Update: 5 stars for Dr Mark. One star for wait times. This clinic continues to keep me on the fence. The front desk girls are patient and try their best. We come for Dr Mark. read more

Got this little shedding machine groomed at Mallard Point and look how happy he is! Actually we're all happy that we won't have to be inhaling and ingesting hair for the next couple of months. Thank you! read more

Mallard Point Veterinary Clinic - Veterinarians Near Me - Channahon, Illinois

I love this vet office. We switched about three/four years ago and that was the best decision we made. Office staff is fabulous!!! read more

I recently took my male cat to be neutered, vaccinated and microchipped. I was referred by Joliet Animal Control. My cat is about eight months old. He had been feral and had been gravely ill with panleukopenia when I took him in as a small kitten. I nursed him through it and wanted to be sure his immune system had recovered sufficiently before having him neutered. I am impressed with Mallard Point. I had used NAWS in Mokena in the past. At best, the staff at NAWS was indifferent and it's an assembly line process. You leave your cat sitting in the waiting room, anxious and afraid. At Mallard Point the experience was totally different. The receptionist and vet tech took time to explain the process and seemed to care about my cat. I was given an explanation of the process and my cat was weighed and examined in my presence, whereas NAWS treated my cats as a commodity and I wondered if they even bothered examining the cats before intubating them. Mallard point called me promptly post-surgery and let me know my cat was doing well which eased my mind. I am very appreciative of Mallard Point and its wonderful staff. In examining the castration wound, Mallard Point did a much better job than NAWS with the scrotal tissue stitched and reduced. They provided pain pills and encouraged me to call if there were problems. I work with feral cats and it is good to know that Mallard Point does TNR (Trap, Neuter and Return) for feral cats. NAWS no longer performs TNR. I'm relieved to know Mallard Point does and that the feral cats will likely be treated humanely. I will not hesitate to bring feral cats to Mallard Point. They appear to treat animals humanely and compassionately. read more

I guess ill start with dr mark performing luxating patella surgery on my 5lb pomeranian. 3 months later his leg is worse. Then dr mark tells me the surgery didnt take and he didnt have the right size surgical tools for my dog......WHAT??? His exact words....."my tools are for 50-60 lb dogs" So now he holds his leg up worse than before and it cost 1200$ and months of pain and torture. also last week took him back to see a different dr and he was having scooting issues. 440$ to tell me he's constipated and now the medicine isnt working and me and my dog are still absolutely miserable. read more

My father has never been a fan of this place because of a falling out with our family vet and this vet years ago. However, when I got my puppy I decided I would take him here despite my father'a urging not to. I walked in and was greeted by the desk staff who were very friendly. I only had to wait a few moments before I was taken in the room. The doctor was so sweet and gave my the diagnosis of tapeworm and sent me home with a stool sample kit and medication to rid my baby of the worms. I did the sample and got a call the same day. He had two other interstitial parasites and I picked up the medication that day. Now my little boy is happy as a clam and healthy as can be! Thank you! read more

Mallard Point Veterinary Clinic - Veterinarians Near Me - Channahon, Illinois

If I could give no stars I would. I just want to say when they are good they are good. But I have been calling for a week checking to see if they can get me in earlier and they have no openings..... I need to get my dog in and they have not been able to "squeeze me in" this is a major concern. There is something wrong with my dog and they are not able to move or get her in at all. but tell me to take to sister company. Where the Petly does not work and I would need to pay the visit and everything else. I am not even able to use the petly as I CANT EVEN GET IN TO SEE THE VET. Let alone... if you have it you cant even use at another branches. This should be changed since they do only have one vet on staff and are not able to keep up with the clients that they have now. If you are thinking about going here.... please be aware of the reviews most are 100%. Like i said when they are good they are good but There are so many other vets that are more willing and able to work with you (even if they only have one vet on staff) and understanding of issues that need to be check and not just shove you off and say well.... we can't... we have no openings. Sorry. 2-3 weeks to get your pet into the vet is not acceptable at all! read more

These folks deserve a zero. Their staff did everything they could to complicate refills of my senior pets medication. It took weeks. I was flat out lied to by no fewer than 4 of their employees on the status of my pets meds. And the powers-that-be have had nothing to say about it. If you care about the well being of your pet, don't bring them here. read more

I would give zero stars if that was an option. This place is TERRIBLE. My dog is prescribed Apoquel (an allergy pill) that she needs to take once a day to be comfortable. Mallard point charges at least 2x the amount for this pill than online pet supply stores such as Metmeds.com or Chewy.com. I asked the vet over 3 times to provide me with her paper prescription so I could order the pills online, and they've instead refilled the prescription in house each time. Then, I placed an order through Walmart Pet RX and Walmart called them for the prescription, but they denied my request. All this "vet" wants is money. They DO NOT care about your pet's health at all. read more

Mallard Point is amazing. Dr. Mark is the best vet in the area! He is so caring, compassionate, and very knowledgeable. I've taken all of my pets there since 2007! The techs and office staff are pretty amazing as well! They are always so willing to help and are really friendly. I can't say enough great things about them!! read more

We had an appt with Dr. Terra today for the first time. She is GREAT!!! Explains everything very thorough. Takes her time and listens to you and answers your questions. Being a very nice lady is a plus also. Staff is all nice except 1 named Katie is not very friendly, unfortunately. But that has absolutely nothing to do with the great care we received. Kudos Mallards. Thank you! read more

Not happy with this place at all!! Two years in a row our dog came home very sick after going to Mallard for a simple nail trim or routine shots. They provided free medicine for it once but this shouldn't be happening. This last time she got sick it was real hard on her she was constantly gagging. Today we brought our girl in for a flu shot, bath and nail trim. When she came out she was missing practically the entire top layer of skin from her nose. No one says a word to me about it, they simply handed her to me. I said "what happened to her nose? " "Most of her skin is off." I said "it was not like that when I dropped her off." The red headed girl at the front desk said I'll be right back. She said "I don't hv it in her records that she's a cage rubber." I asked what that was. She said "if a dog is on edge they may rub their nose on the cage." I said "she's NEVER done this, ever." She's well adjusted and taken care of. She handed me free medicine for her nose. I said "I'm mad, twice when bringing her in for routine stuff she's contracted the dog flu or some virus, now this??!!?" Her response was a flippant "sorry but we only have so much control when they're in the dog run." WOW. I'm speechless. Until now. I hope this is a warning for others considering bringing their pets here. Her nail trim was even shoddy...they were all choppy & jagged instead of nice clear cuts. She was not herself for a while when I got her home. The two vet doctors Dr. Mark Piechocinski and Dr. Fatima Kazmi are always nice, polite and helpful but the staff are almost always rushed and not always friendly. After three years with them this experience was finally enough to make us leave their practice and find a new one. I'm quite upset that we trusted our dog with them for just two hrs and picked her up with the top layer of her nose gone!! read more

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Took our long hair cat in for cut...told $55 on phone. changed to $70 when dropped off...got bill for $147.55 on pickup Do not trust word of people there...like most vets today they try to fatten bill on pickup...BEWARE UNFAIR PRACTICES More BS than a Texas ranch!!! read more

I recently adopted a rabbit that was spayed here. When my adoption agency didn't provide any post-surgical care, I called the vet clinic itself. I called and asked about pain management and incision care. They told me that the vet "probably gave it a shot for pain", though they couldn't tell me what the drug was. They also told me to have the sutures removed in 10 days. Imagine my surprise when I check the incision and there are no external sutures to remove! Add in the fact that the rabbit was in gi stasis when we brought her home and required fluids and syringe feeding to pull through and I am far from impressed with this clinic. Take your pets elsewhere. read more

Where should I begin, Well brought my dog here as a puppy for his 1st Dr visit during Covid. I have called at least 6 times to schedule a normal exam or minor allergies and every time they try and refer me to Plainfield Animal Hospital; Which is worse yet... looting unexperienced unprofessional and the worst service I've ever had. Charged 700$ for unnecessary test. Then they wanted to admit our dog for Observation for $800 a day I think this is more than it would cost me to go to a doctor. He was fine the next day I did not Authorize three or four of the test never even got to speak with a doctor it was like talking to a 15-year-old un experience vet-tech Every time I call even if I ask for just his shots It's the same song and dance every time they always want to refer you to Plainfield or Shorewood animal hospital so they can tax your bill. Every single time it's like a 2 to 3 month wait for an appointment which I think is BS... they can't be that busy. Then if you want to get robbed don't use either of there sister/ bro company's... They run this establishment like a bait and switch... Always something I will not even waste my time to try and make an appointment for my pet ever again here nothing but horror stories an referrals JS where are the good Ma And Pa Vets this is like corporate $ hungry highway robbery. read more

I love this place. Extremely friendly and caring staff. Dr. Mike is the best! My puppy loves all the staff. Very affordable care. The clinic is kept very clean. read more

Oh. My. Gosh! I hate this place with a passion! They hold senior pets for ransom by requiring unnecessary tests and withholding prescription medication that would improve the quality of life. Stunning that a veterinary clinic would have such callous disregard for the well-being of senior pets! For shame! I would never recommend this establishment to any pet owner that values their pet. read more

I've been coming here for 15 years! They have gone down hill for sure! Constantly changing employees. I call ask to get my dogs nails done, they said come on in. Never bothered to look up my account and see my dog was due for a Rabies shot. NEVER SENT ME NOTICE. I take her in then they wanted to charge me double for the shot because it was a Sunday. IGNORANT MONEY HUNGRY VET! Stay clear customs service is absolutely horrible! My husband band refuses to ever take any of our dogs there, but I stayed loyal to them, until now. They are ALL ABOUT THE MONEY NOT THE ANIMALS read more

While the vets are nice, the front desk people are very rude and very disorganized. I saw Dr. on Wednesday for final shots for my puppy; Dr. made a copy of shot record from other vet. Went to drop puppy off for grooming on Friday and - whoops - the records never made it into my file so they told me my puppy needed additional shots before they could groom him. Also, was told by front desk I needed to bring in a fecal sample??? Was never told this by Tristan when I made the appointment. I'm disappointed because I think the Dr.'s are very nice, but they just lost my business. read more

Brought my dog in to be boarded for a week. I got a call the same day, they were worried about my dog because she was straining to pee and had blood in her urine. They tried meds first but they didn't work and she ended up in surgery to remove stones. They called me with each step for my approval on what to do next and what procedures I was okay with. Thank God, I didn't take my dog to some other boarding facility that doesn't have vet care because she would have been miserable and it wouldn't have been dealt with in a timely manner. They just called to follow up on her, before her follow up appt. I couldn't be happier with the outcome and with their service. Looks like we have a new vet. Thank you all at Mallard Point for helping my baby when I couldn't be there for her! She is doing great with each passing day. read more

Use to go to this place and board my dogs. One day they changed the price and didn't tell me. And then they said, "Would u like 2 pay $5 for cuddle time?" My dogs always come home sick even after they got shots. read more

My little pup was born in late 2017, she broke her front leg in November,a month before we got her. We had to take her to the vet as soon as we could. We came in around Christmas and the front ladies were very polite. Sophie healed her arm around February. But then she broke it yet again in May. We took her here again thinking it would be the same, but no. They were polite at first but as soon as we took her in here they said,"she's back? Wow that was quick." I ignored it at first but as soon as we took her in the second time they told us they needed to take her arm off! I was crying and bawling. They told us if they didn't take it off she would "die". My pup was scared they gave her medicine and you could hear her in the back crying and howling. We obviously didn't let them take it off. They told us if we did it would cost 1,200 dollars! They told us we needed to come the week after for it. We didn't go, we let Sophie's arm heal on it's own and now she's fine. She loves to run and be free. What im trying to say is they lied about my dog dying if they didn't remove her arm. They tried to take our money and take her little arm!! I would rate this 0 stars if I could. read more

Mallard Point Veterinary Clinic - This is my almost 3 year old pup,Sophie. - Veterinarians Near Me - Channahon, Illinois

We loved Dr. Mark but the rest of the staff here leave a lot to be desired. After many bad experiences with being shorted on meds, being forgotten in the waiting area and passed over for over an hour, to just plain short tempered rudeness we chose to move on and find another vet. read more

Wonderful, friendly people work here, including the veternarians :-) You'll get top-notch cutomer service for you and your pet. As most veterinary care is expensive, the staff does offer low-cost alternatives when their regular patients are in a financial bind -- they truly care about the animals! read more

I have gone 4 times now; each time, I was given the wrong information. I have to ask everything because they tend not to freely offer info like most clinics and shelters in which I not only was a client, but an employee of, offered. The first pet we took there, they didn't follow up after he was sent home with medicine for his infection. This last time, we took a pet to get spayed, they didn't give us a cone to keep her from licking. When asked why not, they said they didn't think it was necessary because they didn't see her licking her wound (she had just come out of surgery 2 hours prior; she could barely stand)! It was standard procedure to send customers home with one even if they didn't use it and ask them to return it if they don't use it when the pet was brought back for a follow-up. They told me they would call me after her surgery to let me know how she was doing but never got a call. They also didn't give my boyfriend a follow-up date for her stitches. I am looking for a vet where they seem more interested in the animals and not just in getting the work day over with. Don't get me wrong, they are nice when directly dealing with customers but they don't seem to care...dunno; just very disappointed. read more

Had amazing experiences since we have moved down here. Never felt judged or rushed for certain things and loved how they treated us when we put my golden retriever down it was the best experience in a crappy situation. I can't thank them enough for being so spectacular in all their help. read more

Drove all the way it here from Plainfield to get my dogs rabies shot to find out there's no doctors available to give it to him today... waste of time. read more

We've been using this vet for years now and we're done. Even just to call and make an appointment takes forever. We end up on hold for long periods of time. The front desk is rude and never knows what they're doing. Dr. Mark was the reason we stayed but it's time to find somewhere new. Wouldn't recommend using this vet. read more

I believe the actual veterinarians for this place bounce around a few locations and as such there's not always a veterinarian on site even if the clinic is open. That said, I've had nothing but great experiences with the staff here. Dr. Mark listens to all my inane ramblings about how my cat is doing even if there's actually nothing wrong. They took especially good care of my cat when he developed serious urinary tract issues. The front desk staff can be hit or miss; sometimes they're nice and friendly and other times they're sour. The veterinarians and the vet-techs are all very happy and friendly people though and their genuine love of animals is readily apparent in how they treat the animals themselves. Sometimes I think my cat prefers the staff to me, stinking ungrateful kitty! All in all, I'm very happy with them. The real downside to this clinic is the cost. They are MUCH more expensive than other veterinary clinics. However, they do all the veterinary work for the surrounding counties' animal control facilities so I'm happy to be their patron. read more

I brought my 10 month old kitty in for shots, chip, and spay. She was well taken care of and after surgery she was sent home with an adequate supply of pain meds to keep her comfortable with recovery. 2 days after coming home, i got a phone call from Mallard Point vet clinic inquiring as to my babys recovery. The lady sounded genuinely interested and i appreciated the followup. This shows me they care. I will definately return for future vet needs. I may bring my rabbit in for a neuter...... read more

We adopted our dog from Joliet Township Animal Control so he needed to go to Mallard Point for his neuter. They called me after surgery was done to let me know he did well and was resting. They are open on Sundays so we didn't have to wait till Monday to bring our new pup home. Overall great experience read more

This clinic is definitely under staffed. I have waited over a half hour just to drop off and pick up my dog for grooming. I usually wait about a half hour when I have scheduled vet appointments as well. The website says that they offer payment plans, however when my dog needed a $1,600 procedure done I was told they do not do payment plans and that all money was needed at the time of treatment. However, the staff are great! I am sure the workers at the front desk are stressed with having so many people wait at one time. Dr. Mark is great as well. This clinic needs better staffing in order to improve. read more

I adopted my puppy about a month and a half ago, and Mallard Point was one of 3 vets listed on the adoption agency's preferred/"cooperative" vet list to take your new dog to so all expenses are covered. Even though they were the farthest from me (about 50 minutes), I elected to come here rather than drive literally right around the corner to the new vet (based on reviews and the advice from the agency). If the staff is busy at the front desk, you could be waiting for 10 minutes or so, but once you're in a room, the doctor is in within minutes. She had Dr. Piechocinski. Obviously a pet lover, and super friendly to boot! Puppy's first visit was the initial exam and follow-up skin scrape (poor thing had mange when she came to IL). A couple of days later she was back for her vaccinations and spay surgery. I noticed something not normal about 5 days after her surgery (don't want to be graphic or gross here), so I called and they wanted me to bring her in, so I did. She must have had a small infection from the surgery, and Dr. Piechocinski gave me some antibiotics for her..... at no charge! She's now a happy, healthy, and energetic puppy. If you live nearby, I'd recommend! read more

I took my dog to get neutered last week he was only 6 years got a called and he died during his surgery. I got there they said he kept waking up during surgery and they said they kept giving him more anesthesia and then his heart stopped ... after giving me my dog dead i still had to pay for the fucking anesthesia i did not argue about that because i was crying and i was emotional and all i wanted to do was take my dog home. Then they had the nerve to call me friday to tell me one of his test came out negative, like if matter anymore.....they did not bothered to help me take his dead body to my car or anything... i didnt receive a single call from them to apologize for his death.... Ever since my dog died i have been having anxiety attacks and depression!PLEASE DONT TAKE YOUR PETS THERE HORRIBLE PLACE I REPEAT HORRIBLE PLACE!!! They do not even deserve a single star only if i could give them 0 stars i would but i felt like i had to share my story to warn other pet lovers about their horrible service !!! I will be calling whoeve is in charge and making sure someone goes and checks this place because it should not be open!!! read more

I called last night on December 1 bout. 6pm told lady who answered the phone my dog of 11 years was in serious trouble and needed to be seen she was having a stroke was told very rudely that she would have to wait or take her elsewhere I said you have been my vet for ten years and close by well bottom line very unproffesonl my dog did not make it to other vet in time to save her I will never take any of my other pets to them or give them any recomendations they suck read more

We recently adopted a dog from Joliet Township Animal Control and had to utilize Mallard Point Veterinary Clinic for his neuter. We experienced nothing but problems and false promises. First, the cost of the neuter was much more than what was stated by animal control. Ok, fine. But second, the vet overall cost much more than our regular vet we go to and Mallard Point nickels and dimes you for everything, more so than other vets. Lastly, when we returned to have his sutures removed, we asked the vet to look at what appeared to be an infection in the area where they inserted his IV for the surgery. We were told he had the mark when he came in and it was nothing to worry about. I think we are intelligent enough to know if our dog developed a sore on his leg after we initially got him. It clearly was infected so we took him to our normal vet, who a surprise surprise told us it was infected. We would give zero stars to Mallard Point if we could. Not only do they charge you an arm and a leg; they are incompetent too! read more

This place is AWFUL!!!!!!!!!!! I have had nothing but problems since day one from this place. I tried to give them the benefit of the doubt when they made a few minor mistakes. But when my dogs health is on the line, that's not okay. They gave BOTH my dogs rabies shots they had already had and didn't need! And made me pay for it!! They don't keep accurate documentation on what vaccines your dogs need. Then one of my dogs had mites! He was losing his hair and bleeding he looked awful! We took him there and they told us he had allergies. So charged us for allergy medicine. Well those meds weren't working. So we took him back, they told us the same thing again. He has allergies we will give him stronger meds. I asked them if they could do a skin graph on him to see if it was mites. The doctor said that it is a long expensive procedure and that he didn't have it. Well we took my dog to a different vet... FIRST THING THE NEW VET DID WAS A SKIN GRAPH!! He indeed had mites. Mind you it was not a long expensive procedure at all... why Mallard point didn't do the skin graph is beyond me. Other times before this all happened I would try to set up appointments, and they were always booked and they PUSHED me to take my dogs in on Sunday where they do walk ins. Failed to mention they charge 50 bucks A DOG for a walk in. So they charged me 100 bucks for my dogs just to walk in.. again failed to mention the walk in fee.. funny!! They were really pushing for Sunday's, and said that's all they have open... shady. I also adopted one of my dogs from there. The poor girl was drugged up when I got her, and I mean DRUGGED UP AND OUTTA IT!! Had a uti and mangled dirty fur. They didn't mention the uti when adopting her. And they didn't bathe her before I took her home. They are very unprofessional there, very unorganized. I don't recommend this place at all. Your dog will never come back healthy going here. I promise you. Research and find a different vet. Because this place should be closed down honestly. It's horrible. I'd give negative stars but that's not an option ;) read more

This place is awful. Horrible customer service! Be prepared to stand there like an idiot while they ignore you for at least five minutes. When they do finally acknowledge you their attitude will let you know that you are inconveniencing them. The vets are proficient and amiable once you get passed the front desk. We've been there three times, we have given them the benefit of the doubt every time. We are done with this place an will be switching vets. read more

If I could give more than 5 stars I would! I have been taking my Husky here for about 4 years now. The staff are all so amazing! They are incredibly friendly and truly show they care about my pet. They definitely put the pet's needs and health first. The first time we discovered my dog had allergies to vaccinations we had already arrived home before her face started to swell up. I called the vet immediately and they had us come back and they treated her without any additional charge. They encouraged us to stay to make sure that she was going to be okay and the swelling went down. They have also been wonderful about letting me ask a million questions over the phone when my beloved Husky started to have seizures. I am so grateful for their patience! I have tried taking my dog to a closer veterinary clinic before, but I just could not trust them the same way I could trust the vets at Mallard Point. They have never been pushy with treatments or adding costs and they never make me feel as though they are rushed through our appointment. I have always felt as though my concerns were respected and several treatment options were presented so I could make an informed decision. They are definitely worth the additional drive. I just adopted a German Shepherd as well and I wouldn't take my dogs anywhere else for their health care! read more

We took my dog almost 2 years old. I brought in her stool they told me it was tape worm. I said okay tell me how to fix it. Then they said to confirm it you need to have a fecal test. They never called after 72 hours so I called. They then told me no news is good news. But looked up the chart and said well it came back negative.... I said well if it's negative why am I giving her the medicine? They said this was for other things and did not include whether it was tape worm. Again I was told it would confirm the tape worm and other info. Please make sure you have accurate information. I really liked the vet doctor. It's a shame he wasn't accurate with the information. It is a waste of money & time to not be told correct information. I would not recommend this place to anyone who wants accurate test results. read more