I've been to Marque Grossmont 4 times now, twice for my son and twice for myself. Each time was great. They are pretty efficient and the wait time wasn't bad. Each time we had knowledgeable doctors who seemed to really care about getting to a solution to our problem. One appointment was with a doctor via a TV screen in the room, and this was fine as my injury/ailment didn't need personal contact. Prescriptions were sent directly to your chosen pharmacy, school excusal notes were printed if needed, and online paperwork made it easy. Scheduling an appointment through the app is super easy and you can still come in early to get yourself in the queue. They also send you a follow up text to see if the treatment is working or if you need to schedule another appointment. Lastly, front desk staff are super friendly and professional. read more

My first review that Ive been meaning to publish. I brought my mother-in-law here a couple weeks ago, and I can honestly say the entire experience exceeded our expectations. From the moment we walked in, the staff treated her with such kindness and respect. The front desk team was friendly and patient, making the check-in process smooth and stress-free. The nurses were incredibly attentive, gentle with her, and constantly making sure she was comfortable. The doctor took the time to really listen to her concerns, answered all her questions thoroughly, and explained everything in a way she could easily understand. She never felt rushed, and she left feeling heard and cared for. It's not always easy taking a loved one to medical appointments, but this team made it a very positive experience. We're so grateful for the compassion and professionalism everyone showed. Highly recommend this office to anyone looking for truly thoughtful and expert care! PS: Please understand that an urgent care doesn't necessarily mean QUICK care. There will still be a small wait time if you make an appointment BUT that makes sense since there's only so much they can see at a time. BE PATIENT!!! read more

First and foremost, I wanted to recognize Tammy for exceptional quality, customer service, efficiency, professionalism, and exceeding my expectations. I had a medical emergency of a dog bite, and Tammy went above and beyond to make sure I knew I selected the best place for the best care she's phenomenal and deserves recognition. She is the manager. The facility is clean with ample parking and the staff is great. Highly recommended. read more

Why such a long wait every time? I've been here 4 times and each was its independently awful experience. I waited in the waiting area for an hour plus and then left in the room for an hour plus. No one to greet me on my way out and get paperwork needed. Communication was terrible. Wasn't different when I had an appointment. Really a very frustrating experience each time. read more

I dont like to leave negative reviews but i dont have much nice to say. The place was clean and the support staff was nice and friendly. However, Dr. Jeffrey White was one of the worst and least caring physicians I've ever encountered. I am a woman in my early 30s in case context is helpful. Dr. White took barely five seconds of his time to look in my ear before he falsely diagnosed me with an ear infection on a Tuesday. He prescribed me antibiotics and Claritin D. Two days later I had to come back in to be diagnosed with shingles. Again he took a cursory glance at me before saying "well you have shingles." He didn't examine me at all or take any time with me as a patient. While upset, scared (with a rash on my face, face swollen, and having been dealing with this pain and a false diagnosis for days, Dr White says "why are you crying? I see people everyday in here with cancer. You'll be fine." To say his bedside manner needs some work is an understatement. He continued to give me false information telling me there was no need to take ibuprofen or use any topical creams because he was prescribing me steroids, even though I was in an immense amount of pain and even though the packet he gave me said over the counter meds and creams were okay to use. He basically just told me I was out if luck and to sit there in pain for 7 to 10 days while I waited for the meds to work. He did not take my health, feelings or safety seriously and should stick to physical therapy or Xrays or sports medicine clearly. He also did not send my prescription correctly to the pharmacy, he didn't bother to include the quantity of steroid pills so when I got to my pharmacy I had to wait for them to double check the correct prescription. I was so underwhelmed by his help I paid another copay to see another doctor who upped my steroid dosage and actually recommended I go to the ER due to the severity of the swelling and rash. It was quite refreshing to have a doctor who actually explained my condition to me in detail instead of trying to rush me out of their office. The young men at the front desk were very nice and caring to the patients as was the nice girl who took my blood pressure each time. My only complaint about front desk staff is that when they gave me my discharge paperwork they accidentally included another patients confidential information and called me to let me know. Luckily I was still in the parking lot and went back in to give them the other person's document but BOY that is quite a HIPAA violation. read more

They called me regarding this review and issued a full refund given the circumstances of the situation. I appreciated their prompt response and the fact that they're willing to listen to customer complaints read more

This is the best urgent care! Anytime I have been to this location its been a great experience anytime I have been to this urgent care. They fixed my plugged ear and I can finally hear now. The receptionist with the long fake eye lashes didn't have a name tag on so I don't have a name to give you . She was unprofessional yelling at her coworker saying she will push her down the stairs! I was like wow and a few patients were staring at her while she was yelling. read more

Staff up front is not very skilled. On a follow-up visit I had to repeat my self like I was speaking to a toddler. And when I was told to get lab work and could not get an appointment at quest Lab I came back to this place and they told me to wait for another lab kit and it took forever and I still don't know if they know what they're doing. I'll wait for a PCP appointment next time! Ridiculous! read more

I was experiencing some very bad symptoms, so I came in again and was seen by PA Pegah Eshraghi. I had a completely different experience, although it was late she didn't rush me, she took her time helped me and prescribed me the antibiotics and pain relief medication and she even did double checks on me. The front desk rep was great along with the MA completely different experience this time. read more

Rude and condescending. I have a medication that I cannot miss even one dose without extremely negative results. I called my pharmacy with a request for refill on a Friday. On Wed. the Pharm called saying there was no response from the Dr. I called the Arch office saying the Pharm needed to hear from them and that I Really needed this done soon as without the meds I will get very ill. We then discussed a couple of things. At the end of the conversation I reiterated my need for the medication and the doctor's renewal and was told, "I heard you the first time." I was shocked and said, "Really? Really, you just said that?" The clerk then hung up on me. This wasn't the first time I was met with this attitude but it was the last! read more

The reviews are correct. Marque is very good at what they do, even at this location. It seems to be in a zone with very few urgent care options, and also has x-ray and physical therapy. However, any other location of Marque is not jammed with patients. Try Governor Drive, Pacific Beach, or Eastlake. It is a different and faster experience. San Ysidro Health, Sharp, and other urgent cares are all pretty good. Scripps has a 24 hour urgent care at Torrey Pines, to the side of Scripps Green Hospital. It is excellent. If you have a low budget, Medi-Cal has a network of urgent care locations that are quite willing to accept Covered California. Marque will most likely ask for $100 and bill the rest. They can ask to lower the copay, but it will be billed in the mail or at your next visit. read more

The staff is rude, and not helpful. There is one box of tissues for the entire lobby and when you request more they deny them to you. The doctors meet with you via zoom and take forever!! The waiting room was basically empty too! It's been like this for the last two times I've come... not coming back! read more

I've been waiting for my blood test results for 2 weeks now and when I try to call the phone just rings and nobody ever answers.

One star is too much! My daughter fell off a horse. Used this place because they have xray machine. I suspect broken ribs. This is the Walmart of health care...rediculous! Nothing URGENT about THIS OUTFIT. Had to make an appointment 30 hours ahead then waited 1.5 hours to get vitals. Then waited in exam room 40 mins plus before seeing a provider. Absurd!!!!!! What a joke!!! read more

I book appointment I thought this was going to be fast . And I will get my test result and medication in the same day. It's way worse I kept calling them and no one gave me an answer. I went there for a UTI. She said she has my number and she will call me back didn't get no call back. She said their processing my test and the doctor will call me didn't get no email no calls from anyone. I  didn't get any test result back. No medication should've stuck with the real urgent care at sharp. I felt like I got ripped off paid $50 co-pay for nothing. Like I just got scammed. Never using this service again. I did my appointment at 9 AM drop off my urine sample. At 12pm . This was actually my first time doing this and I thought it would be a good idea since it was a virtual appointment. And I was only going to be seen for a UTI. Definitely will not recommend using the service read more

Today was my 3rd experience with Marque Urgent Care - Grossmont in the last year and a half and it was impossibly better than the first two, which were both exceptional. I made a reservation for 1pm today, I arrived 10 minutes early and they were able to take me back before my appointment time. Within 10 minutes I had been tested for COVID, flu and strep, they took my vitals and I was in a room waiting to be seen. When the nurse returned after just a few minutes he said there were 4 people in the office ahead of me so to avoid a wait, they pivoted to a telehealth appointment with the nurse using the diagnostic equipment in person and the doctor evaluating my ears, throat and lungs virtually. I was home by 1:30pm. While I may have been a bit lucky with my timing I cannot take anything away from how efficient, kind, professional and compassionate everyone was, yet again. I highly recommend Marque Urgent Care. The experience could not have been better. read more

Marque urgent care was great. My boyfriend went there with breathing issues, and the care and people were great! I definitely recommend this place. read more

DON'T GO HERE! they want your money but they are lazy, unprofessional, & you will get this type of service "google it" or "I'll google it for you" when it comes to your blood work results. This is the most unprofessional unequipped urgent care, I'm surprised they haven't been sued or put under. I showed up with an ear infection & the Dr couldn't spot it. Instead they sent me home with a human diagram on how not what dizziness means. When my blood results came back they called 7 times, so I was freaking out & thought I was dying. When I called back it was front desk giving me my blood results which I'm sure is not how medical professionals should go about it this, because when I asked what that mean she said I could google it. I still had not idea what was wrong with me & you would think that's the whole point of going to urgent care & going through 3 different medical exams while I was there. I decided to call back the next day to get a better understanding on my diagnosis (which I never got) and what my blood results meant. When I called back the front desk person told me she could google the meaning of my results and refused to patch me to the dr unless I booked an appointment & pay another copay. I finally spoke to customer service after that entire unpleasant phone call. They assured me that no uncertified person should be reading off your test results and assure me that a Dr would call me back to give me diagnosis and give me my blood results. He did and it was equally unsettling, the test results he gave me he was missing information until I brought up what the front desk person told me & he said "oh yeah". Then I said what was my diagnosis and he said you need to be seen by a neurologist and you have to through your primary for that. Then I mentioned the possibility of an ear affection and he said no it's not that, you have to go to your dr to see a neurologist. That every urgent care will tell me the same. Skipping forward to 40min later, I went to Scripps and they told me it's an ear affection. He noticed it by checking my ears in 5 seconds. It's nice to have your health and time taken into consideration for the same prices. NEVER going to Marquee's. When I reached out about getting my copay back for poor medical service, treatment, and pretty sure they broke some laws by not having someone certified to read my blood work examines because the Dr was being lazy.. they refused. I will be looking into a lawyer. At the end of the day I'm not dying and it was an ear affection, what a waste of money and my time. read more

They need to remove the word "Urgent" from their business description. I've tried coming here 3 times and had to leave after waiting for 2+ hours each time. The staff are VERY friendly, kind and professional. But apparently they need to hire more Doctors here. The wait times here are ridiculous. read more

So... I had an uncomfortable, scratching sensation in the back of the inside of my throat my throat that caused great discomfort when swallowing and the sensation of my throat being closed off. I looked at my throat in the mirror at home and saw a sizable swollen discolored spot with a lot of veins leading to and from it. I went to urgent care and was seen by Dr. White. He was clearly in a rush because he did not bother to truly listen to me or really look at my throat. He claimed that he didn't see any discoloration and that I had allergies. He called in Claritin D for me and sent me on my way. I knew it wasn't allergies. I did not pick up the prescription and I saw my primary care physician as soon as possible and guess what? It was a tonsillar pillar stone. After an in office procedure, the stone was removed. It was about half of the size of my thumb. Thanks for nothing Dr. White. read more

I called just after noon and spoke with Danielle who was very informative and set us an appointment for 5:45 pm. My boyfriend emailed the consent form so I could be authorized to treat his daughter for complications she was having 3 weeks after she had the flu. We arrived at 5:40 to find out, from Julie, that they received the authorization yet did not have the appointment on the books and Danielle went home (wtf Danielle?). We waited 2 hours to be seen by Julia PA who did her job just fine. But the 2-hour wait though-- after having an appointment-- ugh Btw Danielle...Big Bird taught us that everyone makes mistakes and that's totally ok . I am more disappointed that your team (Julie) didn't have your back. She pointed at the empty chair bc you had left, said "not it" and left us hanging until I approached again after 45 minutes. We then got into a room and sat for another 45 + minutes. We left while hearing [crickets], asked it we were the last ones to leave and were told there were a few after us. We did everything right and we had an appointment read more

The walk in wait time way 25-55 minutes. I got on the list from home just in case. I arrived at 6:45 and I wasn't seen until 8:30. The front desk staff and check in nurse were so kind and helpful. Before the provider came in I heard her ask the staff if we were the last patient of the day and said "please say yes!" Which didn't give me much confidence that we were going to get her full attention. If they didn't have time to treat her they shouldn't have let me made the appointment. She came into the room and started by asking how he was doing. She continued to call her "him" despite being corrected. She checked ears and throat and told me this was from cutting molars. I asked if that normally causes vomiting and she didn't seem to know that she had been vomiting, but that was the reason we were there. She said that probably she stuck her fingers too far back when eshe was chewing on them. I told her I was sitting with her. She had the binky in and when she threw up she spit it out. She gave me a lecture about getting her off the binky. Not the time. She then told me that the only real problem was that I had her out in the cold past her bedtime and told me to take her home and but her in bed. When I expressed concern she told me that antibiotics aren't indicated, but she could call some in if I wanted them. I declined because I understand the problems with giving unnecessary antibiotic. I took her home and gave her the bedtime bottle and she promptly threw it up all over herself, me and the chair. She threw up again when she woke up. She was totally unprofessional and dismissive. This urgent care is very close to home, but it will be my last choice from now on. I would give it less than one star if I could. read more

I love this clinic! First of all, it's a walk-in clinic so you don't have to make an appointment. I love that, but also I went in there with an injured shoulder to get an X-ray. I really thought it was broken. They could not have been sweeter, more patient, or more gentle with me. At the end of the day, the shoulder was not broken. I have a torn rotator cuff. They did give me a Cortizone shot, but only after I asked for one. My only complaint is that they did not wrap up my shoulder, and they did not offer me the Cortizone shot, I had to ask for it. All in all I would go back there next time I have a similar problem. read more

Went for work injury, a week later my workman's comp has not received the referral for physical therapy despite me asking again and them calling and requesting it-but person on the phone told me "it could take weeks" which my workman's comp case manager said no, it does take that long when they don't actually send the referral though. I am still waiting for a knee brace for my sprained knee, it was supposed to arrive yesterday, hasn't arrived today. They have an xray but when the doctor ignores your diagnosis of sprained knee and notes it as only an abrasion you have to wonder if they can read or listen -because he sure ignored my complaints of continued knee numbness and neuropathic pain. Do not recommend. read more

I was injured on the job and was taken to Marque Urgent Care and I've been there now through my recovery. I really recommend Marque Urgent Care, La Mesa, CA. The physical therapy department is located next door and makes everything convenient. Blake the Physical Therapist is the one that'll fix you up and make you whole again! :) Since I've been there a while now in PT, I've got to say that I've had many interactions with the staff and only have 5 star opinions to say about them! The best of the best, Dr. White, who's amazing, hands on and inspiring, Michelle F., LVN, so knowledgeable and helpful, and Carlos A. the medical assistant who's one of a kind. read more

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Worse urgent care staff and doctors we have ever encountered. The front office clerks are rude and talk to you in a very demeaning way. Always on their phone In my original visit, i was told my condition wasn't as serious yet and nothing could be done until after the antibiotics have run its course. Mind you- I've dealt with this condition three separate times and have had no issues with other providers. I came prepared with my previous medication list and visits paperwork. I was recommended here by my insurance since their availability was more expansive and had a reservation system. When i came back after the antibiotics, i was told that i should have come sooner because now its too late and essentially i just needed to treat it at home. Dr Jeffrey White was very condescending and arrogant. The documents stated to return if symptoms had worsened etc and all the Dr said was "well there's nothing we can do now but give you ibuprofen and more antibiotics" when clearly the pain is too strong for ibuprofen and the antibiotics did nothing to help the condition, especially after them not being the same as ones I've take previously. Which i clearly let the Dr know on my initial visit. Believe all the bad reviews on here because they are all true. I wanted to give this establishment the benefit of the doubt as each experience is different however, i have been very disappointed and my visit only proved them true. There's four years worth of complaints for Dr White and it's concerning that he has not changed in the slightest. Bedside manner-terrible. I left feeling physically worse and with the same antibiotics that did not work the first time. If i had not engage in conversation about my condition, the Dr would have been in and out in 2 minutes with some general diagnosis. Extremely upset and disappointment with this establishment. Do better. read more

Each time I have had to use their services, I have been so thankful they were there. They are efficient and affordable (at least for what I was needing help with). I had to go once during quarantine and the measures they took were super careful and I never felt like I was in any kind of risk of exposure. I even used them once for a telemed appointment. That was so convenient! Just a heads up, for an appointment, it's best to register online and pick a time slot. That works and cuts out a bunch of unnecessary waiting. read more

Ruben , Vanessa & Elizabeth also to add the Nurse practitioner Brittany we're all great they got us in the same day maybe an hour in total great place put me at ease with my Teen Son had a real bad cough ... This is the first part of the treatment but great job so far great customer service from Ruben read more

This place is amazing!!! I was visiting for the weekend and I wasn't feeling well. I knew there would be a wait since it was urgent care. The staff was very friendly and efficient and I felt like the doctors were listening to my concerns. I would highly recommend this urgent care. read more

Long wait and not thorough. Informed them of past experience with pneumonia and they didn't even do a chest tray or even check my throat. What a waste of time. read more

I've came here 2x and all I can say is that it's a great urgent care! They are fast paced , polite , and overall the hospital appears in good shape! Dr's have always been nice, listened to understand, and helpful when it comes to resolving problem. Front desk ladies are always nice when it comes to checking you in, I never felt like they didn't want to be there! X-ray technician is nice as well, definitely takes pride in his work- extra positioning and making sure you're comfortable! I'll continue coming here although Dr says I need to see my primary haha. I'll work on that- but this place is where I like to come for my care when it's needed! Thank you guys for making going to urgent care not a stressful day! read more

Please do not go to this clinic if you expect adequate services or if you have expectations for time respect. I Called to ask for service availability and hours. The representative advised i make an appointment so i can be seen upon arrival at appointment time instead of walking in and wait for couple hours or so. Appointment at 5:30pm and I arrived 5: 20pm. I waited until 6:00 pm and I checked again with the representative. She said I might need to wait for another hour or so to be seen! What's the point of making appointment then? I ended up leaving and got service elsewhere. So unprofessional and has no consideration for patients time and needs. read more

my son was there today and went in with cold and flu symptoms and was given acid reflux medicine. I asked my son to go back and get an answer they refused him. where are the patients rights??? the have horrible customer service, unprofessional, violated patients rights, etc. Go somewhere else!!!!! read more

They turned me and my sick 4 year old daughter away we showed up at 7:55 they close at 8 they turned my daughter away because the doctor was leaving as we showed up, very unprofessional to turn a away a sick 4 year old who had been vomiting for hours, the front office staff was checking in a client as we walked in and told us we cannot see you, I called earlier and told them I will be there at 7:55 and asked will I still be seen, the receptionist told me as long I show up before 8 you will be seen... Jeffery white is the doctor who turns away sick 4 year olds read more

Expect to wait 1-2 hours after your appointment time... they covid test(and others if possibly related, like flu or strep) while you wait outside. Once those are negative then you're cleared to be seen and can go inside. Saw Dr White who is all business, and a little cold in his demeanor but also understand they're seeing tons of patients all day and spending 10 mins isn't really a lot of time to chit chat and catch up! 3 hours later we were off to get our meds. Parking is good, next to a Starbucks which is great, while you sit out there and jack in the crack is in front if you are starving and 2 tacos for $3 bucks is calling your name. read more

I have been to this urgent care twice now, once yesterday on a Sunday and a couple months ago on a Saturday. I did walk-in once and appointment once. It seems having an appointment does not make a difference, it will still be the same wait. For walk-in I waited an hour and then for the appointment I waited two hours. I think they need to communicate better that an appointment still means a wait. However...I expect waits with urgent cares, as even the Sharp Rees Stealy's were showing multi-hour waits online (one was three hours) so I was grateful for the slightly lesser wait. I was thankful for ample parking, so I could stay close by in my car (otherwise with any covid-like symptoms you have to wait outside where they also have seating, but it was cold and raining). Their bathroom was disgusting this time (was fine last time) too much spilled pee from the urine samples of the day, I let them know the bathroom needed attention. They seemed to have three doctors on staff at the time I was there and two assistants (LVNs maybe). Doctors were good at their jobs I felt. Feedback I would give is to the front desk: to be bluntly honest about wait times. Keep a cleaner bathroom. Lower your voice when you tell me that I have covid-like symptoms and need to wait outside (i don't need the whole waiting room hearing that). I prefer Sharp Rees Stealy UCs but I am ok with using this place again if needed bc it's super close to home and had comparably shorter wait times than SRS on the weekends I needed to go. However...the bathroom was just so gross this time....I am probably going to explore other options close by to try. read more

The protracted 2+ hours wait is just the tip of the iceberg when it comes to our complaint about our April 2023 visit. Our visit became a medical negligence case when my wife fainted at a local department store and had me come pick her up. Once we arrived at Marque and were finally seen, she was denied imaging upon request, misdiagnosed, prescribed a medication both she and the P.A. knew wouldn't provide any treatment, and denied a referral to a specialist. A few weeks later, my wife was rushed to the E.D. where she coded and died before being resuscitated. She spent over 5 weeks in the hospital. She is now facing a 12-24 month recovery after being connected to an ECMO machine, sustaining brain damage, oxygen deprivation, and constant, severe neuropathy. I brought the matter to the attention of BETA Healthcare Group, the liability insurer of Marque, but they were unwilling to accept any liability whatsoever on behalf of the latter, stating the P.A. who saw my wife handled the situation appropriately, following all clinical protocols. We will absolutely be suing this Marque location in civil court. I will provide you all with an update as the proceedings transpire. Thank you for indulging me. read more

I didn't even see a physician because the front staff don't understand insurance. Have an HMO so that when we go into a medical facility (sadly ones like this that are on the approved list) and pay a flat copay (deductible does not apply for INN providers) and being told it's $120 bc I haven't met the deductible. Had my benefits literally pulled up on my insurance. So annoyed. read more

Over $400 for a uti visit that took literally 15 minutes? what a joke. literally just had to write me an antibiotic prescription! what a sham of an establishment. Failed to mention that my insurance wouldn't cover it all when I left so in the mail I received a hefty bill. unbelievable read more

I had the best experience yesterday at this urgent care. I scheduled a visit online, arrived at my appointment time, and they checked me in. I was in and out within an hour. The way the whole office worked together moving patients in and out was something I don't see too often. Elizabeth K, PA was very efficient and personable. It was great teamwork! read more