I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

Tony's fixed my dryer twice now due to two different issues with the thing about a year and a half…read moreapart. One of the internal rollers went bad causing the unit to screech and squeak as the drum turned. It was loud and unbearable. Tony was able to swing by within a few days of making the call and had it running nice and quiet again within an hour. Professional, knowledgeable, local, good value. Will use him again for whatever breaks next.

Tony is amazing, came in diagnosed the issue with my washer in 30 seconds, changed parts and…read morebrought my machine back to life in under 45 minutes!

We had J and M Appliance and Repair come to our house a number of times. Jacob, who I assume is the…read moreowner, could not have been nicer and his customer service is stellar and his prices are very reasonable. He has put in a new garbage disposal for us, repaired our dryer and recently repaired our washer. He's never in a rush, he takes his time and does a thorough job. If we should ever need appliance repair in the future we certainly will call Jacob. So glad we found this gentleman. We highly recommend him.

Jacob diagnosed the problem over the phone and saved me from paying for a service call and,…read moreprobably an expensive repair on a 10 year old appliance. He will me my next call if the next time I need help.

This is the second time I have used Pac's for appliance Repair. He came on the same day I called…read moreboth times. He is reasonable in what he charges and knowledgeable I will use him again if I need appliance repair.

Very reasonable and easy to work with. Fair price as he fixed it for me without charging extra.read more

Scott responded to my Yelp inquiry, as well as quite a few fridge repair companies. He was the…read moreonly one that recommended a phone consult for the issue with my Subzero fridge. I called because in my opinion he was interested in details that would help him diagnose and fix the issue. He offered approximate times for that day and I scheduled. Scott was on time and he called before heading over. Scott was very professional and easy to talk to. He checked my fridge and explained how he would go about fixing the issue. He was very tidy and he made sure I had no questions or concerns. My fridge is working fine and I am very happy. I don't know how it could have been a better experience. I highly recommend Scott and his company for your fridge repairs.

Scott came out within a few hours of call, diagnosed the problem and fixed fridge. Very happy with…read moreexpertise and professionalism.

We will always be using Switch service from now on! After a bad experience with a GE technician,…read moreTechnician Bek saved our washer/dryer combo machine. He diagnosed the problem right away, clearly explained everything, and the pricing was fair and transparent with no surprises. The turnaround was very fast -- as soon as the part arrived, he came back quickly and had everything up and running the same day. You can tell he really knows what he's doing and cares about his work. SO happy we found him and Switch Service. Highly recommend!

The company itself was very communicative via call and text about my appointment and what issue I…read morewas having with my washing machine. They gave me a two hour time window, and Bek, the assigned technician, was also great at communicating when he would be heading my way and when he was close, so I was not just anxiously waiting around during the window. When he arrived, Bek was able to diagnose and fix my washer very quickly and efficiently. Thankfully it was a relatively easy fix, and he was prepared with the replacement part needed in his truck already! He was very friendly and he made sure everything was in working order before he left. Great service!

Warren has no clue how to run a business. He has chased away all of the good techs that used to…read morework for him. I don't know if Rafael still works for him but he was the best! He was the only good thing about Advanced Appliance. I bought a new dishwasher from Demetri and it didn't have a drying element which is nuts. If it did have one, then it was broken. Demetri swapped it out for a Samsung. (then apparently quit a week after selling it to me) There is another tech there who is the absolute worst. His name is Albert and he is a big clumsy oaf with bad manners. He broke my screen door in a hissy fit because he was talking out his butt about things that didn't concern him and I told him to be quiet. He slammed out of my house saying to take care of the dishwasher install myself then. The idiot seemed to have forgotten that Rafael was also there and HE was the one doing the install. During the install of the dishwasher, just prior to him slamming out of the house,, they accidently broke a water pipe which caused a lot of damage to items in my basement. (Warren's insurance paid out for those items. I made sure of it.) Idiot boy moved a pole I had sitting on top of a wardrobe, that was holding a tarp in place, causing water to get all over the wardrobe. I asked him why he moved it and he got mad and threw it back on top, causing even MORE damage! This guy is a walking clusterfrak. When we got back to the kitchen after we got the water turned off, that's when he started running his mouth about some nonsense to do with cleaning up the water. I was already upset and that's when I told him to be quiet and he stormed out. Rafael finished the job by himself and like I said, is the best thing about this horrid company. He's knowledgeable, polite, and I wish I could keep using him but Advanced stopped being a part of the Pivotal Home Solutions program so they won't do service through them anymore. That was the second dud dishwasher i got from them. The first one as mentioned above, didn't have any sort of heating element to dry the dishes. If it did. then it wasn't working. I was able to swap it out for another one a Samsung this time and a month into using it it started making weird noises and won't clean the dishes. I'm currently trying to get the thing fixed. Don't buy from them unless you want a lemon. I heard they went out of business. Google isn't helpful in confirming, but I wouldn't be surprised. Oh and this was a joke - When I asked about a bundle discount buying the dishwasher plus a new clothes washer and dryer, he wanted to give me a mere $25 off. I'm spending about $5500 with you and that's the best you can do? I declined to buy the washer and dryer and just went with the dishwasher. He's not getting any more of my business. (The old owners were great, Warren is not)

So often individuals take the time to complain about service, attitude, etc…read more They need to realize the importance of taking the time to compliment. Taking the positive to the top! Advanced Maytag Home Appliance Center in Schaumburg, IL Always excellent service efficient, timely, and customer friendly. I've been a customer for years. Thank you again. Keep up the great work! Gary and Gyl Egerton Tenants of Justin Harris.

Of all the companies I reached out to, they were the only ones that could commit to somebody the…read moresame day and so I went with them. Ross was prompt and friendly and the pricing was very fair. Definitely recommend them to anyone else looking for HVAC Service.

AQC Services in Schaumburg was outstanding from start to finish. They responded quickly,…read morecommunicated clearly, and provided straightforward pricing with no games. They arrived on time and were able to repair my A/C the same week. What really stood out was their integrity and professionalism: transparent process, fair pricing, and solid work. They saved me thousands of dollars in the process. Not only are they one of the best HVAC companies I've dealt with, they're genuinely one of the best businesses I've dealt with in my life. Highly recommend.