They are sweet but very unresponsive and unreliable once purchase is made. I spent over $6500 on A…read morefireplace on a Monday and was told by the distributor it be on its way by Wednesday. A week and half later I called tru lite and its was being held up. I would fallow up once a week cause chris sanchaz, the owners son (manager), wouldn't bother to update me. This went on for a month. Meanwhile there's and open whole in my living room with fireplace surrounding sitting there. All I wanted was updates so I too could inform my framers about when to finalize their work but only once at the 5th week did Chris send me an email the day before I called to learn it was on its way. The fireplace was missing a part and the one sent was the incorrect one, again I would have to be calling or going to shop to get updates. during the process I learned not to leave messages because they would not return my calls. I was never rude or upset during my communication. Finally the fireplace was installed And I asked Ruben, the owner, if he be able to turn it on and set up my logs. I be willing to pay him. he said he would get to it that day or the next. It's been 5 days he has been unresponsive. I'm at the end and so looking forward to finishing this installation. My plumber detected a tiny gas leak in the connections with some electronic device they use. I'm not taking about my gas line connection I mean inside the workings of the fireplace. Agaian Chris emailed me the usual response. We've been so busy but I'll get to it. I have programmed the remote, set up the brick panels and was about to conclude finish till gas leak. I'm a carpenter and done entire wiring in homes so I have some understanding of mechanics. I have purchased several fireplaces from perfection fireplace and they are highly responsive and thorough in executing purchase, installation and finalization of set up. unfortunately I need a fireplace size they had trouble getting for me so I went to tru lite. Y god that was a mistake and I feared it would be but decided to take my business to them. They were pretty much equal in price as everyone else just so unprofessional. I didnt want to repair that leak for fear of undermining the warranty even though I can fix it But we are tired of the mess in our family room. i paid For the fireplace around 3/5/25 and it's now 5/25 fireplace not done. I purchased the slimline fireplace from perfection 3/10 and finalized 3 weeks later. This is only my second post of a review my whole life and sad it's been a bad one.

After nearly five years living in our home. The fireplace in our living room has final found it's…read morelight. Couple of years ago, we had the first of three companies come at take a look at our fireplace. That company couldn't figure anything out. The second company made multiple attempts to start it up and again it didn't work at all. Finally! Tru-Lite came to the rescue in April of 2022. First off, the technician figured out the exact problem. Also figured out what parts to order and in the process got the master bedroom fireplace to work as well. The biggest problem wasn't with Tru-Lite but the manufacturer of the part. It took them nearly 10 months to get the part made due to a parts shortage. Technology can be a fickle beast. Now I'm not the easiest person to deal with, especially when it comes to patience of getting something finished and fixed. To say the office manager was tolerant is an understatement. Always in contact and listening to me venting about how long could a part take to make. Needless to say the moment the part came in, they came over to the house and got the fireplace running. It's been nice during the cold spell to have heat in a room that is constantly colder then all the other rooms in the house. If fully recommended this company.

OMG this business and all their staff are Amazing. I haven't written anything like what I'm about…read moreto say about a business, but these guys are Legit! They know their stuff. We had all kinds of problems and they had Sean dispatched the same day! We were grateful because he fixed the immediate issue and then explained what had to be done. I don't say this often but they did exactly as Sean said they would do! The new Panel is very nice compared to what we had which was original to our 1983 home. We have not had one issue since they left. I am very glad we found them. Everyone is great from Cindy who answered my husband's call to Sean who came out same day. All very professional but personalable. And the technician that came out the next day to do the major job was prompt, very polite and kept the job site to a minimum amount of disruption around the Panel and meter. THANK YOU SO MUCH to THE Local Electrician!

I called in the Morning and in the Afternoon Shaun was there. I just had a few breakers replace but…read morehe was very patient in answering all my questions. I have used the Local Electrician a total of 3 times now and their customer service is always consistent. Electric work seems never to be cheap, but their prices are comparable to other electricians I have used and they are not trying to over sell me. (Just as example another company was pressing me to replace more breakers than needed to be replaced)

I cannot say enough good things about Starbrite. I called them for the first time about this time…read morelast year when I had a plug and light that didn't work. They were the only electric company in town that could fit me on around thanksgiving. Since then, they've replaced my breaker box and more. I've asked them tons of questions each time they come out and they NEVER try to talk me into something I don't need. In fact, they talk me out of spending money if I don't need to. A company like this is hard to find, especially when you're a single woman. You can't go wrong with Starbrite.

Employed them in November of 2015 to maintain our $10K+ generator. Paid them up front for this…read moreservice. However, in mid December of 2016, our generator gave us an output message that the unit and battery needed service. I contacted Starbrite who advised that they would need to wait until after the holidays, i.e., January, 2017, to service the unit. I pulled our 2015 contract . . . upon which it was noted that service was due December 2, 2016. Starbrite was paid to schedule maintenance PRIOR to that date. And it was now 20 days later. So . . . even though you pay them to keep abreast of maintenance issues on your unit, you will still have to babysit them. I asked for a refund of my (paid in advance) maintenance fees on December 22, 2016. It is now January 3, 2017 and I have received no response.

They were very timely and repaired two of our fireplaces that required maintenance. Highly…read morerecommend.

Man I am still in shock! Tom came and knocked my appointment out in less than 5 minutes. Was able…read moreto get both of my 1970 built fireplaces going easily. So happy! I moved into my new home about 4 months ago. The house needed a lot of work. I had someone come out last week to clean the fireplaces and get them running. I did not want to run them until that had been done. The previous tenants did not take care of the house and I wanted to make sure everything was safe to use. The other company could not figure out how light the fireplaces and stated that the pilot system was broken. That I needed to call a repair man. I found USA Supreme Services on Yelp and set an appointment. Tom arrived within 30 mins of calling on my appointment day. He saw the fireplace and got to work. Within 4 minutes he said come enjoy your fire. I said what? I was expecting new parts, repair, etc. Nope. He said it was an older unit and he knew how to get it running. I now have a warm living room. I then said well if you can do that then can you look at the other one. The gas knob was stuck inside of the wall and I did not want to break it. He got it turned and boom we have fire! Best money ever spent. Super happy with the service, the timeliness of the appointment and Tom was super personable and friendly. Will definitely use them again! Excited to check out their showroom to see what upgrades I can do to the house soon!

I've attempted to utilize their services for months. I call and do not receive a response. When I…read moredo speak to someone, my concerns are dismissed. Today, I called another pest control company and immediately discovered termites in my home. I called them to cancel my monthly service. Their response? Ok, and hang up. Then they call back giggling? The health and stability of my home is not a laughing matter. Is this place ran by children? If you have entrusted this organization to protect your home, I would highly recommend reconsidering, and immediately.

I have been using this service for four years now and they are reliable and they solved my roach…read moreproblem due to surrounding neighbors. I live in a condo so I have their quarterly service. This company has also been servicing my 288 unit property for three years now. The technicians are very good at diagnosing and treating insect issues. I am reading allot of negative reviews on Yelp compared to the other site so I thought I would chime-in. The scheduling is perhaps their weakest link but they work with you if you work with them!

This is the Guy who will Git R Done…read more Gas turn arounds and competitive pricing for the area.

Really honest, great service, they are seriously experts. Only issue is they are so good at their…read morejob that they have a long wait for them to fix your equipment.

Jarrod and his team did great work to take care of some mold issues we had. The guys were clean,…read morepunctual, and easy to work with and we haven't had any issues since. However, in the process of demoing some moldy materials, they demoed out some shutters that should have stayed. I spoke with Jarrod, and we worked together get them replaced through a very fair deal. It took me months to get around to the work, and he was true to his word even with all the delay. Honest guys and gals.

I never post reviews, but I can't let this situation go without warning people, in hopes that…read moresomeone else can avoid the situation we've gone through. There's many other Mold Remediation companies in Houston that you can use, don't use this one. We were mislead from the beginning, falling for a sales pitch that was too good to be true. For 3 months, we have gone back and forth with Clean Air. They tried to charge us $2,000+ of work that was never completed, they would go weeks at a time without calling us back to address our concerns and questions, it took weeks to receive pictures and documentation for insurance (all of which was not accepted by insurance - even though Clean Air promised it would be). Now we are thousands of dollars out of pocket for a small patch of mold under the sink in our kitchen. They charged my credit card without permission, refusing to resolve the issue. All in all, do not use this provider.

John was the first to respond and make himself available for my emergency plumbing request sent to…read morevarious businesses via Yelp on a Friday night. I sent him a few pictures of the leak prior to the appointment and he was able to give me a ballpark estimate right away. He kept up good communication via text message and arrived punctually. During the job he was honest, professional and thorough, making sure that everything was good to go before leaving. It was pretty clear that he enjoys the work that he does. When the water pressure dropped again a few hours later (which ended up not being his fault), he came back out for free and stayed for as long as it took to identify and fix the root cause of the issue. He was happy to answer all of our plumbing-related questions and offer advice to prevent these issues from reoccurring in the future.

Jordan Reed was very responsive literally responded the same day to my Yelp request and was able to…read morecome to my house and replace my pipe in the side of the house the very next day. He called an hour before coming to the house and explained what was wrong and helped me understand. He provided a year warranty if anything was to go wrong and went and got the materials the same day. Him and his team got the job done really quick and showed me the fix and how to handle things in the future. I would recommend Jordan and his team for fast and quality work and will use them for anything in the future!