Great service highly recommend for a massage. we had a couples massage and we loved it. Very nice…read moreexperience definitely will be going back

I visited Woodhouse Spa Walnut Creek on Sunday, July 19, with a friend. I had a facial, and my…read morefriend had a massage that I had purchased as a birthday gift using an online gift card that I purchased in October of last year. Both the facial and the massage were enjoyable, and we were happy with the services we received. Unfortunately, the experience at the front desk completely overshadowed our visit. When we checked out, my friend was told she owed the full amount for her massage. I explained that I had purchased the online gift card in October of last year. The front desk immediately asked for the confirmation email. I explained that the purchase had been made months earlier, I no longer had the email readily available, and that when I called before our appointment, I had been told we did not need to bring the confirmation because they would be able to look it up. Instead of trying to help, I was told that wasn't how they handled gift cards and that they had no way to look it up. Rather than feeling supported, the interaction became unnecessarily uncomfortable and felt more like I was being questioned than assisted. The staff came across as rude, disorganized, and unprofessional, showing very little interest in finding a solution. Ironically, after insisting they couldn't look up the gift card, they eventually searched under my name, even though the gift card was for my friend, and found it. Then, after processing everything, they initially told my friend she still owed $100. When I said I would pay it, they responded, "Oh, sorry, correction, you actually have a $100 credit." That level of confusion only reinforced how disorganized the checkout process was. When it came time to pay for my facial, I was then asked, "Would you like to just do the customary 20%?" Rather than presenting tipping options or allowing me to decide for myself, the question felt presumptive and added to the uncomfortable experience. To top it all off, immediately after everything we had just gone through, we were asked if we'd like to rebook another massage. After the experience we had at the front desk, it felt completely tone deaf. There was no genuine apology or acknowledgment of the inconvenience. The treatments themselves were good, but customer service is an important part of the overall spa experience. Unfortunately, the disorganized, dismissive, and unprofessional interactions at the front desk overshadowed what should have been a relaxing day. I hope management takes this feedback seriously because the quality of customer service did not reflect the quality of the spa treatments.

I have been going to Tina for YEARS now and have loved every service! Eyelashes, brow tints,…read morefacials- she is professional, highly skilled and her expertise is unmatched. I have recommended her to friends and family who adore her as much as I do. If you are looking for self-care, a quick facial fix or a glow-up, treat yourself here. You will thank yourself! :)

I love Tina! She is so good at making me feel comfortable. Her services are excellent and the…read moreoffice is serene and peaceful. Highly recommended.

Absolutely loved it here! I went with my boyfriend it was clean very quiet and overall just a very…read morewonderful relaxing experience. I definitely will be coming back!!

A hidden gem! We…read morecame around 5 PM on a Saturday and only waited about 15 minutes for a private tub to open up, which was much quicker than we expected. The walk to our tub was one of my favorite parts. The garden-like pathways with all the trees and flowers made it feel like we had left the Bay Area for a little while. It was peaceful and had such a relaxing atmosphere. Our private tub was surprisingly spacious and included a changing area with a bench, mirror, hooks, and even a shower, which was a nice bonus. We were also happy that our tub was open to the sky instead of covered-- it was so nice being able to look up at the clouds while soaking. I can only imagine how beautiful it would be at night under a clear sky full of stars. We came because we were incredibly sore after some intense workouts, and spending an hour here was exactly what we needed. It was clean, private, relaxing, and absolutely worth the money. We'll definitely be back!!!

First time customer. Was a little worried by the website and advertised services at the front desk…read moreas they didn't list the Traditional Thai massage that I booked through Booksy. It was explained that my masseuse (Sunny!) had only been working here for 2 weeks with limited avail on Sunday and Thursday. Sunny was amazing and checked in with me often to give me just the right amount of pressure to get my knots out. She could tell I was sore and didn't want to use her elbows which would have made it worse. She also gave me a wonderful first time foot reflexology + leg massage experience. Great prices/value for my 1.5 hour visit. Will definitely be back to see Sunny again!

Naw. Not the place. Got the sauna and massage and it was just OK. Got the massage and sauna combo.read more

My 60 minute massage with Muammer was absolutely fantastic. This appointment was my very first at…read moreSpavia but I get massages regularly at other establishments in the Walnut Creek/Lafayette area. After reading a bunch of reviews both on Yelp and Google, they seemed all over the place. It's a good thing I chose to ignore some of the feedback and gave Spavia a chance. Booking the appointment was really seamless. The front desk was friendly and helpful in providing information as well as suggesting some massage therapists who could be a good fit. I made a point to fill all my necessary forms ahead of time then ensured I arrived 15 minutes before my appointment (as they instruct) to get situated before my massage. The facilities at Spavia were nice, relaxing, and clean. They even provide neck warmers for you to put on in the waiting room before your treatment which was such a nice touch. The massage itself was amazing. Before my treatment started Muammer went through all of the requests from the intake form to ensure he understood my preferences. Throughout my massage he did check-ins for pressure and gave me a heads of on what he would work on next which made me feel super comfortable. I do a lot of traditional weight training and my muscle really need to be worked on. To say that Muammer kicked my behind in the best possible way is an understatement. His massage technique and pressure was on-point! A bunch of knots that were causing so much tension melted away and I walked out of the appointment with my body feeling rejuvenated! Something that struck me as odd were the number of reviewers complaining about not getting their full treatment time. It had me worried that my services would be cut off early. Rest assured this absolutely DID NOT happen and Muammer gave me the full treatment time as booked. I think that when you actually show up on-time with the necessary grace period before your appointment like you're supposed to, you get serviced appropriately. Coming to Spavia was a real treat and I can't wait to book another appointment in the future!

The management is not able to accept constructive feedback! Don't waste your money here ! It's not…read moreonly me , I've been in contact with other members that used to visit Spavia and they too say it's not the staff it's the management. I took them to BBB and the continue to decline my refund on $$ . They have banned me from going there , mind you because I have a 3 star review and provided constructive feedback! However , they expect me to " gift my gift cards" to my family and friends -just a matter of time for those that go there to stop going there! Save your money and go elsewhere !! If this company can't take a 3 start to improve their customer service with their patrons don't waste your time !! I have seen other posts from other companies with negative or constructive feedback where the customer is using explicit language, however, the company acknowledges the feedback and learns to take it in , they don't bully people over yelp or personal emails . No wonder they have a huge turnover!! Look at who's running the place !

I received a gift certificate for my Birthday from my Boss for a Head Spa. I finally got it booked…read moreand had an amazing treatment. Brooke stated that my scalp was amazing with no issues. The spa was relaxing and professional. I even received a free blow dry since I didn't need much of an analysis. Thank you Brooke for a great experience!

I've been going to Changes for many years now. I absolutely love the pedicure and gel builder nail…read moreservices! Before coming to Changes I'd never experienced such a relaxing and luxurious pedicure and I basically got hooked. No other pedi service compares to lounging in a recliner for a pedicure and being pampered from start to finish. I also love that they use fresh, individual foot bowls for the pre- pedicure soak instead of the yucky foot whirlpools found in the typical nail salon. Everything about this service is elevated. Shoutout to my girl, Vivian! I also began doing gel builder manicures with Nellis last summer and wow are they fantastic! I had a really hard time growing my nails out and keeping them long without breaking one and having to start over. Gel builder allows me to grow health nails, strengthening them so they don't break. I'm pretty hooked on this too, but for someone not wanting to commit to regular service this is a great option because removal doesn't ruin your natural nail. There's also no smell, unlike acrylics, so you don't feel like you're inhaling chemicals through your service. Highly recommend! So great that Changes is staying current with trends and offering new things. They have a relaxation room you can enjoy before and after services. They also offer facials, massage and hair services. Pay parking across the street, behind the salon and kitty corner at the library.

I absolutely love the new location! It's right off the freeway, which makes it incredibly easy and…read moreconvenient to get to--especially since I'm driving from 45 minutes away. I've been coming to Jana for over 12 years, and her products and services are still top of the line. Her work is always meticulous and superb. One thing you can consistently count on is her precision and attention to detail in everything she does. From waxing to facials, she delivers outstanding results every time. Highly recommend!

My previous cosmetics specialist moved out of state and I was lucky enough to find Jana's Spa. Very…read morepleasant place, relaxing music. My go to place from now on. I wish had discovered her place much earlier. Highly recommended. Ask for specials.

No frills and not particularly well decorated but clean and incredible deep tissue massages by…read moreLulu, Laura, and XiXi. Easy parking in the front. This is NOT the place to go for a girls spa day (no robes, slippers, spa water, or zen ambiance) but if you want an amazing deep tissue at an unbeatable price, check this place out.

I called and made an appointment, showed up a few minutes early and as I was being led to a room I…read morewas asked if I wanted to pay up front. I have been coming here off and on for a while and that had never happened--it tends to be a red flag in massage parlors. I said no thanks and said that I always paid afterwards. Shown into a room, got undressed, got on the table and lay there for 15 minutes. No idea whether my non-interest in paying up front led to this but who knows. In any case, I had enough additional time to get up, get dressed and leave, thinking about all the other things I could have done with the hour I just wasted.

One star after the business manager responded to my HONEST review and said, "we thoroughly checked…read moreour records and can't find any history of treatment for you." They are going to deny seeing me as a patient because they can't handle a customer being unhappy and voicing it. Instead they insinuate I'm lying about going there? I guess their botox is equally as bad as their record keeping because I've attached proof of my treatment. Sanctuarie MD y'all are liars in addition to terrible injectionists. Please stop texting me because I will NEVER return.

The staff were very welcoming and knowledgeable …read more Ann and my girl Sophia were great! Can't wait to visit again.

I would definitely recommend this banya! I'm going pretty…read moreoften there, have never complained about it, affordable price and replaced for whole week! Highly recommend!!!

First time went to unwind and actually really enjoyed the community vibes…read more They offer everything you need to relax, there's honestly not a lot of places like this and I appreciate it. Two things that I can't ignore and hope management reads this. 1. There is room for improvement on the locker room getting so crowded. 2. Do NOT trust the sandals. They are plastic and incredibly slippery when wet. Since they are not sized to the individual, it's dangerous. I slipped out of my sandals and fell down the stairs in the large Russian Sauna. This resulted in multiple abrasions and a large laceration on my forearm and I actually got stitches for the first time. Sandals have to be fixed, there's stairs everywhere here. The people in the sauna were super nice and helped me, luckily, I'm pretty fit, but it could've been really really bad. Credit to the staff for not charging me for my time there, honestly, I would've rather paid and left uninjured. I'm not 100% sure that I would return, it just happened today so maybe in time that will change.