Went here recently to get a Pokemon card graded, now being my second time trying to do the process…read morewith GameStop. I now know not to ever use them again. Every time I go they are unbelievably unkind and outright rude. The man behind the counter asked me if I had an account (I thought he meant a Pro account) and I said no, and he then almost completely just disregarded me going back to helping another women. Thankfully my phone number was linked to my free account so was able to get past that. Otherwise just totally depressing being here, said thanks for the help and all I get back is a "yep". Will now only be grading through CGC after this submission is over as a result. Mind you- this wasn't some $5 card, it was for a 1 of 1 Jungle Persian signed by Matthew Sussman (voice actor of Meowth). Even let the guy keep the change, next time I'll take my pennies somewhere else!

Had an issue with this store, where I discovered they (and other GameStops) were fraudulently…read moreoffering "extended warranties" on PS5's, by processing them as "defective returns". According to their employees, nearly going out of business a few years ago, GameStop starting changing policies and recently put in place a requirement that employees must input serial numbers from the consoles before "defecting" them. This means that individuals with brand new machines, have to exchange them for refurbished or pre-owned systems to extend the warranties. After being forced to do this, I received THREE BROKEN systems, in one week. The first wouldn't even initialize for setup, the second would run for about 5 minutes (which I video recorded) and the third my son managed to get going for 2 hours before it crashed. Most of the store personnel are decent, Nick and Chris who did the first and second "Defective returns" were cool enough. Lindo who did the third one was extremely kind and polite, almost to the point it makes you less upset with the store. FRANK, the guy who I spoke to for the fourth return, was literally one of the worst human beings I've ever met. He immediately demanded I come back Monday (I.E. wait all weekend) to speak with Nick. He refused to look up the receipt in his system, pretending like he couldn't until I pointed out every other employee could, which is when he said that he didn't care to do it. Frank wouldn't check to see if he had a compatible system left in the store, unless I first wiped the last PS5 they gave me of my accounts and dragged it in to the store, to potentially find out they didn't even have another one. He stated he wouldn't test any console beyond powering it on to make sure it actually starts. Said he wouldn't call Nick (the store manager), contact a district manager, or any other form of management. GameStop can thank FRANK for the Consumer Fraud complaint I spent two hours filing tonight with the Attorney Generals Consumer Fraud Department, detailing the stores deceptive practices that have now wasted around 20-30 hours of my time and left me with 3 defective systems in one week. GameStop's Better Business Bureau rating of 1.07 out of 5, which includes hundreds of atrocious reviews describing conflicts and scams with returns, refunds, customer service, conflicting information and rude treatment from staff, explains it all. Googling yields a long list of articles explaining how GameStop has been heavily scamming customers for years, trying to steal money from them on everything from online orders to refunds and warranties. The BBB also lists how GameStop will drag out warranty problems so long, the warranties lapse and then refuse to honor them. Most of the people working there seem to be decent kids, or retirees just trying to make a few bucks, with the exception of FRANK who actually makes me sick, but GameStop needs to close up shop.