Mike could not be a nicer and friendlier person. He diagnosed the problem and fixed our dishwasher…read morein no time.. Ms Macgyver and I greatly appreciate it! Thank you, Mike!!!

Had a service call scheduled for yesterday. Window was 12-5. They never showed. Never called us…read more I repeatedly called them there was no answer and mailbox was full.

These guys advertise as a Sub-Zero authorized repair service. Beware-they are not. They visited my…read morehome 6 times making repairs. They didn't know what they were doing, within 6 mos I had to call a REAL Sub Zero authorized repair service to clean up the mess. They charged me $3000, they really conned me. Toward the end of their visits, they told me to add a $300 part, I told them I wouldn't pay for it if it made no difference, which it did not. I didn't pay and they accused me of ripping Them off. Phony advertising-stay away.

Before Sterling Service Group came out, I had another appliance service company (with a 4.5-star…read moreaverage on Yelp) try to diagnose my SubZero refrigerator. From the moment that technician arrived, I could tell he wasn't confident. He was on the phone the entire time getting instructions step-by-step -- even from SubZero directly -- and in the end, all he did was clean the coils for $240. That did not fix our problem so I called Sterling Service Group, and what a difference. Adrian came out and immediately impressed me with his professionalism and knowledge. He spent time carefully diagnosing the issue and determined the seal system needed to be rebuilt or replaced. He charged $157 for the diagnostic, which was fair considering the time he took to get it right. He had to turn the refrigerator off while trying to find the problem. A few hours after he left the refrigerator was still not cooling, I called the company, and Adrian was back within 90 minutes. He added refrigerant, and within an hour the refrigerator was cooling again. The next day, he followed up by phone to make sure everything was working and sent me an estimate for the repair. The price was higher than I'd hoped, and when I replied that it was high, they adjusted it slightly. Adrian returned as scheduled and completed the seal system rebuild this past Friday. He called again this morning to make sure everything was still working -- and it is. Sterling Service Group and Adrian went above and beyond -- knowledgeable, responsive, and customer-focused. After my experience with the other company, I really appreciate finding a service team that knows what they're doing and stands behind their work. Highly recommend.

Had trouble finding an appliance repair company that would take a look at my dryer, which…read moreapparently is a high-end waste of space. Magic agreed to send technicians out. The two guys who showed up were friendly and polite. They didn't waste my time or try to sell me on an expensive repair job. They just told me it would be cheaper to replace the dryer than fix it and oh, by the way, to stay away from that brand that the home's previous occupant loved so much. Would trust this company for future repair jobs.

Mike from this company entered our home displaying rudeness and aggression, adamantly refusing to…read moreengage with me and insisting on speaking only to my husband when I sought clarification about the prescribed repair. Without even inspecting our dryer, he asserted that I required over $300.00 worth of repairs. When I questioned his basis for this diagnosis, he simply cited his 25 years of experience. Furthermore, the service call fee initially quoted over the phone differed from the amount Mike demanded upon completing the repair. Were it not for our urgent need for repairs, we would have promptly requested their departure.I reached out to the company afterward, and they indicated they had never received such feedback previously. Clearly, as evident from other reviews, this is not an isolated incident.

We had J and M Appliance and Repair come to our house a number of times. Jacob, who I assume is the…read moreowner, could not have been nicer and his customer service is stellar and his prices are very reasonable. He has put in a new garbage disposal for us, repaired our dryer and recently repaired our washer. He's never in a rush, he takes his time and does a thorough job. If we should ever need appliance repair in the future we certainly will call Jacob. So glad we found this gentleman. We highly recommend him.

Jacob diagnosed the problem over the phone and saved me from paying for a service call and,…read moreprobably an expensive repair on a 10 year old appliance. He will me my next call if the next time I need help.

This is the second time I've required repair services. This time for my dryer. Ed got it working in…read moreno time. No long wait for a service call. Reasonably priced as well.

Excellent response and communication. They came and fixed my GE dryer very quickly at a fair…read moreprice. Very easy to work with and recommend.

Great guy. I spent a few minutes on the phone with him explaining my inquire to repair a 13yr set…read moreof washer and dryer. He explained his fee for diagnosis and then hourly, also what might be wrong with them and then the cost of parts. He suggested to get a new set, and then even helped me look for some online that would fit the tiny laundry room that I have. He didn't service any of my appliances but he did go above and beyond on a phone call inquiry. I know most others would have made an appointment and then charged me only to suggest a new set. I'll most definitely call him if I need anything in the future.

Waited much of the afternoon for Gary to show up for the repair. When I called he provided no…read moreexplanation, apology for not showing up, etc. He needed almost an hour to get to my house at that point. I cancelled. Two days wasted. Don't waste your time.

I was having an issue with my washing machine and Kai, the service technician, was here the next…read moreday ! I have been dealing with Skye for about 2 years and I couldn't be more pleased. In this case, Kai honestly told me that the needed repair would not be worth the cost ( my machine is very old ) and he took the time to sit with me and choose a machine he recommended from the Loews website. I highly recommend this company. Dale R

I'm sorry to have to do this, not sure why my relationship with this company has changed but I'm a…read morebusiness woman and I just can't tolerate greed. In the past I have used you and have never paid an estimate fee for your coming out, but this time I was charged $65. The worse part about this is that I should have been done with this business back in July, when the owner ordered and put a white cover on my stainless steel refrigerator without consulting me first. When the tenant sent the photo of the finished repair, I was hoping that the white part that I was seeing in the photo was a protective plastic cover..... but nooooo I find out this was the actual part!!! Who does this???? Yes I understand that no other part could be found, but this could have been communicated with me for my approval before you even purchased it. Your doing this clearly shows that making your money was your only concern. Unfortunately the tenant paid him. I won't be using you again. Be aware of a company that only exhibits its Happy Customers reviews. A photo is worth a million words.

Charlie, the service tech, repaired our 10 yr. old Bosch dishwasher nearly 3 years ago (replaced…read morefailed intake water valve); I was very happy with his service, and as another reviewer said, he gave me some great tips. However, when the valve recently apparently failed again, I called Charlie to set up a service appointment (3 times over a week and a half) and never got a call back. I wonder if he's still doing repairs or has retired. In the end, I called Bosch Customer Service and got a referral for a Service Tech, who did a great job.

Ken was incredibly kind and helpful. He was responsive and reliable. He went to Lowe's for me to…read morecheck on a product warranty. Overall, I was very happy with the service and would recommend!