Dr. Hoffman and Judy are great. I always feel very comfortable there. Friendly and accommodating…read more My son was nervous about going to the dentist but Dr. "Andy" has made it a pleasant experience each time for him.

Dr. Hoffman and staff were all very kind and professional. I am a new patient to this office and…read morehad a very good first impression. I quickly booked my next routine appointment.

The whole staff are wonderful to work with. I have had questions answered and have excellent care…read morefrom them. I just received bottom implants 11 days ago and have no pain. I had my top done a few years ago and they are great. I highly recommend going to this practice. I was always afraid of dentists till I came here. They have been very kind and caring.

Beyond frustrated. It took 6 months for the office to get a cost for a crown. Then after they put…read morethe temp cap on, i immediately had pain. The dentist Simeone, who start the process, couldn't see me so a different dentist there told me I need a root canal and they don't do them. I specifically asked Simeone as I had no pain prior, he said I wouldn't need one. Other issue: every time I go in they tell me I owe more money, I was just there a week ago. This place is so poorly run. Should have read the other reviews on crowns.

Squeaky clean. I'm a bit obsessed with the hygienic approach to someone putting their hands in my…read moremouth, if I see they have touched tools or trays or other supplies that may not have been adequately sterilized, I get creeped out. I felt like my dental assistant was especially concerned with making sure that everything was as sterile as possible and she wasn't touching her own hair or face during my cleaning. She did a great job with my cleaning, totally pain free and didn't push for me to have other services and the dentist relied on my somewhat recent ex-rays. The dentist was friendly and gave me a quick check over. No wait and finished quickly. Very happy with their service.

I can't believe this place has bad reviews! We were referred by a friend years ago and have always…read morehad a great experience here. Dr. B and the rest of the staff and so knowledgeable, gentle, and kind. I have never had any issues with my insurance or them trying to sell me anything I didn't need. They can sometimes get booked up for cleanings since they are popular, but in a pinch, they got me in for a small chip in a matter of 2 days! I love this dentist!

Dr Patel and her staff are the best when work needs to be done on the teeth. I was not in pain at…read moreall when I had some fillings added to my three teeth. The entire staff are warm and friendly. So thankful to have found Dr Patel!

I cannot say much about the care because I never got there. I called on Monday and was able to get…read moreappointment thru info from the Aetna Insurance website for 1:00 pm on Wednesday. On Tuesday I got a call asking if I could change the appoinment to 11:00 am and agreed. I arrived at the office at 10:45 AM because I knew there would be paperwork and I did not want to take more of their time from my appointment. I filled out the paperwork and took exception with them asking me to sign a form stating that they could use my personal info for advertising and marketing. Dr Patel came out and after a bit of back and forth said it would be OK if I did not sign it. Then I was taken back to a room where Stephani went over what would be done, First she would take Xrays, then she would do my cleaning and finally Dr patel would do an exam. The first part went great as Syephani was very bthorough and professional in doing the Xrays. Then Stepahani left and rather than doing my cleaning she returned with Dr Patel. Dr Patel then did a visual exam and started going over very detailed treatment plan options which I thought was professional and agreeable. Next they both left the offce and Stephani said she would return in a few minutes and do my cleaning. Well this is where it fell apart. after sitting in the chair for about 25 minutes I got in the exam room at 11:00 AM ande it was now 12:15, since no one was around I called out and asked if they forgot about me. Dr Patel finally came in the office and when I explained that I was sitting for about 25 minutes and no one seemed to care. She then told me that Stephani was getting the info for me treatment plan, I then told her that I felt I was disrespected and my cleaning was secondary to their getting info on my treatment plan. Dr Patel took exception to this and asked me to leave as she did not want to treat me. I tried to tell her that I had been there for over an hour for what I thought would be a cleaning , Xrays and exam. She then told me she did not like my attitude earlier in the office and she did not want to treat me. I then went to the front office and since they were not going to treat me if I could get the Xrays sent to another office. I was originally told that I would have to go thru my insurance as they were the ones paying for the Xrays. Then the office manager said the would email them to me.I gave them my Email address and left thew office. I then noticed I had been in the office for about 2 hours and no other patients were there or were in the waiting room. Then it made sence as to why they wanted me to change the time of my appointment as it does not seem to be a very busy practice.

This is the most modern dental office I have been too. The front desk is super friendly; they have…read morea small drink station with coffee and water as you wait. As a new patient, I found it convenient to have my paperwork already completed online so that I didn't have to go 15 minutes early. The medical technology that they have are all very modern. The x-ray machine that covers 360 is very cool. The dentist is super friendly and efficient. She goes over the basics with you and be available for any questions. I loves my hygienist; cleaned my teeth like a boss. I walked out feeling like a transformed man in my mouth. I would recommend this place for anyone looking for a dentist if you're in Malvern.

Over a month ago, I fired my dentist…read more Long story. Basically I didn't like the way they treated me. I needed a crown, and they became very difficult to work with. So I set out to find a new place. Mind you I had a tooth that had just gone through a root canal, so time was of the essence. 1-800-DENTIST led me here. Since it is close to my work, I gave them a try. They got me in within a few days. Now, I could bore you with a lot of details, but I'll get to the point. The nature of my crown was fairly difficult, way in the back bottom molar. So difficult that in the end I made 4 visits here to get it right. Let's just say they got to know me really well the past month. Now, you may be saying to yourself, "Why would he give them 5 stars if they made him come back 4 times? Isn't that a bad thing?" You see, most people wouldn't consider that a positive experience. At my old dentist it wouldn't be. But there's a reason I am praising the Smile Exchange. I spent years in customer service. I was on the service side, and in quality control. I consider myself an expert on how it works. Smile Exchange treats you like a valued customer. They realize they are a service industry. Not every dental place does this. Along the way, Dr. Rolotti explained every reason why things were happening the way they were in great detail. I understood why there were problems, and what needed to be done. He gained my trust that way. Despite the complicated nature of my issue, he approached everything with tremendous attention to detail. But that's not all. You see, when a service industry has a situation where there's difficulty in the service even when they're trying their best to get it done, the most important thing they can show you as a customer is empathy. I truly felt that they honestly felt bad asking me to come back again when things didn't go as planned the first time. As a result, I felt like that even though my experience was complicated, that they were going to do everything possible to make it right. They did. In every sense of the word, they did it. They're worthy of your business. Everyone there treats you like a friend (say hi to Steve at the front desk for me). No, they won't make going to the dentist all sunshine and roses. All they'll do is serve you in the best possible manner they know how, and they'll make you smile along the way. In the end, that's the best customer service around.

Dr.Louick was good when he first started but I went back to him years later for crowns for me and…read moremy daughter and they were not put in correctly. My daughter's especially. Her crown was too wide and caused damage to her gums and mouth. Another dentist looked at it and was really appalled at how it was done. We had to get a new one. My crowns were not aligned correctly and my front teeth were not centered and a crown on the side was crooked. He used to be very good many, many years ago but not anymore.

I've been going to Lionville Dental Associates for about a decade. They've been wonderful overall…read more There's one dentist I do not prefer, but they were extremely accommodating about not scheduling me or my kids with him. He's not a bad dentist, so I'd be ok with him in a pinch, I just don't prefer his chair side manner. Every other dentist, hygienist, and front desk professional there has been excellent.

my family were happy customers of advanced dentistry for years until recently. Apparently the…read morepractice has become too big and they no longer have time for their patients. Charging a $50 deposit fee to reserve a spot for an appointment because "their schedule is too full" is not acceptable. We are not booking a hotel, we are scheduling a dental appointment most times 6 months in advance.

I went to the ADoML for a second opinion and had a good experience. I decided to check them out…read morefurther, as they are close to where I live. I asked to get a dental cleaning and got scheduled pretty quickly. They requested that I send them my latest X-rays. I told them I do not need an evaluation of any kind, just a cleaning - in and out... Nevertheless, they insisted, saying it's their policy, so I reluctantly requested my current office to send them X-rays, which they did. While in the dental chair, I repeated my request to just get a cleaning - nothing more. However, they insisted on taking the X-rays yet again - I'd guess to just bill my insurance because they could... I was not happy to waste time and get radiated again, but complied. The dental hygienist tried to upsell me while I was in the chair! I may've agreed on some the procedures, which were offered, but the mere fact of pressuring me while I was already in the chair and not asking in advance was appalling. In addition, planned another appointment after the visit, and did not have time for all of that, so I refused. Before the cleaning was completed, the dentist came into the room, and the hygienist promptly stopped the procedure. Again, I said I do not need an evaluation, just the cleaning. Again, they insisted on it. The doctor spent a few min. with me and left. I missed my next appointment and was kind of upset with what took place, but lo and behold, they send me a bill for the doctor's exam! I've had dental insurance for many years, and cleaning was ALWAYS free. Apparently, not in this office. We called a couple of times trying to resolve this issue, but the office manager would basically have just angry monologues, and barely let use speak. So, if you are a sucker for unexpected charges and pressure to upsell while in the dental chair, this office is for you. I will pay the scummy bill, but I will never get even close.

I have always enjoyed the dental care at Smile Design. Dr. Mackey addressed some issues on my first…read moreset of visits and then it's been mostly good dental hygiene and home and he always fun appointments for cleaning and occasionally rays. I did have an emergency once and she responded within the hour -- her expert advice allowed me to take a trip to Europe instead of cancelling it!

Pleasant personnel. Quality treatment from basic cleaning to more complex dental work. Also has a…read moreplan for those without dental insurance. See their website: https://www.smiledesignassoc.com/ Office, located near Chik fil a in Lionville, has easy free parking.