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    Marietta Motors

    5.0 (1 review)
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    7 years ago

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    Hennessy Honda of Woodstock

    Hennessy Honda of Woodstock

    (195 reviews)

    Well, alrighty then, grab a bag of popcorn have a seat and relive this experience with me. Mind…read moreyou, you must be an average person (Huh, unfortunately this term may or not apply these days) and I will definitely, digress during this long write up (Emphasis on long). Ok, back to being an average person, anyway, you must have had setbacks due to several real-life financial situations, and you know your credit has been affected by this setback for a number of reasons. Real-life and transparency, my accounts were scammed and most of the funds weren't recovered. So, I Am a real person, and my experience may or may not help you. Ok, I took my vehicle 2018 Honda CRV with 108,000 miles to the have a courtesy diagnostic test because I felt a slight stiffness when making certain turns. My advisor Joseph "Joe" Gulino, took very good care of me which is where this amazing journey began. When I called his direct number, he was patient and went over results of the test line by line ensuring I understood. Ok, you say that's his job, well true enough, I'd rather he does his job than not! You may also know the myth about women being taken advantage of due to lack of knowledge. Well, we didn't have goggle or the support info back then! End result, my steering column was filing for divorce and wanted alimony. About $5,000 to be exact. And that didn't include the labor pains the mechanics were going to say they went through. We all know men can't handle Labor Pains, but anyway, can you believe this crap? I bought this vehicle in 2018 and took great care of it even paying it off. And now because I'm falling on hard times, just like a lover, the money is running out and now the car is trying to follow suit. Anyway, I told Joe my advisor about maybe a trade-in. The wheels began to turn. He introduced me to Tommy, the Exchange Mgr., who introduced me to the Bill Gilbert my Salesperson. Bill and I sat and talked. At no time was I nervous? No, why not? Because Bill wasn't trying to make a sell. He had a real-life person sitting in front of him, with no down payment, a car with about $8,000 or more of repairs, plus a title lien of $5300 (NOTE; I got the title loan in August 2025 for $5,000 and had been paying between $650- $700 a month since August and still owed $5300, May 2026). All going to Principle/interest. So, you do the math. All I had was my faith in GOD. Ok, now is where so of you may stop reading, so bye Felicia. So, as I was typing, all I had left was my faith. Did I ever think, "What's the worse they can say is no, I'm not qualified, it wouldn't be the first time in my life, because it's sometimes part of life." But, no, I actually I didn't even think about that because I was never made to feel like that. Bill was moving around like Mario Andretti every so often, checking on me. Tommy, the Exchange manager and I talked about Morning Devotionals, about life and faith. When Bill returned, Tommy came to shake my hand leaving for the night but telling Bill, if he was needed for questions just give him a call. As time passed, Bill and I continued to talk off and on. What really had an impact on me was when Bill said. "I understand how we can fall on hard times. We exchanged our pasts true life ups and downs. But his impact statement was, "I pray you won't, but if you ever fall into a financial situation like this, come talk to me first. Trust me, I've had financial experiences that I had to overcome. But I've been in this business, (I think he said 25 years and a Veteran), I've learned those places just give you a bandage with no padding to cover the wound so you're just applying an adhesive to a wound that will never heal. Before departing again, he asked if I needed another bottle of water or anything? About 20 minutes he came back and said, "ok, you've been approved, let's go do see the car and do a test drive". I mean it was very casually like there was never a question about the trade in. We went out had the test drive and returned to Bill's desk. About that time the finance Guru Ben, came out, asked a couple questions adding, don't worry you'll leave here tonight with that car or a loner until tomorrow. So "Whoomp! There it is or Shazam. I left in a vehicle in a Honda CRV 2023 with 35,000 miles, peace of mind having, bad credit, no money down, at least $15, 000 in repairs which included the steering column, and they paid the $5300 title loan. If that's normal, ok, but for me it was all GOD putting the right people in my life at the right time. I'm 75 with one foot in the grave and the other on a banana peel and not ready to play Russian Roulette. Also, this isn't my first Rodeo. Oh, Gauge, thanks for helping Bill out with the techno stuff and for the conversation and thanks to everyone who helped me. Honestly, this experience made up for every bad experience I'd had with this company. There has been a 100% turn around. So, Ask for Bill Gilbert as your salesperson.

    I have had my vehicle serviced at this dealership several times, but my most recent experience was…read moreextremely disappointing. The service representatives I interacted with did not appear genuinely invested in identifying or resolving the actual issue. I understand that diagnostic tools do not always reveal every problem. If the standard tests indicate that systems are functioning properly, I can appreciate that there may not be an immediate answer. However, I believe the next step should be to think beyond the diagnostic results and explore other possible causes rather than stopping at the first indication that everything appears normal. The issue I am experiencing is that the vehicle intermittently stalls when the engine goes into idle mode. It does not happen every time, but it occurs often enough to be concerning--especially because it tends to happen at the worst possible moments. When releasing the brake and the vehicle should transition out of idle mode and restart the engine, the engine attempts to restart but fails. At that point, the vehicle shuts down and all warning indicators turn off. I understand that reproducing an intermittent problem can be difficult. However, the fact that the issue does not occur during a service appointment should not mean the concern is dismissed. It is similar to calling an IT professional because a computer is malfunctioning, only for the computer to work perfectly the moment they touch the mouse. The problem still exists; it simply was not captured at that exact moment. During my visit, the main focus seemed to be reviewing previous service history and retesting components that had already been evaluated. Since the starter had been tested more than 10 times and did not appear to be the issue, attention was shifted to the battery, which was tested more than 15 times. After those tests confirmed the battery was not the problem, the process essentially stopped. It felt as though all possible options had been exhausted without further investigation. I even researched possible causes independently and found several areas that could potentially contribute to this type of issue. While I do not expect a customer's research to replace professional diagnostics, I do expect the service department to consider additional possibilities and continue troubleshooting when a customer is reporting a legitimate concern. This raises an important question: why should customers purchase or lease vehicles from a dealership if the dealership's own service department is unwilling or unable to fully investigate issues with the products they sell? I am not expecting an immediate miracle solution, but I do expect genuine effort, communication, and a willingness to continue searching for answers instead of reaching a point where the response becomes, "We tried a few things, everything looks fine, and there is nothing else we can do." The overall experience was negative due to the lack of communication, the lack of ownership, and the lack of confidence demonstrated in diagnosing a problem with the very product the dealership represents. I understand that "customers are not always right", but customers should at least feel that their concerns are being taken seriously and that reasonable efforts are being made to find the solution. There is a reason customers bring vehicles to trained service professionals. It is because we expect you to have more knowledge, experience, and resources than we do when diagnosing these things. I can assure you that customers do not spend several hours waiting in the service department simply because they enjoy the waiting area coffee and tap water filled in water bottles. We are there because we need help resolving a problem. I was willing to pay for the necessary repairs, so I was disappointed by what felt like an unwillingness to continue investigating. The "we don't know" approach is not acceptable when a customer is asking for assistance with a vehicle issue that affects reliability and confidence in the product. At this point, I cannot recommend returning to this dealership for service. My wife initially believed that using the dealership would provide confidence that genuine parts, proper procedures, and knowledgeable technicians would be involved. However, after this experience, we have to question whether the time, frustration, and stress are worth continuing to return. I hope the dealership takes this feedback seriously and recognizes that quality service is just as important as the quality of the vehicle being sold.

    Marietta Toyota

    Marietta Toyota

    (267 reviews)

    My wife and I purchased a new 2026 Toyota Crown Signia Limited hybrid SUV and Finance & Insurance…read more("F&I") products from Marietta Toyota on July 4, 2026. Overall, I rate the car buying experience with Marietta Toyota good, not great. If you're interested in how our experience went, keep reading. This review is divided into 3 parts over 2 separate visits. *** VISIT 1 OF 2 ON JULY 3, 2026 *** Duration: Less than 2 hours Part 1 of 3: Test Drive with Sales Consultant Brianna "Bri" Walters We called and made an appointment to test drive a new 2026 Toyota Highlander Hybrid. The on-site call center associate, Rachel Eve, said they would try to find one for us to test drive. She was nice. When we showed up in person for our appointment, there was none for us to look at. We did look at a used 2023 Highlander and a new 2026 Grand Highlander, and decided they weren't for us. Marietta Toyota just happened to get a 2026 Crown Signia Limited in, so we test drove that instead. My wife liked it. Our sales consultant Bri was great throughout the entire process. She's been at Marietta Toyota for about 2.5 years. She was really nice, very professional, and not pushy. *** VISIT 2 OF 2 ON JULY 4, 2026 *** Duration: About 3.5 hours Part 2 of 3: Trade-in and Price Negotiation with Sales Manager Tyler Elliott We brought my wife's 2010 Toyota Corolla LE in for trade-in valuation and to get a final price from sales manager Tyler. Tyler is new to Marietta Toyota. He joined about three weeks ago and is from Alabama. Tyler had a more traditional, high-pressure sales approach. We get it - that's just how sales works. This was where the process was not transparent to us, the customers. It's a black box. Here's how the numbers broke down: * Sticker price: ~$57,500 (includes ~$2,000 in Marietta Toyota dealer add-ons) * Discount: ~$1,200 (2.1% off) - only available by financing through Toyota at 6.34% APR * Trade-in (2010 Corolla LE): started at $1,000, Tyler upped it to $1,500 * Net price after trade-in: ~$54,800 * Tax, tag, title, and other fees: ~$5,200 In order to receive a "discount," you can't be an all-cash buyer. One way dealerships make money is by getting customers to finance. You can make a minimum of three monthly payments and then pay off the car in full after that to get your "discount" and avoid paying extra interest. There was less wiggle room to negotiate on a Crown Signia because it's a rare vehicle compared to something like a Camry or RAV4. Part 3 of 3: Finance & Insurance with Finance Manager Christie Kerdahi Just when we thought we were done, we had to go into business manager Christie's office to discuss F&I products. She pitched us on three different contracts: a mechanical failure service contract, a prepaid maintenance plan, and a vehicle protection plan for the tires and wheels. These totaled almost $10,000. We had to decide on those contracts right then and there in her office. By that point, we were mentally worn out, felt backed into a corner, and just wanted to be done and out the door. We accepted because she said we could cancel any contract at any time and receive a prorated amount back. We are highly considering canceling. You could argue that a brand as reliable as Toyota doesn't need all this stuff. To be clear, this isn't a knock on Christie specifically - she was professional and just doing her job. This part was tough because of how the F&I process works industry-wide. The contract terms (e.g., time period/mileage, what's included/excluded) are structured in the dealership's favor. Again, they have to make money. The way the numbers are presented - every step of the way, not just F&I - along with F&I being the last step before you walk out with a new car, is part of a larger, deliberate sales strategy. *** ENDING NOTES *** Dealership sales and finance managers do these kinds of things all day, every day. A lot of customers only go through this a handful of times in their lives. So dealerships obviously have the advantage over the customers here. They get you right where they want you. While we weren't super prepared going in, we felt prepared enough - yet we were still blindsided and put on the spot multiple times throughout the process. It's easy to get hung up on technicalities and details, but they do matter. There was a lot of paperwork and not enough time to review everything thoroughly - similar to a home closing, where everything moves fast right at the end and you're signing before you've had a real chance to read it all. We happened to go on slow afternoons, so we were seen almost immediately by everyone. We were in and out about as fast as one could hope, so that was nice. We didn't want to spend a lot of time shopping around and haggling, so there was value to us in getting something we wanted fast. We're very happy with the car. We were lucky it had just rolled off the truck the day we test drove it. We like Bri and would work with her again.

    Car Buying Experience - Please Read Before Signing…read more I purchased a 2026 Toyota Highlander Hybrid from Marietta Toyota. During finance, I was told add-on products were optional and could be canceled within 30 days for a full refund, so I proceeded based on that understanding. After purchase, I was able to cancel some add-ons, but a $2,800 windshield warranty was later denied for cancellation and stated to be non-cancelable under the contract. This was not clearly explained during signing. I escalated the issue through Toyota corporate but did not receive direct resolution from dealership management despite multiple follow-ups. Advice to other buyers: Carefully confirm in writing whether any add-ons are fully cancelable before signing, and do not rely only on verbal explanations in the finance office.

    SML Auto Sales - Car purchased from SML Auto Sales- wonderful transaction

    SML Auto Sales

    (11 reviews)

    Working with Johnny from SML autos is the absolute best. In an industry where trust is a premium,…read moreJohnny proved himself to be head and shoulders above the rest. For context my wife and I were in Atlanta for a week and hoped to buy a Honda Odyssey for our growing family during that time. I had spent hours looking at dozens of Odysseys, and had a spreadsheet with 5 or 6 that were worth a look. Then my wife came across Johnny's site on CRAIGS LIST of all places. I called him Monday morning and explained what we were looking for in a car. It was very clear from that conversation that Johnny knew a significant amount about the industry, and even more importantly about the Odyssey itself. This put me at ease immediately. Ten minutes after we got off the phone, and before I had even sent the deposit (he does require a refundable deposit to show that you are serious), he had already sent me a car that fit my criteria. After mulling it over for a bit, we decided to buy it by Monday afternoon. We had had the opportunity to look at a few other options from my spreadsheet in the meantime, but none really fit the billing. Once we decided to buy the car, that's where Johnny's service really shone through. Johnny started sending videos of the entire process - his initial once over, interior, exterior, and all the little details. He noted the very minor defects, and also the outstanding features (there were many). I received videos of him test driving the car in the rain, on the highway, testing various features from air conditioning to alignment. He sent me a video of the engine bay, including his assessment of all the engine components. He even put the car on a lift and sent a video of the undercarriage, showing no leaks whatsoever and no rust. All in all, I felt like I really knew the car despite not putting hands on it. Furthermore, Johnny is not pushy. When I asked about various maintenance items, Johnny actually checked for potential issues and multiple times told me the car "doesn't need that", saving me additional money. It felt like the opposite of the classic salesman trying to sell you a useless extended warranty. When I asked him if the car could be ready before we left town, he and his mechanic (shoutout to Nick) stayed late at the shop to get the car finished (I did have a timing belt put on as part of routine recommended maintenance). The best part was the windshield. After I had signed the paperwork to buy the car "as is" including any defects, Johnny discovered a chip in the windshield hidden under a sticker and told me he would take care of it for no extra cost to me. THAT is why he is so great. He goes above and beyond, and he not only says he wants the best car for you - he actually makes it happen. You see, Johnny is not just a broker trying to push cars on customers. He wants you to have the perfect car, and goes the extra mile or two to ensure customer satisfaction. We got lucky by buying the first car he shared with me - (it can take up to two weeks for him to find the perfect car for you). All in all, it took 60 hours from the first phone call to the car pickup. Just incredible. After driving the car for a bit, I took a whiff of the engine bay - and it literally smelled perfect like a new car. Odysseys are known for VCM issues that cause oil leaks and oil burning in the engine, and this car very clearly was not burning oil because there was no smell. This was just the cherry on top. Johnny, we are so grateful for you, and we will be sending everyone we can your direction. Oh, and we will definitely be back for the 12 seater van once we have 8 kids haha :)

    My wife and I both work, busy with kids in sports etc. My wife found a car that looked amazing on a…read morewebsite. She spent 2 hours driving round trip to only see a car that was night and day from the post. We found Johnny and immediately knew this was the answer to our "trust, time, searching a larger area car problem". Johnny handled all aspects of this and made it simple. He gave daily updates. He inspected, repaired and transported the vehicle. He had the paperwork ready to go and made the entire process SIMPLE (A to Z). If you are like us and do not have the energy to waste time, efforts or money CALL Johnny. You will be glad you did.

    Marietta Motors - car_dealers - Updated September 2026

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