It took us two hours to get our food-kept calling and kept getting the same excuse, it is on the way . Now I know everyone have problems at time but we offered to pickup our food and they would not let us. Time it got here it was cold and greasy. But we already paid and was offered no discount or refund. read more

Uses door dash for delivery Takes an hour to get a cold pizza Used to be fast and hot read more

Great customer service experience. Accidentally ordered a pizza online with the wrong address, and the guy at the restaurant sent a new pizza anyway, at no extra cost. Really appreciated him going out of his way to make sure we were fed and happy! read more

After calling three other pizza places Marcos came through!! It was delicious and extremely hot! Great customer service, excellent delivery driver!!!!!!! read more

They don't take orders at the drive thru. Which is ok just order ahead and pick up. Food was very good. Deluxe pizza and a pepperoni magnifico. Con though.. didn't see anyone wearing gloves or washing hands. Just hand fulls of cheese..... If they did, that was one fast washing. read more

I had been craving a really good pizza. This location was on my radar and on a busy Friday evening, I found myself ordering online and picking up in store 25 minutes later. The dough, the cheese the sauce: DELICIOUS Order your next Friday night pizza from here. read more

Twice I ordered pizza from Marco's at Charter Colony. 1st time I went to pick up pizza and they had lost the order, no pizza. Tonight I ordered on Door Dash, got message order received, being prepared. Then 30 min later got message order cancelled, store unable to fulfill it. Never use this store - unreliable read more

Placed the order for pickup at 6:17 and on the app it says it will be ready in 15 minutes. I arrive at 6:30 and am told it's still being made. At 645 I receive an email that says it's ready to pickup so I ask at the counter again and I am told it's now in the oven. Finally ready an hour later. read more

Marcos on Midlothian, VA by O'Tooles is the best! Not only is the good good and always hot, the customer service is outstanding. Tonight, their computer system crash. As a result, if you placed an order but did not have cash to pay, your order was free. What an awesome customer service gesture! read more

I want to like you, Marcos, really I do, but I am done with ordering from you. We ordered delivery and had to wait over 90 minutes, even when you said the order would be here in 45. Tonight we ordered carryout hoping that would be easier since we were picking it up ourselves. I placed an online order around 6:30. You said the food would be ready by 7:03. My husband arrived to pick it up and they said another half hour. Ridiculous. Then they said they would move our order up in the queue. I got a web message saying it was ready. But it is not. My husband just texted me to say that they forgot the wings. You just lost some customers. This is at least the third time this has happened to us. Over it. Over your restaurant. There are other very busy Italian places close to you who can get food out in a reasonable time. read more

Been waiting so long to try Marco's and let me say this their food is delicious omg it was definitely worth the wait. The only downfall is I don't have a location near my home but hey again it's worth the drive. And I had to try their Buffalo wings how could I only get the pizza without wings. Anyway, we I got to this location they were busy but at the same time they were friendly and rolling out those orders which was great because the wait wasn't long at all. read more

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Sucky cheese bread. It's all I wanted! On Hull Street near the Chippenham Hwy exit . They won't stay in business

The Sausage tastes amazing... One of the best pizzas i had.... Pupatella is top one though but its really good!!! I make my bf stop by since its closeby his job and get me some pizza read more

This pizza is crap, I had better frozen pizza with a fraction of the cost, dough is mushy the meats and cheeses are not good quality

Your new app is awful! WTF happened. Will never order from you again. Horrible customer service. Waited over 2 hours for an order.

order online, pizza ready when we arrived, great sauce and enjoyed the pricing. This is my favorite pizza place now in Richmond area.

Average pizza but maybe I ordered the wrong pie. The place was humming with carry outs and deliveries so they must be doing things right in the highly competitive pizza market. read more

Great food, management and customer service. Thank you Lee for solving my issue at hand to the best of your abilities.

Delivery was fast! They came 20 minutes earlier than the time they specified. The guy that brought the pizza was very sweet. Polite and had a good positive energy. read more

Marco's Pizza - Pizza Near Me - Midlothian, Virginia

Kinda overpriced but..great management and atmosphere. Also many options to choose from (variety), and everything tastes fresh!

Sorry to frag these guys. Have always enjoyed good service but tonight was the worst. Ordered about 63.00 worth pizza and salads, family in from NC, paid cash and had it delivered. The order was wrong, called back, requested what we ordered then received second attempt order and it was wrong. Once is understandable but twice? Marcos Midlothian you really embarrassed us with the lousy service. FOLLOW UP after the Owner' response: I sincerely appreciate the effort you made to look into this and offer an apology. I accept your apology. Your staff offered me a refund that night but I paid cash for the order and declined the offer. I don't want anything for free and I don't want or expect anything in return. I just would like to see more people own the problem and make things right. That is what I do in my soccer program that serves the Robious corridor. You have exceeded my expectations. Tom and many of the kids working for you have played soccer for me. I enjoy seeing them, which is in large part why I support your business. I also enjoy the food. I will order from Marco's again and share with others the experience you have provided. Best, Bill Phillips read more

Always been good service but not tonight. Made an order at 6pm and got my order at 7:15pm. At least 10 other people were waiting for their pizzas too. 25 minutes ago I was told it was in the oven, but 25 minutes later it's still in the oven. read more

Taking my business elsewhere. We have been spending money with Marcos on Midlothian turnpike for a long time. Usually there is a very nice young lady taking orders. Tonight however, we spoke with the rudest, most unprofessional, condesending, joke of an employee. "ANGELINA" is what she said her name is... Called at 10:40p on 4/24/23 and asked if we can order delivery. She proceeds to tell me all the reasons why we cant place an order "tonight" at this time. I ask if its the same every night and she says "we can go round and round about this but you still wont get a delivery. I ask if she is having a good night and she says "I usually am very nice but since you want to be rude and disrespectful by calling up here at this time of night to get food (keep in mind, they are still open)..( and this is a restaurant?). Then proceeds to continue to (I guess) tell me off... and then she hangs up on me! LOL. What a CLOWN SHOW. Needless to say we will be taking our business elsewhere along with telling everyone we can about this. read more

Marco's Pizza - Pizza Near Me - Midlothian, Virginia

I ordered online tracked the order arrived 10 minutes after it was supposed to be ready and I'm still standing here waiting 15 minutes later read more

I absolutely love the pizza, best sauce ever, but the reason for 3 stars is the pizza maker: Saturday the 16th while waiting in the car, my friend and I watched him prepare food with wearing only 1 glove and a mask. I'm not sure if it's a health reg or not, but it seems to me why do 2 out of 3? I'll still go to Marco's, I just won't watch! read more

First time here at the Midlothian location. Pizza was great and the service was even better. Chris was very friendly and provided excellent customer service. Will definitely return. read more

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I consider myself a pizza connoisseur and this is great pizza. Quality ingredients lead to great taste. I'm usually a purist and most of the time like a New York-style pepperoni pie. Marco's thin crust has great texture and works great with their Deluxe specialty pizza. A little pricier than most chains but this is better and worth it. read more

Want to make sure you all get to see this... Comment from Harry R. of Marco's Pizza Business Owner 10/4/2016 Angela: This is Harry Ragsdale, one of the owners of your local Marco's Pizza. I am sorry to hear that you did not enjoy your Chicken Club Tuscano sub. I have reviewed our lunch orders from today, and I do not see any orders with the name "Angela." Additionally, for the one Chicken Club Tuscano order that I do see, I called the business that ordered it, and they do not have anyone named Angela working there. If you provide me with your ticket number, I would be happy to investigate this issue further. Are you sure that you dined in our restaurant on Midlothian Turnpike? Regarding your comment about potato chips, it is not weird that we do not sell potato chips because we are a pizza restaurant. While I appreciate your feedback, the simple fact is that we cannot offer everything under the sun. Expecting us to carry potato chips is like expecting a hamburger restaurant to sell breadsticks. We want to make this right by you, because I am confident that you will enjoy Marco's Pizza. We can fix your hunger issue, and I look forward to hearing from you soon. Read less Message Report comment ps....I used a different persons name for the order which is why you could not find Angela. Two years later, look at all of the different types of food you sell. read more

For fast, takeout pizza with additional menu options, plus friendly service and reasonable prices, Marco's on Midlothian Turnpike is a good option. read more

The subs were dry The pizzas rubbery The delivery driver was nice And the staff is wonderful I just wish the subs were good . The fact that my pizza was protruding with grease ! Is appalling and I'm completely taken aback the prices . ITS BAFFLING ! read more

I'm in love with the specialty pepperoni pizza! Two kinds of pepperoni and the thinnest crust I've ever gotten! (I ordered thin crust...I'm not a crust fan, but I eat every bite of this!). Delivery is fast and the pizza is hot. My only complaint is the mushrooms. We got a steak, cheese mushroom sub and they used canned mushrooms! Gross. read more

Second visit to Marcos and same excellent service and food! Why bother looking any further?! I watched as the dough was being made, so clearly their method is the traditional way, instead of frozen. Great place! read more

We had never eaten at the Marco's Pizza take-out chain before. I placed our order online 1.5 hours prior to pickup for 5:15 on a Friday evening. Super simple online process. My husband arrived at 5:15, subs "weren't ready yet." At 5:45 he finally walks out with 2 subs, an order of chicken wings and a salad. The receipt taped to the salad plainly stated what was contained in our order. The wings didn't come with the ranch as promised. The greek salad didn't have the mushrooms as requested and the feta was flavorless. The "fresh cut lettuce" was bagged romaine. The 5 "fresh made daily" croutons were excellent. It came with 3 packets of T. Marzetti's Italian dressing which was "lite" which I found odd. We nibbled throughout the evening and opened up the subs at 10:30pm. This couldn't have been more messed up. The steak and extra cheese with Italian dressing, not only didn't have Italian dressing nor extra cheese, but loaded with onions, canned mushrooms and tons of black olives. My husband couldn't eat it, I'd never seen so many unwanted toppings once I managed to pick them all off. My italiano sub didn't have the Italian dressing nor any lettuce. We hate complaining but after this debacle, my husband called the store manager who offered to send a delivery driver to our house 20 minutes away with the correct order. He declined because who knows when that would've ever shown up. She credited our $34 and we got a free large 1 topping pizza credit. Ordered free pizza online with cheezy bread. Regular crust with bacon. We open it up, thin crust. And not one dipping sauce. Done. We give up. read more

Marco's Pizza - Hot Chicken Wings - Pizza Near Me - Midlothian, Virginia

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Better than every other chain that has been around for 20 years. Or is it me just needing some new mass produced version of those? Probably so. Not great. Not terrible. Fine for kids. Works with beer. There's always a coupon out there to be had, so find it and use it. read more

First time visit at Marcos pizza. Very friendly and nice employees. Pizza was great! Employees are very professional and organized in their pizza preparation. Would recommend this restaurant! read more

Marco's Pizza - White cheese and tomato pizza - Pizza Near Me - Midlothian, Virginia

Pizza is just meh. Crust bland and doughy. Salad was the best part of my order. Chicken bites were comparable to frozen ones you get at the grocery store read more

First and last time!! At West Chester Eye Dr until late Friday, they're nearby, so we ordered curbside for dinner. Expected the same great experience as Ironbridge, Hampton, & Richmond...but NO!! Long day we're hungry. Once home, Pizza looked unappetizing and not fresh. It's pizza and wings how bad can it be? VERY BAD!! Wings are skin, lots of fat, and minimal meat that's tasteless & unetable; sauce is good. Wanted to return it all but not worth the drive. Food is disgustingly unpleasant, Dad and I were sick all early next morning. It's a terrible feeling. Who the hell is putting out sickening food like that against the Brand's good reputation and multiple dining options everywhere? Worst pizza and wings Ever!! Check temperatures and ingredient's Shelf life. Your lack of Quality oversight is Poisoning us, Never Returning!!!! UGH and SHAME on YOU!!! No Stars!! read more

I absolutely love Marco's! The pepperoni magnificento pizza is my go to when I want a cheat meal. It is always worth the calories:)

This is the first time me coming here and the pizza is pretty good. U can't sit down in there they only have one table in there so basically it's for carryout and delivery. But me and my mom sat at the table and ate our food it's good but not better then Papa John's read more

Love the take out. Fast and on time. Best pizza in midlothian. When the family votes on dinner, you are the winner!!!!!! read more