We had a really great experience working with Raul at VW Marin. He helped us purchase a Jetta SEL and trade in our 2018 Tiguan. From the beginning he was friendly, easy to talk to, and never pushy, which we really appreciated. They also offered a great price on the Jetta, which made the decision even easier. Raul answered all of our questions and made the whole process feel smooth and straightforward. Trading in our Tiguan was simple and he explained everything clearly so we always knew what was going on. Overall it was a very positive experience and Raul made buying our new car feel easy. If you're going to VW Marin, definitely ask for Raul! read more

I had a 3-year Tiguan lease, paid on time, and turned it in on time. About 2 months later I was getting notices that the car was not turned in and payments were due. In the meantime I happily purchased a car from Carvana and was happily driving an ID4. After calling VW Marin repeatedly and 6 months of back-and-forth I learned the dealership had not turned in the paperwork to VW financial. The representative said - "they sometimes forget to do that." Unbelievable that I took care of my responsibilities of paying for the car but that they wouldn't acknowledge having the car on their property for 6 months. And then the bill came. The fight continues as I document the toll tags, and request mileage records. A total nightmare they failed to take responsibility for or fix. read more

We had a great experience at VW Marin finding a CPO car. Our sales person, Jason Arnold, was very knowledgeable about features of various models and helped us find a car that meets our needs and budget. His instructions during the test drive were excellent, finding a perfect route to test acceleration and handing safely. Thanks VW Marin - we were dreading the haggling, and you made it easy for us. read more

I second the assessment of reviewer Amir K. who stated that, "VW Marin in San Rafael demonstrates shocking incompetence and dishonesty." Repeated calls and requests for call backs went unanswered, they held the car for weeks and then claimed it had been repaired when it had not been. Their customer service absolutely stinks. read more

Terrible experience. I do NOT recommend this dealership or location for Volkswagen service. If you're buying a new car, look elsewhere--you could waste your money and time. I purchased a 2024 Volkswagen Jetta from this dealership and purchased the extended warranty. The day after getting the car, I noticed a noise coming from the brakes. When I brought it in, I was told the noise was "normal in new cars" without a proper inspection. The sound persisted, and when I returned for maintenance, I was told the brakes needed to be replaced--but this is not covered under the extended warranty. Additionally, the driver-side window makes a noise when lowering it (from day 1). I asked the maintenance team to check it, but they wrote that I declined the necessary disassembly without even contacting me to explain that it was required to fix it. I ended up taking the car back in the same condition I brought it in. Overall, my experience has been very poor. I would not recommend VW as a brand, particularly service at this location to friends or anyone considering a Volkswagen. If you are thinking of buying, I suggest looking at other brands or dealerships--you risk wasting both your money and time. In summary, I regret buying a Volkswagen, and most importantly, I regret using this dealership for maintenance. read more

Volkswagen Marin - Abnormal noise from left rear window. - Auto Parts & Supplies Near Me - San Rafael, California

See all

Very disappointed with the service at this dealership. I recently purchased a part for my Volkswagen and provided full vehicle details, including the VIN number. Despite this, I was given the wrong part that didn't fit my car. I had to drive across the bridge twice to try to exchange it. On the second trip--during posted business hours--a manager told me the parts department was closed and I'd have to come back on Monday. No help, no apology. Just wasted time, fuel, and frustration. Even worse, I had an issue with my exhaust system, which was clearly leaking and under warranty. Before replacing the part, they charged me $300 for an inspection, claiming they weren't sure it would be covered. Once it was confirmed under warranty and the part was replaced, they refused to refund the $300. Just endless phone messages and conversations that went nowhere--"blah blah blah"--stalling, avoiding, trying to shut the conversation down without resolving anything. No apology. No accountability. Just messing around and refusing to take responsibility. That whole situation wasted even more of my time--hours spent trying to get a simple part replaced under warranty. It's clear they don't care about your time, your money, or you. By the way, this is a Volkswagen and Audi dealership--and it's the same people running both. Be very careful dealing with this place. The same staff that pretends to be helpful when you're buying a car might treat you completely differently once you've signed. After that, you're just a target for upcharges, misinformation, and poor communication. I've seen a pattern here: mistakes, lies, and manipulation. This isn't my first Volkswagen--but it will absolutely be my last. I've dealt with multiple VW dealerships, and the behavior is always the same: shady charges, misleading communication, and no accountability. It feels like a culture, not just a one-time mistake. Same tricks, same treatment, same company attitude. There seems to be no effort to improve. Now compare that to my experience at O'Reilly Auto Parts. I walked into the store, gave them just the year, make, and model of my car--no VIN required--and in less than two minutes, I had the correct part for a lower price. Thank you to the professionals at O'Reilly for showing what real customer service looks like. Word of advice: Always double-check the parts they give you at the dealership. Seriously--Google the part yourself and compare it to what they bring out. You basically have to know more than the people who work there, even if they've been doing it for years. Don't trust--verify. And let's not forget the extra $24 in tolls and nearly two hours of my day I'll never get back--all for their mistake. read more

Volkswagen Marin - Part - Auto Parts & Supplies Near Me - San Rafael, California

DO NOT BUY VOLKSWAGEN!!! I bought a 2023 Tiguan brand new, and from the very first oil change at only 3,500 miles, the oil level started dropping. I reported this to the dealership, and they told me it was "normal for a new engine." That was a lie. I returned several times asking them to fix the issue, and they never did. Instead, they kept saying "this is normal for a turbo engine." Now I have to carry an extra liter of oil in my car at all times just to top it off between oil changes (every 5,000 miles). Volkswagen sold me a defective vehicle and refuses to take responsibility. I cannot return the car, and now I'm stuck with it. If you are considering buying a Volkswagen, think twice. They do not stand behind their vehicles or their customers. read more

Laith Burjaq made my experience purchasing my 2025 Tiguan SE truly exceptional. He was professional, incredibly knowledgeable, and attentive every step of the way. Laith listened carefully to what I was looking for, offered thoughtful guidance, and ensured the entire process was seamless and stress-free. His integrity and calm presence stood out immediately. If you're looking for someone who truly cares about their clients and delivers a high-quality experience, I can't recommend Laith enough. read more

Good process, other than the "add ons" for a used vehicle. Buyer beware: the price is not the price. Their business model is a shakedown.

TL/DR version: quasi-criminal operation, foisted stolen vehicle with extensive repairs necessary on me, total lemon, beware and stay away. I went in to buy a Q3. It had a musty odor and I decided to see what else they had available. Always wondered what the Q5 was like so decided to test one out. Cool, I like it. I ask them to crunch numbers for both cars. They come back with numbers for the Q5 only. I ask them again to show me the numbers for both. They do a hard sell for the Q5, "well you like the Q5 so much, why do both?" Ok, fine, it's at the top of the budget I prepared but it works, let's move forward. So I sign the agreement. That's when they tell me it's been stolen. I'm annoyed but it's late, I'm exhausted, I have a lot on my plate and I'm stressed, I don't want a new car, I need a new car, fine, let's move forward. I get the car home and over the next few months I discover it has the top 2 issues with the Q5 that haven't been addressed: a rattling sunroof and a faulty PCV valve. I'm able to fix these myself, but the dealership writes me here and offers to "make things right." As I'm asking "how?" even more issues come up. The plates aren't on record with the DMV, so it was never properly registered. The front passenger side cv boot is torn, needs to be replaced along with the axle. The rear control arms need replacement. An oil leak needs to be fixed. I bought the car for $17k. To fix all of the problems it has, the problems it HAD ON THE DAY I BOUGHT IT, would add at least another $16k to the price. It would DOUBLE the price of the car. This car should have never been sold in this condition in the first place. I am livid with this place and I warn anyone even remotely considering purchasing a vehicle here to STAY AWAY. read more

Love the professionalism and friendliness of the sales rep, Manny. He took his time and made it possible to get my new car. My entire experience was amazing. Also special thanks to Leonel and Joel for also assisting in giving me the best offer I could have asked for! read more

Volkswagen Marin - Car - Auto Parts & Supplies Near Me - San Rafael, California

VW Marin in San Rafael demonstrates shocking incompetence and dishonesty. They held my car hostage for 40 days, then refused to honor their written promise to cover rental car costs beyond my insurance coverage. Despite having written proof and receipts to service person - Christianne, they've ghosted all reimbursement requests for 10+ months. Management deliberately evades responsibility and breaks written commitments. Save yourself the headache and money - take your business elsewhere. The fact they're willing to ignore documented promises should tell you everything you need to know about their business practices. read more

I don't know how these people sleep at night. Went to buy a 2026 Volkswagen Tiguan SEL R Line Turbo and put $1,000 deposit to hold the car and they approved me for 10% APR and I decided not to go through with it and it's been over a month and they still haven't sent my $1,000 back!!!! read more

$700 to change battery on a 2019 atlas.... A $250 fee for reprogramming after installing a battery.... What a laugh... They seek every opportunity to get out of warranty coverage. I'd never buy a VW again. read more

I was subject of the high pressure sales "plan" by a team at this Dealer who made me an offer for my trade abut $4,000 less than it's value, tried to sell me a worthless add on service or "protection plan", and then after I got up to walk our and request my Title and keys back, increased their offer for it by $3800 which just proves this Dealer engages the usual pressure tatics. I had told them not to put me in a pressure chamber and that is exactly what they did.-- Be WARNED that you are going to be put through this if you have a trade as a matter of course. It is far better to negotiate with CASH only. This proves the point. I walked and did not buy the care they had for sale that I was looking at and I have NO regrets. read more

Grace is a rockstar, be sure to ask for her if you are in the market for a car. Great experience all around!

I have a ID.4 2023 that has been at the Service Repair shop over 6 times since I bought this car. It is all Warranty and recall issues. The locks and handles, as well as the screen, still do not work; they were never able to fix the screen or the locking mechanism on my charge door. I once got my car stuck in the parking lot for 30 minutes trying to unlock my vehicle to disengage the port. Every problem was always someone else's issue. It's the phone, it's the charging station; we can't fix it until we see what is happening in the shop, after they asked me for videos to show them the problem. The response is that we can't see the issue, so we can't fix it. I let them know I needed my car over the weekend and was told that the keys were not left with the weekend showroom people, as it's no longer policy. Why is that? I had no money attached to my invoice, and it was signed. So, you have had my car all week, and you don't have the common courtesy to ensure I am not left without a car all weekend. I am a single mom without a car. It was already hard for me to get to work all week without a car. There is absolutely no customer service at the VW dealership. Don't bother unless you want a significant headache. read more

Angel and Bobby were great to work with and helped us find our son's first car!!! 4 stars:)

Cooper made my experience easy and well. I drive about 45 minutes and chose their dealer ship due to the eager to get me into something and out of my negative equity! Kareem who also chimed in to help out with my questions and concerns on coopers off days! As well as the finance manager Emad, very informative and helpful during the signing process. read more

I just had to pay $3500 because I have a GTI engine and they all fail about 70,000 miles. Why would I buy another VW? The GTI engines have been designed the same way since 2009. They decided never to fix it and instead, make people pay this huge price. I got a three year 80,000 mile warranty. However, it was five years before I got to 75,000 miles. Don't ever buy a Volkswagen. They have no care about you. We talked to our friend who said he quit working for them because he was a sales person, but all he did was refer people to the shop. read more

Was about to buy a 2021 ID4 from a private party. Jason Arnold reached out to me just in time to give options. I was impressed by his professionalism, attitude, and low pressure sales orientation. We did show up the next day to consider options. He and his manager was willing to work with us to give us a convincing price. He did try to sell me some additional things - but I simply declined. After signing documents at Finance Dept w/ Joshua, I noticed that they don't give physical copies, and I should have been more detailed oriented. They provided digital copies the next day, and I noticed a minor error. Jason called me next day, I appreciated his follow-up. Some sales people don't care about you after a sale is made. But with Jason, there was consistent follow-up by a phone call and email to help resolve my minor concerns. read more

Not sure if whether my experience was a result of incompetence or dishonesty, or, to be fair, how much to attribute to VW Marin or Volkswagen America, but I went in for a warranty service in response to a notice from VW America, and wasted an hour of my life to be told that I had "missed" one service and "used" the second one of two for a new vehicle, and had none available. One thing is certain, this was a waste of time, and at best complete incompetence between VW Marin and VW America, at worst dishonesty. I see other reviews stating "They seek every opportunity to get out of warranty coverage." and my experience was consistent with that. I wish VW Marin and VW luck, I will never purchase a VW again, or do any business with VW Marin. read more

Finally turned in my iD4 lease and couldn't be happier. Worst car and worst dealership I have ever dealt with. Too many things to mention. Goodbye VW!! read more

We walked in for the Atlas SEL. Our sales person Diego went above and beyond. Easy to work with him, patient and knowledgeable, made the different assisted so we would get a good deal. Totally recommend this kind and polite person. If you walk in here make sure you ask for Diego! read more

Thanks to Shawn Jackson at VW/Audi Marin the process of trading in my 2023 ID4 for a new 2025 ID4 was about the easiest ever! Shawn was patient, responsive, and helpful at all times, without any degree of the "hard sell." Car buying/leasing should always be this easy! Shawn even drove the potential car to our house during a family gathering so all could see the car and weigh in All great!! read more

I've always been fond of saying that stereotypes exist for a reason . . . and I'm sure you can discern where this review is going. Car salespeople have a well-deserved reputation for being less than forthright, and today's experience did nothing to lessen that reputation. IOW, these guys are lying sacks of elephant dung! I called two days prior to hammer out the details of a lease for an ID.4 EV. The Standard model was no longer available, so Raul offered the Pro model at the same down-payment price and only $40 more/monthly, and he promised a model in dark blue. This seemed to good to be true, so I asked him THREE separate times to repeat the terms and turned on the phone speaker, so that my wife could listen and verify. We went earlier today to get our new car. . . . I was so excited. Of course, once we arrived, we were quoted a down-payment amount that was 70% greater and monthly payments that were 100% more than what was promised. And of course, the only available color was white. When challenged, the sales rep did his usual spiel, "Let me speak to my manager and see what we can do". He returned to feed more drivel: "This deal is only for you, so don't tell anyone." I honestly believed that cheesy sales cliches were a thing of the past, but I guess it pays to take advantage of the lowest common denominator. While the new offer slightly reduced the monthly payment (it was only 67% greater than what was promised), it actually RAISED the down payment by 7%! Really? I can't even begin to describe how insulted I was. I then summoned my inner Sterling Archer and replied, "Eat a bag of detectives"! Enough said, Marin VW & Raul employed a classic bait-and-switch technique to get me to visit the dealership. Essentially, I was being bent over without the courtesy of a reach around . . . thus a one-star review. read more

Amazing buying experience at this Marin location. Our sales person Diego went above and beyond - knowledgeable and professional, making sure no details go unexplained or unnoticed. Emad the finance person another knowledgeable and kind person to work with. Made paperwork more bearable for sure! A great location with good vibes, clean and professional. read more

I bought an ID4 in September of 2022. Thanks for not telling me that the darn thing does not is qualify for the EV credit. IRS wants $8,000 back. Credit + Interest Do you think I should be bitter? I wont even get into the recall nightmare. read more

This is the worst service department ever!!! If you live on the opposite side of Marin and get a loaner from them you must have a credit card on file with them so they can charge you for toll. What the hell!! I have a platinum warranty package that I pay for and you mean to tell me for my service visit's that require a loaner because the vehicle's coolant hose ruptured and brake issues on a car that is just a year old needs replacing. I have to pay for my toll !!! You need that eight dollars that bad ?? You're getting my business. It took a week to get a loaner my daughter was limited on how far she could drive because they claimed they didn't have a loaner and couldn't get one sooner. But they finished repairing the car in two days. But they couldn't get a loaner for a week for my daughter. This is Marin people need I say more. The color of our skin (BLACK) didn't put us as a priority and we need to have a credit card on file for one of their loaners. Alma is telling me it's just like a rental car. "BS" my daughter gave them her debit card Rental Companies take debit cards now Like I said this was the worst experience ever. Do not buy a new car at Volkswagen Marin if you're Black because the service department treats you like a second class customer. The extra money you pay for platinum is like you're paying for aluminum. Rental companies DO NOT REQUIRE YOU TO HAVE A CREDIT CARD ON FILE. Some companies just require a credit card or debit card, but it's not put on file even if you are Black. read more

I'm writing this 5 STAR review for Volkswagen Marin and specifically for salesman Jesse Leeman! I recently purchased a vehicle from Jesse. His customer service skills were great! I recommend this dealership! read more

I have been taking my Tiguan to this place for a number of years now. So I go in for a usual service, including new wipers. The mechanic put on a pair of wipers that were TOO LONG for the windshield. I mean, a monkey could have done a better job. That then caused damage to the side of the windshield. They replaced that and gave me a loaner to use in the meantime. Then I use the car for 5 days, and a giant crack just appears on the side of the windshield that was ruined by the wipers. So they then replace that. So I look at my credit card bill yesterday, and there are 2 surprise charges from VW Marin, one for $500 and one for $48. I NEVER GAVE THEM A CREDIT CARD TO USE. They somehow used my card to charge me (WITHOUT TELLING ME) for 2 rims that were supposedly ruined on the loaner, and then gas (at a whopping $8.25 a gallon!? Are you f**king kidding me?). I never signed a contract, and never gave them a credit card. They must have had a card on file for me from a previous charge. As far as I know, NO BUSINESSES STORE CREDIT CARD NUMBERS, but they must have. And then without telling me they charge me $548. They did reverse the $500, but I am in absolute shock that ANY business would just randomly charge a credit card without having permission to use it AND without telling the customer. I'm going back to Royal Automotive in SF. I truly feel as though I have been robbed. And then let's go back to the wiper situation. My 12 year old could have done a better job! AVOID!!! read more

Volkswagen Marin - Auto Parts & Supplies Near Me - San Rafael, California

First of all I'm not a frequent buyer of new cars but when I do I make sure I do my homework. I had previously selected and visited many large VW dealers in the Bay Area. As far as 1st impressions go only Sunnyvale VW made a good impression. The others I was left very disappointed. Even after visiting several times and had to travel to make these visits happen. Apparently that's not serious enough for some sales people. I could spend a lot of time on the bad experiences. So let me cut to the chase. Marin VW was responsive, courteous, interested and cared about getting my business from 1st contact. If you want no nonsense / no BS just straight up good direct customer service then you have it here with Marin. Our advisor Jay is my kind of guy. He listened and got me what I wanted right away. We even negotiating down on price and it was a breeze. When the car we wanted wasn't available Jay arranged for a driver to specially pick one up from the port all in a day! Jay knows his cars and knows his customers needs. He doesn't play games. Even completing paper work with Xavi in finance was painless. Long story short the future is NOT Tesla. There is life left in doing business the old fashioned way and it can be enjoyable and worth it. You just have to make effort to seek it out. I highly recommend Marin if you're looking for a new VW or Audi. read more

I'm not sure if it's the dealership or just the vehicle specifically but I have a vehicle that is a challenge. Every few days it's electronic system does not work as intended. I've been locked in the vehicle. It has has turned off in the intersection for no obvious reason., the dash and the entertainment display have gone completely dark for half a minute, the key fob has worked incorrectly. I doubt I can blame this on the dealership however I've not had much support from the dealership about resolving the issues. Salesman was pleasant, but not complete in educating vehicle... indicated I should read the manual or make an appointment with service. When returning with service, the first person I spoke with was condescending. My last several experiences have been pleasant, but not resolving my issues. So you can see it's more about the vehicle than the dealership. I'm not sure what I'm gonna do and I'm not sure I have a recommendation for you. read more

Just purchased my new used car from Volkswagen Marin. Jesse took care of me and made sure I got the best deal possible!! He and his manager made me feel very confident and comfortable with the purchase process. Highly recommended! read more

Volkswagen Marin - Auto Parts & Supplies Near Me - San Rafael, California

i attempted to get a purchase rolling on a weekend.. online purchase attempt.... cash purchase, but had to wait on funds to be transferred. offered deposit to secure vehicle but was refused. " we dont do that" first thing monday morning i called, ready to complete purchase but got voicemail and no other sales staff offered to help me. then i get a text from Wilson Ho... my original contact at closing time saying the vehicle was sold. worst service ever thanks Wilson read more

I had the humble opportunity working with Theron, and Tyler in sales! Tyler and I helped my friend get a certified pre owned E golf with 3000 miles! Though my friend was a little difficult to reach at times, also being tough to nail down, we were able to help them get into their preferred new car! I helped them fill out and sign all the paperwork without the finance guy, and it couldnt have gone more smoothly! I recommend Tyler in sales and his manager Theron for any future vehicle purchases! Thanks for making it too easy! I also worked with alan in service! Alan didnt give me a hard time when I brought over a friend's new Audi Q5e that had some sort of SOS malfunction light! It turned out, it went away on its own! read more

I will say that Jay Dhillon, the sales consultant, was wonderful and deserves 3 to 5 stars for his service. However, his colleague, Jesse Leeman, and the management at this dealer are not worth your time and effort. We contacted Jay over a month ago via sales program through our bank about a pre-owned vehicle listed at their dealer. Jay was friendly, professional, and open about working with us to secure a better deal on the vehicle we liked. Fast forward 1.5 months later, my husband and I decide to go through with an auto loan through our bank. Jay was not available at the time my husband called so Jesse answered on behalf of Jay. My husband told Jesse that we were ready to buy the car and asked for a break down of the fees and charges. My husband asked about declining the optional paint guard treatment that this particular dealer uses on all their cars. Jesse suddenly got pushy and said that it was not optional (it's listed on the dealer page as optional) even though we had mentioned to Jay about declining this feature and Jay had said that he would try to accommodate us. My husband called out Jesse about this suddenly no longer optional feature. Flustered at my husband calling him out, Jesse waveringly said that he would check with management and see what he could do. Since our bank is on the East Coast and it was after 5 pm for us, my husband said that he needed to know if this could be done as soon as possible otherwise we would renege on buying this car if our bank didn't approve the extra fees or pricing. Jesse immediately said after we mentioned this, "Oh, there an appointment to buy this car later" today. It doesn't take a genius to figure out that Jesse wasn't telling the truth. Why didn't he say this at the start of the conversation? Rather convenient to say this after being called out. Anyway, Jesse said that he would call back in 1/2 an hour and let us know. Jesse didn't call back in 1/2 an hour. We had to call back 40 minutes later. He saw the caller id and triumphantly answered sounding like Alvin from Alvin & the Chipmunks on uppers, "it's sold!" Not believing Jesse, I put in an inquiry on their website under my contact information and not my husband's. Jay had called me back less than five minutes later and told me that the car was available and that I could negotiate the optional paint treatments. I later called back Jay and told him about the poor service we received from Jesse. Jay said that he would try to smooth things over. Jay called me back two hours later and said in the most defeated tone that the car was in fact sold. However, the car is still listed on their website and I know that Jay tried to reason with the management but the management could not lose face over the fast one that Jesse tried to pull. After this incident, I would trust swimming in a piranha infested river with an open wound over working with this dealership. They proved to me that ego and protecting a smarmy, lying, rude, fragile young man like Jesse is their priority over selling cars. read more

Normally, I don't write reviews for products or services, but I felt obligated to publicly praise Brad Foon. He makes car shopping & purchasing a very pleasant experience! We have purchased a total of 7 cars from him (from 2 other car dealers he used to work at) in a span of 10 years. 3 of the 7 cars we purchased are from Volkswagen Marin. With Brad's help & expertise, we were able to get the carssss we like at VW and stayed within our budget. Additionally, Patrick was very helpful, friendly and got all the cars ready for us to check out and test drive. They do have an amazing team working at VW Marin! Also, we were greeted and treated warmly by employees working in the showroom. Overall, we're very satisfied with our experience with VW Marin. So, if you're looking for a VW vehicle, we highly recommend the Volkswagen Marin. read more

Volkswagen Marin - Our Appa: VW Jetta - Auto Parts & Supplies Near Me - San Rafael, California

I just completed my 3rd lease deal with VW Marin and this go around was no small feat. Since leasing my last vehicle, I had moved out of the Bay Area to The Sacramento area, over 2 hours away. I was contemplating doing my new lease with a local dealership however Omar, at Marin had diligently checked in with me, made sure to listen to all of my needs, got me the most competitive price/deal (I know because I did the homework) and knowing how much of an inconvenience it was for me to travel to Marin, HE DELIVERED MY NEW CAR TO MY HOUSE. Loyalty to their customers is clearly a pillar of their mission and I am so grateful and relieved. Sometimes this process can seem so impersonal so go with VW Marin so that you can feel secure that you are getting the most personalized experience possible. read more

I leased a VW id.4 in February 2025. The sales experience with Sergio Pacheco was excellent. Sergio was professional, knowledgeable, thorough, helpful and courteous throughout. He is focused on customer care and satisfaction, which are standout qualities that I really appreciated. read more