First time customer! I purchased my twins cake last month for their 16th birthday. Jonah was so welcoming and helpful when me and my daughter visited to sample to chocolate cupcake before deciding to order a larger cake. That went well and along with Jonah's customer service we know there would be the choice for their cake this year. I told him their favorite colors and to use his creativity! Let's just say on the day of pickup me and my twins were so pleased and love the cake design! To top it off the chocolate cake was so moist and tasteful! I'm not a big chocolate cake fan like my twins and I surely enjoyed it. Be sure to check them out and support! Oh the slice of plain poind cake I bought was also good! read more

After leaving music class I noticed the cutest cake shop. We decided to check them out. The parking lot is extremely small so be careful. The inside is warm and inviting and everything is displayed so beautifully. The staff answered all of my questions and broke down their prices for me. We tried three of their cupcakes and everything was moist, fluffy and delicious. We had their red velvet, strawberry and cream and cherry vanilla! The strawberry and cream were my favorite! They also had free face painting and cookies to be decorated for free! We will be back because I want to try their brownies. read more

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We went in to purchase a cake for Easter but a whole cake isn't available. Doesn't necessarily mean it's a bad business, they just don't have whole cakes for purchase. read more

I was trying to organize a party from out of town. Everything from the online ordering, the response and the actual cake was fantastic! It was beautiful and everyone could not stop talking about how amazing it was. It was made exactly to order. The lemon curd was not overpowering - more of a pleasant surprise. I would highly recommend Main Street Cake for a stress free delicious experience. read more

Main Street Cake - a three tiered white cake with pink and yellow icing - Bakeries Near Me - Burlington, North Carolina

Today got cupcakes for my son's birthday. Red velvet with buttercream icing was outstanding!! The Birthday white cupcakes were also delicious! read more

I came back on 2/2/21 just because I heard the bakery had new owners. Under previous ownership the customer service was as dry as the cake and they had the most awful tasting frosting. Under new ownership, I was greeted & given information about the products and sale of the day. The cake was flavorful, moist and decadent as cake should be. I can finally say the product matches the decor now. I will be coming back! I didn't give 5 stars because I haven't tried the cake slices yet. I only had cupcakes today. read more

The owner is not only a creative talent, but is also perfectly perfect when it comes to customer service! Imagine that -- delicious treats and great service. read more

I was blown away with the custom order I picked up today. I called Main St Cake with a bit of a last minute request for a customized Harry Potter themed birthday cake for my fiancee's 33rd birthday. The staff was, prompt, professional, accommodating, and had plenty of suggestions to help me fill in the blanks of my idea/vision. When I picked the cake up today I was FLOORED! It was beyond anything I was envisioning. Well crafted, stylish, and completely on theme. I could not have been happier. I'm still smiling ear to ear thinking about the big reveal tomorrow! Thank you Holly and Main. St Cake for the thoughtful and AMAZING custom cake! LEVIOSA! read more

Delicious cakes and cupcakes. Custom birthday cake delicious and beautiful. We enjoy stopping by and typically hard to choose just one flavor read more

A really cute bakery with great customer service. I arrived 35 mins before closing and was surprised by the assortment still available for the day. I went for a slice of lemon blueberry cake and triple berry cake given there wasn't anything dark chocolate on the menu. It's important to note that they offer different options each day which is awesome because it gives a nice sense of anticipation upon arrival. For those who prefer to know the options beforehand, you can download their app and the list of daily baked delights is revealed. Okay, so now back to the cakes. Both cakes were delicious a d incredibly moist! The icings were creamy but a tad too sweet for my liking. However, I'm not big on icing and throughly enjoyed the cakes without it. I'm not from this area but will definitely return when I visit. read more

After being stuck inside for so long I took my grandchildren out for a treat today, cupcakes from Main Street Cakes! They both went straight for Oreo, one for the sliced cake the 3 year old for the cuppie cake. Of course, I went for the tried and true coco slice of cake. My daughter the coconut. We herd them to the car and head home and to the kitchen table, before you know it my 7 year old grandson who doesn't even like chocolate is eating my cake and says......Nani this icing is amazing! I need this recipe! He is my lil baker. That is the highest of complements! We had a great afternoon taste testing your cake and cuppie cakes, thank you! Karen, Jillian, Everett and Emma Grace read more

I am beyond thrilled with the amazing cake my husband surprised me with for my birthday. Not only was it beautiful but tasted amazing. Thank you! read more

Main Street Cake - Chocolate cake with raspberry filling and a minimal chocolate buttercream frosting - Bakeries Near Me - Burlington, North Carolina

SO GOOD! I've been so happy with both orders. Carrot cake cupcakes were delicious, and the mother's day cake was not only gorgeous, but delicious as well! read more

Cake is dry, tasteless, awful! Could make a better cake from a box. Lacking customer service skills too. Do not go here.

Walked in thinking I might be disappointed due to other local cake shops in Burlington NC. Instead of being disappointed I was highly impressed and pre order a cake that. Then I tried the lemon pound cake I was speechless after the first bite. So now I can only imagine what the cake I preordered is going to taste for my little brother. Definitely will be back because of there is over 100 different types of flavors of cake to choose. read more

Main Street Cake - Bakeries Near Me - Burlington, North Carolina

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Was so happy to get to visit this shop. The lemon cake was so light and flavorful! The cupcakes we so good as well! I will for sure be back!

April and her staff are always welcoming and easy to work with! Our wedding cake turned out exactly as I imagined and everyone has been raving about the yummy pies we had as well. Thank you Main Street Cake Shoppe, we'll be back :) read more

Main Street Cake - Pies and cake by Main Street Cake Shoppe - Bakeries Near Me - Burlington, North Carolina

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Cute little bakery with gorgeous cupcakes, cookies and cakes. Very friendly too. I'm not from the area but this came up on a Google search and I will definitely stop here again to get my daughter treats read more

So to say the least Main Street cake is an amazing place, the service was awesome. The people who own it are really awesome people, the food is amazing. Personally I love the French macaroons and the cupcakes, I usually don't get anything else but even when I do they are always delicious read more

I went in there today looking for something specific, and they were so helpful and sweet! They helped me put together an assortment of cupcakes and cookies and they put a lot of thought into helping me find what I was looking for. Amazing customer service! read more

Chocolate cake tasted like sugar. Possibly the worst I've had. It was fresh and moist and it was clear it was made with love, but love doesn't conquer all. A chocolate cake needs to taste like chocolate. Won't be back. read more

I am a young black guy I have never bought personalized cakes before. I was looking for a shop and happened to pass this on the side of the road. I wish I never would have saw this shot and would have continued driving. When I went into the shop the people seemed unsure if I was actually going to purchase a cake. They introduced me to the new owner and pulled out a receipt bought book and for a cake that's less than 6 in she basically told me it was going to be a almost 130 dollars. I was a little taken back but I decided to go through with it because it was for a special birthday party. After days of calling the shop and leaving voicemails and waiting for the shop to open back up and return my phone calls; I finally had them returned my calls. They called several times because they had forgot everything I told them I want it on the cake when I first paid for half of the cake. I had to give them the colors of the cake again and also the type of flavoring of icing I wanted. When I finally went to pick up my cake someone met me at the shop, a guy whom I never had seen before. His nails were extremely dirty so I had assumed he had just rushed and put finishing touches on my cake. As I am heading down the road, I stopped to look at the other side of my cake that I didn't have a chance to look at it and see THEY SPELLED THE NAME WRONG. I called late that night and left a voicemail explaining the situation. Over a day later someone finally called me back. In explaining my frustrations they basically told me there was nothing they were going to do about it and hung up the phone on me. I have continued to call the shop and no one will pick up anymore. I have called over 10 times. WHATEVER YOU DO DON'T GO HERE. THERE ARE BETTER AND CHEAPER SHOPS AROUND BURLINGTON. This new management sucks!! Please save yourself the trouble of having to communicate or deal with them. Update: Days later she returned my call but not once accepted responsibility for the child like coloring on cake and the misspelled name on the cake. She put everything on me. She didn't even acknowledge that she ignored my calls over 15 times. She treated me like I was stupid because I was a young black man. She ruined my FL trip because she made me feel like nothing. I think she may be a racist. Due to the fact of the way THEY all acted when I first wanted to purchase a cake. If I knew how to post pictures from phone I would. read more

Main Street Cake - Bakeries Near Me - Burlington, North Carolina

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My daughter is a student at Elon University (NC) and was turning 21. I live in MA and needed to locate a bakery to create and deliver an amazing cake, so I searched the internet for bakeries in Burlington (NC) and located Main Street Cake Shoppe. After spending time on their website, their FB page and reviewing YELP, I decided to "go for it" and place an order for a cake similar to one that I saw on their FB page. I completed the "contact us" form and waited. And waited. I ended up phoning after a few days and spoke with April, who...in the beginning, wasn't very helpful with flavor combinations (suggested I check the site) but was very pleasant and patient while I did so. Ultimately, the cake was done (on time) and April even texted me a pic. They also delivered directly to my daughter exactly during the timeframe that we discussed. The cake was beautiful, the exact color combo that I requested...and hand painted to boot! I ordered pink champagne for the first tier and coconut for the second. I obviously didn't taste it but my daughter said that it was amazing!!!! All's well that ends well!!! Next time I'm in Burlington, I'm definitely stopping by to say thanks personally! They played a major part in making my daughter's 21st birthday very special!!! Thanks Main Street Cake Shoppe! read more

I absolutely love this bakery. They make a delightful cherry vanilla cake & all kinds of wonderful flavors. Try the Loco for Cocoa if you really want a taste of chocolate. Thankful for the extended hours but get there early, they sell quickly read more

On the hunt for a great bakery to order cupcakes, Main Street was recommended to me by some friends. I had never tried their cupcakes or cakes before, but decided to place an order for my son's first birthday party just based on the recommendation. When I went to the shop to place my order, I was disappointed by the lack of customer service. I wanted some direction and advise on popular flavors and good combinations of cake & frosting, but was only offered, "it's up to you" or "whatever you like." Also, I asked if the carrot cake could be made without nuts and I was told no. Really? Why not? Regardless, I ordered 3 dozen cupcakes (birthday cake with buttercream frosting, red velvet with cream cheese frosting & apple cinnamon with cinnamon buttercream frosting) and a smash cake (birthday cake with buttercream frosting and no sprinkles.) Totaling $100. Wow! I wasn't expecting the cupcakes & cake to cost so much. Before picking up the cupcakes on Friday afternoon for the Saturday morning party, I called ahead to be sure they were ready. To my surprise, the cupcakes weren't ready!!!! The order was never made. The owner made an effort to fix the mistake. She baked them fresh Saturday morning and allowed me to pick up before the store opened. I was very pleased with the presentation and taste. The cupcakes were delicious and a big hit at the party. The smash cake was the perfect size. It was my son's first taste of cake and he loved it. read more

YUMMY!!!! Everyone must try these!!!! Great variety and wonderful customer service. She also makes great wedding/birthday cakes. Keep up the great work! read more

I stopped by to pick up some quick halloween treats for some Of the little ones and of course one for myself. I was very disappointed in how the cupcakes tasted...and I have been contacted by the owner personally and given a refund. After such awesome customer service from this small business I have realized not everyone has a perfect day and this was just an off day and will definitely give them another try in the future! Thanks again April...you are awesome!! read more

Oh my... Where do I start?! The cakes are amazing and the owner is so talented and genuinely loves her job, you can tell! So many flavors to pick from each day and each day they are adding cookies, pies, and cheesecakes! (The Oreo cheesecake is amazing... You have got to try it) Every time I go in there is such a friendly staff and great service. One of my favorite places to treat myself and the kids!! read more

I order a cake for my son's firsts birthday, I was disappointed. The cake was dry and it seems like they didn't even try. If it wasn't because I love out of town I would 've take it back to them so they would've eat it. For the price I paid them I think I would've got two or three at Wal-Mart ad it would've taste better. I had add a small red car so it could look semi appealing. read more

Main Street Cake - This cake was not worth 50 dollars. Was dry and nasty had to add the small car to make it appealing. Will never order there. - Bakeries Near Me - Burlington, North Carolina

Horrible customer service. Dry cupcakes. Sickeningly sweet icing. Having lived in Burlington for a few years, we've seen bakeries come and go but Main Street Cake Shoppe has outlasted their competition and we were excited to try this local bakery for my daughter's upcoming 8th birthday. We would need up to 4 dozen cupcakes. We (my husband, my daughter and I) decided to just stop in, sample of few of their items and get information on pricing, flavors etc. We received no welcome or greet when we entered. The saleswoman simply frowned at us silently. I immediately smiled as we approached the counter to hopefully turn around the very cold atmosphere. She did not smile back. I inquired about cupcake ordering for an upcoming event and her response was short, "Do you have a date?" She did not explain the ordering process, expound on their many flavors, or do anything to cater to a new customer. Understanding that we would be receiving no help, we decided to order 1 of each of the 4 displayed cupcakes to take home and try. Salted caramel pretzel, orange creamsicle, chocolate and vanilla. All four had icings that were very sweet and had a hard crust on the outside. The salted caramel had pretzels on the bottom of the cupcake that may have softened when baked with the batter which gave it a very weird mushy texture. The most important were the chocolate and vanilla as they would probably be chosen for my daughter's birthday. Both cakes had muted flavors and were so dry. I'm not quite sure what put a scowl on the saleswoman's face. It may have been the interracial family that walked in, or the fact that we were all wearing athletic gear, having taken our daughter to the park earlier that day. There was a very large white dry erase board that had rules for customer behavior standing high on their counter in the middle of the shop. It began with the statement that running and screaming children would be warned once and then asked to leave. While I agree with the sentiment, I wonder if that directive is necessary. I do not see such posted signs in bakeries in Greensboro or Chapel Hill. Maybe they do not cater to children. Maybe my quiet 7 year old daughter is what disconcerted her. Maybe this local business does not want the business of good, local families. At 25$ a dozen for a single flavor, my needed 4 dozen would not have been cheap but after the confounding and disheartening way my family was treated combined with the low-quality, unpleasant cupcakes I will gladly pay more and travel farther to bakeries in Greensboro or Chapel Hill. How unbelievably pitying for the residents of Burlington to have no other local option than the unkind, unpalatable bakery that is Main Street Cake Shoppe. read more

April is a true artist at the highest levels. She made a Deadpool themed cake for my wife with custom Deadpool quotes with a wonderful Cinnamon Toast Crunch cake filling. We are return customers and only come to April because we want neigh we expect the nothing but the best. read more

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I ordered a banana pudding cake for my sons birthday. The cake was awful, was very dry and old tasting. No one ate there cake and the rest of the cake went straight in the trash can. Very disappointing. read more

One word; BLAH. I hate that I have to give such a low review, but I've given this place so many chances, and I'm constantly disappointed. Not from the staff, they're sweet as pie ( dun dun tsss) but the cakes and other products are less than stellar. Bland, disappointing, nothing that sets this place apart. I've tried cakes, cake pops, cup cakes, you name it... And I'm just extremely disappointed. I do a lot of cooking, I've tasted al to of things, so I'd like to think I have more of a sophisticated taste than the average Joe. But the cakes just take like average boxed cakes with flavor SERIOUSLY lacking. Some of the cakes taste no different than the average Duncan Hines cake box mixes. One of the nurses I work with just brought in a box of different cupcakes from there this afternoon. I tried, once again, the cookie dough cupcake. and it was so disgusting I spit it back out. These ladies could use a couple more baking lessons! Not the worst but certainly could be better read more

There are not enough stars to say how awesome this place is!!! April is the best!! I have ordered from her many times and go there weekly for a sugar fix!! There are NO OTHER cake shops in this town that can stand up to her quality!!! If you want the best go to Main Street!! read more

Had several issues with this bakery. I placed an order on line for a cake after browsing through the pictures that they have posted on "their" website. I payed for the cake online through "their" website. The next day I received a phone call from someone at the bakery telling me that they were the new owners and that my payment was sent to the previous owners. Guess I should've know how disastrous this was going to be once I heard that. They told me that they would have the charges reversed and that I would need to just pay when I went in for pickup. That's not a problem. Upon getting there to pick up the cake that I ordered I am presented with a paper that says all sales are final etc. I don't sign it I ask to see the cake first and good thing that I did. Completely different cake with totally different made roses then the one that was online. Who ever was working decided to tell me "Well it's because they're made with icing. I told them that is why you keep it in the fridge!! To which he responded "The refrigerator is broken!!" I'm sorry but how are you operating a cake shop that uses perishable items as part of the ingredients if you have no working refrigerators. Pretty sure that's a health violation. Needless to say I now have a party coming up in hours and no cake!! read more