Service is really slow, and they give you the bare minimum ice cream required. I got a strawberry shortcake, and he made sure to level the ice cream with the top of the cup. Then he put strawberry a on the "flat" ice cream and literally spread out the few strawberries to fi the space. You would figure for $6 you could get what you paid for. Sure was different from the picture on the wall behind their backs! Don't waste your time here! Marble slab is always a great place to go, just NOT this one. You'd be better off going down the street to the marble slab in Baybrook mall!! read more

I am rating this location with a 1 because I received the wrong ice cream shake but didn't realize until after taking a drink and in stead of the employee dumping the shake she put it back into the blender to fix it. Is there no care for this crisis we are in? If she took my shake I drank out of back over the counter, this place is NOT clean nor cares about Covid-19 awareness! read more

High prices, rude employees, overly sweet and low quality ice cream... This place used to have a kind of mom and pop feel, fifteen years ago. What has happened?? Typical brand ice cream at higher pricing. Opt for frozen yogurt or Ben & Jerry's across the street. You deserve better than this. read more

I'm more of a gelato or regular ice cream girl myself but it was enjoyable. The employee was kind but seemed puzzled that all I wanted was the dark chocolate ice cream,no cone,no sprinkles,just plain ice cream! I have a regular place I go to get gelato but we were in the area & it was ok. read more

I visited here a few days ago and was underwhelmed. The ice cream was pretty decent, but a few complaints .. (1) They were out of a lot of the suggested toppings; I'd be OK with it if it was just one or two, but it seemed like quite a few. (2) The line wasn't very well-organized; I'd hope that the employee could do a better job of managing traffic. (3) They're pretty skimpy on the quantity here. I got the small cup and received hardly more than a single scoop, along with *half* of a Reese's peanut butter cup. This was a bit disappointing, especially since similar places (Ben and Jerry's, Carvel, Cold Stone Creamery, etc.) are usually very generous. (4) For all this, it's a bit much for a portion of ice cream, no? I'm almost inclined to just head over to the supermarket and get an entire carton with ample toppings and the like .. read more

I picked up a doordash order from here . Unfortunately the bag tip over an notice the ice cream all in the bag an it started too leak . So I went back to the store an told her the the bag fell over an ice cream got everywhere . An told her how come the ice cream is not cover properly it's a delivery order . the other ice in the bag was cover properly . She continue too tell me an point at me that it was my fault . Lady very rude never go here !! read more

Great location for gamers and make up lovers! Those are the marble slab neighbors here at this location. Kind helpful service. Clean environment...yummy ice cream read more

Marble Slab Creamery - Hours posted on Google - Ice Cream & Frozen Yogurt Near Me - Webster, Texas

I stoped by to get some ice cream and asked the cashier Bailey if I could please get napkins and she proceeded to tell me that they didn't have any napkins, if I wanted some to go get some from the restroom. First of all, that's UNSANITARY!! How are you going to send your customers to go get paper from the restroom because "they don't have napkins". I sat down to eat my ice cream and saw she gave all the customers after me napkins so I am just confused on to why she could give everyone napkins but sent me to the restroom to get some. Awful service and won't be returning here again. read more

I came here. I was satisfied. I ordered a chocolate cone and birthday cake ice cream. The ice cream tastes good, Its not too sweet at all. Actually it's quite subtle. Just be careful they provide a lot of ice cream on one cone. Btw I ate the entire thing. I was satisfied and the Ice cream tastes good! read more

It should be common manner to wear gloves in a setting like this where they mix ice cream. The lady that served us (8/14/20) scooped cookies out of the jar and when it was too full and falling off, she grabbed with her hand. First time coming to this location and the last read more

Horrible customer service. Ice cream has a gritty feeling instead of being smooth and creamy.

Slow service but really really good ice cream. I will go back. Also, unlimited mix-ins! read more

Marble Slab Creamery - Yum. - Ice Cream & Frozen Yogurt Near Me - Webster, Texas

Marble Slab is one of my favorite ice cream shops! I was introduced to the brand in Hilton head Island 12 years ago. I was excited to see the shop in my new neighborhood! The employees were awesome! They walked us through the menu and gave us tastes of every flavor that we wanted. They were very warm and welcoming. The perfect ending to our night! I highly recommend! read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Webster, Texas

Not having been to a Marble Slab Creamery before, we were shocked at the presentation and the cost. My husband and I each ordered 1 scoop, he in a cone and me in a cup. Neither of us wanted any toppings. When our bill came to $12.62, we couldn't believe our ears! I should have handed mine back, but my husband had already taken a bite when we heard the price. My dark chocolate scoop didn't taste like $5.75 worth! We will never go to this place again!! read more

I'm not one to make a big fuss about things but this is it. I'm here now with my family. The first thing I notice is the high chair has caked on toppings. I won't let my son sit in that. I informed the lady and she said "you'll clean it?" To my surprise she'd think I'd clean it. We order and I notice it's Father's Day so I order for my wife my son and myself. It says free for dad with purchase or regular. She rung it up not even caring. My wife even tried to put in her rewards. Nothing. She didn't care. Needless to say I will not return to this one. I asked for Twix as a topping. It definitely has been sitting a while. Lesson learned. read more

The service is very poor and very slow. I have gone in and been third in line, waited 10-15 min and they're still on the first customer. Every time I've ordered on door dash the dasher is there for at least 45 min. I thought it was the dasher until I went myself, now I feel bad because it probably costs them money on other orders having to wait so long. read more

If I could give this place a 0 I absolutely would. The service was terrible! I went to visit with my sister, brother, and 3 children. I asked her for a sample of two flavors, one for myself and one for my son, she told me no, only 1 sample. I said okay. I ordered my ice cream, which was a banana split and asked for an extra spoon, she said no initially and I had to ask again to be sure when she told me yes. I have a 3 year old, obviously I don't need to buy him his own personal ice cream if I was buying a banana split. The person working was very rude and honestly seemed very racist. I asked for a small cup, she had extra small cups not the logo cups used for ice cream and she said no. There was a customer who asked for a cup of water, white person, who she willing gave a milkshake cup but wouldn't give me one of the non branded extra cups to share the $8 ice cream I purchased for myself and my son. Then the kids, ages 2, 3, and 4 were looking at the ice cream as we were getting ready to go and she comes running upstairs screaming that we need to get our kids because they opened the freezer, they weren't anywhere near the freezer. Mind you, the same customer who she gave the water cup to went behind the counter, because she left us alone without offering assistance for about 20 minutes, and went to get his own second cup because she never came back up to help. We were only there to kill some time while traffic cleared up a bit and were kind of stuck since we live in Northwest Houston. Needless to say, we will never go back again. read more

I'm normally not the type of person that comes into any business 30 min before closing but in this case I felt like ice cream ... I know we just had the freeze here but I felt like having ice cream ... I was greeted by this middle aged lady, very nice but my issue was that she didn't let me add any toppings to my ice cream she said the mixing table was closed. Unfortunately I had to eat my topping less I-C... Do not come in with in the last hour because you might not get to add toppings. read more

My fiance and I had decided to stop for dessert one day so we went into the Marble Slab in Webster, TX my fiance ordered chocolate ice cream with a chocolate dipped sprinkle waffle cone. As we were walking outside he bit into the cone and out comes a cock roach. It was extremely disgusting. I'm lactose intolerant so I don't typically frequent your chain but I always remember thinking that those waffle racks are very unsanitary considering just about anything can fly in or crawl in. I'm hoping that this will be taken in a constructive way and sent to the higher ups so that they can figure out a new solution for storing the waffle cones (like in sealed containers). read more

I came in today to pick up my online order, only to be greeted by blank faces. It took me booting up my laptop to show my confirmation email to convince them I wasn't at the wrong place. Once they acknowledged the error they didn't offer to make the cupcakes or any ideas of real substance. The kid of a manager offered me 20% off a cake to make up for it. Is that supposed to be a joke? You mess up and don't have my CUPCAKE order, so you only offer a 20% off on a CAKE? Terrible customer service. This is the first time in 7 years I've been able to celebrate my father's birthday with him... he and my mother flew into Houston for it. It's just a cupcake, but butter pecan is his favorite and I actually put some thought into this. Way to lose a customer. I went to Baskin Robbins and got a CAKE there instead. I wasn't about to give those yahoos any of my money. read more

Terrible. They lie to you and steal your money. They won't post their prices with the unlimited toppings. I had my 11 year old step daughter order a kids cone with ice cream. At check out they say it's a regular and made me pay $6. Place is a joke. We tried to order a kids cup and they say it only comes with 1 topping. We ask for the next size up and which is a small and they gives us a reg. It's the ol slight of hand trick they pull. read more

This place has terrible service... There were two people working, looked like husband and wife. They don't do a very good job at making sure who's next is correct, not very friendly, not welcoming... This is the 2nd time they have been like this, I won't be back.. read more

I only love the Yogurt here. Icecream is ok, service is slow and they try to give you small scoops.

Worst customer service ever. I asked for my topping on the side because I don't like getting them mixed in and they denied it. Seriously?! I mean I'm paying for it!! Also they give you the least amount of ice cream I have ever seen. I have been going to marble slab for years and always happy. Stay away from this location. Customer service is everything read more

I'm so used to a much better service at the one in southshore harbor. This marble slab has crapy customer service. I asked for ores as roping and she only put 3 small pieces of Oreos. read more

The two employees working there did not even acknowledge my husband or I. We were standing there for about 5 minutes waiting on some kids to make their orders. They literally were sampling all the flavors. A) the employee could've been like if you know what you want I can take your order B) the employee could've said I'll get you next. A little courtesy and etiquette goes a long way. read more

Good selection of flavors and mix-ins. Staff is quick and friendly. Store is clean. The 'go-to' spot when my co-workers and I need an afternoon treat. read more

Went into marble slab at 9:40 pm. I know the time cause I checked my watch making sure I wasn't walking in 5 minutes until close. Yes they close at 10. After waiting 10 minutes to be served, because one person was cleaning and putting things away, completely Ignoring us. The other employee was serving and mixing ice cream for another customer. I start to order my ice cream and I am told that they can't mix my ice cream cause they are closing the marble. It is now 9:50. I'm a little put off and decided I don't want ice cream there anymore. My friend and I start to leave saying we will see if we can go to Ben and Jerry's across the street or HEB. They then magically will make my order after I got upset. The service is awful at this location which is unfortunate because this use to be my favorite marble slab to go too. I will no longer giving my business to this establishment. read more

I am glad to know this place has such late hours, probably not the best thing for me to discover but oh well I'm officially in the know and I loved my white chocolate covered waffle cone bowl filled with banana flavored ice cream,topped with pecans, almonds and caramel!! Yummy! My service experience was pleasant also and I plan to revisit again for! ;-) read more

Good ice cream & mixins -- Service was a bit slow. Price is a bit high for what you get. $3.99 for a single scoop with mixin, whether or not you get a cup or waffe cone. Gourment waffle cones (chocolate dipped, sprinkles, nuts, etc) are extra. Kids scoop (cone or cup) is $3.49. read more

I had to give a single star, it really deserves a zero. I called this location Monday, yesterday, to order a bday cake for the weekend. The manager recommended I go in, pick, and make a deposit. I agreed to go today. He gave mr an idea and I felt good about the communication. I leave work early, Tuesday, and a lady is working the store by herself and she doesn't speak English well, or at all. I was patient and spoke slowly, i even had to remove my ask at distance a couple times. She kept looking for my cake and kept asking my name. I tried to tell her I had not even order anything yet. She was frustrated with me and suggested I ordered from the wrong location instead of her business. With the language barrier, I was not able to get anything done. She wanted me to call the manager because he left. I called and she picked up the phone, just to tell me the manager was gone. What a waste of time. This is poorly run. With this employee being irritated, then being irritated with me, I don't feel like buying or returning here. You guys need to do better. read more

Bad service, bad ice cream, dont bother. Clerk tried to give me a cone filled witha soft melted mess.

The icecream its good, but the employees are awful. I asked for a banana split, and they gave me very small ice-cream scoops. It didn't look nothing like the display picture. The customer service its extremely bad, there are two ladies from India that are extremely rude. Its a horrible experience, as far as, customer satisfaction. read more

We went there after school, the place was clean and the help was great. Our ice creams were yummy,we will definitely go back again

The ice cream was ok but $5.25 for one cup? Ridiculous. They need to lower their prices.

The place was on sanitary we got skipped over and I am and the ice cream was already way too soft and melting

The lady was rude. She refused to honor my rewards card I was just given there and stamped a week ago. I'm pregnant and went there to celebrate w my kids after my ultrasound today and finding out what I'm having. She told me I had to download their new app for rewards and she'd honor that. So I did. I registered and created a profile. Then her computer wouldn't read it and she wouldn't honor anything. By then, my icecream had fully melted and I told her I didn't want melted icecream and to take it off. She refused and threw it out, charged me full price instead of honoring my reward and made me pay for my icecream she threw out! She was bitching the whole time how it just turned 10:00 and it was her closing time. My kids finished their icecream while I dealt w her and I didn't get to celebrate w them, the whole reason for going. I literally left there crying. Is it too much to ask for an icecream now a days. I just wanted icecream w my kids! Bc of her I will never be returning to that location again read more

Beware of the sizes they offer. The manager will trick you into ordering and paying for larger sizes. I ordered two small cones and a small cup. There were three cup sizes on display, and he held up the smallest. "This size?" I told him, "yes." Of course, the "small" cup is hidden under the counter. What he gave me was a medium cup, and two medium cones, since the "medium" cup is what he help up. I didn't notice until I had already left the store and looked at the receipt. I was warned he does things like this, but he STILL tricked me. read more

AWFUL! Literally created a yelp account to leave this review because something needs to be said. Both my boyfriend and I called when they opened to place an order for a cake. The lady I spoke with had a huge accent that made it very difficult to understand anything...and then she hung up on me. My boyfriend called back and placed the order because I was so frustrated from being hung up on. When we showed up for the cake 5 hours later the woman behind the counter acted clueless and pointed for us to speak with the other woman working. This second woman explained that the lady who took our order probably didn't understand because she knows limited English. Sooooo...no cake. We ended up having to select a pre-made cake that was completely different from what we wanted and THEN THEY CHARGED US FULL PRICE. For their own mistake?!? As we leave I make a comment about how they shouldn't charge customers full price when they make a huge mistake like this...and the women says she can take $3.00 off. Seriously. You forget a whole cake and want to take off $3 from my $40 mistake cake? Whatever. During all of this the "non-English speaking" woman who messed up our order just stood there smirking. Terrible customer service. read more

NASTY!!! In late July 2012 my boyfriend, my son and myself went to get icecream after dinner. There was a line, which was to be expected at that time. What was not to be expected was the fact that while standing in line one of the guys serving dropped a bowl on the floor, over the counter. He asked for the customer behind us to pass it back to him. The teenager did as he was asked. I ask the server, "you're not gonna use that are you?" He assured me he would not, then he did. It was not our icecream and the person in front of us who received the "FLOOR BOWL" heard what I said and didn't seem to mind. Then I realized the other server had cut himself while slicing strawberries. He washed his hand and then wrapped a papertowl around it. I told my boyfriend what I had seen. I figured it had stopped bleeding...When he handed my son his icecream I saw blood on both the server's finger and on the bowl. I told my son not to touch it and we left. I told the others in line...they stayed!!!! So, for a dirty bowl and a bloody icecream, may I recommend, The Marble Slab in Webster! read more