Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

When I woke up this morning to a really cold house, I needed someone the same day to fix my heat,…read moreespecially since we are going to have several days of frigid temps. Travis at Flaming Ice Heating and Cooling responded right away to my request for quotes, before anyone else did. And was the only one to offer a same day appointment! He sent a message to tell me he was on his way and he showed up when he said he would. He was very professional and was able to diagnose and fix the problem. He also explained what the issues were. The price was good for same day service. I highly recommend this company and Travis.

Individual literally suggested me to purchase a new Furnace without even physically being there to…read moresee or touch the unit. All I can say is.

Excellent service, reasonable charges & pleasant staff! I would recommend them to all my family &…read morefriends.

Paul will sell things and not follow through with the order. He will try and block you after…read morepayments have been received. Rather than discuss and try to resolve, he would instead block you. Very unprofessional

M&R fixed our ancient HVAC unit last fall. We replaced our system with a new one last week, and…read morethey worked for us from start to finish, from sourcing a new unit that fit our house's needs and our budget to delivery and installation. We couldn't be more grateful for the wonderful service and our new unit's performance! They worked throughout a chilly day to get us up and running before a winter storm. Our new HVAC system is AWESOME. Our old unit was too small to heat the entire house, and we had to use space heaters to warm our bathrooms up enough to take showers! That's no longer necessary. We're snuggly warm right now and awaiting a snowstorm in comfort. These guys will treat you right. Miguel kept us updated throughout the search-and-order process through install. He sent us an invoice that outlined and explained every step, with an estimate that was right on target. No ugly surprises or ripoffs here! I can't say enough good things about this business. I highly recommend them. Thanks, gentlemen!!!

Miguel is wonderful to work with! We had him replace a unit last year and another one was acting up…read more(not his work) and he came and fixed it quickly and was honest and helpful.

Very knowledgeable crew. Took their time explaining their findings and the options to get back up…read moreand running. Highly recommend

An amazing team that does an amazing job. They make each customer feel like they are #1. Our…read morefavorite HVAC team for business and personal!

If you want top notch service, efficient, and professional, than this is the company to call. I…read morereached out to this company when my heat was not working and got a response immediately. He checked every detail of my HVAC System and found the problem. His prices were fair and affordable. I will NEVER again call those big national companies that just want to put a band aide on the problem so that they can come back. This is the company that my family will continue to call and trust with all of our HVAC systems from now on. We are extremely pleased with the service performed by this company.

From the owner: Looking for HVAC residential service? Call today!read more

Arrived on time. Repaired unit in 20 minutes. Reasonable rate. Will use them again if needed. I am…read morequite picky about pretty much everything and I was very pleased. lol

Had an issue with the AC at my rental home and my normal AC company couldn't make it and my tenant…read morewas in 90 degree weather. I called Air Quality they sent someone out the next day and checked the system. Came in at the quote they said and they were easy to work with.

Inexpensive maintenance but $878 for an $81 condensation pump and cleaning the drain pump was way…read moretoo high. I hired another smaller company and paid half!

More like unreliable Heating and Air. This company is a joke. My apartment complex contracted…read moreReliable AC and my new unit installed in April has failed 3 times so far. Condensation keeps building and will trigger what is known as a float switch and shut off the entire unit. 4 different technicians came by to try and fix it. The last one came Thursday 7/9/2026 and it failed this Saturday! One technician just said I don't have the tools to fix this and left. Whatever you do don't hire these people for any service. They are incompetent and unprofessional.