I've been working with Simon and Dani for the last 5 years and they have been incredible! I have…read morebought/sold watches from them. I have had them repair my gold necklace. I recently bought my fiancé her engagement ring and our wedding bands from them! They are extremely knowledgeable and kind. It's like working with family. I HIGHLY recommend working with these two. They are the best in the business.

These comments refer only to their online presence. I have…read morenever visited the physical location for this company. I have only access their online presents, that is, their website. I am totally blind and have been searching for a Tissot silen-T watch since mine died recently. This is the best watch I've ever had as a blind person. So, I was excited to see it available on their website. I was willing to buy it site unseen (pun intended) from their website and proceeded to do so. Their website sent me to Shopify to complete the sale. When trying to complete the sale I put in all my information, including my credit card information, but was unable to enter my shipping address. I found this puzzling. So, I called them. First time I called I got no answer. The second time I called I spoke to a female employee. She said that she would have to check with the Tissot rep. I found this odd because the website looks like the inventory is theirs not Tissot's. They said they would call me back. I did not receive a call back, so, the next day I called them, again. This time a female employee, I suspect it was the same person, told me that I was in luck because the TSA rep was in their store. I don't know why that was important, but, she said hold on and went to speak to him. She came back on the line and told me that the rep from Tissot told her that these watches had not been produced in 26 years. I knew that they were discontinued but I don't believe it was 26 years ago as I have only been blind for 25 years. And I have bought two of these watches within the last 15 years. The ones I bought, I purchased new, from Kay jewelers. The female employee told me that she didn't even know they had a Shopify presence. She also said they don't have those watches. So, all in all, if you're trying to do business with them go to their physical location and maybe they can help you. Obviously, trying to deal with them over the phone with their website is a total waste of your time. I was definitely unimpressed and disappointed.

They were very helpful in ficing my necklace and watch. They had really beautiful pieces for sale…read more The staff was so nice.

They have very pretty and unique pieces! The staff are very nice. I had many pieces of jewelry…read morerepaired there too and it was less costly than jewelry store chains.

Went in today to get a battery replaced. I placed my watch on top of one of the glass counter, the…read moreman working behind the counter turned and said had a very gruff voice don't put it in the counter. There's a place to put it over there over your eyes! He then proceeded to return to what he was doing. I stood there, thinking that was the rudest most insulting thing anybody had ever said to me a long time it was very clear at least for my viewpoint he said it in that way, because I was a black man. I have been going to the shop for the past 4 years primarily because I have over 50 watches and I'm always getting battery replacements and band replacements. So I'm in the shop often but over the past 3 to 4 years this man has never once recognized Or acknowledge me as a returning customer. I now see that my patron of this place is really of no value, although I feel the service in the shop has been very good. I think his attitude and what I can only say is his racism is such that I will never visit the shop again. Not very well written, but I'm still pretty upset. I left the shop and went upstairs to have my battery replaced.

This place is consistently consistent. They do Amazing work and are Very Professional. This is…read moreprobably my fifth or Sixth time here.

We've used Lance's for years and have always felt their prices were fair and that they are honest,…read morebut we were curious just *how* fair and honest, so we got a quote for a recent repair from another local jeweler as well and were floored - it was 3x higher than Lance's, and they weren't nearly as friendly! Lance's has customers for life in us. Their work is beautiful and they clearly don't aggressively mark up their prices like some in this area!

I will start this off by stating that I am waiting on a repair to my ring so will update in a week…read moreor so and that everyone here has been very nice, welcoming, and helpful. My husband (at the time fiancé) stopped by here to see about getting his ring size. The staff was very friendly and helped him figure out his proper size. He discussed designing a custom ring while there and we have been highly considering working with them to create one. A few days before the wedding I needed to get my rings sized (engagement ring sized down and band sized up). They were very busy, but said they could get it done and would have it ready by that Friday. I called around lunch Friday to see if it was ready so we could pick it up. They said it would be ready. My fiancé went to pick up the rings and they were not ready yet. He waited on them to be completed and we were glad we got them in time for the wedding (and I will give major kudos because they cleaned them and I did NOT think they were that dirty, but boy did the set clean up nicely). However, we realized they did not quite sit properly together as there is a swoop on the band to allow it to sit up under the stone and the swoop shape was not quite right. I also lost a small accent diamond out of the engagement ring that had been sized down. I figured they were a bit rushed since my fiance was waiting for them to be completed and potentially did not get to check all of the settings/double check how the two fit with each other so I wanted to give them the chance to make it right as I know they did mention that they typically do several quality checks on everything. I made it back in and showed them the rings. They looked up my account and said they would make it right. They are currently working on the repairs and I am hopeful I'll be happy with the results. Even with the mishap and partially because of it I give them 4 stars. They clearly stand by their work and are willing to make things right and that goes a long way in business. Everyone there I have come into contact with has been very pleasant and helpful with a kind smile and that also speaks volumes. I look forward to getting my wedding set back and updating the review. Update: definitely still not right. Not happy with the fix. The engagement ring I'm fine with. I feel like with the band they flattened it out when they sized it up to extend it and that just set everything off center. The stones don't line up on the side anymore. The swoop was originally more up and down and the band is staggered like the engagement ring. Thus, the swoop sits under the stone and kind of locks it in place. Now, the swoop just lays below the stone and is not even proper to let it fully sit on top of it and moving the band and flattening it makes it not line up with the engagement ring and still gap. I'm over dealing with it and will potentially look to have it repaired elsewhere. Thankfully the plan is to make a custom ring set using this set's stones, but I really did want it to be done properly so I could enjoy this set while I have it. Bumping down to 3 stars.

Izzy is the best! He fixed my 10 year old son's chain…read more(which he destroyed) resized it and fit it perfectly on him. He also did great work on my wife's necklace. The turnaround on it was SUPER fast! He does GREAT work! Will definitely be going back!

Atlanta Diamond Design, Izzy and his entire staff are truly wonderful! I can't say enough good…read morethings about this business and the people behind it. Izzy did wonders to repair and make new my engagement ring that was missing diamonds and other fixes. I dropped my ring off before Covid closures and Izzy and his wife reached out to me personally because they didn't want me to be without my ring during their temporary shutdown. Izzy even offered to deliver my ring to my house! He is so kind and caring and knew I was very worried. He reassured me and promised he would get my ring to me no matter what. He went above and beyond to deliver exceptional service and care of my ring, repair and making sure he got my ring back to me. Izzy also repaired my fathers watch that I inherited after he passed--it held sentimental value mostly. It's so reassuring that I can not only count on, but trust Izzy and Atlanta Diamond Design to deliver exceptional service for all my jewelry repairs and purchases, at a reasonable price and quick timeframe, but best of all they do it with such care and integrity! I'll forever be a loyal customer.

Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

I recently visited Brown & Co for an appraisal of my original wedding ring as it had been quite…read moresome time since my last one. Scheduling was easy - I called and spoke with Nisha who was helpful in explaining the process, pricing and availability. When I arrived, I was greeted and directed to Nisha. She was friendly, professional and took time to review my jewelry documentation and carefully inspect my jewelry while completed a short form She clearly explained the appraisal process, which made everything feel straightforward and stress-free. As a nice touch, Nisha also offered to clean my ring after the inspection. I received my appraisal via email withing the promised 7-10 business days. Overall the experience was smooth, efficient and pleasant. I would recommend Brown & Co for appraisal services.

I was looking for some David Yurman items and noticed that this location comes up in an Apples Maps…read moresearch. I called the place and they told me that they were a David Yurman Boutique and that they keep more inventory than the David Yurman store in Buckhead. I visited the location shortly after to find that they do carry a lot of David Yurman inventory. However, they did not have the specific item I was looking for. They told me that the David Yurman store in Buckhead only carries items for men...well I knew that was not accurate as I have been shopping at the Buckhead location for 15 years. They also told me that they could check the Buckhead location for inventory. I thought that was odd and opted to go to the Buckhead location anyway. Once an associate came to help me, I had what I wanted in less than 60 seconds. I will try Brown & Company again as it is a large store. I think it helps to know what you are looking for and all your options when shopping anywhere.

I cannot say enough wonderful things about R&K Jewelers. Reza and Carol are truly some of the…read morekindest, most genuine people you will ever meet. Every time I visit R&K Jewelers, I feel like I'm visiting family. Carol and Reza always remember me, ask about my family, and take a sincere interest in what's happening in my life. What makes it even more special is that they treat every customer with that same level of care and personal attention. Beyond their exceptional customer service, their knowledge, professionalism, and commitment to quality are second to none. Whether you're purchasing a special piece of jewelry, looking for a repair, or simply stopping by, you'll be welcomed with warmth and treated like a valued friend. In a world where genuine customer service can be hard to find, Carol and Reza have created something truly special at R&K Jewelers. I highly recommend them to anyone looking for beautiful jewelry and an unforgettable customer experience.

A plus! Reza is top of the line. Honest and friendly. Seen him at this location for at least 10-12…read moreyears. Clean and professional establishment. In RK and Co goes above and beyond.