This place would have 5 stars had the communication about our situation under a home warranty claim for our HVAC system been notified to us more efficiently.
I had two techs come out. Spencer came first, diagnosed the issue, took pics and notified me the office would reach out. He was very friendly, seemed knowledgeable and genuinely helpful.
About 4 business days later. I get a call from the office that Spencer needs to come back out to gather more info. I think it was actually Dallin who showed up, but he too was also very informative, friendly and genuinely helpful in answering my worried homeowner questions about will it or will it not be replaced. He assured me that they were doing everything they could to get it approved. I've heard that before so I wasn't too sure!
A few days later I get an email from our warranty company they were looking into it further, then shortly after an email notifying the part was ordered.
Unfortunately, I never received any communication confirming that with this company. A whole business week later I finally get a call to schedule the installation. Hallelujah!
Spencer and his assistant came out and replaced what was needed. It was time consuming, but he explained the process and so far no more dripping.
I'm super thankful that they were able to get the approval from the warranty company because I just don't know how we could have afforded to fix this after recently purchasing the home.
I would recommend this company. Will definitely reach out to them if need be in the future, but fingers crossed that won't be anytime soon. read more