My apologies, I mistook the shops. My previous 1 Star review was meant for Hope Diamonds…read more My partner and I were treated very kindly and professionally here by the man that tended to us. This is where we ultimately bought our engagement ring from. I highly recommend stopping by this place if you're ever searching for jewelry.

I got my AllSaints bracelet and Seiko 5 watch resized professionally. I actually had to go in twice…read morebecause the first time the link was still a bit too big, but they fixed it perfectly the second time. It cost $35 total for both, which I thought was pretty reasonable. The staff were really nice and professional the whole time too.

I brought an heirloom diamond ring in to have it modified. He did an amazing job and was able to do…read moreit while I waited. He also cleaned it so well it looks brand new and all for a reasonable price.

I went to Tick Tock to get a ring re-sized. When I picked it up I said that the ring was still a…read morebit tight. I was told that fingers swell in the afternoon and in the summer. He said that the ring would fit fine in a couple of days. I returned a few weeks later and said that the ring was still too tight. The woman measured the ring and said that it was size 8-1/4. I told them that it was supposed to have been 8-1/2. I had already paid $90 to get the ring re-sized and he said that it would cost me another $65 for him to make it the size that he was already paid for! I disagreed and he just kept repeating, "If you want me to fix it you will have to pay!" I WISH I READ THE REVIEWS FIRST.

The owner of this store was super friendly and helped install a new basket and set a stone. He was…read morehelp in the remaking of a lost item "OUR FAULT in 2019". His craftsman ship was very nice and stone set with care. Then polished up a band I had. His price was very reasonable and work looks great. Would you again and will.

Excellent derivatives a two broken chain links. Took less than an hour. This place is located…read moreinside grocery store. Price was reasonable to repair.

Every employee is very knowledgeable and provides excellent customer service…read more I want to specifically shout out Deborah for providing exceptional customer service by going above and beyond and for being patient with me because my browsing and purchases are time consuming.

The manager Yadira is very patient and sincere she goes above and beyond for you she deserves more…read morethen 5 stars

This jewelry store is the jewel of the city! If you need to purchase jewelry, repair jewelry I just…read morewanna look at jewelry, this is the place to be! Not only have I had rings and bracelets repaired, they do a wonderful job on watches too! Family owned and operated, the staff here will make sure that your experience is next level!

I was looking to get my engagement ring insured through Jewelers Mutual and found this jewelry…read morestore on their website. They are listed as GIA trained and certified so I trusted taking my GIA diamond ring to them. I first called in to see if their appraisal specialist was there and found out it is a family owned jeweler and the son is a GIA trained diamond specialist, he was very kind over the phone and welcomed me to come in same day for an appraisal. He not only did appraisals, but ring cleaning and rhodium plating if needed during the process. The store is located in a cute little shopping center with a simply elegant storefront. The store is very secure and safe with two locked doors to enter and exit. We were met by the son, Michelangelo, who was very pleasant to work with. He explained the process to me and that he could do everything right now in front of me. This was a huge relief because a lot of jewelers say you drop off your diamond and they will call you to come back when the appraisal is complete. I did not feel comfortable leaving my diamond with anyone, but Michelangelo assured me everything would be done right in front of me. He pulled out his microscope to read my GIA number on the side of my diamond and even let me look through the lenses to show me where my number was located as well. The entire process took about 10 min, which was extended longer because we were talking so much and he was teaching me about my diamond. He said he does a lot of custom pieces so we talked about a custom wedding band for my fiancé. Overall, very pleased with this experience. Michelangelo was extremely knowledgeable and had great customer service. I highly recommend Geneva Jewelry not only for jewelry appraisals, but for beautifully crafted custom jewelry pieces.

Friendly customer service. Very fair and honest. Not pushy at all. Great experience would…read moredefinitely recommend checking them out.

Willing to help you on loans .. best loan place I've been too I do recommend at all timesread more

Super friendly staff very nice jewelry…read more Truly recommend to my family and friend . Ask for Maria or Luis !!!

They never answer their phone and their jeweler never seems to be there for repair. I don't…read morerecommend for repairs at least. Why be open to repairs and say that it could be done within a day if your person isn't even present.

I needed some assistance today with a bracelet and earrings.. and it is needless to say but I was…read morevery taken care of here! Scott and two female employees treated me with such kindness, care, and expertise! I will 100 percent be returning when more jewelry needs arise. Lovely shop with lovely staff. May I add, the store was extremely clean and pleasant to be in. Thanks everyone!

Staff was great! They explained their services well when I asked for my wedding ring set resized…read more They promised my ring will be ready in a week and a half but got it done in less than a week.

Nice to finally see that your losing business over $20. No, the cops didn't tell me off, they did…read moresay however, that they couldn't make you give us the watch back. Please take spelling lessons, btw. Shame on YOU for taking a 12yr olds watch order without a parent! Telling her you normally charge $40 for a watch battery but telling her you were giving her a great deal at $20 because it was her first battery purchase. Shame on you for ripping off a 12yr old. As your business declines you'll think back on the $20 you were trying to steal from a 12yr old over a $2.50 battery. So SHAME ON YOU, YOU THEIF! My 12 yr old daughter went in to ask how much it would be for a new battery on her old watch. The woman working told her it would be $40 but since it was her first watch she would give her a deal of $20. My daughter thinking it was a great deal because thats what the lady said left her watch there. An adult was NOT with her and did not consent to the work being done. When she returned t lo tell the lady she didnt want the battery the woman told her it was too late. The woman refused to give her back the watch after we told her we didn't want the battery. The woman claimed that the cancelation fee was $20 and the battery was $20. Needless to say she kept the watch and would not give it back to a 12yr old. The cops were called and they told us it was a civil matter. I will also be reporting them to the BBB!

I have been a customer here for over 10 years, I went in today to get batteries put in on 4 g shock…read morewatches, I use to get 3 yr warranty on my batteries in the past, now after placing new batteries and charging me I was told that warranty is no longer available and had to pay extra for it and on top of that I would be charged for them to set my time. I was in shock on how this place is trying to nickel and dime for everything, the lady rein had horrible customer service and always had a smart ass remark on her responses. I do not recommend this place at all, the receipt comments are lies as my watches do not have scratches and wear all over the place as stated... go to BAYSIDE watch intead also at the mall... BATTERIES are $19.95 less expensive, they have a 1 year warranty at no additional cost on top of free time set & friendly staff.

Great deals great customer service Family owned…read more Always the newest jewelry with the cheapest prices

If I were you I would go to any of the 4-5 spots in rio rancho EXCEPT this one. This man is…read moreincredibly unwelcoming and rude overall. I went In to see if he can fix a ring for me and he continued to pack away his things as if I wasn't even standing there. He was inconsiderate and I was willing to pay the price he had settled for. The experience ended with him saying 'go somewhere else and fix it then' I just didn't understand why he didn't want to do the service when I was willing to pay full price. All in all DO NOT come here.