The location doesn't seem to matter. I ordered a network amplifier (Sonos product) and set an…read moreinstallation via GeekSquad to bring the part and install in one happy, easy visit. Several automated emails, texts and information sent that I needed to fill out & respond to in order to ensure the appointment would go swimmingly. As advertised, I get a text the night before the appointment stating the arrival window to be between 1:30 & 5:30pm. Game on. On the day of, a notice arrives that allows you to "see" a closer window for arrival. It suggests that 2:20pm is a likely arrival time. I arrive at the installation location roughly 2:30 anticipating a simple and smooth install and music streaming throughout the home inside of an hour. About 3:30 I attempted to find the screen that shows updated arrival time and the website suggests there is no appointment scheduled. I call and the system states that it appears I am waiting on an appointment and to go to the website for any updates. No texts, no emails received since an early morning text. I call back. Go through the maze of prompts. The unintelligible person on the other end, states that the appointment had been cancelled because the part I bought a week earlier had not arrived. Understanding that I won't be back to music filling the home this afternoon, I suggest to the off-shore "employee" that if the part hadn't arrived, then why the text the night before and note the day of regarding the nice little 4 hour window was still being planned for our friends from GeekSquad (a BestBuy affiliate) later in the day. This prompted or shall I say the computer prompted the "employee" to suggest that I would have received an email with any changes in the process. Yep, sorry but I never did. This was promptly followed by a demand that they cancel the entire order and that I indeed will wait for the communication to come across showing the refund in full to my account. Lo and behold that came through nearly immediately. So a painless effort of ordering and setting up an appointment online, leads to 3 hours away from productivity and absolutely no progress in fixing the issue. My strong opinion is to never purchase, order, or plan to visit or schedule an appointment with either BestBuy or their service arm GeekSquad. please avoid the pain of attempting to deal with this hometown (I live in Minneapolis) company. Simply a miserable experience. NOT A BEST BUY. Unfortunately difficult to give less than a 1star rating.

I entered store. Three young men were standing up front talking to each other. Not one said a word…read moreto me. I went to I- phone section and stood looking around for a good ten minutes. Not one employee said anything when they walked by. I finally pulled out phone and did a short video. After fifteen minutes I decided to leave. Too many Best Buy stores to come back to this one. See video.

Mayfield Heights, OHIO Sales staff are incredibly attentive…read more I was waiting near their support kiosk for one staff member. Before he could return, another saw me and assisted by taking me to the computer room (since I was there for a monitor). While I was waiting, the first staff member found me to make sure I was being helped. As I waited for a staff member to become available, I was asked several more times if I was being helped. The sales team is exceptional in their customer care and knowledge of their products.

Great store. It's really awesome having a consumer hardware store available to the cities. The…read morestaff are all kind and knowledgeable, and they have excellent deals (especially their bundles), to help with high hardware prices recently. I like coming by to check out their open box/refurbished deals as well every so often!

I have bought almost all my gear from Stereoland, and Bill has been a great source of information…read moreand advice. I have assembled a pretty nice system for my billiards room, and years later, I have never questioned the investment. I recommend this store.

was a good customer so I thought (spent a lot of $$)....was in a bind with some of the…read moreproduct....discussed with owner (Bill), said we would get back to me......never did..............avoid

I've been doing business with Hi Fi Sound since 1980 and have always experienced excellent products…read moreand knowledgable customer service. Recently purchased a new Nottingham turntable and Klipsch Forte IV speakers to integrate with components I purchased years ago (some decades ago) and enjoyed the same experience as when I bought the original pieces. No pressure, plenty of time to "test drive" several options, and experienced advice. Add to it a top-notch delivery and set-up service. Hi Fi Sound has always been, and continues to be, a class act in the art of sound. A well curated selection of vinyl is a wonderful bonus. Give them a listen!

They repaired my Marantz 6100 and when I picked it up, saying I was going to send it to my son i…read moreGermany, they wisely informed me it would not work at all in European countries. Very grateful! Q

Took less than 2 hrs to fix. Did a good job & helpful considering how damaged phone was.read more

I was referred to this establishment by a friend, after being locked out of my Google Email by…read moreGoogle after getting a new phone, thereby basically losing access to calendar and all of my personal email. Jesse was so helpful and put a temporary screen on my old damaged iphone, and kept it there to wait out a google imposed 8-hour time period before the password could be re-entered. The next day I dropped off my new phone for Jesse to mirror old phone data to the new phone. I came back about 3 hours later and although Jesse had left for the day the other employee picked right up where Jesse had left off and helped my get in to my old phone again to re-authenticate my identity for getting into my personal gmail. If it were not for these two amazing Geeks my email and calendar would be lost forever. Thank you so much! I highly recommend this store.

Running a home based business and having computer problems means bringing someone in - but when…read morethat person is Paul, he knew exactly what we needed and made us feel comfortable with his suggestion.

I recently changed from Comcast for my Internet and TV service to USI and Sling-TV. USI had Paul…read moreBurnstein at Gadget Guy MN contact me to walk me through the process. He emailed to find out what I wanted to do in terms of services, recommended all the equipment I needed for WiFi, for my streaming service on TVs. Communications with him were excellent from beginning to the end. When I finally got my services set up, Paul came to set up my router and WiFi, each television set and made sure all my electronic devices like my laptop were functioning. He did a great job of explaining what he was doing, what the equipment was for and patiently answered all my questions. He trained me on using the new services and equipment. He was so considerate of my expenses, he removed the batteries from the equipment I had to return so I could use them. I was totally satisfied with the service he provided and highly recommend him.