Food was mediocre and it was really slow in getting it The bun was hard and the burger had no flavor. The fries were cold and soggy They charge 3.99% if you use a credit card which increases the overpriced food tremendously and they expect a tip read more

this is the kind of place you come for a small town experience not so much if you have any place to be. if you come expect to be here at least an hour. Ice cream is good, burg are okay. read more

The food is ok and better than a restaurant that is similar in our town. When we arrived the staff were more concerned about dividing their tips than taking our order. Pretty expensive but Pagosa does not offer too many options for a basic lunch. read more

Great banana splits nice people and good service Great area to visit didn't eat their food so I can't really say how the food is read more

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Made a stop here as we were passing thru. It's a cute little place and the people were really nice. We weren't expecting fries like these but they were so good! Potato skins still attached and fried perfectly. It was delicious. We also had some ice cream. No complaints, stop by for a bite if you're in the area. read more

Malt Shoppe - Fries - American Near Me - Pagosa Springs, Colorado

Terrific strawberry malt! Burgers are on toasted bread instead of buns. Great, classic food. If dining inside dress warm- it is quite cold. The waffle fries were very hard (tricky for younger eaters). Something to just keep in mind they aren't like chick fil a's etc. read more

Malt Shoppe - American Near Me - Pagosa Springs, Colorado

I had a incredible chocolate shake! The workers were nice and there was almost no wait time for the shakes! It sorta your old go to ice cream shop. I would recommend! read more

Great burgers and malts for a great price. Just good old fashioned food!!! Imagine an old diner style food!

This place took us back to our youth in the 80s. The atmosphere was super cute and authentically vintage. The food was excellent and fair priced. Staff was very friendly and helpful. read more

It's def not the best burger I have had as others stated. It was ok. Not terrible, not great. It was a fast place for a fast meal.

Service was okay. We ended up being overcharged by an extra $9. They did refund the at to me when I pointed it out and apologized. I'd rate it 1 star if it wasn't for them being polite about that. I can make my own homemade fries better than these and I can make Great Value fries better than these. The burger was definitely not to our taste, the bun was soggy. We paid for two medium chocolate shakes and got two small sized, and when brought up to staff, no comment was made. The store was hot but was also packed with people, so that could be the cause. read more

Over priced, they charged me $7 dollars for the chilli on my burger. Got a refund took 45min to get me pissed off enough. Lady had an attitude saying " we have a sign saying we are not a fast food restaurant". I get it but 45 min for two burgers come on. Also my wife asked if the food was done and the gentleman behind the counter said "NO" looking at my wife as if she is dumb. They gave me my refund. The environment is a small area with decent A/C but is was crowded and being a hot day with a clustered are of people wasn't fun. I would not recommend read more

The employees were kind & quick with their service, and the menu items are reasonably priced. The inside is a classic diner style with plenty of seating! I got the caramel sundae with all the toppings, and I enjoyed it. read more

Malt Shoppe - Dessert Menu - American Near Me - Pagosa Springs, Colorado

Ok I don't know about their food because I haven't tried it. First time driving by this place the line was wrapped around the building since there's no dine in; to go only. Now what I do know is that their malts are absolutely amazing and delicious. Had me a strawberry one, medium ($5) and it was heavenly on a very hot (89 degree) summer day after a walk around the river with the sun beating down on you.. ok you get the picture! Just come, grab a nice ice cream cone or malt or shake and be happy read more

Malt Shoppe - 8/24/2020 ice cream menu - American Near Me - Pagosa Springs, Colorado

It's a TRADITION to stop at the Malt Shoppe in Pagosa before heading out! This time was no different - however, I do feel it to be important to address the reviews this place has been receiving. The Malt Shoppe is understaffed & their interior is closed. They do advertise this with papers before you even get into the line that trails the length of the building; however, people still wait 10-15minutes through the line and another 10-20 minutes to receive their order. The service is friendly & definitely stressed. An order before us had over 15 milkshakes alone while working a lunch rush. Everyone waited patiently & then I went to read some reviews. *NOTE* I did not order a meal this time - I've seen reviews complaining about the burgers; however, it's called the "Malt Shoppe" for a reason. We came for malts! I ordered a strawberry malt & I'd give it a 7/10. Not the best this time around, but definitely not bad! Hope to see this place prosper with the amount of people coming to visit. read more

Malt Shoppe - Exterior & a malt! - American Near Me - Pagosa Springs, Colorado

You can't go to a place called the Malt Shoppe without getting a malt, right? I got a chocolate malt, thick, creamy, and with the right balance of chocolate and malt. My husband got a chocolate-peanut butter shake and it was delicious, too. We found it when we saw a couple eating enormous soft-serve cones and they pointed us in the right direction. If you're looking for ice cream, check it out. read more

Go for ice cream not food. Just awful quality. Burgers are tiny and no flavor. You might could feed your kids here if you were very desperate. But dont eat here read more

Worst service for a crappy burger. Not one person looked like they knew what they were doing. We ordered 2 burgers fries and onion rings at 2:01 and got our food at 2:43 pm. Never again. read more

Malt Shoppe - a customer's receipt and a donut - American Near Me - Pagosa Springs, Colorado

We waited at least 45 minutes for literal fried food and this is what I got. Super disappointing. Service was also unfriendly. The soft serve was good, though. read more

Malt Shoppe - Onion rings - American Near Me - Pagosa Springs, Colorado

Have been coming here for 35 years. Great spot to come for some quick food and a milk shake!

Old school vibes and quick service! Didn't try the food, but the ice cream was all great. Little small on the inside, so don't go when it's too busy. read more

Customer service is great and food was awesome. Location is convenient and place is clean.

The Malt Shoppe needs to be featured on Gordon Ramsay's "24 Hours to Hell and Back" or be shut down by the Health Department. We may even have to unfriend the person who suggested it. By far one of if not the filthiest restaurants I've ever been in. There were flies throughout the restaurant. Behind the counter the floor was covered in dirt/mud (see photo). The dining room was a disaster, the trash cans were overflowing, there was litter on the floors and the tables had litter because no one could throw their trash away. The ketchup bottle on our table was empty so after checking 7 other tables I found a bottle that had a little left. The cashier didn't know what was on the patty melt and had to ask another employee. The fries were slightly under cooked. And I've had better corn dogs from the grocery store. When the bathroom is the cleanest place in a restaurant you know the place sucks (oh and even that was out of paper towels). read more

Malt Shoppe - One of the filthiest restaurants I've been in maybe ever! - American Near Me - Pagosa Springs, Colorado

The food ,was disgusting. It was barely lukewarm, sloppy,looked like vomit and I'm not sure what they called meat. It was more like tofu. I don't remember the last time my tasted or experienced something so disgusting.. Service was horrible. The girl taking our order was too busy eating her ice cream cone dripping the ice cream all over the counter all over her fingers kept slurping the ice cream then she dropped ice cream on the machine, turns it around and tells us to enter our card and then shows us where the button is to push to get a tip!! Hysterical I knew right then we were introuble. it's a mom and Pop little store so if the food wasn't so disgusting and the counter help wasn't so disrespectful and unprofessional then the cuteness and ambience would've fit right in because it does look like an old-fashioned malt shop. Need to do something about the food and the help, not to mention being so overpriced for nothing but junk. What a shame honestly. The place is conveniently located and the owners should care more about how disrespectful the employees are to put such a shadow on a cute place. read more

Great burger!! Fast and hot. Nice fresh garnishes. A gem. Delicious milkshakes too!! Great place to stop. Huge ice cream cones

Run away as fast as you can!!! We have passed this place for years and finally decided to stop and get some ice cream. It was super filthy inside and the restrooms scary. Took 30 mins to get a malt and a cone. What in the world??!! Terrible unfriendly service. The kicker was they charge you 3.5% for using a credit card. Which is 10000% ridiculous. With the high prices of desserts you more than make up for your fee. Ice cream machine looks dirty. The malt was supposed to be chocolate and was like drinking pure nestle syrup. Never ever ever again. Do not patronize this place. You will be sorely sorry. I don't even know how they pass health code inspections at this place. read more

Want to ruin your trip to Pagosa Springs, then start here. Not sure how to say this delicately but the food simply is terrible. I gave it one star because the shakes are ok. Can't really screw up a shake. Avoid the burgers, waffle fries, and fish sandwich at all cost. If the hours didn't suck, you could call this the stop of last resort, but other places in Pagosa Springs are open later. Good luck if you take a chance here! read more

If you want ice cream this place will work, but if you want a good burger don't waste your time! Four burgers with fries and a drink over $70, 45 minute wait. The blandest burger I've ever had. No one in there cares seriously. read more

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Amazing service. Amazing food! We came in with a large party and are from out of town. The ladies working were very kind and patient with us! Burgers were delicious and waffle fries were extra crispy! We will definitely be back on our next trip! read more

Nice atmosphere great service for ice cream in pagosa springs right on the Main Street.

Wonderful large burger with ample fries. You can tell the meals are cooked when ordered. Everything was fresh and hot. The wait for the order was not much longer than a sit down, eat in restaurant. For a tourist town, the price is acceptable .since it is take-out only, there really isn't any ambiance. This is really a good place to get food. read more

This was disgusting The dirt and trash laying all over, tables were dirty and sticky. The staff was cutting up and not taking care of business. One had short shorts and a crop top. Same person rubbed her hand on the shake mixer with dirty hands. Never again, would have been better getting ice cream from City Market. read more

worst service ever. rude counter staff. told everyone in line for ice cream, to come back in an hour and a half. seems this is the normal routine at this place. cannot serve more than a couple of customers with the ice cream machine over heating and breaking down. prices are exorbitantly high. $10.00 for an banana split. we were there with 9 people in our group, and at least 10 others in line as well. June 29, 2023. seems others had this same experience the previous week. ownership needs to be aware of how their employees are running this place. and get proper equipment to handle rushes and quality employees. Pagosa Springs needs a new ice cream shop.suggest a Cold Stone franchise. Dixon S. read more

If you're reading this review, and visiting Pagosa Springs for the first time, heed my warning: the burgers are absolutely nasty aka gross. They taste worse than the concession stand burgers at a high school football game. Please please please don't take that chance. You will be so deeply disappointed and your kids will disown you....unless the taste of non-seasoned cardboard is your thing. read more

Yummy ice cream! Great prices & super friendly staff. The place is comforting like a small diner.

Terrible service. Slow. No where to sit. Used COVID as a cop out. Local grocery store has better ice cream. Avoid

If your looking for a great old-fashion burger... look no further. Great old school feel here. I got the regular quarter pounder burger and devoured it. It was amazing. I ordered the cheese fries. They were good but not my favorite. I prefer liquid cheese but that's just a preference. Quiet and quaint restaurant. Great for kids! The kids menu was awesome. We've come here for years and will continue to do so read more

Malt Shoppe - Cheese fries - American Near Me - Pagosa Springs, Colorado

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Worst Malt Ever with Rude Service to Boot! We live in Pagosa Springs for about 6 months of every year and have been to the malt shop occasionally - mostly because of its convenient location and visitors always like a little ice cream. The service has always been slow and rude, but we kind of shake it off for an easy stop for ice cream. This week, we ordered 3 large chocolate malts to go, drank them as we drove off or else we would have gotten our money back. The "ice cream" was barely frozen and there was about an inch of malt glued to the bottom of the cup along with chunks throughout. None of us drank them! And of course they were served by the normal rude employees who act like they'd rather be anywhere else but there. BTW-the business is for sale so you'd think they would try a little harder to create "good will." I have never been inside the place, but my son tells me it's old and the ice cream machines look old and dirty. read more

We've been going there for 30 years the shakes and malts are still as good as ever but the food quality is blah. Today I had a grilled cheese there was barely grilled, still yellow in color, I ordered that because last visit I thought the burgers were blah. My husband ordered a burger today and he said there was no flavor. I would give it half a stir but the mats and shakes are still good. From now on it will just be a drink stop for us. read more

More for nostalgia than quality. Fries and chocolate malts were great, hamburger/cheeseburger was mediocre and luke warm. Seems like they cooked the burgers first and waited on the fries to get done. Paddies were dry, flavorless, cheese wasn't melted, tasted like the paddies we previously frozen. Basically get a shake, many fries and skip the rest. Also, pick up only and 15 minute wait. read more