Been here many times. Employee named trevsu is always nice and helpful. 5 star customer service.

I attempted to return an Amazon package at this UPS Store this afternoon and was shocked by how unprofessional and hostile the customer service was. I had ordered an ironing board through Amazon but ended up not needing it. When I initiated the return, the only option Amazon gave me was this UPS Store. The return instructions said I needed to bring the item with a box and label, but the ironing board had originally been delivered wrapped only in plastic--not in a box. Before making the trip, I contacted Amazon customer service to explain the situation. The representative assured me that it would not be a problem and even generated a QR code with notes instructing the UPS associate that the item had not originally come in a box and requesting an exception. When I arrived at the store, the older Asian woman wearing glasses at the front counter immediately refused to accept the return as soon as she saw the item. I calmly tried to explain what Amazon had told me and offered to show her the QR code with the notes, but she flatly refused to even look at it. Instead, she became visibly angry and began ranting about Amazon, saying, "Of course they'll tell you *@&#! because they don't want to deal with it!" She continued complaining about Amazon and other customers while using profanity and speaking in an aggressive tone. Regardless of how frustrating Amazon's return policies may be for UPS employees, customers should not be subjected to that kind of outburst. I had done exactly what Amazon instructed me to do, yet I was treated as though I had done something wrong. Hoping to resolve the situation, I politely asked whether the store had any discarded boxes that I could reuse to package the ironing board since it had never come in one. Instead of trying to help, she became even more upset. At that point, I realized there was no productive conversation to be had and left because I did not want the situation to escalate any further. I walked out feeling upset, embarrassed, and honestly shaken by the interaction. I completely understand if store policy prevented them from accepting the return. What I cannot understand is the hostility, profanity, and complete unwillingness to even look at the information Amazon had provided before dismissing me. There is a respectful way to explain store policies, and this was not it. I will not be returning to this location, and I hope management addresses how customers are treated. No one should feel uncomfortable or intimidated simply for asking for help with a return. read more

Everyone has always been very helpful and accommodating. I am disabled, and they always help me with the door coming in and going out. I never go anywhere else. All the staff have been great. read more

I had to return a really large item from Amazon. I went to another UPS location prior to this without the original box, and they told me they cant ship it without its original box. Plus, they didnt have the size box I needed and it would have cost me about $70 to send it. Luckily I did have the box at home. I then came to this location and mentioned that I couldn't fit the rest in the box, so I needed a box to put the remaining items with it to get shipped back. I was willing to pay for the convenience and she recommended a bag instead of a box. It was cheaper. I really do like the service I get when I come to any of these UPS stores. Thank you. read more

If you ever have to come to this store, which I would say should NOT be your first choice, the best you can do is have anyone else help you EXCEPT the Asian lady with glasses. I hesitate to return here every time but unfortunately it is the closest location to me. I will start rethinking coming back here since I've been helped by this lady more than 3 times and distinctly remember unpleasant experiences every single time. Today I thought about asking a different employee for help as soon as I got there but thought I'd give her a chance once more. I did not mind staying in line to be helped by another employee because it already looked like she was bothered when she had to come to the register and help people in line. I tried and gave her grace when she called me next up in line and was met with instant regret. Once again, her demeanor was unwelcoming and hostile. She does not seem like she wants to provide any sort of customer service and makes you feel like you are inconveniencing her for showing up to the store. I've read other reviews about her as well and had the same experience when it came to being told to go to the kiosk and figure out my shipment on my own. There should be nothing wrong with customers wanting a live person's support over a computer, that's why I visit storefronts in the first place. I've hesitated to write reviews in the past but also noticed months-old reviews about the same person and the same experience and want to validate that this is still happening to this day. I'm not surprised at the low ratings this location receives, as evidenced by follow-up reviews that report USP's lack of effort and my continued negative experience here. It is important for customers to know about this ongoing problem at this store so they can make an informed decision about using and paying for their services. While all interactions with other employees have been pleasant and should not be discredited, the consistently negative experiences with the lady has ultimately overshadowed my views on this location. read more

Great! Fast! Efficient! Conveniently located and great knowledgeable staff. My go-to place for shipping!

That Asian lady sucks! Very rude. She's the reason why I stop going there! I'd rather drive to a different location for dropping off packages. She should stay home. read more

So... all the reviews on this store are true... if you have to go to a UPS store, I would just drive a little farther and go to a different location and get treated like an actual human being. BUT, if you do have to come to this one, I hope the worker Hao can help you. I had a somewhat difficult situation and everyone huffed and puffed except for him. He was so kind and didn't make me feel like I was bothering him for being at a public place of business. He explained everything clearly to me with prices and made everything as smooth as he could have working amongst the negative cloud of managers and another employee. Upper management or regional, if he's not a manager... do yourself a favor and promote him now. He's the kind of employee you can't find anymore. read more

Bad customer service. As soon as I walked in I was not greeted just one employee and I was the only one in there so clearly not busy, understandable since I don't plan on coming back. I was waiting patiently to be assisted but was told to use the kiosk. When I intended to buy a box and pay cash. God forbid this person has to work and do their job. read more

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is small and it is located in the back. I urge you to park on the street because it is easier to get out. Store & Staff: The store itself is very clean, neat, and tidy. The staff here are very friendly and efficient. They accept both cash and credit cards. There is no credit card minimum. read more

The UPS Store - Shipping Centers Near Me - San Gabriel, California

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Worst customer service. I walked in wanting to drop off 2 packages. An Asian lady just point at the machine and told me to use that. Fine.. then as I was reading the on screen instructions she comes over and gives me attitude for reading the on screen instructions. I will strongly advise anyone to NOT coming to this UPS location. Once again the Asian lady was extremely RUDE read more

The Asian lady in this store is extremely rude and racist towards customers. She purposely speaks in Mandarin rudely towards her coworkers and other customers, so that customers she is talking down on cannot understand. Consistently poor service from this UPS, specifically because of this person. This is a pattern. This is not acceptable, if you are seeking better service, do not go to this place. read more

Never fails whenever I have to drop something off at this location I believe she a manager at this facility and she's Chinese one of the rudest people I have ever come across avoid this store read more

UPDATE: i emailed the email that was provided as well as the UPS customer service. I was hoping they would give the lady some training on how to treat customers. but nope. went back and she was still has the same bad attitude. asked me to use the self service despite having no line and when the self service didn't work i literally heard her "tsk" and made someone else help me. if that's the reputation ups wants to have then so be it. read more

I believe they have new owners now. I was in there a few days ago to ship a package, and the clerk was friendly and quite helpful to me and to the lady ahead of me as well. He helped me decide which shipping method would be best for my package. It's too bad others have had such a negative experience in this store. Please give them a chance as we need to support small businesses. (By the way, parking is easy here.) read more

The worst ups store location/customer service ever. It's apparent that the only lady who works the front picks and chooses who she wants to help. I've been here several times have witnessed her argue back and forth with customers. I've walked in where she's made eye contact with me then proceeds to walk off to do other things when customers are waiting in line. I've gone into the store when it was just only myself and she completely ignored me until I say something first. No smile, no acknowledgement. I'm not expecting her or any of the employees to have a full conversation with Me, But that lady's lack of customer service and carelessness needs To be corrected. If you guys aren't going to find someone else who can do her job correctly then I recommend you move her to the back where she doesn't have to work with customers because it's clearly not her strength. read more

All the previous yelp reviews on here about the old Asian hag that works there are true, if you're not of Asian descent she won't even look at you and will take customers behind you or even before you if they happen to be Asian, before she even attends you. Lucky for her the other staff member was helpful enough to complete my transaction. She has poor customer service and she's lucky that her business is still running under those circumstances. This is probably the worst UPS store that I have ever been to. I would give this establishment 0 stars if I could. read more

Sadly this is the closet UPS store near my home but I I avoid coming to this location at all because of the Asian lady who works at the store (see all other one star reviews about this place it's pretty much all about her). I assumed she is a manager because she is always there and whenever I see her working I would just leave, get in my car and drive 3 miles to Alhambra so I can be get some real help without raising my blood pressure. I've heard her told people to go to USPS instead because it's "cheaper" and "faster" at the post office. How can someone like this be in the service industry? I'm not sure. If it wasn't for the convenience of Amazon return I doubt there will be any returned customers after they being "helped" by this particular individual. If you hate your job so much just leave, don't take it out on people. Oh and she gets upset when you refuse to purchase a box for your Amazon return. Sorry lady I rather go home to find a box than to pay a dime to you. read more

They are no longer in business. they're closed. It's too bad I thought they did a good job it was pretty quick I'm really surprised.

Returning an Amazon order... My friend in Hawaii had some online purchases mailed to my friend in Los Angeles. She changed her mind about her order, so she wanted some of the items returned. We tried to do the return at Kohl's. However, the return was started with a UPS process, so we had to finish up the transaction through UPS. Craig was nice enough to print out the shipping labels. Tim drove me to Kohl's and to UPS. This was truly a team effort! We found a free 20-minute parking space, on the street, right in front of the store. We walked in and saw many stacks of boxes on the right hand side - wow - looks like they get a lot of returns here! The first guy (an older gentleman) was a bit gruff and passed me off to the younger Asian dude who had the sniffles... haha! This second guy helped me sort through all of the papers and placed the shipping labels into plastic envelopes and stuck them on the tops of the boxes. He gave me a receipt for the transaction and we left! Easy! read more

The UPS Store - Store front - Shipping Centers Near Me - San Gabriel, California

The owner and his wife are rude with employees. The Asian lady ( wife) lacks customer service and is always changing prices. Rather drive miles away, even though I'm a few blocks away. Because it is horrible service there constantly. read more

Very easy to dropped off my Amazon return, only took 5 seconds. Staff was polite and attentive.

Brian and Chris were extremely helpful! I had a heavy bed frame I needed help with and they both helped out and made the return so much easier. Also I had a lamp that was screwed too tight to fit in the box and they helped me out with that as well. There was no line and the parking lot was easy to get in and out of. read more

If I could give less than 1 star I would! I called to make sure a packed I had delivered there was at the location, my email wasn't updating so I wanted to make sure. I called to confirm and this is how it went. "Hi there I was wondering if you had a package under the name ____" Them: "Why would I have a package for that name?" "Well ups said they were delivering it there." Them: "If it says it's delivered then it's delivered" "Can you check for me just to make sure, my tracking hasn't been updating" Them: "No I don't have those resources right now" And then they hung up. Crossing my fingers my package is there! Unbelievably rude service. Will not be using them again. read more

Today was the last time I'll come here. There is a reason why this place is so poorly reviewed compared to other UPS stores in the vicinity. I've been going to this location for a couple years for many things including mailbox, amazon returns, notary, etc. There is one major issue with this place and it is the customer service and they suck at it in multiple ways. #1: Lazy Leadership I showed up to a line of 10 people with 1 rep working the counter. It wasn't until a customer was complaining about a label issue that the rep went to the back to find the manager. The manager finally showed up to help the line move. This was after waiting 20 minutes with a line that wasn't moving. #2/#3: No Empathy/ Greedy (Maybe) I complained to the manager of the slow line and lack of customer service. She ignored my complaint and refused to acknowledge it. In addition, she tried to upsell me on my Amazon return and tried to make me pay $2 to buy packaging. I disputed her claim that I needed to purchase it and even showed her my instructions from Amazon. What was the most frustrating was she refused to look at the instructions I had on my phone and show me why I needed to pay the $2. So who is correct? I do not know and honestly that is actually beside the fact. The issue is her lack of customer service ability. Inability to listen to the customer's complaints and a lack of patience to even look at a customer's phone. So enjoy the $2 I paid, enjoy this review, and enjoy having at least one less customer (not that it is important to this business since customers are lined up against the wall and they show no care in expediting their services) read more

I had to go here a few weeks ago to send out an eBay package. The drop off was fairly simple, and I was able to buy a box and bubble wrap for not much. I called the next day to ask when packages get shipped out and the lady on the phone was very polite. All in all everything arrived to the destination in one piece and it was hardly a hassle. read more

This UPS is a bit messy as you walk in. Plenty of boxes and packages all over the store with barely any room to really stand. There are place markers on the ground which was a nice jester. As for services at this UPS, the workers had a nice demeanor and all but I just feel like they are just trying to get my money. $2 dollars are printing services for 4 sheets of paper (the minimum) and $1 for tape. I've been to other UPS stores in Rosemead and Alhambra and I know from personal experience that printing did not cost that high. I remember making one copy and it being less than 30 cents per sheet (as I was able to grab some change to pay for it). This store also requires you to bring a box for your belongs that you're returning, when it clearly does not states in the Amazon return that you needed to place it in a box and that the store will do it for you. This UPS is one of the closer ones to my place, but if I need to print anything, I rather just go to another UPS or FedEx where I know I won't get ripped off. read more

Rude customer service and the woman will pointlessly argue with you for 5 minutes about packaging. Don't come unless you want to waste your time about packaging guidelines and regulations. read more

Went there to get a document notarized. The middle aged Asian lady with glasses working there notarized and then started reading my document! Then she had the freaking nerve to ask me what this was for. How about none of your ****ing business?! Never had a good experience at that location and that was the last straw read more

This is the worst UPS store I have ever been to. The staffs are always unwelcome and show no interest at working. Since it was close, so I visit to sent and got notarized for documentation. The female staff let me stay waiting forever to get notarized. Even with no customer in line and I was one of the two customer in the store. The lady staff commented on my bulky Amazon return with 2 items saying that Amazon will not refund for together items. She did not know the reason why I have to return my orders. If they don't like to pack or accept bulky item, stop that with Amazon. I was told to dissemble and brought the item to UPS store for pack, print, and label and that's all I can do. read more

The middle aged Asian lady w the short hair only works when she's by herself. A lot of times when there are lines, or others waiting, she does not acknowledge or is taking to other people while customers are waiting. I dread coming to this one, but it's unfortunately the closest one to my house. Otherwise, I'd rather go to the guys in Rosemead. They're super efficient there and never just sit around when there's a line. read more

This place is a shit hole. But by looking at their overall rating, you could have probably figured it out. I've avoided this place as much as possible but this time, this review needs to be written. The first time I went, the really rude owner, Caucasian older man, glasses and balding was going to make me purchase a box for my Amazon return. I showed them my screen and it did not require it, but he told the associate helping me to charge me. I was about to yell and have a Karen fit, but I decided not to as UPS stores are everywhere. A couple of days ago, this Asian kid named Stephen helped me, not wearing a mask, then got irritated as I had a lot of returns, and the Amazon website was taking a while to load. He made a face as I scrolled on my phone for like 20 to 30 seconds. Meanwhile, customers are coming in, and I looked behind me, and they are lining up outside. I felt bad, and tried to rush. I noticed the older Asian lady, I think the owners wife, also not wearing a mask, just sitting there with a sour puss face, staring at her computer screen. She was too lazy to get off her ass to assist customers, and I notice she always does that, though I go in very seldom. The owner, his wife, (I would write their names but I don't know them) and Stephen work there as though they have sticks up their rear end. I told Stephen he should be wearing a mask, and he tells me, Haha, I know, then goes n puts one on. Ultimately come here if 1. You want to catch Covid 2. You want to be treated like trash. 3. You want to be grossed out as the location always looks like a hoarder house and trash dump. Even with gas prices sky rocketing I choose to drive farther and elsewhere. Avoid this shit dump at all costs read more

The only reason why I'm giving them two stars instead of one is because the younger girl in the front was so sweet and you can tell if she could she would've helped me. I went to get something notarized and the lady who was suppose to do the notary was sitting down talking to her friend while I stood there waiting for almost 15 minutes. The younger lady even apologized for the notary's actions. And yes, I know it was her friend and not a customer because I could clearly hear their conversation. And yes, the young lady told her in two different occasions that I was there to get something notarized. When she finally finished up her conversation with her friend, she did not even apologize for the hold up and she was even giving me a hard time about being there. She also even almost ruined an official government document when I told her more than 3 times that it was the original copy and she had the audacity to say that it didn't look like an original when it was clearly stamped with a 3D seal. So no I do not recommend coming her to get something notarized or beware of shitty customer service. read more

This store charges at least 200% more than any other UPS store. I have never seen any other places with this level of greediness. Beyond my imagination. read more

DO NOT GO TO THIS LOCATION! Terrible customer service and rude staff. I've been here a few times and I no longer ship anything from this store. Do NOT do returns from Amazon at this location. It will NEVER get shipped. The workers there all look so miserable and just toss the packages aside after they scan it. They do not care at all. It is worth it to drive to another location, even if it's further away from you. I REPEAT...DO NOT SHIP ANYTHING FROM THIS LOCATION!!! read more

IT'S ALL TRUE - THE NEGATIVE FEEDBACKS, AND POOR SERVICES FROM THIS FRANCHISED UPS STORE WITH 2 STARS! If you are shipping items, documents, or parcels that you DO NOT care about losing/damaging and you live close by Temple City, then no need to read further. However, if you have important, high-value items to be delivered, DO NOT EVER come to this UPS store (operated/managed by a "Lisa" - this is the "old asian women" described by other Yelp reviewers). On Dec 14th, I've brought an Amazon item to be returned at this location. As of writing this feedback, the item still has not been shipped. Since Dec 14th, I've re-visited this location twice and spoke to "Lisa" about the shipping status. With minimal effort, lack of care, and passive-hostile customer service attitude, she simply stated my item was shipped to Amazon, and that it was no longer her problem. She suggested I contact Amazon or call UPS to file a claim. I asked she view the tracking number on the UPS site to help find my package potentially in her store (which indicates my package does not seemed to have been shipped only a label created) - and as though she wanted me to leave her store quick, she repeated that I call Amazon or UPS. Before leaving her store, I politely asked, "aren't you UPS and shouldn't you help locate my package for delivery, which is likely still sitting somewhere in your store?" To which there was no response, as though she gives no care. Please, don't go through the hassle I'm dealing with. Save yourself the time and money by going to another UPS Store for your shipping needs. For convenience here are other UPS stores in the near by area with better services: 713 W. Duarte Rd, Unit G Arcadia (4 Yelp stars, with 59 reviews) 2275 Huntington Dr., San Marino (4 Yelp stars, with 45 reviews) 3592 Rosemead Blvd., Rosemead (3 Yelp stars, with 152 reviews) 288 E. Live Oak Ave., Arcadia (4.5 Yelp stars, with 48 reviews) read more

The UPS Store - Shipping Centers Near Me - San Gabriel, California

I would like to leave positive feedback for the amazing employees at this store. Sparing the details, I'll just say that someone has been trying to gain access and remove my access to my own mailbox for months. They have contacted the workers at this store in what could be described IN MY OPINION as badgering, threatening, and being terrible to the staff of this store - even going as far as allegedly threatening to sue the workers for doing their job. Despite this, the staff remained professional and protected their customer's privacy and security. There are not enough praises that I can lavish on these professionals (Lisa is one of them - who I believe deserves a raise for what she has had to take from these people). I am absolutely disgusted that anyone could treat these workers like this. To access anyone else's mailbox with the intent to commit mail theft is a federal crime - Obstruction of Correspondence and Mail Theft - which is up to five years in federal prison and fines up to $250,000. This is why we are all instructed by the USPS to not open misdelivered mail and simply write "return to sender" on the mail, and slip it back into the nearest mail receptacle. This is something I take seriously when I receive mail that is not intended for me - https://legalbeagle.com/7536906-illegal-open-someones-mailbox.html As far as mailboxes go, USPS-complaint mailboxes are considered federal property - even when hosted by a private company. And yes, even mailboxes at UPS (or even your own home) are considered federal property: https://www.mailboxesandsigns.com/blog/2020/posts/are-mailboxes-considered-federal-property/#:~:text=Yes%2C%20Mailboxes%20Are%20Federal%20Property,mailboxes%20aren't%20federal%20property. read more

This is the closest UPS store to where I live and while I would love to support a San Gabriel business, I will not be returning here. The customer service is atrocious and the other negative reviews are accurate. Last week when I called, the person who answered, hung up on me and was very annoyed to answer my questions. The UPS store in San Marino on Huntington has outstanding customer service, and I highly recommend that store as an alternative. read more

Some item got lost im their store, due to their wrong suggestion. And obviously, the help from them you can expect, is zero. That is their way to show their appreciation or responsbility to a long time client. read more

This location has the WORST customer service by far. They look like they hate their job. They don't greet you or smile. When you greet them first, they will either stare or say hi rudely. Can't expect much from the associates if their managers and supervisor provide the same rude services. Do better UPS!! read more