The staff are super friendly and I was greeted by the employees when walking in. It's a convenient…read moreone stop shop. They have a huge variety of supplies for your DIY projects, gardening, bbqs, etc. I came in for a hole in the wall repair kit and they had a variety of options to choose from. There is plenty of parking available and the location is very clean and organized.

An absolute community gem! Same location but it's the second owner and it has been for a while. I…read morego here all the time now. They have so many things that the big box retailers don't have. Of course, so many products that you can't get at the big guys. But, more importantly, the service is unbelievable. Think back to the days when you could walk in a place and a genuinely interested employee would be there to help you and have the knowledge to go along with it. That's what it's like here. You are barely get in the door and somebody says, how can I help you. Pricing is fairly competitive. If you're comparing penny to penny, you might be disappointed. Will I pay $0.25 more for an item not to have to drive across town to a big box multi-billion dollar retailer where a teenager who could not be more disinterested in working gives me the wrong advice or points me in the wrong direction? Yes. That's money well spent! I'm so grateful these guys are here!

When I first started shopping at Harbor Freight Tools several years ago, I confess that I was…read moreprimarily motivated by my desire of saving the most $$ I could on the hardware/tool item(s) I was hunting for. I think that the store has always had plenty of variety for almost all my needs, and so very nice promotional sales on items, and it's become even better in that regard over time. That said, in those "early days" of my shopping experience at HFT, I was NOT nearly as impressed by the customer service in the store. I pretty much had developed the mindset back then that "I'm on my own" as far as getting information or guidance about a particular item e.g overall usage tips or comparison to other options for the item in question. The latter issue/concern/minus points that I've just outlined has changed by, well, light years in my opinion. During my recent visit(s) to the Valencia store, (the most recent was this afternoon, to purchase a replacement smoke detector), I was very, very pleased and impressed by the willingness of the service/sales employees to provide assistance, and, what's more, their take the time and effort to check the available information available about the product application/usage on-line that they may not have immediately at their fingertips. In a nutshell, HFT (at the Valencia store at least) has moved up to fully earn my 5-star rating Don C.

I used to shop at Harbor Freight Tools all the time, but have been disappointed with many of their…read moreproducts my last few purchases. Today, I went into this location to purchase a corded hand drill. I actually located a couple on the return items table, which I thought looked pretty good. I contacted the employee and asked if these worked? I was told that she did not know. I then asked if I could plug it into the outlet to test it before I purchased it. The employee me that she would have to ask the manager. Apparently, after talking to the manager, I was told that I could not test it and that I could return it in five days if it didn't work. Who the hell wants to drive all the way back there in case this item did not work? The reason I was told is they were afraid of liability. I asked if the manager could plug it in and test it. I was told no. In fact, the manager never even came out to talk to me. What a screwed up way to do business. The customer service at this location absolutely was absolutely horrible as was the attitude of the employees. You can't plug this item into the wall just to tell me if it works? What a complete joke. I told the employee that I would be spending my money at a real tool store. I am done with this location. Their actions are completely shameful and higher management should absolutely do something to these employees, as they didn't give a complete shit whether to make a sale or not.

This Home Depot is a little hidden but is actually a very clean one inside. I went in looking for…read moresome items for my garden and found some other things I was looking for too. A few employees did ask if I needed any help, so they are around at this location. Once I gather all my goods, I ended up in self checkout cause it's honestly just easier plus there were lines for a cashier, self checkout is faster too.

Alyssa was absolutely amazing. She kept me a customer for life. She was informative. She was…read morefriendly and she handled everything I needed done that day...hats off to her service! I will be back

I didn't know they sell activewear. Plus they have great flowers and stone selections. The garden…read morestaff are knowledgeable and helpful. Not sure why this store has low star ratings.

This review is strictly related to customer service in the Garden Area. I came this am (4/20) and I…read moreasked this female employee in the Garden Area where I may find this item I was looking for. But before I did that I'm one to smile and say "Good morning and excuse me" "where can I find this"? OMG-I was given "What! What do you need"! "That's in Aisle 14"...In a very rude and dismissive attitude. My parents raised me to be always respectful no matter how people treat you. So, I replied back to her and said "Thank you and have a wonderful day". Lady, need to relax, it's just a job. Not all customers who approach you are rude. I can say that because I've worked retailed and IK how it can be. Otherwise, I love this Lowe's because 99.9% of the time, I find what I'm looking for! Thanks LOWE's. Perhaps more training in customer service for some of your employees? Peace out!

This company does not sell to the general public. You have to have a commercial account to purchase…read morefrom them.

I had a really complicated order with weird size bolts and tap kits. I made several trips to this…read morestore, and worked with the staff. They were SUPER helpful. they worked with me to figure out all the sizes I needed. Amazing customer service, and they have a lot of hard to find parts!

Love this spot! Just bought a new carseat for my toddler. Great service, friendly staff, and…read moreamazing deals.

Unfortunately, I'm starting to believe that one star review: the service we received was very…read moredisappointing. From the moment we entered, as Hispanics we felt as though we were being closely watched and followed throughout the store in a way that made us uncomfortable. We had no large bags or items with us--just a wallet--yet we were treated with a level of suspicion that did not seem warranted. At the same time, another customer (take a gander) in the store, who had a large backpack, which looked like it could fit an arsenal was able to shop freely without the same level of attention. The contrast in how we were treated was noticeable and concerning. Prior to visiting, I had already spoken with someone about purchasing a higher-priced item. However, due to the way we were treated during our visit, my husband and I decided not to move forward with the purchase. Instead, we chose to leave and spend our money elsewhere. We ended up going to a nearby business (Ss donuts) where we experienced welcoming and respectful service, which only highlighted the difference. I hope this feedback is taken seriously, as no customer should feel uncomfortable or singled out while simply trying to shop.

Amazing service and super friendly! I needed some M2x4…read morescrews and I couldn't find them at Home Depot or Lowe's. My neighbor recommended check Metric Specialties and I gave them a call. They had the screws for me. It was quick and easy and very friendly I definitely recommend this place!

A well known auto dealer in Valencia stripped my oil drain plug and wanted to charge me to replace…read morethe damaged oil pan. I was recommended this shop and as soon as I walked in I felt like I was in my neighbor's garage. I went over what happened and they recommended a solution; Tap new threads. They walked me through the procedure and tools I needed to complete the job. I highly recommend these guys! Shop local! And do your own maintenance

I bought a water heater in 2021 from the Newhall Ferguson location. Last week we came home to cold…read morewater. I called to check on the warranty on our unit. The counter customer service woman confirmed our coverage. She recommended replace both parts to be sure we get back up and running. She got us up and running and made the whole process painless.

They were wonderful and very knowledgeable. They offered a $5 fix to our plumbing issue. Saved us a…read morelot money we would've spent, calling a plumber.

112 degrees outside and 3rd trip to the plumbing supply store doesn't make for a great day for my…read morehusband. As my husband and I were standing at the counter, sweating and waiting for help, I was thinking that I can only imagine how grouchy the employees must be, working in this warehouse in this heat, with little relief, while we just got out of air-conditioned car. We were greeted by Heather, who was not only knowledgeable, pleasant and personable but had also recognized that my husband was about to blow a gasket and she instantly turned his attitude right around! We had to come up with an alternative to our plumbing problem and she was able to customize a solution that worked like a charm. I hope that Hircsh recognizes what a great employee and asset Heather is. I've used Hirsch over the years and have referred many people, but this is the first time I've felt compelled to write a review!

Always friendly and always available and willing to help out with questions and projects.read more

I needed to 27 pieces of wood cut for a home improvement project. I was referred to Builders…read moreSource by Home Depot. They gave me a great price and Quinn cut the pieces and marked the length on each plank for me. Everyone was very friendly and helpful! I won't hesitate to return.