Be careful when moving in here. For the last week elevators have been shut down and from what i was…read moretold its over nonpayment to keep up to date permits. What a great time to not have access to an elevator right as its time to bring all the Christmas decorations home for the holidays. What would happen if the CUSTOMER didnt pay a bill on time? But lets be serious, the state inspectors do not come out right away to shut down service so i dont want to hear "i forgot"

Overall, good place. Dan is nice, and not to mention he's kinda yummy and easy on the eyes (lol)…read more For the overall operations, the rates are still a little high, but I like some of the flexible options. The biggest reason for 3 stars is the kiosk that never works. What was the point of the company spending money on a kiosk out side, that you can't actually use after business hours??? Of course I can always call and make payment or do online, but that's extra time having to type out your CC number and everything else. The point of a kiosk like this is to simply tap your card quickly, and go. The card reader says "Ready" but when I go to make actual payment, I always get this error message in the picture. They need to fix it once and for all. Has been like this for months. Maybe because not many people use it, but for those of us that do us it, we want it to work! Sometimes in the middle of the night on my way home, I just want to stop by and pay the bill right quick without having to go online or stop and pay over the phone. The elevator in one of the buildings was malfunctioning at one point but they did seem to get that fixed thankfully.

The staff here is awesome, super helpful and down to earth. Got me everything i needed and more…read more Thanks for everything!

If you care about your property I don't recommend this place. I should have listened to my gut…read more While my property was in a gated area and I assumed there some sort of security that patrols the property. Well someone tried to break into my trailer by cutting off the lock for the back ramp and the trailer next to me backed and hit my trailer and dented the side and scraped the window bezel. The place has a lot broken down cars and garbage and trailers that are run down. I can almost guarantee there some people living in some of them. I moved my trailer to a place about an hour from where I live but they offer free dumping, free ice and free water and an area to wash your trailer and even better they offer electricity for your trailer and 24 hour access and even what's even better than that no broken down eye sores.

I have referred others to this location because of Mark's great customer service. His kindness and…read morecompassion is beyond 5stars. Thank you Mark for always being a helping hand!

Great place to store your RV. Concrete pad, on site security, security gated and no trouble. we…read morerecently went to pick up our travel trailer to go on our annual two week camping trip. much to our surprise we found out that upper management decided to cut off the water source to fill up our water tank... bummer. We reached out to the on-site manager, Mark. He was very kind and went above and beyond by making some phone calls to find us a water source close by where we can fill up our water tank. close by is the Pleasanton fairgrounds and they were more than happy to let us use their water. Thank you, Mark for providing excellent customer service by making some phone calls to find the water for your tenants. Job well done!

Does anyone know about the auction process? My grandparents had a unit and my grandfather stopped…read moremaking payments and did not tell anyone. I believe the unit was auctioned off on March 26th. My grandmother is dying and I would like to retrieve the sentimental photos she stored there. The customer service representatives I spoke with were really helpful but limited by their lack of knowledge about the sale. My grandfather really screwed this up and I just want to find the photos of my grandmother.

Clean storage, helpful staff member in Leo. Very Courteous, professional and informative…read more Unit prices are likely some of the most affordable that you will find in this area. well maintained property, you can access your unit from 7 am to 7 pm daily which is convenient.

Our local, San Leandro nonprofit needed more space than my laundry room/hallway/under bed storage…read morefor our events 1-2/m. I researched my local storage options well. Chose SafKeep because they had special pricing for first 3 months AND had a moving truck for move-ins and move-outs of storage unit AND offered free help moving into the unit! I needed drive up access to quickly load and unload the suv for day-of events. Check! Gated, clean, easy access to main roads, great customer service and management! Check, check, check! Very happy we chose SafKeep Storage!

This storage facility has some of the best prices in the area. The staff is straightforward and…read morefirm in upholding the rules for all of its tenants. I feel extremely confident with my items being stored here.

I give PS four stars for one reason, and one reason only. Kyle…read more Kyle came on board as the manager, about a month or so after I became a customer in April 2017. Without going into detail, the previous manager had a very aggressive interactive style. I felt helicoptered under this person's management style. I will make this positive declaration: I appreciate that the precious manager had a small, drive up space available in a very desirable location on the premises. When Kyle came, he was like a drink of wonderfully cold, refreshing, and calming water on a sweltering, hot summer day. Kyle is the only reason, I enjoyed my stay at PS. I could take my time to organize and deal with my belongings. No helicoptering. Kyle has a gentle spirit. He is also very diligent about doing his tasks and ensuring that things are safe and in order. I had promised to give a good review, but failed to do so until now. Today, I went in to see Kyle, and apologize for not writing the review, but discovered that he is on vacation. The lady who is filling in for Kyle is also very gracious. The minute I walked in, she spoke with kindness and professionalism. Her name is Michele. So, now there are TWO reasons to rent from PS: Kyle AND Michelle! I decided to put off my review no longer! So here it is! Keep up the good work, Kyle and Michele! You make PS look REALLY, REALLY, REALLY GOOD! They are SUPER fortunate to have you!

helped a friend load items here and found a full SQUATTERS NEST equipped with MILK, CHEEZE-ITZ, AND…read moreTRASH!! Absolute hazard and ZERO SECURITY whatsoever. Save your time/money/consideration for another business!! They also change the locks and give zero notice. DISGUSTING EXCUSE FOR BUSINESS! Spend your hard earned money elsewhere

Dawn is a very pleasant person. She explains everything by the dot. Takes her time showing you the…read moreunit.

we were eager to just go in and get this going as soon as possible! As almost a newly wed couple;…read morewe looked forward to finding a storage that was close to us and a place where we felt we could trust our things to be in good hands! Dawn was the reason why we closed a deal and walked away with a key. Price points were a bit high but Dawn made it happen and with her professionalism her possitive approach to all of our question made the choice easy! She made us feel comfortable and and at ease with our choice to choose this location! Thank you Dawn for bringing back the hope that good customer service is still out there. I hope your company values this in you.

The storage space was generally everything we expected. We had one issue with one freight elevator,…read morebut the staff went overboard to help out and we were not seriously blocked. They also made various tasks easy, such as learning how to access the facility and helping us accommodate our movers. Super friendly and very much appreciated.

Jamison was amazing! I signed up for storage at the Alameda Clement location which they told me…read morethat insurance was a requirement to rent a storage room.. so i went through with the process. I came to find out that was NOT the case. Insurance is OPTIONAL not a Requirement. I came to this location and explained my situation with Jamison and he easily helped me with my situation. His compassion, willingness to help and problem solve stood out to me. Also, this location is very clean. I definitely recommend him and this location. Thank you Jamison for all your help! Amazing employee!