If i could give them 10 stars I would! The service was excellent. On time, quick to respond and had no issues with their equipment. To begin with, Jumpers are new, the chairs AREN'T old and stained, and the tables are in great condition! not to mention i rented the numbers with the lights for a party and everybody loved them! (Diandra) was the one that recommended me the #1 package which was very affordable and convenient. read more

Called and confirmed a week prior, to pick up 30 chairs at 9 am on a Monday. Arrived this morning (Monday) at 8:55 am. No one is here. Waited until 9:15 am. Left the location and called every 15 minutes to check-in to see when someone would be at the office. Someone finally picked up my call at 10:45 am. The business opens at 9 am daily. Have an event today at 11 am I needed these chairs for. Asked if they could take any amount off the cost ($30 for 30 chairs) and they wouldn't consider accommodating anything. read more

They don't have a sense of business. I was told that I could return the tables and chairs from 6-6:30pm and the person didn't arrive until 7pm. I was really disappointed as I waited an hour for someone to arrive. I believe this will be that last time I rent any tables and chairs from this place. Sad :( I emailed them 3 times. read more

BAD BUSINESS!! Look else where I attempted to place an order for chairs and tables. They told me a total and I asked if I can pay half ahead of time. They took my $80 then when I couldn't have the party anymore I cancelled a head of time and asked for my money back they kept bullsh**ing me 3 different times. 1st telling me how I should receive my money back soon. Then I called back few days later for them to tell me they can not direct deposit me back. So I asked for cash then said they will deliver me my "check" to my house. I have them my address. Each time someone else would answer the phone. And sometimes they wouldn't even answer my phone. ..And still nothing. So I basically paid them $80 for no damn reason. Don't even know why they are in business. They can't even run a business properly. read more

Do not order from here!!! My delivery is set for today. I have a party of 20 coming tomorrow for Mother's Day. They confirmed my order, email, address and payment last week. They are closed and I have no tables and chairs for my guests. I drove to their location and they are closed even though I was assured last week they would be open and deliver my tables and chairs today read more

Great customer service and delivered items on a timely matter. Will definitely use them for my next event!

I found this place, new the the neighborhood and they were awesome!! I've used them twice and both times they were great!! I will definitely use in the future. read more

I would give this "business" 0 stars if I could. They are horrible with communication. They never confirmed what day/time tent would be delivered. When I reached out the day before to ask what time it would be delivered, the only response was "the driver will call you." I kindly asked them to have someone confirm setup time as i was concerned that it was going to rain on the day of my event. Never received a response. Morning of my event, one of the rainiest days we have had this year, I was panicking as I had not received a response back from the person i was communicating with nor had i heard from the driver who was supposed to call me. I called the main number that i had been in contact with, they did not answer. Called again 30 min later, no answer but received a text message saying "please text me." I sent a text asking if the tent was going to be delivered anytime soon as my event time was getting near (this was already an hour and a half before my event) otherwise I would need to find another company. Never received a response. I spent all morning looking for a backup company. As I was on the phone to book another tent, a driver from this company pulled up. No one had ever called me to notify me of arrival, nor did they respond to any of my questions/calls. To say I was stressed is an understatement. The tent rental and other equipment I rented was not picked up until 3 days after my event. I would not recommend this company to anyone, not even my worst enemies. Do not waste your time and look elsewhere. read more

Marchands is under new management with the best ownership. Highly recommend renting from them. They were very helpful, going above and beyond. I was given great personalized service. They delivered a 20 x 30 tent and were very patient in placing it exactly where I wanted. They were here early and even helped me set up tables and chairs. Owner was very easy to talk to and made me feel like she wanted to do all she could for a successful gathering. She took the stress out of the set up. I'll definitely call her for my next event. read more

Found this place last minute and they came thru the party was a success and at the end of the day the service was great Very Happy Thanks read more

Well, here it is on a Wednesday, 10:45 in the morning. Yelp says they're open from 9am-5pm. I've ben calling since 9:30......no answer and they haven't even set up their voicemail, so you cant even leave a message! Judging from all the other negatives here, I can only assume they dont want my business. read more

This place is terrible. I rented a truck from them this morning and they said had it and I could pick it up today! It's now 4:14 and they aren't open, even though it says their open till 5. Now I'm in need of a truck. Dont go here read more

I ordered a package of one bounce house, 5 tables & 40 chairs, & 2 additional tables. The price was decent & the two employees who delivered the rentals were nice. However, the delivery drop off time was said to be between 8am-12 & that they would try to be there by 10 because my sons First birthday party started at 1pm. The bouncer did not arrive until 12:05 & the tables and chairs were not delivered until 1:15. I understand things happen but I was not even notified about them being late. I had to call and ask what was going on. My guests had began to arrive with no where to sit & eat..& when the tables & chairs finally did arrive, I had no time to set up the centerpieces like I planned/wanted. Disappointing and stressful. Also, the party was on Saturday, and was told that day.. that they would not be back to pick up bounce house, tables and chairs until Monday. Inconvenient read more

What the truck?? This place is horrible. Do not rent a Penske truck from here, stay far far away! They aren't open during their stated business hours nor do they honor their reservations. This place sucks, you've been warned. read more

Came thru last minute ! Small family business, lady was very nice. Super affordable and easy process to rent tables and chairs. Will be coming back here! read more

I went to Marchand's Party Rentals because they are near my home. I scheduled delivery date and time for the chairs the day before my party. I received a call from the delivery guy who said he was running an hour late. I didn't think anything because my delivery was for 11:00 am, so noon was not bad. When it came to 5:00 pm I called the company, no answer and left my first message. I left 8 messages that night. I was freaking out because my party guest would arrive at 1:00 pm on Saturday. Saturday morning comes and no one returns my call. I start calling at 9:00 am the person answered the phone was like he didn't even care that my delivery had not arrived. He gave no excuse or any apologies. He was so unaffected or uncaring as if this was business as usual. He said they would deliver my chairs before noon.. Wow one hour before my party was to start. They showed up after 12:15 pm and they left the chairs all piled up on my front lawn. I paid a delivery fee of $25.00 for delivery on my front yard, really.... My sister'n'law had to put them in the back yard all by herself. This was a horrible experience and a horrible company. I sure do not know how they are still in business. The two people I spoke to acted like they didn't even care since they already had my money. I would NEVER recommend this company to anyone I know.. It a shame to be treated this way.. read more

unreliable.....do not use this company for penske rentals. they are contracted but failed to do thier job penske should fire this contract.

If you prefer shoddy tables and flaky customer service, this is the place to go. My husband picked up and came home with tables that looked like they came out of a shipwreck. Good thing I have table cloths. And, had he not gone to Marchand's early enough to pick up the items, we would have been left without tables and chairs for our little 4th of July party. The person who helped him said they were leaving for the day, and that was around 11:30 a.m. Really? I was told they're open 'til 5:00 pm on week days. I can't imagine how this place stays in business. I have tried other party rental places in the area that are much more professional. I only tried Marchand's because of the closer proximity to my house. This will be my first and last to rent from this place. read more

My mother was hosting a party for a dear friend of the family recently. Tables and chairs were expected to arrive at 10am the day of the party for over 50 guests (half of which were over 75 years old). The tables and chairs never showed up, and the inquiring phone calls were not returned. When one of us drove all the way to Azusa to find out what was going on, there was nobody at the store. Three days later, an email was sent apologizing and explaining there was a medical emergency. The money was refunded, which is why I gave at least one star. It's unfortunate that there was a medical emergency, but if you are running a business, it is necessary to at least have a backup plan, or perhaps someone to call customers to inform them that they will not be receiving the service that they paid for. We had to scramble to find chairs and tables to accommodate our guests on a hot afternoon outside in May. I hope this was an isolated incident for this company, but our family will not be doing business with them again. read more

This company is VERY unreliable! My family and I have used them on 3 different occasions. The first was for my nieces 1st birthday party, they showed up 2 hours late saying they had "another event scheduled", they should have said that when we ordered with them 3 wks prior, the second time was for an Aunts funeral reception, this time I asked for the tables and chairs 3 hours prior based on my first experience with them.... well nothing changed, they were two hours late. Just this past weekend, we placed our order early June to have everything dropped off Friday June 20th at 3:00, they called that morning saying they can either drop the chairs and tables off that night btwn 7-8pm or Saturday June 21in the morning, the reason being they had another event booked.... again they couldn't tell us there was a scheduling conflict beforehand? At 8:30pm still no sign of tables and chairs... we called, left a few voicemails and waited till 11:30 for them.... nothing, no response! Saturday morning we called again, no returned phone calls... we had to drive down to their office to find out what was going on and all we got were poor excuses. I would not recommend this company, they have horrible customer service and business practice. This will be the last time my family and I use this company. read more

Using Marchands Party Rentals was the worst experience of my life. I was having a large party with over 120 guests on Sunday. The 20 X 40 tent was supposed to be delivered and installed on Saturday morning at 9 am. The rest of the rental merchandise was to be delivered at the same time. They finally showed up at 2 pm, with 3 idiots that did not know how to construct the tent. One of the workers left at 4 pm and said he would be back in an hour - never came back. The manager of the company came to assist his 2 other workers. He did not know how to construct the tent frame either. I had to get 5 men I knew to come over and construct the tent. They constructed the tent and tied the cover in all areas - with our ladder. The rental company did not have a ladder that would reach the tie down areas. While my friends and workers were doing their job, they just watched. I had to pay my workers an additional $200 for their time to do Marchand's job! The lights they supplied for the tent looked like they came from a 1970's garage sale. The tables looked like they were constructed with scrap plywood and were all splintered and worn. The tables and chairs looked nothing like what is shown on their website. This company is your worst nightmare if you are planning any type of event. They should not be in business! read more