Delivery was a 10/10 experience! The food was delicious, hot, fresh and accurate. It was my first time ordering from Marco's and I would do it again. I really liked the oven baked wings and their Philly pizza. My son loved the pepperoni pizza. We ordered on a weeknight right before 9 PM & it arrived within the time estimated of 35 minutes. read more

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The local pizza joint, so the convenience was a key for the order this time. Grandkids wanted a pepperoni pizza. The quality of the food was good and things were hot. The service can use some updating and upgrading. Too many "Youngsters" working with little mature leadership or management. read more

While in the area around 10pm, I asked my husband to stop here so I could grab a garden pizza with crispy thin crust, cut into squares. It was pretty late for most any other somewhat healthy food. Garden toppings include mushrooms, black olives, onions, sliced tomatoes, a three-cheese blend, and feta but I omitted the feta. Although I missed the peppers, this was the right amount of toppings for a thin crust without weighing it down. The pizza came out piping hot and was delicious! After my first bite, I insisted everyone in the car have a slice. Of course, it didn't take much convincing because of the aroma and my facial expressions. Service was top-notch. They even gave me a couple of paper plates and utensils as requested. Most pizza places (or otherwise) don't have plates anymore. The inside of the restaurant is what you'd expect from a mostly to-go order spot. However, I was surprised there were a few tables. It was clean and very chilled. I will return when in the area again. TIP: Jeremiah's Italian Ice is next door so make it a 2-for-1 stop like I did. read more

Pizza always comes FAST and HOT.and CORRECT. Unlike Dominos that always comes cold, late and the wrong order.

The pizza is not the issue. The staff needs training. Intense training. It's just a bunch of 15-year-old I think. They do not greet you. They simply ask you what's your name. I'm not asking you to bombard me with friendliness, but you could at least say hi. It's convenient to my house, that's the only reason we come here. Would not recommend. I don't know who the manager is, but they are not doing a good job at all with this store. read more

After walking past boxes plenty of times at work, I finally decided to try Marco's Pizza, and Im glad I did. The crispy pepperoni was a nice touch (which other companies are now copying). I definitely suggest the Pepperoni Magnifico or the All Meat. I am irritated though. I ordered sauce cups the last orders and never received them. So who ever's over delivery needs to tighten up. read more

Awesome pizza and when young lady realized she made the wrong pizza. Ask for me give 10mins to remake the pizza.

I need them to learn better customer service. I recognize that teenagers must learn to work but they were playing around and not getting orders right. You can have fun at work but not at the expense of customers. That being said my salad was fine once it was made correctly the 2nd time, and the pizza was good. I would be back but I just hope the management team will work on the youth in there to express that this is a place of business. read more

Marco's Pizza - Greek salad no onions or peppers - Pizza Near Me - Douglasville, Georgia

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I ordered cheesy bread and the dough was rubbery and raw. How you going to look at this and package it. read more

Marco's Pizza - CheezyBread - Pizza Near Me - Douglasville, Georgia

A week before Christmas, I ordered a pizza and wings delivery. The store is a mile from our home. When it came 60 minutes later, it was Christmas so of course things were slower than usual, we were delivered the wrong order. A Pizza with items on it that we would never order and instead of chicken wings, we received a cheese dip of some kind. I immediately called the store to complain. I was told just to keep the order and they would give me a credit for a future order. Ok no problem. We threw most of the wrong order away. Well yesterday I tried to use that credit and was told the credit only lasted until 12/31/23. So I was given a credit for 2 weeks and I was never informed of the deadline. This is an extremely accurate example their customer service at store level. I'm going to file a complaint with their headquarters in Toledo, Ohio. If somethings not right, don't take the restaurants excuses. There are plenty of other Pizza Restaurants around that would love your business. WELL WELL WELL. There is no complaint telephone number for Marcos. You have a problem, call your store. So if the complaint is about the store, you're just tough out of luck. I guess I should have read all the complaints before even trying to contact the Headquarters. I'll buy a frozen pizza before I give them another dime of my money. Obviously it's the $ that's important, not the customer. Don't play Russian Roulette with your money. Give it to a company that actually cares about their customers. read more

after inquirying if they would honor the special which they stated they would we were charged fully price. callback to report problem, the manager basically call my wife a liar. Then I get apology email stating how sorry they were,. I requested a credit back. CRiCKETS. Be careful when doing business with this franchise read more

Marco's on Fulton Industrial Blvd Atlanta GA, please enter at your own risk. The food and service is horrible. This happened a while ago but I needed to post it. I ended up contacting the corporate office when the management at that location failed to do anything. Corporate refunded my money. This is totally unacceptable to sell someone old food and think that it is ok to do so. The 1 star rating is too much. They deserve a zero. Never go to this location. This is the salad they sold to me. It was covered by a piece of good lettuce but when I got home and went to eat the bad lettuce was underneath. Disgusting!!! read more

Marco's Pizza - a close up of a salad - Pizza Near Me - Douglasville, Georgia

I wouldn't eat here! I saw the manager drop the inserts that the pizza is placed on in the box on the floor. He picked them up and put them on the self to use. When I said something about it took them off of the front shelf and put them on a self in the back. He didn't throw them away!!!! read more

Love love Marcos yes! They never fail my cheese pizza special. My son who is 5 picks this restaurant over many others.

Horrible customer service. I ordered two pizzas from here on 11/22 that should have taken 45 minutes to an hour to be delivered based off the time estimate. About 2 hours after waiting for pizza I called to get the status. The person who answered the phone said they were short staffed but my pizza was around the corner. Ok, cool. The delivery driver arrives about five minutes later and he's got one of my pizzas but not the other and says he'll have to go back. I tell him it's ok, the store can just refund my pizza that he didn't bring. He calls the store on speakerphone, tells them what happened, tell them what I want and they say ok, that works. Three days later, I look over my statement and see that the total purchase is on my acct. I call the store and get shift manager Mike Mcghee who tells me that he can not authorize a refund going that far back. I will have to wait until the general manager comes back 3 days later. At this point, I am appalled by the customer service. I've been charged for a pizza I never received and told that I basically have to wait a week for a refund. RIDICULOUS. I will never order another pizza from here or any other marcos. AND TO MAKE MATTERS WORSE THE ONE PIZZA THEY DID ACTUALLY DELIVER WAS COLD. read more

Placed an order for pickup, two meds pizzas for $17.10. Said order would take 15 mins. Get there and was told pizza was just coming out, tried to pay using a CashApp card and was told it didn't go through. Pulled up my app, money is on the card, card has worked fine everywhere else. Cashier then suggests to enter the card manually. Tried that, same error code, but my phone shows that the money was taken out. The arrogant shift manager comes up and says it's not showing in the system, so contact CashApp. While he's smugly stating the obvious, my phone shows that not only did it go through once, but THREE times. He comes back and says it's nothing they can do. What do you mean there's nothing you can do, when I can show you proof that the money was taken not once, not twice, but three different times. Was told by the other manager, that if the money doesn't reverse, to come back and show them, and that it happens often with their system. This is 2019 and if your system is incapable of simple transactions, then maybe, just maybe, it's time to get that updated. Won't happen again. If I'm going to pay $50 for pizza, I'd prefer it be on a better quality pie. read more

Who is the manager? Wow. April 22, 2021 we called 6x and these folks repeatedly hung up on us as though they were all confused there at the restaurant. They didn't even pick up the phone and say, "Marcos Pizza". So odd. Again, who is the management or better, who is the owner? Yikes!!! read more

Pizza was still hot and fresh when I got home. I got the thick crust and it was so soft and delicious! I'll be going back this location.

I understand with the rona everything is taking a little bit longer but it doesn't excuse terrible customer service. Our pizza took and hour and thirty minutes to arrive and upon arrival felt as if it was kept in a refrigerator the entire time. We then called to complain about the almost frozen pizza and were hung up on at least 5 times before actually speaking to someone. This lady then heard that we were displeased and asked, and I quote, "So what's the deal?" Absolute trash customer service. If I could leave a zero star review, I would. read more

They were delivering through COVID and the drivers were always nice. When I get Marcos I'm not expecting gourmet pizza but as a person who frequently gets cheeseless pizza the sauce they use is really good to me. read more

I love their Florentine pizza. I get it every time and it is good every time. They did forget to add the sauce we asked for and for some reason to add mayo to my husband's sub. But I do love their pizza. read more

Marco's Pizza - a pizza in a box - Pizza Near Me - Douglasville, Georgia

Not feeling very valued! I placed an order online and it came across as carryout, manager did not and would not offer delivery so I canceled the order. Now, I am being told it will take 3-5 business days for a refund. I couldn't feed the family because I am waiting on $32.00 to be returned. I spend about $200 a year on pizza and o will not give it to Marco's anymore. Poor customer service. Other pizza establishments here I come! read more

I made an order via phone on 12/7/19 @2:20pm the male that answered the phone took my order which was a large cheese pizza and Medium pepperoni and sausage with garlic/Roma crust. The male asked if the order was for take out or delivery , I advised delivery and he confirmed my address. The male took my credit card information and advised it would be 35 minutes. Over an hour passed and I called Marco's on chapel hill to find out the status of my order. The same male that took my order answered the phone again but asked if I could hold. A young lady answered the call from me holding and I advised that I made an order over an hour ago and it has not arrived. She asked me my address and I gave it to her. She put me on hold. Another female picked up my call, I advised her the same information and provided my address. She also put me on hold. My call was then answered by Michael who asked if I was having trouble with my order. I advised my story about my order and the status. Michael advised there was not an order for me in there system. I advised that I called at 2:20pm and made an order and also advised the male who answered before me getting to Michael was the one that took my order and my credit card information. Michael advised the name of the male was James and Michael proceed to tell me that there was no order and there was nothing that he can do but give me free food. I explained it's not about the food, it's about my credit card information that was taken down and no order. I also asked Michael to check the caller ID to confirm that I called at 2:20pm because in the banter back and forth I felt as though Michael did not believe that I called. Michael put me on hold to check the caller iD then came back to confirm that I did call in at 2:20pm. Michael told me that I can talk to the general manager Justin thompson but could not provide a number. Michael stayed that there was not a corporate number to complain as well as the new incoming GM name was Leslie. My complaint is someone (James) took my credit card information and never inputted my order so I want to know what happen with my credit card information. Credit card fraud is a real problem here in Georgia and for a business that service customers and handle credit card information on a daily basis need to handle it more with care. Michael has no disregard and didn't provide any empathy or regard that an employee of the establishment and on his shift mishandle important information. The employee along with Michael need to be held accountable when they do not meet the mission of the employer in which pays their compensation as well as benefits. Now I have to constantly monitor my credit card for fraud all because of the incompetence of an employee. In addition this is not the first time this has happened with this location but it is definitely the last time and as a consumer I will do my due diligence in providing feedback to other existing and future customers read more

So....I really love Marcos pizza. I live in a different area now and have been hesitant to try the locations close to my home because of the reviews. I am thankful I did not focus on the reviews for this location. We ordered a cheese pizza, pepperoni pizza, and cinnamon rolls. Everything was perfect. The customer service was also exceptional. The inside of the location was clean and the food was made perfectly. I wish they delivered to our address. We will definitely be back. read more

I wish I could give this Marco's a higher score but there were a few things that prevented this. Both our pizza's had not been cut correctly. Well, one pizza was not cut at all but lucky we have a pizza cutter. The other pizza was only partly cut and I had to finish cutting the rest. While the pizza's were OK, they were nothing special and I was a little disappointed. The delivery was pretty quick, I have to give them that and I will try them again, as everyone can have a bad day. read more

I love coming here. The food is always prepared with love and served promptly with a smile. I can't argue about the prices either

Our new favorite pizza well never order from another pizza place ever again!!! We've tried both locations and they never disappoint. Poor crew had 4 people working on New Years Eve and though we waited a little longer than usual our order it was still perfectly amazing. Noticed the crew was taking on multiple jobs at a time except the driver he was the only one complaining in the store (to his co workers that he couldn't read the receipts) read more

Always tastes great and is on time. Never had a problem over years of ordering from here except when website malfunctioned once. Fresh tasting ingredients read more

Horrible customer service!! Order placed by phone at 7:53 and was told it would take 35 mins. Food arrived at 9:30 and was warm. Second occurrence. Won't be ordering there EVER again!! read more

There was hair on my pizza.....ughh! Need I say more?!? I don't think I can get over this one because I am sooo grossed out right now. Nasty nasty nasty. read more

Is there any way to give less than 1? Seriously? They don't care about making their online ordering/app accurate so when you place an order to be picked up at a certain time, it should be ready. But no. No record of my order or any information. And now I'm out the money for the order and no food. And they don't care. There's no corporate number to contact to have someone actually fix it. What a fucking awful way to run a business. So fuck Marcos. read more

Ordered cheese bread sticks. With mushrooms. Will only put on side not on cheese bread. Hmmmm will not fix to order. This is the only Marcos to do this. Lost this customer. Sorry Marco read more

May 11,2019..my aunt likes this pizza..so I go to order her one..this man has on the dirtiest pants I have EVER seen a food service worker in..and I have worked in fast food and hospitals...the pants are supposed to be TAN...the front of his pants were BLACK..and he was seasoning the pizza that came out the oven...I made a complaint to the manger..she just asked me what I wanted to order..IGNORING MY COMPLAINT..THEY NEED TO BE FIRED.Just plain NASTY.. read more

NO WAY! I was waiting for my order to be prepared when the young man that prepared our pizza came to the front literally digging in the back of his mouth with his bare hands. The same bare hands that prepared several pizza's while I waited. When he was done he wiped his hands on his pants and went back to his station waiting for the pizza's to come out the oven. He sliced them and placed them in boxes like that was the norm. Never crossed his mind to wash his hands. I informed management and absolutely NOTHING was done. Apparently they didn't see the issue. Be ware!! read more

I've been ordering from this location for over a year, and, the service has steadily gone downhill. My last two deliveries were just unacceptable. The pizzas did not arrive when stated on the website, and, were more than 30 minutes late. I didn't receive a pizza, and, the driver had to go back and get it. The wings had a texture of raw chicken. I had to put them in the oven to make them edible. read more

This store told me it would take 30 min to delivery and it's now an hour late! The store manager told me that they are short on drivers after the fact and offered nothing but a free cheesy bread. Horrible customer service! Free cheesy bread! Really ! read more

Recently the service at Marcos has been horrible. For the past three visits, either they have forgotten an item or made a pizza or salad incorrectly. I do not know what is going on up there but I don't think I will be coming back again. read more

Best delivery pizza in town!! Super fresh and hot. This is the only pizza I ever order! They deliver lighting fast. The thin crust is my favorite. Never tired the wings or salad and probably never will. Keep up the good work read more

The ONLY place that will deliver food to us....they added us when the manager heard me say that no one did while waiting to pickup. Great prices and great service. read more

Long story short, my wife and I ate a barely done pizza from here and got food poisoning. Never coming back!