I don't write reviews often, but Marko and KT at the Abbott Kinney On Cloud location genuinely…read moreearned one. I drove all the way from Long Beach and I would do it again without hesitation. I walked in as a professional DJ who is literally on her feet all day at weddings, corporate events, and everything in between, and walked out feeling like I had a full personal coaching and styling session. Marko was THAT guy. He took the time to actually understand my life, my needs, and my vibe before recommending a single thing. Sweat-friendly apparel? Check. The perfect shoe for 8-hour performance days on my feet? Nailed it. His attention to detail, humor, and genuine care made the whole experience feel less like shopping and more like being helped by a friend who happens to know everything about athletic footwear. I was so inspired that I posted about On Cloud on my Instagram story to encourage others to shop at THIS location. That is not something I do lightly. KT set the tone from the jump with hospitality that made the whole visit feel warm and welcoming. You can tell both her and Marko genuinely love their jobs and love this brand, and that energy is absolutely contagious! Give them both a raise, protect them at all costs, and never let this store lose that warmth. On Cloud makes me feel like a baddie athlete and I am fully here for it. If there is an affiliate or athlete program, I am raising my hand because this brand already has my whole heart.

Absolutely love my ON shoes! I got a pair through the WalkGood organization, and fell in love with…read morethe brand. The name hits the nail on the head, because you literally feel like you're walking on clouds! I got the On Cloudmonster Hyper Shoe in pink! This is my favorite running shoe, and I feel much lighter running in these than any other shoe! I ran in the shoe for the first time at the Abbott Kinney One, and they were one of the sponsors. Their booth had displays of shoes and also a fun booth (photo attached). Their store was super clean and had a variety of items, including socks and other accessories. The workers were helpful and we even shot a promo outside of the store. I think you get tremendous value for your buck, and it's definitely worth the purchase if you're on the fence!

I was happy to hear they opened a Princess Polly at the Century City mall. I shopped in person at…read morethis store for Coachella festival outfits back in March and more recently for a wedding guest dress. I really like Princess Polly clothes and they have a variety of clothes for all types of occasions. Their stuff is so cute and have sales very often. I do wish they carried more of their online items in store. I've noticed they sell out of their popular sizes quickly like 2-4 so I recommend to call ahead and check with the staff to see if they have your size. Regardless I've had good shopping experiences and the staff is very friendly.

I tried this company for the first time by placing an order 8/31 for HOCO dresses for my daughter,…read more2 weeks before event. I do A LOT of online shopping and a familiar with carriers and shipping speeds and I checked their their return policy as well as their shipping policy prior to ordering. Sadly, I didn't think to check what their policy is for lost packages. Originally my delivery date was 9/5 (bc holiday weekend), but I got a msg on 9/5 saying shipment was delayed because the carrier misrouted the package and the new arrival would be 9/9 (today). But the tracking shows the pkg has been and still is in Henderson NV (from CA to CO, then backwards to NV before it, if ever, gets to TX). Their horribly annoying automated system told me the package would be delivered Saturday 9/13 or Monday 9/15. By then it will be too late. I spoke to their customer service and found out they have a terrible policy in place for missing packages. Not only do I have to wait the full 6 business days (normal, but they said 6th day is tomorrow but on my calendar its today if 9/1 was the holiday), but if it doesn't arrive tomorrow (which tracking indicates it won't), they wait ANOTHER 14 DAYS before they will declare it missing. FOURTEEN DAYS after expected delivery?!?! I have never heard of giving a carrier that much EXTRA time to "locate" a lost package. They use an unheard of carrier that can't route packages correctly and their own company policy is to wait 14 days AFTER the expected delivery date for said carrier to locate the misrouted/lost package before Princess Polly admits they lost it. Insane. Its been delayed twice already and their customer service and company policies are subpar in the industry. Honestly we don't even know if we want their dresses, since this is our first (last) time ordering from them. We don't have the dresses we ordered in time for my daughters HOCO, despite ordering 2 weeks in advance; I still have to now take her shopping at a store with only a couple days before event; and I won't get a refund for another 2 weeks or longer. So I'm out money plus no dresses, plus extra work. Princess Polly should be ashamed of themselves and also out of business.

What awesome selection!!…read more Cool location, friendly staff and the highlight - you will find items that you have only seen in magazines or online. This is not your average adidas store! My husband found pieces to add to his collection that are unique and very cool Service and selection that you would expect at Century City mall

I called this Adidas store multiple times over two hours and no one ever picked up. Very…read morefrustrating when you're trying to get a simple question answered. Needs much better customer service and phone responsiveness.

I brought some shoes to Shoe Lab for repair (finally)! the guy was so nice, and honest, and the…read moreturn around time was pretty quick!

Wore my $1,300 Christian Louboutins once for my wedding and brought them here for a sole…read morerestoration. Got them back with a missing spike. Ricky refused to take responsibility, offered no solution, and I had to fight just to get a refund. If they weren't responsible, they wouldn't have refunded me. Terrible customer service and no accountability. I won't be back.

I had a really good experience shoe shopping. I was in retail for 40 years so I have expectations…read moreto be frank. I won't spend where I'm not helped. Well, we were pleasantly greeted when we walked in. We looked around and I spotted a pair I wanted to try on. There were other customers in the store as well trying on shoes. I liked the pair I tried but I just wasn't sure and thanked them for all their help. They were very pleasant about it. An hour later I went to look at the same pair of shoes but walked out with a different pair. I even got the first time customer discount. I will definitely be going back.

I'm giving it one star because I can't give it 0…read more I've purchased several shows from Thai brand through the years and I enjoy the quality. I walked into the store perusing the nicely put together merchandise and waited to be attended. Not one of the 4 clerks noticed my existence. Walked to the register hoping someone would notice I was ready to pay. After 5 mins of standing at the register with with a pair of shoes on hand, a young clerk walked right past me, in front of me however entirely ignoring me. She did this 2 more times until (probably my furious stare) made her finally acknowledge me. She was not cordial nor helpful. Asked me what I wanted as if her employment didn't depend on costumer purchases. I asked her to call the manager, she instead called another clerk (a more seasoned one) who instead of offering assistance and and an apology, nervously wrote down generic information and fumbled a few words. When the manager finally came up, he looked annoyed that he had to deal either the subject and let the other clerk finish writing the info. He did not even attempt to say hello. All in all, disastrous costumer service. These people are the reason why stores close down and online shopping takes over. No disappointing, and rude interactions with dense humans.

Every time I reach out to this place and get Roger specifically my issue is resolved almost…read moreinstantly, he knows his stuff and he has amazing customer service. I tell everyone I know about this place. It is a hidden gem in century city. Highly recommend. Thank you Roger

I must be the unlucky one because this place was a nightmare. I've taken several shoes and a few…read moreaccessories, and every single item has been a disappointment to receive back and some were irreversibly damaged by them. Even the simple things I needed done with my shoes were poorly done, and the shoes started ungluing quickly after getting them back. The other items they worked on they either damaged by them thoughtlessly deeply scratching them and carelessly applying leather stains on the to parts they shouldn't have. I wish I would've never heard about this place and I wish I would have never gone here. I'm so disappointed and also angry because all my things they ruined were very expensive and one of the things they damage irreversibly was my grandfather's. It's not worth the chance, just don't go here.

I am still team Cole Haan. They have an awesome selection. The staff is friendly I had the same…read moreguy who help me before he recognized me and my shoes. They had some shoes 40% off that caught my attention. I think I will come back in about two months and get a few some winter travel shoes. They have good selection so I will be back go Team Cole Haan.

Thank you Joel! Super helpful and attentive. Awesome service. Ordered some shoes and helped me find…read morethe right ones for me.

I had no idea there was a Skechers in the Century City mall until someone mentioned it. Head up to…read morethe second floor to space #2970. It is sort of kitty corner from Macy's, so it's not the easiest place to notice. I popped in on a weekday morning to buy some easy to slip on black on black sneakers for work. Since I was the only one in the store for most of the time, I was lucky to have Alex's devoted attention. He was extremely helpful, retrieving shoes in two different sizes to make sure I had the best fit. On top of this, he suggested I join their loyalty program for an extra 10% off! There are even more discounts if you happen to work in the mall. There's nothing sketchy about kicking it with my new, comfortable, affordable Skechers!

Our family is very grateful to Harold! He helped my daughter to find the perfect pair of shoes with…read moreher unusual bone structure on her feet! And gave us very helpful advices! Thank you!