Do not let these people anywhere near your AC . After numerous visits each time resulted in $1500 bills . They finally sold me a $69.00 pump for $800 and then charged me $250 for install only to find it was a solution which was not needed. After contacting them and being told thier manager would be in touch I am still waiting. Had the pump removed as clearly it was not necessary, still waiting for contact. These people are unreliable. Do not use read more

I had a great experience with this company my blower motor ended up needing repair and Mario's was able to get me a quick appointment (I spoke with Elija VERY helpful setting everything up to fit my schedule) and they took care of the problem, sort of, I noticed the new motor sounding louder than I thought it should I called them back to double check, And they responded immediately getting me someone to come back and take another look. and THE HERO OF THE DAY WAS ADRIAN he replaced it without any hassle and bc I opted for the membership and when he came he also did my biannual maintenance I was truly impressed My technician was ADRIAN. Adrian was VERY KNOWLEDGEABLE AND TOOK CARE OF EACH PROBLEM AND ANSWERED MY 1 MILLION QUESTIONS WITH EXPERTISE AND PATIENCE. My AC had never been cleaned that thoroughly before, he truly want above and beyond! My faith in air conditioning companies has been restored by how thorough and knowledgeable he was! Adrian was truly the best! And Elija was able to price things very fairly (thank you Elija) and I will definitely be using them again! THANK YOU ADRIAN! read more

We have had the best service experience ever. We had Luis Calixto ((Mario's Air Conditioning and Heating) come in to check our air conditioning system which had quite a few concerning issues which he promptly, efficiently and thoroughly, resolved. We are totally satisfied with his performance, his knowledge and caring. He is definitely an asset to Mario's Air Conditioning and Heating company. (COPY) read more

Do not choose this company!! We had an appointment with them and they showed up 4 hours late I called the office twice and all they said was the technician was behind schedule and he would call no one ever called. Once he arrived I had to remind him what problems we were having and be basically told me that it was not a problem with the AC but a builder problem and he couldn't do anything about it. read more

They are the worst, we are seniors and retired military and they over charged us for a air conditioning job. They cleaned the unit and added a UV light "1700.00 And that is with a 10% discount we had a service contract. The job took less then 45 minutes and the UV light cost approximately $200.00 the rest was labor. This company ripped us off. We have a prepaid service contract we will cancel and ask for a refund. We are done with this company. read more

They are unresponsive and do not complete work that you are charged for. I have called and tried to escalate multiple times and keep getting a voicemail. I will be filing a complaint with the BBB. read more

I chose Mario's Air Conditioning & heating (Hudson, FL) for a couple or reasons. 1. I went to Lowe's and they use Mario's Air Conditioning & Heating. I now have Lowe's if there is a problem to back me too. 2. Their price included more and it was the lowest price (I had 4 other estimates). I saved almost a $1,000.00 and I got an upgrade included in the price of uv lights and charcoal filtrating system. 3. I liked the person they sent to tell me about the different options, she was very personable and friendly and extremely knowledgeable. I told her what was included in the other companies price and not only did she include in the price but, like I said it was almost a $1,000.00 less. August 16, 2023 The day of the installation Juan and Michael showed up 20 minutes early they were very professional and knowledgeable. Juan and Michael were fast and efficient. They went above and beyond checking to make sure that all the duct work was in good shape and re-taping if it needed it. I had 2 vents that were not blowing very much but, they fixed them and now a nice breeze coming out from them. I am Extremely Grateful & Thankful and a personal Thank you to Juan & Michael.... M Daley Pinellas Park, FL read more

I called Mario's Air Condition & Heating last month for seasonal maintenance. The technician tried to get me to pay $1,500 for cleaning the furnace because he said it had mold. I said no. Then he said I needed coolant in the 7 year old hvac unit. That would be $700. I asked him how long does the ac unit last and he said 10 - 15 years. The coolant should last as long as the system. DON'T EVER use this company. A bunch of scam artists with Terrible Customer Service. read more

I was very disappointed with my routine service this year. My AC is 10 years old but is working fine after Marios installed a new motor 10 months ago. At the time they said the unit was just fine. The tech this year was only interested in selling me a new AC even though he admitted my system was working fine. He asked to use my hose to clean the coils and left the hose in the yard instead of returning it where he found it. Left with the thermostat turned extremely low and never bothered to open the closet to check the filter. Minor things but in the aggregate I have reservations about hiring them to install a new AC when it's time. Update: I just read this news which might explain a new focus. Southeastern Home Services, a newly formed residential home services provider specializing in HVAC, plumbing, replacement, and maintenance services, announced that it has purchased Tampa Bay-based Mario's Air Conditioning & Heating in a deal backed by WhitneyWilder. The deal is the first of several acquisitions of Central Florida-based home services businesses that Southeastern Home Services plans to complete this year. read more

Cancelled twice on my service after I waited each time for several hours. Would not recommend this company!

Horrible Service. Nothing but lie after lie after lie from their home office. HUGE turnover of employees. Run Away Fast. Do NOT even consider using this company. Our referral was through Lowe's. We purchased a new a/c-Heating unit. Lennox.unit with warranty. 8 months later it died. Schedule many times for a tech to come out to repair and time and time again they are no shows. Unit and pad totally unlevel. Very bad long term for the unit. 6 weeks later they replace with a new unit. 1 week later it dies. There was a hole in the refrigeration line. It took 3 days to get a tech out to repair. So many no shows by technicians, never a call from the office. When we call them back the office at Mario's just gives us more excuses and lies as to why they were a "No Show" Today is the 3rd day in a row they are No Shows to level our unit. Always another excuse with Mario's on their failures. Do not use this company. read more

As of today, 12/27/2023 The VP, Thomas reached out and they have agreed to fix the issue and the charge will be on them. They are scheduled to come out on Friday and I will update with the completed work and satisfaction after the fact. read more

Wanted to update my post below. Tech showed at 11:55 but I was told I was scheduled for the first appt of the day. I paid for a tune up $79.95 which is mostly a visual inspection. They do not clean the coils as some companies do As part of the tuneup. I was told I had mold and bacteria on the coils and once I pressed him on why he thought there was mold he later back tracked and said people use the terms mold and bacteria interchangeably , which I told him was not true as they are two different things. . I asked how much to spray the bacteria and he quoted me $469 to clean and sanitize if done today or $527.00 if he came back out. I asked him to finish the tune up while I thought about it and called Caldeco which quoted me $179.95 to clean the bacteria. He then asked if I had any power outage and explained that we lost power for 6 days due to hurricane Milton. He told me that the compressor on my unit that I've owned for less than 2 years(bought a new home in 2023 and the same company Marios put the unit in) was going bad and I needed a booster. I said that the builder and Marios gave us an extended warranty and he went on to explain that the extended warranty coverage would be denied due to the power outage/hurricane. He also tried to sell me a blue light for the bacteria for $1,700. I don't remember what he wanted to quote me for the booster, but I said I would just wait for the air conditioning to die but he explained it could be 4 to 6 weeks to get a new one in... etc etc .Bottom line they don't care about your time, the warranty means nothing, they are over priced and just trying to scare you into buying parts. both my air and heat are running fine And have been prior to this call. And I had Marios out less than a year ago for another tuneup and had the blower cleaned only because I had new flooring put into the home and there was a bit of dust in the blower. The tech I was told that would be coming out today was not the tech that showed. They constantly change techs. Last year I called and asked to speak to the service manager about that issue but after calling and leaving 2 messages he never called me back. The good ones seem to leave the company because when I ask for them they are no longer with the company. I won't be calling them again. read more

Lack of empathy for the fact that I have a 72yr old disabled parent at home with no A/c for almost a week. .Worst customer service on earth. Never ever return a damn phone call as promised..repair guys are awesome though read more

Do not use Mario ac Their Lenox units are junk. their units are junk spent more money in breakdowns than the thing is worth. I would leave zero stars, but it will only allow me to push one read more

Marios installed the HVAC system in my new home through the builders. After six months the builder had to finally call in another company because Marios had no intentions of fixing the system to cool and heat all areas properly. read more

Marios put the slab for our AC unit over the clean out opening for our septic we had a problem with the septic and called and told them what had happened they said I would have to pay because they do not know if another company had not moved it real smart Now I will file in small claims and make them pay someone else to correct their problem read more

Second time using Mario's . very poor quality of work this time. the tech left screw screws out of evaporator unit locate in garage. did the same on the outside unit. he did not check the inside unit of the mini split in the sunroom. He then sat in his service vehicle for a good 25 minutes, I guess this was done to show he was at address working..LOL. He spent less than 30 minutes checking units. I contacted there office and the rep stated someone would be calling me regarding the service issue, NO ONE EVER CALLED OR EMAILED TO DATE ...IT HAS BEEN A MONTH NOW. read more

BEWARE!! Very unprofessional. Worst driving ever on 56 in hudson. Went into the grass and went around people in rush hour traffic and he almost got hit lol. Would never let them work on my stuff now that i saw that. Wow read more

On 4 February I had a scheduled appointment with Mario's. They came and found that my condenser had a leak. My unit is only two and half yrs old. No problem, how much to fix it (thinking I had some kind of warranty), well I did but it didn't cover it...so 2200 bucks later they came and replaced it, this time I have a warranty for 10 years. I am not complaining about what was being replace, my problem is this....the maintenance guy came out, didn't introduce himself, said good morning and started to do his thing. The only questions he asked was if he could put his water in the fridge and use the garbage can. Don't maintenance clean up after themselves and take their own trash? Below are pics of the things that he left behind. Not good Mario's! read more

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Bought a new ac from them. It's only three years old. Have had them out here 3 times that it has broken. Now this time the coil is leaking. Yes it's under warranty but have to pay 1500$ to have it replaced. It's been over three weeks and they have not called or told me anything. Called them and they said sorry but haven't fixed my problem. I'm sorry now that I went with them to replace my old unit. Nothing I can do but bite the bullet and never recommend them to anyone. Well they finally got the part. Replace it . I had to pay half for the repair before they even had the part. Over three weeks they had my money. Well as soon as it was repaired they called me for the other half of the payment. They couldn't call me back at all the weeks I was trying to find out when it was to be repaired. They took the money out of my bank account with out my permission. I told them I would pay them the next day. Because I'm on SS and didn't get paid till next day. I got an overdraft penalty from my bank. These people are a shady outfit I would warn everyone that would use them!!! I'm going to take my business elsewhere and never use them again!! read more

one of the worst company in this area they are only interested to rip you off as much as possible i have a unit from this company we have more issues and the customer service is one of the worst read more

our AC unit has this high pitched sound since we moved into a new build. it took them 3 weeks to get out to us and when they arrived they said they fixed the issue but they didn't. they left the house and didn't clean up , stained my new carpet and when we called the company back to complain they were not accommodating to come out in a timely manner. when I asked for the owner of the company to contact me, I was told that wouldn't happen. the lady that I spoke with was rude and actually hung up on me . the owner of this company needs to know how rude their workers are. read more

First I'd like to say the customer service sucks! I called the office a week ago to talk to the office manager and of course no call back.. I'd like to say that they ripped me off.. the first guy did come out at 9 stayed till 1 am to fix my ac but he just cleaned the pump in my return changed me 450.00 the 2 guy came out and he cleaned my condensor outside charged me 365.00 now if the first guy had cleaned everything then ok 450 I wld be ok with but over 800 in a weeks time? Totally rediculous and they don't tell you the cost upfront about anything not even a possibility of what it cld be and how much nothing! They got my money and it's still not working right I bet my paycheck it's the thermastat but did anyone change it? Nope so I'll have to pay somebody else from another company to come replace that! Oh and the first guy had me buy the warranty for 17.95 a month for maintenance so my bill wldnt go no higher then $450.. I will not be keeping that and I'm never calling them again! I pray that whoever reads this review does their homework before hvn anyone come out and TRY to fix your ac.. read more

This unit was installed under a year ago and is under warranty. The unit was leaking air into the garage because the seal was peeling off. We called service and they said they would be here 7/3/20 between 12-2pm but never showed. The service tech Jake was in Palm Harbor and FORGOT. Another tech assured me that Jake would be there at 5pm. That time came and left and Jake got here at 6pm. He taped over the old stuff and rushed this job because it was 4th of July weekend and the job was free because of the warranty. When they installed this unit, they said they would maintenance it yearly but Jake did not want to do it. My husband asked him why he lied and said he would. Jake walked to his Mario's van and left us standing there. I called on Tuesday to find out that a false police report was made. Jake was not threatened in any way, so basically, this company took the easy way out to get out of their warranty. Maybe they thought by lying to authorities would be ok, but it's not! The truth of the matter is, they lied. Now I have an AC that is not under warranty?! I will fight this in court like a civilized human being and make sure that a judge hears the truth. It was literally told to me that "oh, it's 4th of July weekend, he probably wanted to be out of there quick"! RUN FROM THIS COMPANY BECAUSE IF THEY CAN LIE TO AUTHORITIES, THEY WILL LIE TO YOU. PLEASE GO WITH ANOTHER AC COMPANY! Social media is a great thing, especially if you want the TRUTH to be told! read more

Mario's Air Conditioning & Heating - AC unit - Heating & Air Conditioning/HVAC Near Me - Lutz, Florida

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Crooks! Con Artists!! Cheaters!!! Swindled me of almost $1000 to do repairs on my ac system that did not even work for 3 days. Did not send me detailed invoice of what the charges are for despite asking for it repeatedly. Dont trust these guys with your money. read more

Purchased a new HVAC system from them 6 years ago and had a 10 year warranty and service contract rolled into the price. The initial install was great but then took several months to get a final inspection done. In the 6 years since purchasing the system, they have come out to do the annual service each year but each time they have found something wrong with the system. The charges for repairs (which are not under the warranty or service contract) over the 6 years would come close to paying for a completely new system. Now today the service tech tells me my compressor is going out due to high amperage (which they fixed last time they were out) and informs me that my compressor needs to be replaced (parts under warranty ) but price will be high due to labor and coolant which are not covered. He then went on to suggest that I replace the entire system. This company seems to be in constant rip off mode to get additional charges added to their customers. If I end up replacing the compressor or the entire system, it will NOT be done by Marios. read more

"BUYER BEWARE"....Do not use this company! I called for a estimate for a very simple install - ground level air handler 2.5 Ton for a 2/2/1. The air handler was already removed and they quoted me $4,500.... Total fraudulent organization praying on those with zero knowledge or the elderly. The story gets worst- the AC tech didn't even go into the attic to see if any repairs were needed on the insulation....Unbelievable!!!! Get 3 to 4 estimates before purchasing any AC repairs or replacement. Afterwards I called the company to complain to management and the owner was out of town. I hope I hear from him to share my disappointment! I did hear from the install manager, but this is the guy the rep called that quoted $4,500- so he's a dirt bag as well! It wouldn't surprise me if those who rated this company with 4/5 stars are family members. Thank you! read more

Words to describe my experience; Phenomenal, professional, courteous, prompt, outstanding. Looking for a place to replace my AC system since Saturday. Mario's was recommend, I called them today within 45 minutes I had someone at my doorstep. My technicians name was Dan. he covered my floors (2 story house), put a new system in its entirety. My house was spotless, the air conditioner is working phenomenally and Dan was an outstanding technician very knowledgeable. Would I recommend them ""YES"". you will not be disappointed. Thank you Mario's for the good work. By the way (they brought a portable AC the night my unit broke) ""LOU"" read more

Does not follow through or properly stand behind their work. Paid over $9,000 for new ducts and insulation. I have one room that is consistently warmer (during summer) or colder (during winter) by almost 10 degrees at times. They cannot seem to rectify this. Prior to this I had a 2-3 degree discrepancy, which is why I installed new duct work. Jeff assured me new duct work and insulation would correct this problem. I had this installed a year ago, I'm still very unhappy. I've called and requested to speak to Mario, the owner. I've never been able to speak to him. He once sent an email telling me it would be fixed. Never happened. They have my money and I have a huge loan. read more

I call them to come and look at our AC unit. Fred and his partner Junior diagnose the problem and fixed a problem ASAP. Our house was 91° inside after a few hours it it is now cool 76° thanks so much I would highly recommend this company read more

if there were negative stars i would use them. this company apparently installed an ac unit in my daughters rental and they have not had a full month of running ac since they moved in!!! definitely not experts! read more

I never write reviews, but this business is a total rip off. I got there 49.95 a/c check up, the technician did nothing he supposed to do instead he tried to sell me duct cleaning. It was a waste of money, I contacted Marios the next day to voice my displeasure and the supervisor told me that wouldn't cash the check, they did. This company is a scam. I'm posting this all over social media. read more

We have had Mario's out to our new house a few times, but the latest visit is what I am here for. Our master bedroom does not cool down properly, so Jake came out to fix it. Ever since he came out the air has not been cooling and more areas are sitting at 80 degrees instead of the 76 degrees we have it set for. I have actual pictures of a thermometer I have been placing in different rooms(out of direct sunlight or heat). They have argued with the pictures we have taken and now want to have a meeting next week. This will be over a week of me trying to get them back out to the house to correct the cooling issues they have caused on top of the previous cooling issues. I'm not sure what is going on, but do yourself a favor and seek out another company to do your work. read more

After speaking with Thomas Hagar, I was assured by him that this wouldn't happen again and has agreed to rectify the situation and would immediately on 1/19/21 send out a technician to fix the problem read more

Matt Niehoff and all of the technicians at Mario's have been Outstanding. I got 2 new Lennox 25 SEER systems installed. Their attention to detail is the best. This company is extremely professional. Knowledgeable maintenance and installations have been great. They answer their phones, they followup, they keep you informed and represent the best product in Lennox. Very Pleased !!!!!! read more

I paid this company $4500 for a new Lennox ac unit. A month later, 3 service calls and waiting on the 4th there is still an open permit and I can't sell my house. Owner won't even call me. read more

We had our unit catch on fire in February (31degrees) at 10 pm. We called three companies; one said curtly, "he would be there in the morning", next was a "robot",. At 1 am we called Mario's and spoke to Matt. He asked a number of questions and then said "will you be warm enough?" and offered to bring a heater! His estimate and assessment was within the other quotes my husband (steam/air engineer) had previously obtained. Ray and Nic came right on time and worked efficiently and professionally. Our call to Mario's was the best thing to come out of what could have been an awful start to our New Year. I still smile when I think of Matt's "heartwarming" question. (I am Not related but would be proud if I was!). read more

I called to get their duct cleaning and disinfection. Well after calling to speak with someone I got a call from the same person that sold me the cleaning ($1800.00). I explained that I was having the same smell well after MUCH discussion he stated that they could replace all the ducts for additional $4600.00 and that would take care of the problem. JUST SAYING BE CAREFUL read more

Got estimate on Tuesday , new A/C installed on Wednesday.. 5 ton 15 Seer Lenox .. if you want quiet this is the one. Matt came on Tuesday , explained everything in detail,. Three installers on Weds, very professional and hard working, never took a break even for lunch from start to finish.. have had two other A/C companies in the past 10 years, from now on its Marios.. read more