So glad this new location opened in Lombard. Went there for the grand opening; lots of delicious samples, great sales and attentive staff. I'll be back to explore more of their specialty products. read more

Awesome new location. The lines were long the first few days but during the week they are more than fine. The selection of cheese, bread, hot foods is great! Did I mention they have a bar?! Lombard was in need of a good grocery store. The only complaint is that I still have to go out to Pete's or Villa Park food market for my ethnic Hispanic staples (especially meat cuts). They do have a few ethnic isles but I'd like to see more. Anyway, the produce more than makes up for it in terms of selection, although a bit more expensive than Pete's it's more reasonable than Jewels. All in all the it's the best thing to happen to Lombard since they expanded the mall. read more

This is an amazing store. We in Lombard love it and the variety and selections of foods is great. People are helpful and the store is always clean. read more

Went in 12/1/18 around 9pm, there was only one register open and as soon as another customer and myself walk up the rude cashier flips the sign to say closed. Doesn't say a word to us but clearly wasn't happy that we got in line and starts ranting to who ever was bagging for her. I was purchasing alcohol so I got in line because I knew someone had to verify my ID but since someone was so annoyed to do their job I left to self check out which also only had 1 register open and called for assistance ‍ the lady who helped me there was lovely and very helpful so because of her I'll give 2 stars (really she deserves all 5) but that first cashier deserves 0 stars. It's not like I had a cart full of stuff I had TWO bottles of wine in my hands. read more

you should look into who's posting an ad on craiglist to work here saying you're hiring for women with big b**bs lmao. That's not a good look. read more

For what it is the take out is great. The vegetarian chili soup had flavor, and is pleasantly spicy but is too salty to be excellent. The staff is friendly and surprisingly engaged in their work contrary to other deli grocery stores. read more

Click List service at this store is terrible cold food is warm and orders are consistently not ready on time or at all. This service is not worth the time or expense avoid it at all costs. read more

I normally love my Mariano's experience. NOT today. The Starbuck's lady is always friendly and kind however, the checker left a real bad taste in my mouth. I asked if I could have paper bags, he responded, No!, we're out! Then it got worse from there. Just HORRIBLE customer service and he was void of a personality never even looking up at me! I had to bag most of the groceries, the couple bags he did were just ridiculous, with fresh bread that got crushed before I even left the store. He dropped the eggs I purchased, one rolled out and dripped all over the ramp not only did he not even apologize he didn't even clean it up and then seemed pissed off at me that he dropped them. Good luck people there's salmonella all over that register. He then told some other employee to get me a new one. The person that was going to get the eggs sent someone else and went back to standing around; my wonderful checker motioned to the front of the store and then said go over there and wait for them. At that point, I was still bagging my own groceries and asked if a bag that was off to the left was mine, to which he responded, NO. Honestly, if I could find the couple items I buy there that I cannot find elsewhere, I would not go back and unless I am in dire straights. Absolutely doubt I would ever step foot in that Mariano's on Roosevelt and Finley. read more

So, I see there's been no response from Mariano's to any of these reviews. Very disappointing. Today I was at the store again. In two separate aisles there were employees complaining about working for Mariano's. And . . . . Their voices were not low - quite obviously didn't care if they were heard by customers. Checkout person was also surly today. What is going on??? read more

This store is a nightmare!! First, Mariano's corporate office is NOT concerned with fixing the issue with the outside parking lot lights that are on 24 hours a day, 7 days a week, this has been going on for 2 months, waste of energy, if they can afford the electric bill, they certainly can afford to LOWER their prices!!! This corporation (Kroger, Roundy's) does not care that they are wasting energy, and are not a green, energy-saving, good-for-the-planet company! Second, open some more checkout lanes, especially in the evenings. When this store first opened, every lane was open. Now, it is WORSE than the Lombard Target store. Third, be careful when ordering a burger from the grill area, as I ordered a turkey burger and bit into it and the inside was RAW!! As I understand from reading about this, they assign new hires that are not trained properly to cook when short-staffed. I am going back to Jewel and Target, since this place is a joke! read more

Where's the customer service already!!!? Only one year open at this location and it's already a Wal-Mart standard. Was great when it first opened, but now shopping there the ladt few times is gotten worse. I'll only give 1 example never I'm too busy to list all the things. But the checkout is like Aldis. Never anyone there to bag your groceries, do l have to do it. I bring my own reusable bags, and have to bag all my stuff too?? Please Marianos...if l use recyclable bags give some kind of discount for not using yours and helping the environment in my little way. And if l have to bag my own stuff everytime l shop there, pay me as an employee or drop your prices!!!! It's a shame. Great store when it opened, but just like all the rest...thank goodness for Costco!!!!! read more

I really do like this store. I have bought a few items that were out of date however, the managers compensated me by giving me an in date like-item. read more

I like some things about Marianos but recently it has been a disappointment. Got bad eggs and cheese here on my last trip. Trip before had spoiled chocolate and a sandwich. Some product is good but then this stuff ruins it for me. I never know if it will be good or not. Will have to go somewhere else I guess. I do like the size of the store though and employees are friendly. read more

Disappointing-- again! Please train your staff on how to bag groceries. Where is it acceptable to pack sushi on its side? Why doesn't a carton of milk deserve to be bagged? I don't have a 3rd arm to carry it. Out of blueberries???? How does that happen? Worst offense was when the butcher didn't wash or cover his hands before handling meat. No thanks! Cannot wait for Pete's to open. read more

I did clicklist for the first time last week and instead of receiving two packages of Portobello mushrooms ($3.49 per package), i received the most pitiful 2 small button mushrooms picked from the grocer/personal shopper. I have called 3 times, emailed once and I still have not received my credit for this issue. I don't think i will do clicklist ever again and I am going to think twice before shopping at this Mariano's again. read more

I was so looking forward to this store opening, since I liked one in Wheaton, but it is far and out of my way. Well, I have very mixed feelings now. I still love the store, however, not as good as I was hoping it to be. First, there are too many teenagers working there, and it is especially noticeable in the evening. So I stopped going there for an occasional dinner; the dinner area was disgusting every time I went, and the teenage workers are generally just hanging around and socializing. I blame managers for this, since they should have trained them properly. Second thing is that the buffet / self serve areas were not cleaned often, and the food tags were either mixed or missing. Now to the bakery: very disappointed. The selections are different from the Wheaton store; not sure whose idea is to have different options for the same retailer, but the reason I started shopping in Marianos is Sugar Cronut; well someone in Lombard thought it was a good idea to add cinnamon to it - wrong! And every time I go there, it has smaller and smaller selections. Also, I just ate a piece of walnut cinnamon raisin bread that tasted nothing like when I bought it 7 days ago. Pizza is different from Wheaton location too. The best by far is the meat department. And, before I came to complain here, I sent an email to them expressing my concerns and nobody really bothered to reply. There are about 12 stores along Roosevelt road that are competing for customers, I guess they think that they are better by default. read more

I've been disappointed a few times. No red peppers during the summer. Really?? They had tons of green peppers but no red, orange or even yellow peppers. Another thing the produce department didn't have was iceberg lettuce. Couldn't get over that one. Just plain everyday iceberg lettuce that all stores (except this one) carries. Today I went with my list to get bean sprouts to make pad thai. They don't sell bean sprouts! Really? So if your making egg rolls, pad thai or most asian dishes don't come here. I put my cart away and took my list of 10 items to a store just down the road and yes they had bean sprouts. read more

I decided to order for an office event and had a very disappointing experience. After reviewing the offerings online and the order form for pricing, I selected two deli trays, a cheese tray, a cookie tray and a veggie dip tray. I confirmed the order one day ahead. On the day of pickup, I arrived at my appointed time and expected to walk in, pick up, pay and leave. I went to the deli. My two deli trays were there, but then I was sent to the other departments to retrieve my other trays. The bakery had not yet assembled the cookie tray. The cheese tray was ready but disappointingly small for the price. And the Veggie tray was not assembled and i was told " the guy has never made one before" . It took 40 minutes and complaining before the veggie tray appeared. I was then scrambling to get back to the office to set up the event. I will not order from Mariano's again. read more

This location has the worst customer service. After speaking with Lisa, the customer service manager over many issues I have had with this store, she nearly begged me to give them another shot and offered me a gift card to come back. When I went to pick up my gift card I had to wait a very long time and the young woman at the service desk said there was nothing for me. She also told me Lisa was off that day and called Ben to the front. When I told him why I was there he laughed in my face. He never even apologized or told me to have a nice day or anything to make me want to keep shopping here. I am appalled at the way they treat people. It's beyond words and very shocking. I finally got my gift card after many minutes of him being reluctant. I was going to use it to purchase steaks and then never come back. They were out of steaks. I filed another complaint and never heard back. They clearly do not care abt customers. Lisa even told me she knows it's a huge issue with the younger crew and they refuse to get off their phones or even greet customers. I have had workers refuse to check me out and made me pick up my items and move to another checkout line even tho they were standing there talking with their light on! I have had workers refuse to even say one word to me. Workers also nearly run you over and don't care. Workers are constantly complaining over their schedules and seem to hate working here. This location is usually out of the items I have come to get. And there is usually nobody at the customer service desk and if so they are rude and don't care. There is a blonde curly haired woman that just likes to stand around even right next to you and not help you. It has gone down hill in the past few months as they have added more self checkout and want you to use those so they don't have to help you which is nearly impossible if you have a shopping cart full of items! read more

I am so glad that this place opened! I was first introduced to Mariano's by UIC and I loved it. Then I'd go to the one in Wheaton. This one is close and they have a lot of delicious samples available since they recently opened! I love buying my groceries from here! They also have a salad bar, hot bar, sushi bar, pizza and pasta you can eat if you want to take a break from shopping! They make fresh juices and smoothies which is good for health nuts! They also have a Starbucks in there which is awesome! And the best part is there gelato!! I love their gelato read more

So happy to have a Starbuck's inside the Lombard Mariano's! Although, if you are looking for anything new like the Blonde Espresso. They won't have it. They only have 1 espresso machine. Very sad about that. Staff was friendly and helpful. Ended up getting a regular espresso. read more

My husband and I were at Mariano's today and was at the cashier checking out at around 12:53 pm. I was not a fan of Mariano's because for price comparison, customers can be able to save a lot when shopping at ALDI and Pete's. Once in a blue moon I go there if they have a good sale for the products I am interested. One of the bagger was wearing a mask, but not properly worn. The mask is not covering his nose and if he talked the mouth is coming out from the mask. I told the lady who is supervising the self service check out, " Is it possible for you to tell your co worker to cover his nose with the mask on. To my surprised she answered me, " it's non of your business". I told her, "it is my business, because I want to protect myself and others". And was asking me to leave. My husband was still there on line waiting for so long to check out. Only 4 registers that were open and the self service at that time. Manager should see to it that customers are not piled up in the long line just to check out. I told the cashier who assisted us that for other workers protection and the customers, to please tell the bagger to put his mask the right way, which she told me to tell the manager, pointing at the nasty lady, I told her that I already informed her and the answer that I got is " NON OF YOUR BUSINESS". The cashier was so nice to listen to my concern and she walk towards the bagger and told to properly wear the mask. This is supposed to be done by the floor manager ????? As what the cashier told me, SHE'S A FLOOR MANAGER? I think the cashier was the one supposed to be the floor manager. I really don't feel good coming home and still having some headache until now. As what the other lady said if you have a zero star, it would be a zero, unfortunately you don't have one. This is Mariano's at Roosevelt Rd. Lombard IL. read more

Horrible staff. Horrible store. Horrible experience. I was unfortunate enough to encounter an unusual mammoth looking employee wearing unsanitary gloves. Well into my fifties, I was honestly shocked and quite honestly a little offended that this manager named Tonya forced me to take my ID out of the sleeve of my wallet. It was horribly rude and appalling. Tonya was also rude to the sweet young cashier who was serving me. The lack of care and respect for their teenage employees really turned me off. This manager was rude and constantly nagging the poor girl about the way she was working although I thought she was cashiering beautifully. I give this store two stars because my cashier was wonderful, but I was put off by this manager's rude behavior. read more

Good produce and food. Employees are unnervingly rude. I thought it was a one-off thing, but the employees more often than not treat you like a burden. Specifically, I've experienced this at the juice bar and anytime I ask for paper bags.. when I ask for paper bags, most of the time the cashiers roll their eyes and lug out the paper bags. Sometimes they don't even ask and just start using plastic. It takes no more time or effort to use paper... I don't understand why I have to feel like a bad guy for doing what is sustainable. Also, EVERY time I go to the juice bar, whoever is making the smoothie is in an awful mood and seems annoyed. One time, I was waiting for a juice in the morning and the lady who came up to make it (because it is often unattended) said out loud "I don't understand why they don't just close this!" To another employee. I hate coming to this Mariano's because I feel like a burden on everyone there. read more