In 2018, we bought our first vehicle and chose StateFarm Ewa Beach since it was near our home. When…read morewe bought our second vehicle in 2019 we decided to stick with StateFarm. Not even a year, our 2019 vehicle got rear ended. Frelynn was so helpful in guiding us on what we needed to do. Communication with Frelynn and her team were very prompt through either phone calls or emails. After the car accident, Statefarm was able to cover our medical visits, PT, and massage under our policy. And our vehicle was fixed without a problem. Frelynn also helped us with our home insurance policy which was significantly affordable compared to another company we had that didn't even include hurricane. Couple weeks ago Frelynn's office lady called me to schedule an appointment to review our insurance policies. Today, my husband and I had the appointment with Frelynn. We like this idea since we tend to forget what's within our policies. After meeting with Frelynn today, she's still a very friendly and caring agent like how we first met her. We like how she reviewed our home and car insurance policies explaining thoroughly to help us understand what our policy covers. She also gave us a quote if we wanted to upgrade our insurance. She didn't give us any pressure which was a plus. Before we left, she surprised us with thoughtful StateFarm gifts for being her clients. If you are looking for a car and/or home insurance, I highly recommend Frelynn as your StateFarm agent. Give her a call. I think she also does life insurance.

I had my vehicle clipped by one of those heavy duty push carts at Home Depot. Within a week or so,…read moremy vehicle was repaired and I was back on the road. Ms Frelynn Kahalehili Ewa Beach office is by far the most reliable, accurate and professional. I am stunningly impressed

Excellent customer Service with answering my questions on my policy and regarding what to do if you…read morehave an accident with another car

I highly recommend going to this State Farm agency from the moment you walk in they are all very…read morefriendly & try to assist you as quickly as they can. We've had this insurance for years now and signed up at this location and they haven't disappointed when we needed them, they even sent us holiday cards which is really thoughtful. It's very neat & clean inside, there's always available parking so you don't really have to struggle to find parking which is always convenient and their office is easy to find. Shout out to Akila he went above and beyond to make sure we had our claim sorted, he was very punctual with everything & we had free boba! You will not regret going here or having State Farm as your insurance they are amazing!!

I've been going to Guy and his staff to get insurance for years. Customer service is top notch.read more

I agree with Marissa. Better service and funny how cost with other agents is cheaper.read more

I'll only take time to write an excellent or poor review. So this review is for receiving EXCELLENT…read moreservice from this team! I was put in an unpleasant scary situation with AAA when they supposedly signed me up for a homeowner and auto policy. Approximately couple weeks later and after they collected my premium payments, they basically told me that they would have to terminate my policy because the property value exceeded their limits! They didn't even survey my property! Then, they said the policy will terminate in about 21days! They even advised for me to cancel my policy with my previous insurance company. Basically, AAA they left me in a bad situation and now having to find another insurance company in 21days. I have never filed a claim for this 70yr old home. A friend advised me to contact their agent Lance Arakaki at StateFarm which I did on Good Friday (holiday). I explained my urgent request to obtain insurance. He was very professional, gave great advice on StateFarms requirements and the process. He emailed me exactly what he needed and kept me informed almost daily on the status of my application. He took the seriousness of my situation knowing AAA was terminating in couple weeks! Lance called me yesterday to tell me the great news that they will be able to insure my home and auto for a competitive price too! So Lance and his team members Erin and Leslie pulled a miracle in 1 week!!!! I've learned so much about this process and the importance of working with knowledgeable professionals! I highly recommend you contact this team if you are looking for an agent. Lance and his team will definitely be there to support you and give honest advice! Much appreciated and thank you to Lance, Erin and Leslie!!!!

First time meeting Lance since my previous State Farm agent retired. I had to make changes to my…read moreinsurance policy and was given the opportunity to meet with Lance to go over my current policies. I'm so glad we were able to meet with him, because he was very informative and made me think about what other ways to keep my assets protected. We felt very comfortable speaking with him and never felt like he was being pushy. If you need an insurance agent , definitely go see Lance and his team

I have had an excellent experience working with Brandon Kim's State Farm team. As an Administrative…read moreManager, I frequently need assistance with business policies, workers' compensation, vehicle insurance, insurance cards, and policy updates, and their office has consistently been responsive, professional, and helpful. I especially want to recognize Mike Choi and Deja Nako for their outstanding customer service. Mike is always professional, knowledgeable, and quick to respond. He follows through on requests, communicates clearly, and makes even complex insurance matters easy to navigate. Deja Nako has also been incredibly helpful and efficient, particularly when I need insurance documentation, policy information, or assistance with vehicle-related requests. She is always friendly, responsive, and willing to help. Whenever I have needed something for our business or vehicle policies, she has been quick to assist and help keep things moving. Even when the office is busy, the team consistently provides excellent communication and customer service. It is clear that Brandon Kim has built a strong team that genuinely cares about its clients. Thank you to Brandon, Mike, Deja, and the entire team for your continued support and outstanding service. It is truly appreciated.

Made the difficult decision to switch insurance companies. I reached out to a few companies for a…read morequote, and Brandon responded quickly and made his schedule flexible to meet me in person. It was nice for a change to walk in an actual office, and meet an actual agent with actual live team of workers. No more having to deal with a company that has a 1-800 mainland number having to talk with over the phone. It was a much needed change to switch, as Brandon analyzed our previous home policy with our previous insurance carrier and felt it was under insured. Although he increased the coverage, the premium was just about the same. Additionally, not needing to deal with a 3rd party company for the hurricane coverage as State Farm was able to cover it as well. As for our auto, unbelievable savings. Brandon gave my son a great discount on my his classic car since he almost never drives it. We have a great discount on our other auto's using the Drive Safe & Save App. The Bluetooth beacon was easy to connect to the State Farm Drive Safe App, and the beacon is left in the car to monitor our driving such as: speeding, hard breaking, fast cornering distracted driving. The app will rate your driving performance in each category, you can check on your score. My son fussed a bit about needing to have it in his other car, but when I suggested he pay his own policy, he was okay with it. The life insurance process took a while, but Brandon kept in touch every step of the way. He explained what would be happening next etc. Mister and I had the choice of doing either a phone interview or an on-line interview and the processor was so friendly and patient! I got everything ready in advance, such as my medical history, medications, doctors information etc. Ultimately, I did not need to take a blood exam because they spoke directly with my physician for the information to make a final decision! Brandon and his staff is so diligent, super duper friendly Brandon is straight up and professional. When leaving either a telephone message or sending Brandon an email, he responds right away! I'm so happy and feel secure being with State Farm. Brandon is so patient and took his time explaining the policies and is great at recommending what is best. THANK YOU BRANDON!, THANK YOU BRANDON'S STAFF!

Very knowledgable and helpful in all aspects when it comes to needing insurance. Colin does a good…read morejob at taking care of his customers from start to finish - very much a family feel.

The customer service out of this office is beyond exceptional. They have been helping me and my…read morefamily for several years and we have never been disappointed. We recommend this office to everyone 100% !!!

Rayna and her team are the best. They helped with bundling my car and home insurances for some…read moresavings. Also, Rayna helped me save money on my mortgage by assisting me in refinancing in a better rate. Highly recommend.

We were recently shocked and concerned about our recent jump in homeowners insurance - went in to…read moretalk with Jesse - he was amazing! We would of appreciated a prior notice of the Hurricane hike. However, one Jesse broke everything down and was very positive even after we said we wanted to "shop around" - he was still so PROFESSIONAL and KIND! As we checked others we contacted him and he helped explain further and provided additional insight on how to compare! In the end we felt not only better informed but TRUST State Farm is the right insurance for us. MANY THANKS to Jesse for his patience, professionalism and information and to Kaitlyn for helping take the payment!

It is kinda difficult today to find a company that offers homeowners insurance policies. I am so…read morefortunate to have called Nakoa Kai and had the opportunity to work with Taylor Colon. She responded to all my concerns and provided me with updates from the beginning, to the quote and now, signing my policy. Taylor made the process painless and worry free which is a good thing during these times. Mahalo again Taylor!

Aloha, June 5,2024…read more My name is Ms. Lourdes Vergara Marcelo. I have few cars and have been a customer under Allstate Insurance for years. When Mr. Manuel Buenconsejo said he was retiring, I was very concern in regard to my current car policies. However. Jensen Gaoiran emailed& introduced himself to me and he was able to find ways to give me reasonable discounts for multiple car insurances. Welcome to Mililani Mr. J. Gaoiran and thanks for giving me peace of mind. Mahalo Nui Loa , maraming Salamat po. Lourdes