This is not a positive review, let's start there. I own an LR4, 2016 with 118k miles, I purchased…read moremy car in August of 2020, I have been bringing my car to LR Bedford, NH since 2020, my very first oil change to current, always a GREAT experience until now. I dropped of my vehicle for a coolant service light and a drip. I dropped off my car on Friday, car was diagnosed with a manifold leak, replaced rear coolant manifold. I agreed to proceed with repairs. I dropped my LR4 off on a Friday, pick up the following Wedesday morning. Sunday, my daughter and I were driving to the mall, it was cold out so, I turned on the heat, within seconds my car started to jerk, And the engine overheating indicator came on
I pull over and shut off my engine and there is white smoke coming up from the hood of the my vehicle, I get out of the car and there is orange coolant streaming from underneath the car. I call AAA, have the car towed back to LR, Bedford and don't hear back from anyone until I call them at 10am Monday morning. I was told my radiator cracked. The woman service desk clerk, said it would cost an additional 2700$ for the repair. I said excuse me, this is not on me ,you need to fix this. So, I made a phone call to another LR dealership, they said this could happen when an air pocket is introduced to the coolant system which could cause it to over pressurize and this is the result. Okay! So, I call two other mechanics same outcome. So, I find out this happens and I don't hear back from anyone from the service department, manager until 2pm the following day. So, blaming it on my current leak but, you fixed that and obviously this happened. Now, we have cone to an agreement that I would pay for the cracked radiator and they will cover the labor, at this point fine just fix the problem. I was told that I had two options, after market or Factory, the factory radiator is not available for three weeks and I'm still not guaranteed that radiator this was on a Friday. OKAY, obviously I want factory. So, I needed to approve the factory radiator, ok and before they order it they produce this BS, word document titled "Disclaimer for Automotive Work on Older Cars" why wouldn't they give me this reclaimer when I agreed to do the repairs prior? I had a real issue with this so, I contacted LR Head quarters, spoke to a woman for 1hr and 15 minutes. I was told each branch handles things different, that got me nowhere but she was able to leave a msg w the GM of LR Bedford. He contacted me, I explained the situation and I was told either you sign it or I will happily tow your car anywhere you want but, if you don't sign it we will not perform the work. My hands are tied, I sign and send. This was again on Friday, I was told a lot er would be available next Wednesday. I needed a loaner considering the part is not expected in for 3 weeks, I called another LR dealership, to see if this fact, it was a fact to LR factory's are available in the US, they are in the UK, I said are you sure and that's when she said she access to all warehouses. OK, they were telling the truth. I contacted the dealership on Tuesday, to inquire about the loaner for tomorrow, Wednesday. I called at 10:50 in the morning and was told she will give me a call back after finishing up with a customer, about a 1/2 hrs later I recieve a phone call back from service desk woman. Again, she apologized for her customer, I said no problem, I checking on the loaner, I kid you not, she says Oh! about that, we were able to get a radiator soon than expected they installed it and your engine was leaking while they were running it and you need a new engine. WHAT! How the FK did you get a factory radiator on a Friday and installed by Monday. But, when was so.eone going to tell me this happened, it's Tuesday Morning, are you kidding me??? I did not hear from any one in the service department about me now needing an engine. Crickets from Tuesday morning at 10:50 am until 12:50 the next day. I was so shocked, I went numb truly, like what FK, how did you get a radiator in a day when I looking at three weeks and still not guaranteed the factory radiator. I recieved a call back from the service manager at 12:50pm, he said this is ( I should blast his name but, I won't) you requested a call back, again I'm baffled, I'm sorry I requested a call back, when is someone going to tell me what happen to my car and when. He didn't know, he was on vacation, don't you think someone e should have notified me ASAP when you literally just told me I needed a new engine. He didn't have any answers because he was on vacation, seriously. He then tells me he is going to have a meeting with the GM and parts manager, no phone call all day, I ended up sending an email to both the service manager and the GM. No return phone call only email, telling me the radiator was expedited from an unadvertised inventory for emergency situations. To be continued... adding 1 star, because I have too.
