My husband, toddler, and 5 months old stayed here for 3 nights on Memorial Day weekend…read more We had a great time from the moment we walked in: - the hotel is beautiful and location is everything - the staff is very nice, tries to call you by name to make you feel special, and everything screams quiet luxury - the room was very nice, well decorated and comfortable. The tub is the highlight. One comment would be that when we checked in with Anthony, who was so sweet to our toddler, also kept telling us we were getting upgraded to a very nice room. We got all excited. It was a normal room. The "very nice upgrade" just meant that we were on floor 5. I barely call that an upgrade but ok. - we asked for a crib, and we go a nice crib with a cute little baby soap kit from noodle and boo- very nice touch. And baby robes for the kids- my toddler loved it. My toddler was on a rollaway bed and they were super accommodating about it- great experience on that front. - balconies are tiny and I never saw anyone out when I sat out - pool staff was super nice. It was a chilly weekend and the pool could have been warmer (I couldn't get in, but I really don't like cold water). - the beach chairs are also very nice and we were surprised to find them available - they were extremely pleasant about our friends visiting us every day! - the lobby waiter during the day was almost inexistant. We had to go to the bar to ask for drinks. The woman at night was great. Now for the food...: - coast has a great breakfast, the lemon ricotta pancakes are excellent (though stupid expensive for pancakes) - pico is a good spot for shrimp cocktail and calamari. Hasn't seen shrimps that big in a long time. - overall the food was good everywhere but way overpriced.... The kids menu are ridiculous... hard to justify spending $28 on kids pancakes. That being said, the portions were the same as adult portions... maybe make the portions smaller, and price more accessible? Overall we had a great stay, and while on the expensive side, we agreed we would come back. Nicely done!

So I used to live across the street at The Stanley before I contracted E.Coli poisoning from a…read moresteak and eggs breakfast on a Sunday morning by myself with my pup. This happened on 7/28/2024. I walked home and within a few hours, I began projectile vomiting, among other things. I definitely know it was the breakfast steak, which I usually never get. I thought it would pass in a few days, no big deal. It did not, and it turned into Sepsis and Pancolitis within a week. I was bleeding internally and by the next Sunday, I called the paramedics to my home because I could not stand up. I almost lost my life. I spent almost 40 days in the hospital over the next 4 months - it's now May 2026 and I still need one surgery that my insurance does not cover. I had every complication under the sun. I lost my home, my new office that I just signed the lease for with an ocean view, my vehicle, my good credit, but most importantly, my good health. I had never been admitted to the hospital before in my life. I am a Doctor of Acupuncture and Oriental Medicine, so I lived a very healthy lifestyle, working out frequently, clean diet. I contacted ETC Hotel group, Edward, who owns the Coast Restaurant in Shutters along with Casa Del Mar next door. They had no response for me. I am forced to get a lawyer now. I was supposed to join LAXPD that year. I already finished testing. This has, clearly, been put on hold. Edward was the one who did not get back to me. I emailed corporate and his personal email. Update: June 9, 2026. Hello Elica Y. I am highly offended by your response. Please, no response is better than a lie. There was no comprehensive review. Your insurance company, United, requested information from my lawyers which has not been sent out yet. In fact, according to my bank statements, I dined at your restaurant, Coast, the evening before AND the morning of this incident. Chef Vitorrio would always bring out food for me as we were very friendly and I was a local. Do better. Say nothing.

The view at sunset from this hotel is amazing. An amazing space and venue…read more We ate a collection of almost everything and everyone loved it. Definitely a good place to hang out early too.

One of my favorite hotel lounges in SoCal. Updated gorgeous historical setting with high ceiling…read moreand large open area. Really enjoy lounging here, sipping an old fashioned and allow your senses to be stimulated by the environment. Feels like going back in time.

Very nice hotel next to where I had surgery. It was about a 4 minute walk and 1 minute drive…read more However, we choose to drive to the 5am surgery, which was probably for the best. There's a parking garage under the building, I believe it was $45 additional to park every day. There's a glass water jar in the room but it costs $6. There's an elevator here and wide hallways. Nice bathrobes and long balconies. There's alcohol in the fridge and snacks you can pay for. I didn't really like the shower that much but it was alright. I've been to a lot of hotels with this style. Water pressure was probably a 6/10. Turning the knob for the initial morning shower sucks cause it's cold and you get hit with the cold water before lol. Other than that, this location is prime. Very specious in the building and hallways. Room was standard spacious and it had vaulted ceilings.

I recently stayed at the Ambrose Hotel while my mother was undergoing surgery at UCLA Santa Monica…read moreMedical Center, and it could not have worked out better for our situation. I needed a place that could comfortably accommodate my dad, my dog, and me while allowing me to shuttle back and forth to the hospital easily. The Ambrose ended up being just about a two-minute drive from the medical center, which made an enormous difference. When my mom had surgery there a few years ago, I stayed closer to the ocean. Even though it was only about a mile and a half away, the traffic made it take 15 minutes each way to get to the hospital. This time, being so close made everything so much easier during a stressful few days when I was going back and forth constantly. The property itself was clean, quiet, and very comfortable. It was also incredibly convenient to have Tartine right across the street for coffee, breakfast, and quick refreshments. There are also plenty of nearby shops, restaurants, grocery stores, and even specialty markets like Erewhon within minutes. Most importantly, the hotel was very accommodating for my dog Grace, which was essential for our stay. All around, it was a wonderful experience, and I would absolutely stay here again and highly recommend it--especially for anyone who needs to be close to UCLA Santa Monica Medical Center.

We really enjoyed our Spring Break stay at this wonderful hotel. Firstly, the staff was really…read morehelpful. The allowed us to check in about 2 hours early. The housekeeping staff was fantastic too. The gentleman who was responsible for our room always asked if we needed anything and if he could provide any assistance in making our stay even better. We stayed in a 1 bedroom suite. The great thing about the suite setup is that the living room with a pull out couch is separated by a door to the bedroom; you could watch TV in one room and not bother the people in the other room. The TVs in each room were oversized and there was a decent sized mini fridge (Target and Trader Joes are just down the street - hello wine and beer!) The walls were thick, as was the main door and hotel noise and street noise was minimal. They have a pool on the 3rd floor that doubles as the covered drop off/entrance area and it was very nice. The breakfast buffet was solid (include made to order eggs), but it was too expensive (approx. $33 per person-tip included.) The best part about our stay were the pillows. Down pillows! The most comfortable pillows I have ever slept on! The beds were solid too. What else? You're a couple of blocks from the Santa Monica Pier and Beach. You're within an 8 minute walk to McDonald's for breakfast (cheaper than the hotel buffet!) and your about a 10 minute walk to the 3rd St Promenade. Our daughter absolutely loved her first trip to the beach and this Hilton property and its staff had a lot to do with that! *Tip 1* Head to Trader Joes to stock up on booze for your room fridge. *Tip 2* They don't have a microwave on property to reheat leftovers or snacks. Plan accordingly.

Great hotel near the beach…read more Beautiful interior and friendly helpful staff. It is on a side street and parking is a challenge but overall Great hotel. Great views and close to restaurants and bars

I've stayed here three nights in June 2026 and have had a great experience. Walking distance to…read moreTarget, Trader Joe's and other shops. $65 valet parking option only (America is a wonderful valet person - always has my car ready and takes great care of it). Both times, I was checked in by Aaron in the front desk. He's friendly, patient, polite and makes me feel good that I'm an Elite Bonvoy Member. I also get two complimentary bottled water and a sweet treat (Oreos or butter cookies). The fitness center is located on the 2nd floor - new equipment, 4 treadmills, weights, cold water station. It's a nice fitness center. The rooms include a small fridge, safe and all the necessary amenities for a business traveler. It's a comfortable hotel to stay if you're looking for a great location and exceptional customer service.

We booked the room 2 weeks in advance for my birthday..Staff was ok at first upon arrival but once…read morewe returned back that night to our room..I called the front desk staff to inquire about extending our stay an additional night.. I was told the room was unavailable after our original clock out time of 11AM..& Was told that in order to stay we had to book an entirely different room..I said ok & needed to run it by my husband & would call back to confirm.. Only to then call back a second time & the female at the front desk answered rudely that she couldn't do anything about it at all..& That we now had to wait to call back at 9AM instead.. She then abruptly hung up the phone on us..& As abruptly as she hung up on us..Less than 5 minutes after that we were then greeted & intimidated by their security & told that "we were being disruptive & needed to calm down before we would be forced to leave." Neither of us were rude or erratic towards anyone there at all & yet we were treated like we'd been hostile towards their staff..& After that completely unprofessional & now intimidating experience by security staff.. We felt so uncomfortable that we merely clocked out early that night & proceeded to leave..Never again..Complely unprofessional & unbelievable..Will not be returning...Absolutely unbelievable..Never again ‼

We've come here twice before and liked the 2nd time the most. The room decor is a little…read moredisappointing in comparison to Fairmont SF, Long Beach and Chicago. The ocean view we get is very pretty and vast and the food is solid. The whole of the property is just lovely, pool and jacuzzi are lovely, and the lobby areas and bar/lounge really shine.

This review is for their weekend afternoon tea by reservation. They have a pretty little private…read morelobby room where they host the tea. We got to try 4 different teas and the treats were well made and delicate. Scones were delicious. Only critique is service was extremely slow. Although supposedly to be leisurely the tea took close to 3 hours! Paid Valet parking is available but also paid street parking

I had such an amazing experience at Proper Hotel Santa Monica. From the moment I arrived, the…read moreservice was exceptional. A huge thank you to Valerie, David Rojas, Carlos, and Max. Every one of them went above and beyond to make me feel welcome. Max is a phenomenal bartender. It's rare to come across a team that is so attentive and passionate about creating a great guest experience. Thank you all for making my time at Proper Hotel so special. I will definitely be coming back and look forward to seeing everyone again. Highly recommend!

I rarely leave reviews, but I had to recognize Hayden at The Proper for the incredible service and…read moreleadership he showed during our stay. From the moment we arrived, Hayden went above and beyond to make sure everything was perfect and that we felt genuinely welcomed. His professionalism, kindness, and attention to detail truly stood out. Hayden handled every interaction with patience, positivity, and a level of customer service that is hard to find these days. You can tell he truly cares about both the guests and his team, and it made our entire experience even more memorable. Because of Hayden, we'll absolutely be coming back to The Proper and recommending it to friends and family. Exceptional managers like him deserve to be recognized. Thank you again for making our stay such an amazing experience!

We stay here at least 1-2x a year. This is our favorite hotel BY FAR when we come to LA. I could…read morenot stay anywhere else. We love all the rooms we stayed in here. It's so spacious and comfy! It's always quiet when we stay here as well. The location is clutch! It's walking distance to everything! We can take the cruisers for free and bike along the beach. Just always a 11/10 stay here. Service is always top notch! The food is pricey here but it's still good! Thanks to the staff for all you do here! We appreciate you all for always making us feel welcome!

They have two listings!…read more Oceana Top notch stay! If you have the Amex aspire, this is a great way to redeem your free cert and if you have points definitely use them! Our weekend stay would have been right around 3k. 0.00 with Amex free night stay plus points. What a deal! Not only that, we were upgrade to a quiet. Room 315. I suggest getting that room if you can. Great spacious room, with Amazing decor, great books, comfy beds and cold ax. What else could you ask for ? Tiramisu when you arrive? Yup, they did that too. Nestor and Josh are top notch professionals. They are doing a great job taking care of clients here. Everything was top notch. Very attentive and accommodating. Not sure how this place gets bad reviews. We really enjoyed our stay and will come back soon! Great property! 5 star experience!

My wife and I celebrated our 30th anniversary this evening at the Huntley hotel. Specifically at…read morethe bar on the top floor. The bartender, David, was absolutely fabulous. Super knowledgeable, kind, warm, and extremely professional. I've been in hospitality, industry for 30 years, and I'd give David an A+! He could gI've master classes on how to treat guests. He's that good.

On the day of my wedding, I chose this place to celebrate with my family and friends. We ordered a…read morefew bottles of champagne to toast together. I asked the bartender to leave the bottles on ice at the counter with some glasses so I could pour for my guests myself. He refused, insisting that he needed to pour the drinks. He then deliberately poured larger servings than I wanted, clearly trying to make us finish the bottles faster so we would buy more. When I asked him to pour less champagne, he laughed and said, "Oh, you want to maximize the bottle," which felt disrespectful and inappropriate--especially on my wedding day, and while everyone was already spending money on drinks. My brother-in-law paid for a couple of bottles of champagne, closed the check, signed it, and left. About an hour later, the same bartender came to me and asked me to pay for those bottles, claiming the check had never been closed and suggesting I ask my brother-in-law for the money. At that point, I was extremely upset because I personally saw my brother-in-law close and sign the check. After speaking with the manager, the truth came out: the bartender had mistakenly closed a different check using my brother-in-law's card. When he realized his error, instead of admitting it, he tried to cover it up and make me pay. This caused unnecessary stress and wasted time on what should have been one of the happiest days of my life. In addition, we had called in advance to ask if we could bring our own cake and were clearly told yes, it would not be a problem. However, when the cake arrived, we were suddenly told that outside food was not allowed. This contradiction added even more frustration for me and my guests. Because of this experience, neither I nor my guests will ever return to this place, no matter how nice the location is, unless that bartender is no longer working there. His behavior was unprofessional and disrespectful, and he should be focused on pleasing customers--not creating conflict. The manager was polite and cordial, but he should have addressed his employee's mistake directly instead of involving me during my wedding celebration.

Came here for a staycation. Excellent ambiance and service. The food and drinks for lunch were…read moregreat. It's also super close to everything if you want to go out or have a lazy night in with delivery.

Stayed here the night before and the night of my wedding. The customer service was amazing and our…read morestay was completely lovely. Highly recommend.