Great visit. Came in to return an Amazon item. Scanned my return code on the self service kiosk…read more Packaged my return up in the cellophane bag provided at the store. Affixed the return label to my return in the cellophane bag. Walked my packaged and labeled return to the front counter, ahead of the long customer line, and placed in the returns bin next to the counter. All of this done in 3-4mins. Excellent visit. They have postal boxes for rent here. They also have wide format and construction plans/blueprints printing at this great location.

I went in to return two Amazon items. For one, I had already packaged it and printed the label…read moremyself. For the other, I used the QR code option where the store prints and packages it for you. I only received one receipt, but I assumed it was because of the difference in return methods, so I didn't think much of it at the time. A few days later, I noticed I had only received a refund for one item--the one where they scanned the QR code and packaged it. I called the store to check on the second return. The person I spoke with was kind, but I felt like I wasn't getting a clear answer. She advised me to file a claim with UPS, which I did, only to find out that there was no record of the package at all--it had never been scanned into the system. That tells me the package was likely misplaced before it ever left the store. Also no manager was able to help with this situation which is frustrating because I did what I was supposed to do, drop off at a UPS store. I understand mistakes happen, but I was ultimately told there was nothing they could do and that I should contact Amazon for a refund. I hope the store takes extra care to ensure that all returns are properly scanned and that every customer receives a receipt for each package, regardless of the return method. It might also help to have more staff because every time I visit, there are usually only two employees working with a long line, which might be the reason my package was not properly taken care of. RESPONSE TO "OWNER": I dropped off two return packages at your location on the same day but only received a receipt for one of them. The tracking number I provided was the one I received -- for the package that was scanned and returned properly. The second package was never scanned, and I was never given a receipt for it. That's precisely the issue. I did everything I was supposed to do: I brought both packages to your store and handed them over at the counter. So if one package was processed and the other was not, that indicates it was misplaced at your location -- not an error on my part. I even asked if the cameras could be checked, but was told that wasn't possible. I don't need a receipt thanks to Amazon solving the issue and being able to refund me the money that was due to your fault, UPS. It's important to recognize that this was not a case of an incorrect tracking number or failure to drop off the package. The mistake happened after I left it in your care. The owner changed their response twice to my review -- the first was unbelievably rude and inconsiderate, and while I appreciate the second response being a bit more respectful, I can't help but find it unprofessional that two people responded so differently to my negative experience at this UPS store.

I wanted to update my review from August 27, 2025. It is my experience that the staff at UPS…read moreBroadway store are friendly, professional and respectful. I actually look forward to going to this store as they always make me feel welcome and comfortable. It has been this way it is each and every time that I go into this UPS Store. I do not plan to go to another UPS Store when I can get this quality service and professional, friendly service. Thank you Iris and Vanessa! It's always nice seeing you! Thanks for doing such a great job! m~

$3 service charge for printing shipping labels and a $6 fee for printing is what the rude girl with…read morecurly hair at the counter said. What a joke. FedEx has self serve and much friendlier staff. Another lady walked in as I was contemplating my options and she was quoted .25 per page for her print job. The rude girl at the counter said "you can print at home" which was absolutely ridiculous and rude. Not everyone has access to a printer which is why I walked into this UPS location in the first place. Save yourself the trouble and just go to FedEx in the first place.

Always a pleasure coming in here! Everyone is so helpful and prices are decent for downtown area…read more Never really any wait. Parking very accessible too.

Be careful here. Staff are not helpful and they are too expensive…read more They charge $1 a stamp (instead of .72 per stamp). They sold my mother 100 stamps for a tidy profit of $24. They did not tell her they were charging more per stamp. I asked if she could return them and they said no.

I went here originally to get fingerprinted. The owner provided the service and was very reasonably…read morepriced. He was also quite personable and friendly. I then had to send out 3 mailings of various types on a different day and decided to go back. The staff (a gentleman) was very kind and helpful. He even suggested the right way to send which would be cheaper. Highly recommend this place for all your shipping needs!

If you're looking for a business mailbox, I caution you against Mail Station!…read more I signed up for a box with them in January 2024. At the time, customer service was great and I was really happy to be a customer. For a long time, I got my mail and had no issues. (Though I did often have package slips but no package) Then, in February of 2026, I got very sick, resulting in a hospital stay and major surgery. Once I got out of the hospital, I realized my payment to Mail Station hadn't come out of my business account. I called multiple times. No answer, so I left a message with my name and number explaining that I had been in the hospital, but I wanted to bring my account current if possible. I wasn't able to even walk at the time, so I couldn't go in. I never got a response. I assumed I'd changed the card on file and that my account was current, as I never heard anything. That was my mistake. In June 2026, I am finally physically functional again. I go in to check my mailbox and notice the mail inside isn't for me. I approach the counter and say, "I think my mailbox has been reassigned." They confirmed it had. I ask "Why, was I delinquent in payment?" The older man and the young woman behind the counter look me up in the system, but said they didn't know why my box was reassigned. I asked where my mail was. They didn't know that either. They asked if I had been out of town for a bit. I explained I was in the hospital getting surgery and hadn't been able to come in. I explained that'd I'd called Mail Station, and even left a detailed message with no response. They said, "Oh. Wow. Well, we don't know." So: - Mail Station closed my account without any attempt to contact me. No calls, no emails. If payment is the reason for the closure, I would've happily taken care of my account if I'd been contacted. As it stands, no one can confirm why my account was closed. - Mail Station reassigned my box without asking for the key back or changing the lock on the mailbox. This gave me access to another business' mail. That's not cool for the other business owner. I wish I remembered their name so I could let them know. - Mail Station lost, threw away, returned, or otherwise misplaced my mail but couldn't tell me anything about it. - Mail Station didn't attempt to in any way resolve the issue and I barely got an apology. They didn't even ask for the key back--I volunteered it as I never want to do business with them again and it's super unethical for me to have access to another business' mail. If you value your mail, which I assume you do since you're looking to rent a box, Mail Station is NOT your best option.

Little but mighty! I have visited the shop many times over…read morethe years and I have always been impressed with their services. Time is money and they saved me money when they saved me from making trips to the post office and the store when I needed to ship packages, or to copy keys and they even offer notary services at a reasonable price. They are friendly and helpful. I'm so happy to have them in my neighborhood. By the way they also have greeting cards and even nice stationary!!! I am a VERY happy customer.

I have been here a few times, however that was a few years ago…read more I recently returned a couple times the last couple of days, and the service was excellent. Promptly opens the door right at 900am, ready to go, friendly and professional service, in and out quickly. Going to make them my 'go to' for shipping and postal needs. Many Thanks to the gal that helped me this morning My apologies for not recognizing your name.

To the business owner. The young lady was very polite and cordial just a little scared. All it was…read morea general review of service. But judging on you lack of respect for a paying customer I see where she gets her trading from. Maybe you can add the service of being a witness to your tool box and your business. Ideas are created and amplified through knowledgeable translations. Tyler, with all due respect: learn some manners. I wasn't aware of her name because she didn't say it. Your postal annex looks dirty and unkept, Smells like old moth balls and old mop. I swear it looks like a dusty abandoned chicken coup.

From Notary services to greeting cards to package or registered mailing services this place…read more"shines". Each employee has been well trained, courteous and cost conscious. Keep up the good work and thanks.

Pankaj and Victor assisted my husband and I in mailing out our packages overseas. You can tell…read morePankaj has a really good relationship with his patrons and you can see that in how he knows people by name and provides speedy, accurate and professional service. The store is a bit small, but offers a wide variety of services to include a notary. There are cute little last minute gifts available all over the shop and cards, too!

The staff there are very helpful and engaging. Very fast and easy service. Gave me a receipt and…read moreexplained the package shipment process.

I came here to get passport pictures, paid $34 Only to get…read morethem rejected by the passport agency because they were too zoomed in and their shoulders didn't show. I came back to get a refund and was told they don't do refunds but they can retake the pictures which now is an inconvenience for me since at the passport agency i had to pay for new pictures, i was told the material is expensive and they couldn't offer anything else. I will not be coming here again. Horrible customer service

I am so grateful to have a local postal annex right down my street. Miriam and her mother runs the…read morebusiness center, they are very kind and answer any questions I have. So far I have returned packages, print out documents, and print out shipping labels at this business, however they offer many more services like notary, shipping packages etc. They also have section with office supplies and snacks/drinks you can buy for a good price. Love the convenience that is in the same plaza as wing stop/subway if I need to grab something to eat and food4less if I need to grocery shop. Very nice

Like other clients I can't Express enough gratitude to this family run small business!!!…read more They helped me tremendously to fight FedEx over a damage claim ( arrived to my buyer with package incredibly beat up.... even with 4 FRAGILE ITEM labels on all sides !! Bob and his wife so professional and FAIR in taking care of their customers!!!! It was a pleasure to leave a tip in their so- cute son's college fund tip jar !!! Look no further than this great business for all kind of critical services!

A great local small business- able to do photos, copies, postage (express, package items, fragile…read moreand etc), notary and live scans. While notary and live scan services are on walk in basis, I would highly recommend calling ahead for availability on those services especially if you are on a time crunch. I stopped in on a Friday am around 10:40 to get a live scan done for a license renewal. I also got forms printed, the staff had me email them what I needed printed. They were friendly and prompt. I did have to wait a while to get the live scan done (maybe 20 mins because the owner was on the way there and parking in Cali is a mess) but it was a seamless process and cost $79.00! Worth supporting!

I had purchased alot of items that I could not carry all at once…read more The cashier was adamant that I could not use thier shopping carts to haul out the Items to my vehicle. But luckily Olga (staff member) saw me in the situation I was in and she offer to use a dolly to take the items that I could not carry and helped me to my vehicle Thank you Olga!!!!!! You were a big help

MARLO @Office Depot at the National City location was so very appreciated with his OUTSTANDING…read moreCustomer Service. His expert service and advice was very helpful and friendly. I highly recommend doing all your business administrative needs with this young man. I had some court documents that needed copies and scanning. These are official certified (raised stamp and wet signature) documents. It was important for me to ensure the best reproduction quality for my permanent records. I truly believe Office Depot should promote this guy to Manage that section. Thank you, Marlo. BRAVO JOB WELL DONE My RATING is MARLO @Office Depot at the National City location was so very appreciated with his OUTSTANDING Customer Service. His expert service and advice was very helpful and friendly. I highly recommend doing all your business administrative needs with this young man. I had some court documents that needed copies and scanning. These are official certified (raised stamp and wet signature) documents. It was important for me to ensure the best reproduction quality for my permanent records. I truly believe Office Depot should promote this guy to Manage that section. Thank you, Marlo. BRAVO JOB WELL DONE My RATING is