Wonderful service…read more Better food that you can get on the plane in business Good choice of dessert (kids can order chocolate milk) A bit crowded this last trip (two minute wait to get to our table but it was moreso the fact that there were so many people) They have a kids menu (chicken nuggets etc) but my kiddo didn't need it

What a superb experience start to finish. Only select group allowed: cash pay business/first class…read moretickets, not mileage purchase. Very exclusive. Like a first class restaurant... really amazing service and experience. Great service. Hostess a bit pissy on whether or not you can come in but she quickly learned. She too seems to think she's too important lol.

Decent lounge. Comfortable and not too busy for a Friday night. Clean and nicely decorated too…read more Zatar chicken was excellent. Also served smoked salmon.

It's a nice lounge--clean and spacious. There are plenty of individual seats facing the runways,…read moremaking it great for solo travelers. Free Wi-Fi information is available at the counter when you check in. The kale salad and smoked salmon are delicious! The staff were also friendly. Highly recommend!

We stayed for little less than a couple of hours before our international flight. The check-in was…read morequick and it was busy but not crowded. People were constantly checking in and checking out. The inside was clean and staff worked constantly to pick up dishes and clean up. The staff were courteous. The wi-fi was a bit patchy where we were sitting near the kids play area. The seats were comfortable and we were ok after sitting for sometime. The food was good and we wish there were more choices for vegans/vegetarians or even more food choices, period, for all. The limited choices we had were good. We didn't see any dairy free choices in coffee.

Honestly, this was one of the worst airport lounge experience we've had. Checking in on a Monday…read moreevening in July, there was a wait. There's a helpful QR code you scan to join the waitlist. After only 15 minutes, we were in as a party of two. However, once inside, the space is very small, crowded, and dirty. With everyone's luggage, it's hard to walk through. The food and drink selection aren't great. There's a little hot food area, soup, and fountain soda. Nothing we ate or drank was good. The Mac and cheese was dry and lacked flavor. The chicken stir fry was also dry. Although the front desk staff weren't super friendly, the cleaning staff are great!

Unless you travel a lot internationally and to certain airports and you have done your research…read morebeforehand than maybe it is worth it. We once flew from Paris to Vancouver and the lounge was on the other side of the airport and we were not able to use it. If you are flying from Toronto to Vancouver which is domestic Canada flight than again, you are out of luck. Majority of the time, I am not able to use my passes. This is definitely not worth the hype or even the price of getting the Priority Pass. The pass is useless and plus it took up space in my wallet which I am not very happy about.

This place is awful. There is an odd smell. The food is terribly unappetizing. Carpet is absolutely…read morefilthy. Staff seem to hate their jobs.

Even the lounges at this airport are terrible. The domestic/US one holds about half a dozen people…read moreand there's always a hellish wait. Food is just okay.

The Plaza Premium Lounge was my gateway into the finer things in life. I was fortunate to fly…read morebusiness class for business purposes and arrived a little earlier with the excitement of using the lounge. I was also half dead with a cold and trying my best to hide it so they'd let me through the gates. First thing I noticed was that sleek, shiny, lounge-y atmosphere. Damn, this place looks like a hotel and was beautiful. Small, but with shiny wooden decor and large windows that looked out onto the runway. Off to one corner was a discreet area for a shower. This must be where the frequent flying elite brush up. I sat at one of the comfortable seats and just stared outside until I had to go. Blissful. One of the main benefits of the lounge is of course, free food and refreshments. I'm guessing they rotate through different international fare. That day, I was only up for something soupy because I was sick. Luckily for me, they had laksa noodles. Even more luckily for me, I found it very tasty. Sipping away at my laksa and unlimited earl grey tea certainly helped put me to sleep for 8 hours straight on the plane ride afterwards. Yes, there were more people than I thought there would be. Yes, there were a surprising amount of families and kids. But this isn't some 18+, extra exclusive lounge. If I have my family with me and earned/paid my way into the lounge, what am I gonna do? Leave my kids outside? I happened across a previous review that starts with: "It blows my mind when I see 4 and 5 star ratings for this lounge. Have you never been to another lounge before?" No, Jordan. I haven't. Because I'm a broke af young adult that just finished paying off college debts, goddammit. Chill. Let me enjoy your privilege for once. (17/100) - 2018

I used a free lounge pass from carrying a Chase Aeroplan credit card. I would not recommend paying…read morefor it. I entered around 5:20pm on a Wednesday. It was at about 85% at capacity. It's a huge space with multiple areas including a children's area. There are also showers. For dinner they offered 2 kinds of soups, a salad bar, a meatless pasta, a mushroom with tofu (so salty!), rice pilaf, Asian bbq chicken, chips and salsa, 4 kinds of cookies and 2 kinds of cakes. There's also coffee machines, canned pops, canned sparkling water, juices, spirits and wines. Food was below average. I would rather not come back. I stayed an hour and no one had removed my plates. Free wifi.

This lounge is overall fine. Would stop by if I had a transborder flight to USA and it wasn't too…read moreout of the way and I had enough time. As a lounge primarily affiliated with an airline instead of a credit card, the lounge was fairly empty when I visited (dinner time Saturday night) and we were able to get in without any difficulties. It was generally quiet but felt not much different from waiting in the terminal. The staff clean the tables fairly infrequently so it was hard to tell which tables were in use and which hadn't been turned over yet. The food was decent- about the same quality as regular airport food and there were some vegan and vegetarian options of soup, build your own salad, and some hot plate foods. Of course there is a coffee machine and fridges full of canned Pepsi products, bubly sparkling water, and Schepps products. There is an open self serve bar as well with a pretty wide selection of liquors. The bathrooms were a little better than what's in the terminals, but still hit or miss on sanitation.

The lounge is passable in being away from the busy terminal area. The staff were quite rude and…read moreindifferent. There is some stupid rule that while OneWorld Emerald Members can use the First Class Lounge, they aren't actually allowed to eat or drink there, even though the lounge has a service restaurant and a bar. I did confirm from BA that this is "policy".... dumb policy .... but policy. Electrical outlets were very scarce. There were some in the floor that I managed to use. There are no showers or restrooms--at least according to the staff who really wanted to be anywhere but there. If you have nowhere else to go and you need to sit in a dry, hungry, quiet and you enjoy indifferent service, come here.

First time in club world (business class) at British airlines. They have a nice lounge for club…read moremembers. Fairly small compared to other lounges I've been to. However still a great experience, it was fairy close to my gate. The reception was so friendly and notified us when our flight was boarding via (PA). It had a nice area for complimentary drinks (full bar) - however it is self service so my DIY Caesar was pretty terrible. They have specific hot meal times. We were able to catch the 5 o clock dinner time. They had some hot foods like a dumpling station, pasta station, some meats and a cake station. Nice sit down meal. Free wifi, but not too many outlets available for plug ins.

Long wait about an hour on the waitlist before it got to me…read more Nice thing is they offer a takeout box option! When it got to my turn, since I had no time to spend in the lounge (too close to departure), A staff member scooped and boxed up the food for me, placed it nicely in a paper bag, gave me a bottle of water for me and my guest and I was on my way. I don't know what food was packed but I'm just glad I got to leave with something after the long wait. So kind and convenient!

The international lounge was closed, so only the domestic lounge was operating--and it was crowded…read more I checked in with my pass and was placed on a waiting list. The wait was about 20 minutes, which was reasonable. However, once inside, it was difficult to find a seat due to how packed it was. The hot food selection was very disappointing, and I honestly can't believe people pay $$$ for this level of service. The offerings included frozen basa fillet in a coconut-based sauce, overcooked chow mein, mayo-heavy coleslaw, and frozen chicken dumplings--overall worse than a decent food court meal, or even an average airplane meal. I understand that a domestic lounge may cater to short-stay travelers, but since international passengers are also being accommodated here, there should be a wider variety and better quality of hot food options.