Had a terrible massage here. The therapist was very nice, but she talked the entire session (not very relaxing), and I asked her to ignore my legs and focus on my neck. She did the opposite. When I complained to management and asked for a real massage (since my neck was so sore), they had the receptionist tell me no one was available (manager refused to see me). They refunded me the mandatory 15% tip and that was all. I've gotten better massages in a nail parlor. Don't waste your time or money here. read more

I didn't spend much time using the facilities in the spa as I went strictly for the massage, but I found the public areas to be clean and the amenities provided were ample. The deep tissue massage I received from therapist Susan was one of the best I've had! Days later I'm still feeling the good effects. Thank you Susan!! read more

The whole thing is set well. they set you up with a locker & changing area. Got a whirlpool, sauna & steam room & showers. The room they set you up for waiting is good & they got juices, coffee, water. Massages are worth the money & they do one heck of a good job & let you know all the details & give you demos if you're unfamiliar with certain ones as well. read more

If I could give zero stars I would. I had a horrible experience with customer service regarding my Groupon redemption. The first manager I spoke with offered empathy and promised to look into the issue and call me back with what they could do. When she didn't call back for two days, I called. First time I was hung up on, second time, the woman who I spoke with had an absence of patience or empathy for the fact that it was the forth time I had called or that she had hung up on me 5 mins prior. In fact, Kimber was rude, unhelpful and blamed me for my poor attitude. She even accused me of lying about what the woman on Sunday had said to me. She was the complete opposite of customer service. I was trying to redeem the thoughtful birthday gift my husband bought me. After being virtually yelled at by Kimber however I have no desire to go to the spa. Not only did she fail to help me or offer me options, instead she ruined the thought of the experience entirely. read more

Long overdue massage. Warren was great. Spa was nice but missed a few things like privacy when showering and changing

The massage was wonderful, she was great. The customer service was horrendous. The manager took our reservation and we were paying with points that were available when we made the reservation. We asked to "pay" now, but she said no. The following day when we arrived they were gone. The manager didn't offer any help or advice and just kept saying "oh well, you have to pay." She was so far less than helpful. They said to go in because they were charging us anyway. We did finally call for help and got the points back, but as a manager at a spa in a casino, it seems she could have been helpful and had probably seen it before and would have at minimum given advice how to rectify the situation. Very stressful, for a massage. read more

I stayed the night at the hotel for a concert and thought I'd give the spa a try. I received an 80 minute deep tissue massage with Kyle and it was exactly what I needed. He gave great detail to the areas of concern we discussed and he provided the right amount of pressure (not a typical 'spa' deep tissue where they just rub oil on you). His technique was superb! I'd highly recommend Kyle for any of your massage needs if you visit the Mandara Spa at Mohegan Sun in Connecticut. The only down side to The Mandara brand is their covid restrictions. I haven't had to wear a mask for a massage anywhere else in months and most spas are fully operational. They did not allow access to their other amenities like sauna/steam room/showers. They should at least give a discount on the prices of their services until they resume normal operations...I guess they are owned separately from Mohegan Sun because I spent my whole time in the casino and in an arena with over 15,000 fans maskless the previous day...still they get 5 stars just for Kyle :) read more

My husband booked a hot stone massage and a skin specific facial for me for Mother's Day using a Groupon. The check in process was easy; the receptionist scanned my husbands groupon and then I got a tour of the spa. Overall, there was much left to be desired, as it appeared very outdated looking. I was pleased with my facial and the esthetician who did it was sweet. My hot stone massage was nothing great and certainly not worth the price tag. The massage therapist was cold and unfriendly. After showering, I was the only one getting ready at the sinks when a staff member by the name of Donna came right next to me without saying so much as "excuse me" to use a hairdryer and then loudly slam the door closed to the bathroom. She did not greet me at all. Checkout was quite the ordeal. One woman was cashing out a woman whose bill totaled much more than mine and appeared to be a regular at the spa. I was in line behind this woman while Donna stood chatting about her vacation that she wished she was still on, all while watching me wait in line. She then left the desk and made a personal phone call that could be heard from the desk, while meanwhile, I was still waiting. When it was finally my turn, it took over 20 minutes for the woman to calculate the mandated "service fee" and taxes. She was also unaware I had a Groupon, despite it being scanned earlier. So all in all, I paid $75 in a 20% gratuity that was not deserved on top of the $190 already paid. I have received better service from local spas at a much less expensive rate. Save your money and avoid the rude, snobby employees. read more

Body Shaming Central. What girl would desire to come to this "spa" that in-your-face showcases and unashamedly sells multiple FatGirl products by Bliss. When I asked Jadira the desk manager to have the Director John Breslin, who was on site, come out of hiding from a back room to discuss, he refused and referred me to Corporate with a phone number in Florida 305-358-9002. Way to be a coward who passes the buck Johnny! The parent company "Steiner Leisure Limited" and all of their brands, especially this Elemis at Mohegan Sun in Connecticut, must be boycotted by all. No self-respecting person would visit a place where they are going to be mortified rather that having a non-jugdmental visit! Shameful! read more

Mandara Spa - A few of many FatGirl products in-your-face at Elemis Spa at Mohegan Sun, Connecticut - Day Spas Near Me - Uncasville, Connecticut

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Every year I come to the Mohegans Casino with my family and some years I indulge in a service at this spa. This year I decided to pay for a Day Pass to just use the facilities. Unfortunately, as I was relaxing with my 4 other family members we got kicked out of the lounging area because people who had "paid for services" wanted to sit, as if we hadn't paid for the facilities and/or hadn't paid enough to get the privilege of seating in this area. We are Latinos and were kicked out by a white manager who wanted to sit white people who just had arrived and wanted to sit. For more that I thought of doing a Rosa Parks' in this lounge, I decided to leave with my relatives. We left feeling discriminated and unwelcome in what it was suppose to be a relaxing place we paid to enjoy. This is the last time I patronize this spa. read more

Save your time and your money! I called to schedule an appointment and I was very adamant that I wanted "funky color" peekaboo highlights (a non-natural purple color) and the woman on the phone recommended the "perfect person" to do it because she does "wild colors" all the time. Unfortunately she had no openings for almost a week but I figured that would be just fine since it would be on the last day of our vacation. When I got there, I told her exactly what I wanted and she showed me the only purple color they have and I told her that I'm nervous it would be too dark and not show up and she said it would show up just fine because she was going to lighten my hair first. So as I'm sitting there for 10 minutes (alone wondering where everyone went) she finally comes back and says "Unfortunately we have EVERY single color EXCEPT this one! If you want I can reschedule you for Sunday or Monday..." I explained to her that I was going home (almost 3 hours away) and wouldn't be around for Sunday or Monday, but I was open to switching colors because I really liked the bright pink that she showed me. After I told her I was willing to switch colors she says "Well let me go check again to see if we have the purple...." After about 5 minutes she comes back and says "Good news! I found the color but it's in 'dem-permanent' if that's okay" I know the differences between temporary, semi-permanent, demi-permanent, and permanent colors so this was not a subject that could fool me at all. So I told her that the demi-permanent would work just fine. So she puts in the lightner, lets it process, and then when it comes time to wash it out she only washed the the hair that the foils were in, leaving the rest wet... this was different than what I was used to however I figured it was just a clever little trick of the trade so that she only had to dry that one part instead of all my hair. Well I was wrong... because it's not that she was being clever but she was just being lazy... while my hair was still soaking wet in the sink she begins putting the "demi-permanent color" on. Well... let me just say that if you put any 'permanent color' on DAMP hair for half the amount of time, it becomes 'demi-permanent' instead of permanent... this leads me to believe that she lied and had the color but didn't want to take the time to blowdry my hair and was just trying to rush me out. So as my hair is "processing", I'm still sitting there with my head in the sink for about 15 minutes. She comes over, rinses out the color and after looking at my hair she says "that's so weird, the color didn't take... I have no idea why, there's no reason it shouldn't have" It was probably because she put it on while my hair was soaking wet and she was trying to do a half-ass job. So then she begins to dry my hair (using a blowdryer and her HANDS not even using a hairbrush) and the phone rings. So she answers the phone and shes apologizing to the person on the other line saying that she got "stuck with a client" and shes going to be late and shes so so so sorry.... talk about unprofessional. Once my hair is dry she applies the color again and lets it process for about 15 minutes and then she once again washes only that part of my head (no place I have gone has ever just washed part of my head... even if just one part is colored... she just didn't want to have to blowdry it all.) After she washes it, she blowdrys it (again using her hand for most of it and then a brush just for the hair that frames my face). After all is said and done, I look at my hair and I see absolutely NO PURPLE at all! My hair just looked black. This was exactly what I was worried about and she told me that it wouldn't happen. So then as I'm going through it trying to find the highlights, she tells me "it only looks dark now because it just new, but after a couple washes, you'll see the purple REALLY pop!" So I took her word for it and paid the dreadful $130!!! Then a week later (after only 2 washes) all you see in my hair is offcolor oranges and browns. YES I use color protect shampoo and conditioner that I bought at a salon. I called to tell the manager what happened and asked that I would like this to be fixed, even if it means just coloring all my hair black. The manager said "I'll give you a call back in a little bit".... well it's been 2 days and they still haven't called me back. This is by far the most unprofessional salon I have ever been to! read more

I wrote this about 3 month ago and decided it was worth posting. I went here today for bikini wax, eyebrow shaping and brow and lash tinting. Martha was my waxer and she started by telling me that someone took the brown tint out of her room and so she wouldn't be tinting my brows. I pressed her and she went to all the trouble of asking someone to get some for her, which they did. I typically get most of the hair removed when I bikini. I travel many months out of the year and have had bikini wax done by many different spas/ aestheticians. Martha struggled and immediately bruised me. She then told me that the spa used two types of wax and neither one was a good product. She said she only did bikini and not Brazilian, that she might be able to do more if the spa used a better wax. I will have to pay for another bikini wax, I could not wear a bikini after this wax. The shape of my brows is okay but she missed a spot of my brow with the tint. When I pointed it out she said that I had sparse brows in that area. While it was true other brow people I have been to have tricks like dying the thin part a little darker to make up for it. I've had my brows tinted many times and I haven't had a virual bald spot of color before. Overall this experience sucked, I felt ripped off and I would encourage you to look elsewhere in town for spa services. read more

This spa does not know how to operate! We made an 11am facial appointment well in advance for my friend's birthday. We had 10am transportation and a 5pm dinner in place surrounding that appointment. Two days before her birthday, Elemis Spa called to say their aesthetician was "no longer available" and my friend's appointment would be cancelled unless she could come in at 8am or 6pm?! No backup aestheticians, no other workarounds. I'm sorry, but when teachers are unable to come in, the school brings in a sub. They don't tell the students that class is cancelled. I'm appalled and offended that the spa had no backup in place. My friend's only request was to relax on her birthday and Elemis Spa ruined that! Do NOT book your appointments here. They CANCEL customer's appointments at the eleventh hour. Please learn from this and take your business elsewhere!! (Check out older reviews as well. It seems they have a habit of doing this to people) read more

If I could give this a zero I would. Absolutely the worst experience I have ever had at a spa/salon. My stylist was 25 minutes late for my appointment (it was a dead early Wednesday afternoon, inexcusable) causing me to rush to get ready for an event that night. I asked for a sexy blow out and maybe a half-up style with a few curls. I ended leaving with a sprayed down football helmet and stringy strands everywhere. Went back to my hotel room and cried because I didn't even have time too shower and redo it. I felt so uncomfortable for the rest of the night. I had hoped to look classy and elegant but ended up looking like a disheveled Courtney Love after a week-long bender. read more

Laura, head of Elemis Spa, was wonderful. Very knowledgeable about hair, skin and nails. I booked a pedi and Frangipani head message. It was glorious!!!! The spa was under construction, we were at a temporary location and it was still great. Laura was incredible and helped with my hair damage. I will book with Laura again. read more

You ever experience customer service so bad that the person giving the bad service does not even know it? Yup...Thats this place. My wife had an appointment for weeks, took a half of day off of work to have a spa day with her girlfriends. Someone calls her when she is on her way to tell her she would have to reschedule but she couldnt reschedule all three of the appoinments, just hers or she would be charged a fee... Are you kidding me????? read more

Used a travel zoo coupon ($129 for $200 worth of services). Tara was great (friendly and singing) and very helpful. When I asked for day pass to access fitness center I was told to wait for someone who had a key. A young man came and led me back to the fitness center where he knocked on the door and we were let in. Seemed a little awkward. Gym needs an update to its cardio equipment (very outdated). Many of the machines had people's leftover garbage (water bottles and tissues) on them. The ladies locker room, sauna, steam, jacuzzi and relaxation room were all very clean. Aside from water, juices, and apples, there were No healthy snacks available. Magazines in the relaxation room were very slim pickings (mostly parenting and i dont have any children). Robes could use an update as well. I had a great deep tissue massage with Rebecca -amazing. Very professional and she is definitely good at what she does. I would ask for her again. Ladies locker room was stocked with Mouthwash, Razors, Shaving cream, Good shampoo and conditioner, Body lotion, Quips, Tampons, and Deodorant. They seemed to be a little understaffed in the salon. Aimee was very sweet and the massage chairs were comfortable, not the cheap pounding ones. Overall a very nice experience. I'm sure Foxwoods and Mohegan Sun are both in need of many updates as they are getting up there in years. read more

Bad experience. I was on hold for 40 min to make an appointment. The lady on the phone was very impolite. The spa is old and dated. The robes were old and one HUGE EXTRA large size fits all. The locker and locker room looked old. The waiting room was not supplied enough. Usually in spa's there are some healthy snack, here they only had Mohegan suns water bottles and some non functioning coffee maker. The treatment and the massage was mediocre. NOT WORTH THE PRICE AT ALL! Not even half or a fraction of the price was worth it. Will not go again. Will not recommend. Unless the Spa gets their act together and get better staff and better customer service. Two thumbs down. read more

I will give 4 stars because my MT Kesha was sent from heaven to me for those wonderful 80 minutes. I enjoyed the sauna and steam room and they do a nice job of keeping the facilities clean despite how busy it was this holiday weekend. They're doing a complete renovation, which I would agree the space desperately needs, in November and I'll be happy to see what they do with that. With that being said, I just checked out and the young lady who helped me (Kylie) was delightful, kind and helpful. Whoever the other woman up front was, an older blonde, was offensively rude, and extremely grumpy. I probably couldn't have paid her an additional $300 to smile. I asked a question and while walking away she cut Kylie off and snapped at me. Then someone else came in to inquire about an appointment, i.e.: trying to give them money -- and she was just soooo unfriendly, unwelcoming and not warm at all. Do not let people like this at the front of your spa! Elemis what are you thinking! What a horrible way to be greeted and then a bad taste in the mouth to leave with. PS several women were talking about her in the back room as well, and I had the "pleasure" of experiencing it first hand myself. Come here, get a massage and ask for Kesha. read more

The front desk is atrocious here. Unacceptable for a spa of such a great casino resort to offer such poor hospitality service. The receptionists are cold, unkind, and do not welcome you with a smile. It's the only part of my experience at Mohegan that I had issues with. If you're willing to drive or take a Lyft head to a better salon near by. read more

Elemis Spas has few other locations - UK, Florida, Las Vegas. My friend and I spent over 6 hours in the spa, starting around 10:30 a.m. and leaving close to 6:00. We had the Trail of Life Ritual - head to toe pampering, including a salad lunch out on the foyer. There was only a couple of minor things - the waiting room was a little overcrowded, and it could just be it's the weekend before mother's day, and also by 6:00, the trash in changing area and the relaxation/waiting room were overflowed, and that was just not too relaxing (after all this is not a fast food joint, and just expected some level of maintenance with the trash). The products used and the staff are great, but I still love Bella Sante. read more

Went check the place out, however I did not get any service done. A 45 min. Swedish massage is $140 and 20% gratuity is automatically added. Although hubby didn't mind the price, just want to get me the treat, I would rather spend it in Sephora get some new perfumes. read more

Sorry this is long. Very disappointed. I showed up for my 1pm appointment at the smaller spa only to be told that my massage therapist was "missing" and didn't tell anyone where she was going. (First of all, don't say that to a client bc it makes you look incompetent if you don't know where your coworker went) I showed up 15 min prior to my appointment and now I had been waiting 30 min only to be told they would have to reschedule me for a later time. I agreed against my better judgment because my friend was getting her massage at that same time. My therapist Karen finally showed up and I gave her the benefit of the doubt. The massage was just OK. And Karen chatted the whole time. I just wanted peace and quiet for my one hour of kid-free time. After it was over, I went to pay and I asked where I can leave a tip. The front desk attendant gave me a small envelope which I put the cash into and went on my way. At the same time my friend came out to pay. She looked at her receipt and asked what the $28 service fee was and the girl said that is your tip (they don't even give the option of deciding how much you want to tip). When I asked about leaving a tip the girl never told me it was included so I ended up giving a tip twice (not to mention I didn't want to give her a $28 tip for the so-so massage). I requested my cash tip back since the girl never told me it was included at which point she said "I thought you knew." She should have told me that when I asked where to leave a tip. She asked whether I wanted the cash tip back because she would "have to call the manager to come and open the lock box" as if I would say, "oh then that's ok never mind." I said absolutely yes call her and I want my cash tip back. Twenty min later Kimber the manager appears and says to the girl "is this her?" about me and never ever once acknowledged me or said "sorry for the confusion" or "thanks for your patience." Ultimately, I just took my money back and left but I can tell you I will never ever return to this spa. The customer service and the nasty attitude from the manager KIMBER was worse than my lame massage from Karen who had gone missing. read more

I love Mohegan Sun, but this place is a joke. The people are so incredibly rude and the services are nowhere near worth the price. Save your time and money and enjoy one of the many other top notch services that Mohegan has to offer. read more

My daughters purchased me a gift card for elemis online for Mother's Day. The spa can not and will not let me use this for anything but products. Been on the phone with them for 30 minutes with zero resolution. NEVER purchase gift cards online. read more

Great massage! Need to work on their phone skills when taking reservations, though.

Julie gave me a wonderful massage yesterday and was very informative about the facilities. I had 2 friends with me and we all enjoyed the experience 2 hot tubs and a huge in door pool with adjoining bar We could not get mani pedi last minute on a Saturday They were booked solid. Book early Everyone was helpful and nice read more

Poor guest service, not willing to make my groupon reservation. Very unprofessional on the phone. This reflects on the casino.

I Found The salon so over priced they don't tell you pricing so you see a blow dry starts at 30 but doubles if you have shoulder length hair which Noone informs you that it's 60 then they add gratuity which was fine but 60 is Ridiculous would never go to the spa again find it a rip off not worth it at all stay away read more

Honestly this place is awful (other than the masseuse's). We called on Friday to book an appointment for Saturday morning at 8am and we're told they would be $99 for the early bird special (GREAT!). We show up to check-in and confirm its $99 the woman at the front desk said yes. She comes back 2 minutes later and says we were misinformed, but you just told yes? She said she will check with the manager and let us know after the massages are done of course. We were told afterwards we would not get the early bird special, and this when the woman at the front desk began to get extremely rude. They were emphatic but not helpful, we had to go through 3 rounds of people to finally get the $99 price. I'm sorry but if the customer is told you one thing, you do it without the constant pushback. The place is nice, but their customer service needs a lot of help, we will not be returning. read more

Me and my 6 month pregnant wife went in for separate massages. My wifes experience was ok. However I got a massage from a massage therapist who was coughing and sneezing throughout the entire massage and saying sorry throughout. It was a deep tissue massage but one of the worst i have ever received in my life and I've had quite a few in my lifetime. The lady should not have been allowed to work on clients that day. She was clearly sick. So in the end I complained at checkout and management ended up giving me a small discount and basically blamed me for staying there and not saying anything. I wouldn't have paid $1 for that massage I received. Shame on management for saying that to me. They put me and my pregnant wife at risk of getting sick and they really genuinely didn't care about our experience. In the end if they treat there customer's like this they will never make it in this business. read more

I have to say the stars are for Toni, my masseuse, who was awesome. Friendly, professional, and obviously with some great hands. I got the detox massage and felt like a million bucks after! I will say on the downside, the locker room area is small. There were 13 of us in our bachelorette party and that felt like enough, not to mention the other women trying to maneuver around us. The bar/lunch area located in the pool area is also a little odd. Here we are totally nude under these see-through white robes (which have no pockets - inconvenient when ur carrying around a credit card and license because you can't start a tab without it) and there's 10 little kids and their grandmas doing exercises in the pool. The food was good, just took almost 40 minutes to get our cold sandwiches and salads. We literally had to walk and eat just to make it to our appointments on time. We were told they deduct time off your services if you're late. The bar tender was little rude to our bride when she asked about it, but made up for it when we wanted our picture taken. Needless to say we didn't spend any time in the waiting room/relaxation area. I did notice they offered a plethora of drink options which is always nice. Not just the usual lemon water or tea. However, I did grab an OJ later on that was a brownish hue so I tossed it after seeing the expiration date was in early December. Sauna, hot tub and steam room weren't very spacious but a nice décor. Couldn't help but notice they cheaped out on their shower room products. I couldn't even get the body wash to lather. Q-tips bend as soon as you put them near your ear. But they do have razors! So back to my detox massage. Awesome. She dry brushed my body first. Then rubbed this mud all over. Then wrapped me up like a baked potato in tin foil. While I soaked she gave me an amazing scalp massage using an oil that was good for my hair and scalp. Then I rinsed off in the shower located right in the room. Then she gave me a fantastic full body rub down. She was a total pro and super friendly. Talked me through any question I had about what she was doing; even had some normal conversation which I NEVER do. I like to completely shut down while being touched. All in all our experience was good. We were all taken promptly into our appointments and all left happy and feeling better. I would definitely go back. read more

Elemis is a very nice spa. Great locker rooms which has steam, sauna, and hot tub. I'd had some very good massages here. Staff is always professional and they also have a solid product line! read more

I'm a person that leads a very high stress life and I've been for dozens of massages over the years. Today I received a fire and ice massage from Zachary. I can not rave about him enough! Not only does he have great customer service but the massage was in a class of its own! I try to make it up to Mohegan Sun on occasion for some me time and I can guarantee you that when I come back I'll be requesting the fire and ice massage with Zachary! This was by far the best massage of my life! Thank you all for a wonderful and relaxing experience! read more

I had a service set up to enjoy my birthday. I can honestly say it was one of the worst i have ever had. Customer service was friendly, but in the end, I am the one out of 120.00 after paying for a service that I do not feel was worth anything near 120.00. I will not be going back and at this point i would urge anyone to reconsider going for a spa treatment. read more

Do not go here, especially if you receive a groupon as a gift. They will charge you, the gift recipient, a ridiculous amount of money and not tell you about their hidden fees/service charges/gratuity. When you make an appointment, they tell you that they need your credit card number for "holding the appointment" but will not tell you that they are taking it upon themselves to make unauthorized charges on your credit card. So because I received two groupons as a gift, I was charged over 71 dollars for EACH groupon and was never told. They never received my permission to use my credit card, and they used it anyway. Now I owe them 143.00 for what can only be described as a horrible facial and massage. The manager was the worst manager I have ever spoken to and does not know a thing about customer satisfaction. They are sneaky and disgusting. Do not waste your time and money. read more

Thank you to Crystal for a relaxing yet thorough Men's Sport Pedicure last weekend. She is a real professional. I expect to rate Elemis at five stars when they move back into their remodeled spa location. read more

I decided to to my friend Tara to a girls day out, we did some shopping at mohegan sun and saw they had a spa. We opted for pedicures and a massage, the place is beautiful, the pedicures were nice and the massage was good, it's a bit pricey though. read more

When I am in CT I enjoy going to the Casino as a trip to reconnect with friends. My girlfriend and I decided to gamble and hit the spa for a massage. Her boyfriend booked the appointments while we were on our way to the casino. After gambling for a bit we made it to our app. 30 mins early to get prepared for it. While sitting in the waiting area my friend had her cell phone out to shoot a text to one of her friends. The manager who had been slamming cabinets noticed her cell phone out and immediately raised her voice. No CELL phones in here!! Although it was just my friend and I sitting in the waiting area I said "wow put your cell away! She might throw us out & I need my massage!" I thought it would lighten this angry lady up. Our therapists came to get us. I requested a deep tissue massage and my therapist was a really thin much older grey haired lady therefore I asked her if she knew I wanted a deep tissue. She said she knew. I suspected this might not be what I was looking for and it was not. I would've been ok with it being a very light massage not deep tissue BUT she had a horrible cough the entire time like she smoked 50 cigarettes a day or had a disgusting cold. Needless to say I wanted it over asap. Once I left the coughing room, I immediately ran into the shower. Not feeling relaxed one bit, feeling stressed that it was a cold and it would affect me. I went to my locker to change & get out of there asap. While I was changing the manager walked in and said YOU KNOOOOW the spa is closed NOW!? I looked at my phone and It had been only 8 mins since the massage ended!! This lady was out of control. As I walked to the front desk I asked where the salt body scrubs are . The manager walked me over and handed it to me. I put it on the counter to pay for it and she abruptly said , "The register is closed you cant buy that!" I replied why in the world would you assist me in finding the scrub if you had no intentions on selling it???? Whats wrong with everyone here? This is bizarre!! This was definitely the oddest "Faux Relaxing" experience I've ever had. The reason I gave it two stars is because I'm certain to be back here at some point & this rating is wishful thinking it will be better next time. I would love to say NEVER ever again but that most likely will not be the case. I'll keep you posted on the next visit maybe they will redeem themselves. Who knows SMH read more

The WORSTTTTTTTTT experience. I booked a couples massage two months in advance for my boyfriends birthday. We have two kids and NEVER go anywhere but I booked a night at the casino to enjoy a couples message the following day for his birthday considering we live over an hour away. Our appointment was at 12:00 as we were getting ready to check out and go to our "couples massage" we get a phone call from the spa an hour before to tell us something came up and they have to cancel our appointment. If we like someone can go at 12:00 and the other person can go at 4:00, not the point of a couples massage. She then says or the following day at 9:00am. Which didn't work either since we already spent the night to go to the spa the next day and we have work and kids to get home too. She proceeded to say "I'm sorry mam there is nothing else I can do, so would you just like me to cancel your appointment." How disappointing that I have to give this place 24 hours in advance if I cancelled my appointment or I'll be charged but they can simply call me an hour before to tell me they have to cancel my appointment. Not only did they cancel my appointment last minute but she was so rude and didn't do one thing to make the situation better but to offer us two appointments that didn't make sense. This is my absolute LAST time I ever spend money in this establishment after they treat their paying customers so poorly!!!!!!!! As I was checking out of the hotel and explained the situation to the front desk all they could say is how they aren't affiliated with the spa and can't help. Thank you for ruining a once a year night out for a Harding working dads birthday!!! read more