I have been taking my puppy to the beginner training. I love the way Mak Pak does their training because the EXPLAIN WHY they train the way they do, it helps me understand more of why my puppy is the way she is. We are now on to Intermediate training...Wish me and Indie luck!!! Thank you, Mak Pak and your wonderful staff, of Trainers. read more

Do not send your dog here. They will add on price after your dog stays there. They just moved my dog to a suite without telling me and charge me $220 more. Picked him up and peed forever and pooped right by front door. Clearly wasn't let out for awhile. Definitely will never be back read more

I really wanted to like this place! I was so excited about an indoor doggie park in Phoenix. But it really fell short. They had a bunch of staff at the front desk and 0 in the actual park area. When a dog did their business, it was on the owner to mop up (and it was obvious that didn't always happen. I did like that they had a small dog park available although there weren't any dogs in there. For that matter, there were hardly any dogs at all there. We went midday on a Saturday and it was practically empty... It seemed like there were a bunch of little dogs either being boarded or in day camp- my dog saw them through the window when we walked in. It was disappointing to see that my buddy wouldn't actually be able to play with them. I was pretty bummed to pay $10 for my dog to be in this big room all by himself. read more

I had been bringing my dog to Mak Pak for sometime until a few months ago. I thought all was good until I received a call saying that my dog was no longer allowed. I am not mad at that but over all how it was all handeled. My dog would now have to take a training course to allow her back in to the program. My dog completed the course but was then told which I was not told when this all started that she would now need one on one training. Had I been told this in the beginning I would have understood but the lack of communication from the staff and owner is why we have chosen a new facility. No proof was ever given that my pet attacked another pet. Please do your research where you take your loved ones. read more

Puppy training here was great. We learned a lot in only 6 weeks and it was really fun. Highly recommend.

AMAZING STAFF! All of the staff are so nice and helpful. Our dog initially had a lot of issues when we first adopted him, but in only 3 months' time, he has improved drastically! I highly recommend Spencer Mak for the dog training! We love him! We also love the daycare facilities at Tempe as well. I'm sure the Chandler location is just as amazing. Will be recommending Mak Pack to everyone! read more

They do not check temperaments in dogs they just let them in so I tried it out one time and within one minute my dog was bitten to yelp for no reason at all - they barely skimmed over shot records. I would not trust this place or be back at all. read more

I have had great success with intermediate and advanced dog training. Each class they asked what you wanted your dog to do. I said to be a therapy pet. They said they would notify me when next public access class was. I was very disappointed and frustrated as i waited months and they sprung it on me 1 week before class starts. No notice! Terrible customer service! I have to plan my schedule for the classes. They said on a Friday before class starts next Saturday, i told them wasnt enough notice and i believe they knew i wanted to achieve this. Their response was next class starts in the fall, i also dont live close but drove to other classes their and loved the training . But now im not so sure. I heard Spencer mak sold the business? I don't think this notification a week before would have happened with him running the show? But i don't know? read more

Best place ever! Training, Daycare, Boarding.. 2 locations and amazing staff! read more

Mak Pak Dog Park - Pet Boarding Near Me - Chandler, Arizona

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My dog got hurt at the daycare [Mak Pack at Tempe], but they are denying it by giving exuberant scenarios. They have no concern over my dog but confrontation. I understand that incident could happen, and I wouldn't be this much upset if the facility accepted my words that injury couldn't be done anywhere else but at their facility even no one noticed, then I can continue to earn their trust. However, the facility kept on saying that they checked with the team members and combed 12 hours of video but they couldn't find anything [ there are blind spots, and the camera can't capture everything] but held, petted, and cuddled. The incident could happen quietly not as a big fight so they might not notice it. Not noticing does not mean it did not happen there. They are saying dog fights are loud and violent which is true so staff will notice it if that happened but things could be done at the corner quietly too since my dog is a small breed. They also pinned the groomer which was done like more than a week ago saying that if it was a bite there would be a puncture. According to them, the severity of the injuries would have been noticed but the staff reported nothing. This is the biggest problem no one noticed when my dog got bullied and got hurt. Yes, the severity of the injuries! Where could this happen? I dropped him off at the facility straight from home that morning. The facility treats me like a crazy woman who's trying to blame the injuries on them that my dog got from somewhere else. This incident happened on Tuesday 4/18 and I took him to the Vet for the vaccine today 4/20 and asked the doctor to take a look. The doctor also thinks the same as me. We sanitized the area and it's still bleeding. Only God knows! read more

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Fantastic place for dogs. Friendly staff. Great facility. Has a full indoor dog park for play. Communication with photos as well. They are very careful about bringing dogs into the environment which is why 4-hour meet and greet is required to ensure your dog is ready to for the environment. read more

Walked in here and the smell of urine was beyond extreme. My eyes were watering, staff wasn't doing a thing. Walked in and left, my dog will smell like piss if I brought her here. read more

My dog got giradia from mak pak and was denied access to the park which I understand. Got treatment which caused hundreds of dollars so we ask for partial refund for the services that was not provided but they denied it. Filed a chargeback. Completely dissatisfied with their business practices. read more

Both locations are amazing! The indoor dog park in Chandler is AWESOME especially when it's so hot outside. There's plenty of room for the dogs to play in the cool AC. MakPack offers a variety of classes and daycare/boarding options that are very affordable and convenient. Both locations are staffed with employees who seem to really love their job and the dogs :) read more

I had heard a lot of good things about this place and was looking forward to everything they offer. I was SO disappointed when coming in for what I thought was a "meet and greet" for boarding and to be able to use the indoor park when the heat starts up. I was emailing w/someone who truly needs some professional training in correspondence. They were responding with 3-5 words, not really giving me any useful information. When I asked how to go about setting up the meet & greet for boarding? I was told, "We're open from 11:00-3:00 and you can also see the indoor park then." I responded, "Great, we'll be there tomorrow! (which was 5/22/24). They, in turn, said: "We'll see you then!" Nothing about an appointment! The poor young man at the desk looked confused when I strolled in. He said they usually work by appointments and asked if I had made an account. I told him, no, due to not wanting to offer up my credit card info to a company I may not be doing business with. Again, whomever I was emailing with, NEVER told me I needed an account made either. The guy at the desk was VERY polite and he was trying to assist me; but with my initial feelings of the 1/2 assed answers via email, their lack of communication offering information / policies and then the waste of my time, I think that's enough to let me know my puppy wouldn't be a priority there. read more

We love day care, boarding, classes and dog park at Mak Pack in Tempe and Chandler. We are always nervous bringing a french bulldog around other dogs/people with their unique bodies and breathing, but only "non aggressive" dogs are allowed, and if anything goes on, there is always someone to help. Also, if your dog is aggressive or could use help, Mak Pack is more than happy to help you find solutions. Spencer is so knowledgeable about every dog breed and is so kind (and funny)! Nadine is also a great trainer and we got to know her from classes. When we first got our puppy, we watched a lot of YouTube videos and thought there was only one "right" way to train a dog. We quickly realized as our frenchie grew that more needed to be done. Spencer is highly educated on all training methods and helped our frenchie puppy focus in high distraction situations. As well as help with her "manners"! and leash walking!!!! Such a relief, but you do have to keep up with training yourself and put in a lot of work. We have been enrolled in classes since Penny was 6 months and she has greatly improved behavioral and socially with other dogs. It's so fun to play at the dog park before and after class. She's also familiar with all her dogmates and loves to see them. She is about to start advanced classes and we can't wait! Very excited to know someone like Spencer and his crew that are highly knowledgeable in all breeds, especially French bulldogs!!! We (and Penny) love them so much. highly recommend for training and daycare/boarding. read more

Twice my dog Bean has been boarded here and both times she came home with a severe allergic reaction. At first I thought it might have been from the bath the first time, so the second time I requested absolutely no bath for her. However, just like before she developed hives within a day and experienced severe diarrhea and vomiting (anaphalixis) which was worse the second time. I noticed she smelled clean upon departure from the facility so I assumed she was given a bath against my wishes. When I called to determine what happened to aid in her treatment and manage allergen exposure, I was curtly told that "if you requested no bath, she wasn't given a bath," which is poor customer service in my opinion. At least say you'll investigate. The only thing that statement proves is that I requested no bath, not that you didn't do it. Upon speaking to the manager Brittany a couple days later, I found out that Bean was wiped down with human baby wipes prior to departure, which is part of their policy. Upon speaking with our vet and doing research, dogs should NEVER be wiped down with human products as they're formulated for a different skin PH, and can often cause irritation and itching in dogs. There's the problem...the wipes. Bean is allergic to the wipes. Now, had this facility properly explained that she would be wiped down prior to departure I would have declined that part of the service to avoid any exposure to allergens. In my personal opinion, a wipe down constitutes a bath - so technically this facility gave her a bath after I adamantly requested no bath due to a suspected ALLERGY. I am extremely disappointed in the management of this facility and their response to this scary and expensive situation. When I explained to the manager (Brittany) that Bean's vet advised that human baby wipes should never be used on dogs, she said that the facility's owner's vet advised them otherwise, and as such she would not be refunding Bean's stay to cover the cost of the vet bills unless the facility owner expressly approves it. This is UNACCEPTABLE. She COMPLETELY ignored the fact that Bean was exposed to a human-grade product, a commonly known canine allergen, under their care after I explicitly expressed that no bath be given due to ALLERGIES. What makes you think it's okay to give a dog with allergies a wipe-down with a human-grade product that's known to cause skin reactions? BEWARE. **Update - the facility has finally agreed to refund her most recent boarding stay to help cover the cost of her vet bills.** read more

My sweet basset has built so much confidence while taking classes at Mak Pak! We are excited to see her blossom into the wonderful well trained dog she can be thanks to the awesome staff here. read more

I'm just completely disappointed with this place and their management. We dropped our puppy for one day overnight boarding during MLK holiday. When we picked up it was raining so I carried him to the car and didn't notice anything until I went home he was limping on his back leg. When I called their office as usual they said everything was fine on their end, manager said my dog would have got hurt when he was in the car and she tried to teach me a lesson how I have to handle them in car. I told her I know my dog well something may have happened at their place can you check again with care takers she HUNG UP on me! Now we know how responsible this place is. That whole day he was resting and we took turns to watch him so he won't try to walk on that leg. Next day we were able to get Vets appointment and found the wound/bruise (see pictures) luckily nothing serious but he was hurt for sometime as he couldn't walk normal. Also if you are dog is sensitive be careful to drop here for overnight as they can't pee or poop as it is all indoor. If you do drop check if your pet is hurt or limping before you pickup. I will never go back again here. read more

Mak Pak Dog Park - Bruised area - Pet Boarding Near Me - Chandler, Arizona

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I've been here a few times now, since the first weekend it opened, and it's been a godsend for these hot summer days. It's nice and cool inside and there are always plenty of dog friends to play with. There are attendants that keep watch over the dogs and are also quick to clean up any messes so it doesn't smell bad at all. There are 2 separated parks (one for small and one for larger dogs). They are still in the process of opening up (no pool yet and toys still to come) but it's a great place to take your pup and burn some energy. read more

We love Mak PAK, Koko loves all her friends there! They have been super welcoming and helpfully, this is definitely our new park/daycare in one! read more

Very dirty, no water available, mostly teens overlooking 20+ daycare dogs who have little to no experience with recognizing dog behavior, stopping a fight before it happens, and breaking up a current dog fight. read more

I highly recommend Mak Pack Dog Training! They are the absolute best in every way. My 8-month-old Weimaraner has been going to daycare for three months now, and he really loves it! He definitely needed training though, because this is a very high-energy, nervous, stubborn breed. When I took him to a private lesson with Spencer Mak, he couldn't walk without pulling like crazy, and he had a number of other issues. By the end of the hour, he was a changed dog. Of course, I will have to continue practicing the techniques Spencer taught me, but at least now I have some tools to work with. I am so grateful to Spencer, and I can't say enough about how amazing he is! Also, the best thing is that all of this is very reasonably priced! read more

The indoor dog park is basically you paying to supervise their day care or boarding dogs in play time. I took my two dogs there, at first there were other dogs with employees in the play area but the employees left and I was in there with my two dogs and two other dogs who were there for boarding. One of the dogs was aggressive towards my dog who tried to play with him and there was no employee to manage that dogs behavior. I felt like I was supervising the other dogs too, which should not be my job. The front desk person also seemed a little rude when I provided my first and last name he asked how to spell it with such attitude even though my last name is the one of the most Hispanic last names there is. It felt like a micro aggression because I am a person of color, but I could be wrong and maybe he was just having a bad day. Either way the indoor dog park seemed poorly run and there should always be an employee supervising the dogs in their care without an owner, it should not fall in the responsibility of pet owners there with their dogs especially since I paid to be there. read more

I boarded my dog here for the first time (I was so nervous to leave her), but I am so happy with how she was taken care of at Mak Pack. I received daily text updates on how she was doing, and When I picked her up she looked healthy and happy. Thanks Mak Pack for putting my mom heart at ease while I was away! read more

I cannot say enough good things about Mak Pak. My Lab goes everyday and she is excited every morning we drop her off. The staff always greats us by name and showers our dog with all the love. We get daily picture updates on how our girl is doing and they put on cute little themed events. By far the best doggy daycare I have EVER been a member of! read more