Stay here a lot and was treated to sixth floor mega-suite. It was truly a unforgettable experience. The staff is always respectful and you could eat off the floors. The resort is situated in a more quiet subdued location from all the hustle and bustle of cancun. read more

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We are here for a short 5 day vacation before Christmas. Nice room, really friendly and professional service. On site Argentina style restaurants are wonderful. Make sure you at least try the brunch. Wave a big too big to swim in the ocean, but the swimming pool is nice. read more

We visited Cancun for the first time August 18-August 28. We are Titanium Marriott members and chose the hotel because of our familiarity and comfort with the Marriott brand. We wanted to experience Mexico, so we did not want to be locked into an all-inclusive. We were not disappointed! We were thoroughly impressed with all the precautions the hotel took during these Covid times. We had a beautiful ocean view room and the beach and the water was spectacular! They have a turtle hatching/sanctuary onsite and we even got to help the hotel staff release some of the baby turtles back to the sea. Nightly we could see the mama turtles dig nests for her eggs and then go back to the ocean. Truly an amazing experience! The pool was relaxing and at a comfortable temperature, the beach access was great. As titanium members we received a continental breakfast every morning. On our busy excursion mornings (and there were many), the staff packed us our breakfast to go. The staff are what I truly liked most about this hotel. ferando, Fransico, Hugo and Johnathan were extremely friendly and very welcoming. They made us feel like we were at home. We can't wait to go back! read more

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This a a great hotel. I would recommend two days tops though as there is not a ton of activity and choices to eat . The beach is amazing . The pi is nice but the view is not. They built a stone wall and a hot tub and it blocks the view of the ocean, If your goal is to sit on the beach and relax then this is the place read more

The Resort is really nice which is by the beach. You get to stay at rooms with awesome ocean view. Hotel staffs are really helpful. Hotel pool is nice too with live music. There are 3 awesome restaurants inside hotel and convenience store is 5 minutes walk too. I would come again. read more

By far my most favorite Marriott stay. The staff were ultra friendly and helpful, my room was very clean and comfortable. And I LOVED my 50 minute massage at the spa. I had Miss Virginia and she was amazing. I got the combination massage and highly recommend it, it was perfect. And affordable!! Thanks for everything :) read more

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The customer service and friendliness of the staff is 5 stars. Daniel, Amy, and Jessica are amazing at what they do and have made our family trip to Cancun one of the best we've ever had. This is one bday week in paradise that is going to be hard to beat. read more

Meticulously clean, with impressive interior and a very friendly and helpful staff make this hotel worth the higher price. Cool AC and a fully stocked mini-bar in your room, a gorgeous beach and delicious food served in upscale restaurants result in one of the finest hotels I have ever had the pleasure of residing in! read more

We just got back from a 5 day trip after Christmas! I decided to use my Marriott points, but paid extra for the ocean view, which was quite nice to wake up to and fall asleep to. The staff was really nice and helpful. I don't personally speak Spanish very well so I leaned heavily on them for understanding. The internet worked pretty well, but I didn't use it too much. I know they say don't drink the water, but we did sometimes... And I'm still alive to tell the tale (and I have the weakest stomach yet). The room size was good enough. It was a one bedroom with a couch. The stone on the floors was kind of neat. We had a bit of miscommunication our first couple of days with housekeeping but they quickly corrected it. The Argentinian restaurant was really good. I shared the cowboy steak (large enough for 2), bottle of Argentinian Malbec (yummy) and potatoes for a side for about 100 USD Champions was a cool bar and restaurant. There was some awesome college football and champions league football (soccer) going on. The tv's In the room didn't have the sports channels so it was nice not missing out on our sports. The food selection wasn't bad. We ate lunch here quite a bit because I considered it food to use to "sober up" :) We also went to Gustavo (at the JW Marriott). Although the service was good, the food wasn't. The portions are so small!!! You must order a salad/appetizer. I ordered truffle oil pasta and the truffle oil was overbearing. I wouldn't recommend it. We ate offsite across the street a couple times. Nice and easy walk. Not terribly unsafe. You could also take the bus (super cheap) to the club zone/coco bongo area. There are a lot of bars and restaurants over there, but they seem to be super "Americanized" (Fat Tuesday, señor frogs, bubba gump, chilis, outback)... I'd recommend making reservations to any of the nicer restaurants. If your party is small and all adults (2-4persons) ask if they have bar seating available (works offsite as well). They waves were a bit rough (red flagged the entire 5 days) but we still attempted to hang out by the beach a couple of days. There is a heated pool with a swim up bar, but I've seen better. As far as prime seating by the pool, if you're there during the busy season, have someone arrive early to save seats near the umbrellas if you burn easily! We also brought our jam box to play our own music on the beach. It is really annoying for people to always come by and interrupt your relaxation to try and sell you a shell/hat/cigars every couple of minutes. I could certainly do without that. Would I go again? Yes! Next time, maybe with some friends :) read more

Pros 1. Beach is great sand perfect water perfect warm beautiful view great waves very good for relaxing u have soccer and volleyball equipment for guests. Bar by beach 2. Hotel staff are excellent. No lie great service. 3. Restaurant in hotel the Argentinian one that serves breakfast is fantastic. Don't miss it. Cons 1. There is no alcohol in the drinks. Yes I know they say there is but he'll I drank five drinks in one sitting no buzz no effect. So I'm saying they serve over priced virgin mixed drinks 2. As of June 2014 hotel being renovated 3. There r no animals no birds no insects no shells no crabs no fish. Nothing to be found wierd read more

Extremely disappointed considering it had the Marriott name attached to it. Lots of leaks and an elevator didn't work for the entire time we were there.. we had hidden Resort fees that we were unaware of. $25 per night Resort fee for Wi-Fi and cable TV. Went downstairs to talk to the concierge about any English channels to watch he said " you know your in Mexico?" Very condescending and rude of course I know I'm in Mexico I'm the one that's paying thousands of dollars for my vacation you would think the hotel would accommodate to their clientele and not be condescending to their customers. We use the room telephone number to call the United States with toll-free calls and the hotel still charged us because we use their phone?!? With so many more hotels on the strip I highly doubt I'll ever go back to this particular Hotel. read more

Came here for a conference for work with my husband and 2 coworkers. The staff was so amazing!! They were all so polite and helpful! They all seemed to truly enjoy their jobs! Mario at the Lobby bar was very friendly and fun! As far as food, Sa-Si Thai was amazing! We will definitely be returning!!! read more

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Stay here on a 5-day flight layover, two nights here at the Casa Magna Marriott, two nights next door at the JW Marriott. Yes, the JW is typical upscale. But between the two hotels, I prefer the Casa Magna. Stayed here several times over the past umpteen years. Love the pool setting. Great food at the restaurants, especially the Argentinian Steakhouse. (There is also a Japanese grill and a sports bar at this hotel.) Service at this hotel is wonderful. Of course the beach at Cancun is always beautiful aqua blue. read more

The facility was nice, beds comfortable, nice big pool, etc. I'm giving them a 2 star review because the customer service was bad. They did not give us the room we reserved when we showed up. We booked an "ocean view" suite and did not receive it we were given a 2 bed handicap room instead. They acted like we did not reserve the ocean view suite upon arrival and refused to accommodate us after several attempts. We were not refunded any of the money spent either. Basically we got shafted into paying the price of an ocean view suite and staying in a queen double handicap room. I will not stay here again. Do yourself a favor and look elsewhere. You can get a lot better service and accommodations elsewhere for the price. read more

I stayed at CasaMagna for my last vacation and the service and quality of this hotel was amazing. All the staff were very friendly and helpful from the month we arrived until we left. The hotel itself was beautiful. Incredible views and amenities all around. Extremely clean a well maintained. Overall great experience for a reasonable cost. Would highly recommend!! read more

This was my first time ever visiting Cancun, Mexico! I stayed at the Casa Magna Marriott Resort from 05/27/18 to 06/02/18. I loved this resort and highly recommend this establishment to anyone visiting the Cancun area. We were greeted promptly upon arrival. Check in was a bit long but so was the line. We were given a room with an ocean view which was spectacular. This resort has a convenient store which closes at 11:00 pm every night. They have pizza, gelato, snacks, drinks and a few souvenirs here. Concierge staff was always available and might I say "on point" when we would ask for directions or guidance on the city. The breakfast buffet is always well stocked, great variety, and very fresh food. The service here is wonderful and the wait staff are always friendly and very attentive. We had a gentleman by the name of Leonardo wait on us several times. He was wonderful! He was attentive, helpful and always so friendly yet professional. We were very happy with the service he provided and will return thanks in part to him. The bell boys and door men were all so professional and helpful with giving suggestions, guidance and getting you a cab if that's what you needed. They always had smiling and welcoming faces which made us feel right at home. I utilized the laundry service during my stay as well which was perfect! They did a great job with my clothes and I was very satisfied with this service. I also used room service which was great! A bit on the pricey side but I didn't mind paying for the convenience of it. Our room was always in tip top shape, very clean and organized after housekeeping came through. They leave you towels in the shape of animals each day they go through. Every evening housekeeping does come around to each room and inquires if anything extra is needed such as extra pillows, blankets, towels, bathroom necessities, etc. I found that to be very helpful and thoughtful as well. The grounds of the facility were immaculate and everything was always in its place. Overall, I fell in love with Cancun and its hospitality thanks to this resort, it's amenities and most importantly the people who work very hard to keep this facility operating the way it does! You all did a great job and I will forever remember my time here. I highly recommend this resort for your lodging needs. Keep up the great work and amazing professionalism! Gracias! read more

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My mum and I stayed 4 nights at this hotel and we had a truly magical experience. The beach was perfect--close and not at all crowded. The spa was an amazing experience--I would highly recommend a facial and hot stone massage. The food options were all spectacular, especially the Thai and Argentinian restaurants. All the staff were friendly and helpful. If you get a chance, GO PARASAILING. read more

We stayed here after three days at the JW and I was shocked by how different the two places were. I don't know if we just had bad luck but our experience was not great at all. I will say the room itself was incredible. Very clean and nicely done. The walls were cement so it was very quiet. The toiletries were nice as well and abundant. The staff was friendly but not very welcoming inside the resort. Outside at the pool they were more so. The poolside food and beverages were great. There is a 750 Pizzaria inside as well as JW, we ate at both and the JW was better. They brush the pizza with a sauce before reheating giving it a better texture. The service was also better at the one in the JW. Anything we asked for in our room either never arrived or took over an hour even though they were sending someone right up. Once someone arrived they always brought what we needed and more but when you have a one year old and are in need of something that is a long wait. The pool doesn't have very much shade and feels more like a community pool than a resort. Go next door to JW and use theirs. The beach is well cared for and clean. Coffee is not good, again go to JW for Illy coffee. Room service was great, we had it for breakfast, price is reasonable and food is hot. Elevators stink, only one was working all the time and there is no air circulation in them so they are hot. All of the rooms and halls are outside so getting to and from your room is a sauna and not pleasant. I feel bad for the staff. The bathrooms only have one towel rack so there is no place to hang towels or wet clothes. Therefore a lot of people had clothes hanging outside, not what you want to see when sitting on your balcony. It is a little more but I recommend indulging and spending more to go to JW. read more

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CasaMagna is a beautiful resort. The service, cleanliness, and quality are wonderful. We have stayed a week and have nothing but compliments. The pool area was always clean and the service superb. We ate most of our meals here and were always happy. Our favorite was the Argentine steak house, La Capilla was great. After we tried a couple local establishments we came back for the quality was so great. The rooms were cleaned twice a day and always with a special treat! I hope my pics show the beauty. read more

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There's really nothing to say negative about this Resort. The service has been great and the quality of the room has been as well. I really liked the bathrooms and the patio overlooking the ocean. definitely get the breakfast buffet instead of ordering room service. The breakfast buffet is great. read more

I feel very pleased with all the services my kids are in love with Cancun. Cant wait to come back the cleaningness is beyond excellent thank you so muchhhhh read more

Upon arrival I was asked to leave a security deposit of 100 USD. This sounded normal to me as every hotel I have stayed at usually charges this. I agreed to the payment and handed my credit card to the employee at the front desk. I went to my room and went on about my vacation. Once my credit card was charged it turned out to be an amount of 200 USD. I went back to the front desk and asked why this was. He said that the hotel charges more in case that you happen to go over the 100 USD when making purchases in the resort to be billed to the room. This was sketchy but I still gave them the benefit of the doubt. This doesn't end here, I did more in depth research on my card and it turns out that those 200 USD were charged under the service charge for gas. Not one day during my vacation did I purchase gas or even visit a gasoline station. I called the resort and denied to talk about any of this over the phone. They said the only thing they could do was give me an email address to contact. I would give this a 0 star review if I could. read more

This place was truly fantastic! The employees were very welcoming, attentive and sweet. Their service made our trip truly unforgettable. Super clean and organized. Highly recommend this hotel if you want your Cancun experience to be even better! read more

This is the 2nd time we have stayed here and both times have been excellent. The food and service at the pool is amazing. We also used the Kids Club and Judith was great! Sweet and kind and engaged with the kids. Outdoor play space and a craft. Always appreciate a safe place to leave my kids so we can sneak away for a few hours of "adult" time. There were also outdoor movies at night with popcorn. Such a fun activity (again as a family with young kids). read more

AMAZING service. Dated rooms. Best Mexican buffet breakfast EVER! Great location. CasaMagna was a pleasant surprise when vacationing in Cancun from July 1-5 because the service was unparalleled to any other service I have ever received (even better than the US!). From the shuttle driver, to the bellhop, front desk, waiters and pool attendants, everyone was so down to earth and just happy to be there! Here is what I liked about CasaMagna: ~Service: Yep, I've said it again. I can't stress how awesome the service was at CasaMagna. We checked in at 9AM and Darian not only helped us get a room within an hour, but managed to put us in a ocean view room on the 6th floor despite the hotel closing at 100% the night before. He was extremely apologetic that he didn't have the room at 9AM (check in was at 4 so getting a room at 10AM was still great!). Gustavo the pool bartender had such a great attitude and always took care of us. Enrique at the buffet in La Capilla was great. Every morning we were always in a rush because of our tours and despite it being a buffet, he always gave us to-go cups and bags (its a buffet so they aren't supposed to do that, but he understood and always let us). ~Location: CasaMagna is located on the north side of "zona hotelera" close enough to Plaza Kulkulkan (a nice mall), a wide variety of restaurants, and far enough from the crazy club scene. There were at least 10 restaurants outside of the hotel that were walking distance and if you needed to get somewhere further up the "zona hotelera" strip, there bus stop was right in front of the hotel. The public bus is EXTREMELY safe, only a $1 per person each way and takes you everywhere you want to go. ~Restaurants: CasaMagna has THE BEST breakfast buffet I have ever had. Located in La Capilla, breakfast is served from 6:30-11 and has everything. The buffet was a Mexican epicurean's DREAM. It wasn't your typical eggs, bacon, toast kind of buffet (it did have those items), but also had a Mexican flair. There was totopos (chips), salsa bar (you have got to try the habanero spicy salsa), eggs with ranchero or green sauce (you have got to try it), churros with nutella, breakfast beans, and even Asian breakfast items. If you are a Marriott Gold or Platinum member, the breakfast buffet is included if not then it is $25 per person. There is also a really TASTY Japanese restaurant called Mikado that had one of the best dragon rolls and vegetable tempura I had ever tried. And for those of you who can't get away from your American burgers, wings, fries and SPORTS, there is a fun sports bar at CasaMagna called Champions that airs everything from other soccer games in Latin America to American sports like baseball and football. You won't miss your team in action when staying at CasaMagna. ~Pool: I am a big fan of hanging out at the pool and having a few drinks... that is my way of relaxing. The CasaMagna pool was never packed and offered nice, large pool towels for guests. The chairs were comfortable and the swim up bar was AMAZING! The pool was showing its date, but it was still one of my favorite hotel amenities. ~Airport Shuttle: This was extremely convenient. I booked the shuttle with the hotel and they were waiting for us as soon as we walked out of the terminal. The shuttle is $15 per person each way and is run by a transportation company called Prestige. I would highly recommend using this service! ~Late Check Out: Despite me being a Marriott Gold member, I always struggle with hotels to get late checkouts. CasaMagna again left me impressed! Not only did they give me a late check out but allowed me to stay in my room until my shuttle pick up at 1PM. We were able to go to the pool in the morning, take showers and get ready for our trip back home. What I didn't like: ~Condition of Rooms: The rooms were functional, beds creaked (but were comfortable), bathrooms were dated, and there were a ton of foundation cracks that showed throughout the whole room. I loved the large balcony, ocean view, size of the room, but the rooms are starting to show their age. I also wished there were more electrical outlets in the room. We had to keep taking turns charging our phones and cameras which was a bit uncomfortable. For a 5 star hotel I was a bit surprised with the condition of the rooms. ~Beach: I hate sea weed and the beach was full of it. I didn't spend too much time at the beach since the current was real rough and there is always a beach back in my hometown Miami. Despite the condition of the rooms, the service was INSURMOUNTABLE ! I would go back to CasaMagna in a heartbeat. read more

If you're looking for a gorgeous hotel, with ultra friendly staff members, immediate beach access with great food, then this is the place to be! We are currently on the property and our stay has been wonderful! We debated about staying here at Casa Magna or the Westin, but my boyfriend is a Marriott rewards member and this seemed like the better way to go. I'm not sure exactly what we were expecting with our stay here, but so far most of our expectations have been exceeded. We had a private shuttle directly to our hotel. The man driving the shuttle when we arrived early Wednesday, April 5th was very polite and nice. He was dressed professionally and the shuttle was clean, most importantly he was a great driver! When we got to the resort every single person we came in contact with was wonderful. I felt like they truly enjoy being in the hospitality industry and that they care about their guests. We arrived earlier than we had planned, but Fernando at the front desk was able to get us checked into a room right away. Which was wonderful because of our long day of traveling. We were escorted upstairs by a man who took our bags and gave us a tour of the horse, he was fantastic. We were given a room with a view of the gorgeous sandy beaches that awaited our arrival, but first it was siesta time! The only complaint I have, which isn't enough to knock off a star is that the beds are only a full size. It can make it difficult when sleeping two to a bed and we were slightly disappointed being Marriott rewards members and the fact my boyfriend travels all over the world for work (Airline pilot) that we didn't have queen beds, but that's ok we will make do! Anyway after our much needed siesta we went poolside for some drinks and lunch. It was a fantasy decision. Ariadina was our server, just like everyone else we had met she was very polite and friendly. I was amazed with how well people spoke English and we also trued using Spanish when we could. They were great about helping us learn keywords in Spanish too. Just outside the property is an alluring gorgeous sandy beach that beckons your feet. The water was a little rough, but it was also very windy the day we arrived. I'm simply amazed with this resort. If and when we come back to Cancun we will definitely stay at Casa Magna again! read more

Marriott Cancun Resort - Our view from our room. Not too shabby to look at four 4 days! - Hotels Near Me - Cancún, ROO

Wow. I would absolutely come back to this hotel again. Had just as good as an experience at the CasaMagna in Puerto Vallarta. For free I signed up with the Marriott Rewards (not the credit card) and was offered really awesome package options when booking (cheaper room rate, roundtrip hotel transportation, free good wifi (worked from the beach too), and buffet breakfast every day that normally is $25 pp)...in addition to 20% off any food/drink/services within the hotel. Having that saved me probably $1k. Got upgraded upon checkin. I encourage anyone to look into it if they want a good deal. The buffet breakfast was AMAZING! They mixed it up every day I was there. A huge thanks to Efren...you guys are lucky to have him! He was on top of everything while catering to me and my partner whether we were on the beach or at the pool. Very pleasant sense of humor too! The rooms were very clean, comfortable, and spacious. Definitely splurge a little more for the ocean view..it was breathtaking. Their staff's hospitality was impeccable. They will do absolutely anything in their power to make sure your stay is perfect. I work in hospitality and I checked out of this hotel knowing there was I thing I two I learned from their quality of service that I can take with me back home. Thanks so much. One tip: There is an OXXO down the street (711 essentially) open 24 hours. I recommend buying some beer and a big jug of water there. We certainly bought drinks and what have you at the hotel, but this will save you some additional money. A 2 gallon jug of water there costs less than your avg. water bottle at any hotel over there. Also: Go to downtown Cancun at least once at midnight. It's Vegas and I'm not exaggerating! Thanks again Marriott! read more

The only bad thing about this hotel is that it's not all inclusive like many other hotels in the zone. To counter that though the store and even the items in your rooms mini fridge are not at all expensive. If you come from a place like NYC you are used to these prices already. The positives are numerous. Service at this hotel is some of the best I have ever seen. Every employee went above and beyond. The hotel is clean, staff attentive and they don't nickel and dime you. Plus the morning breakfast in the steakhouse is really amazing for the price. Coffee from the 750 degrees pizzeria is also really good. We made a mistake when ordering from expedia. Ordering rooms with single king beds instead of 2 double beds each. We called the hotel and they actually took us seriously and accommodated us. My mind was blown because every other hotel in my life the hotel wouldn't have cared. But at the Marriott in Cancun they did care. The beds here at the Marriott are quite firm and good for big guys who may need extra support. Overall very comfortable. Highly recommended. Some tips: - Exchange USD for Pesos at front desk. They have a good rate and much better than at airport. Maybe the best you will find other than duty free. - The ATM in the hotel is much cheaper when you withdraw pesos instead of USD. There's a huge fee when withdrawing USD. Pesos not so much. - Ask the hotel staff for advice. They are all locals and know how to get you away from the tourist traps. - Have the Buffet Breakfast at least once on your trip. - Pay extra for an ocean view. It's so much worth it. read more

Beautiful hotel! We were only there for 1 night and got a great rate online at the Marriott website. The beach is beautiful and the sand is so fine like walking in powder.The pool is really nice and I ordered mojitos by the pool- a little pricey though. I enjoyed the location on the hotel zone and we walked to restaurants each day. The bus stop is right at the hotel and can take you into the heart of the hotel zone for 10 pesos a person. Taxi's are expensive. The room was nice with an oversized balcony with partial ocean view. Loved the soaps and shampoo line they have. You get complimentary water in your bathroom which is good because it was hot in June. One tip- when we checked in she said we had free wi-fi and to just ignore the fee amount. My husband is a Silver member. However we were charged 2 days of internet and charged a mini bar fee and we never used the mini bar. My husband rarely checks his statement and we didn't check out since it happens electronically. We didn't see our statement until we were on the plane. Wish we had looked at it prior to leaving. Cancun reminds me of a mix of Miami and Vegas. We had a great stay and loved the hotel. read more

I just got back from an awesome vacation. The staff is amazing. The facilities were nice. The price was right. So much didn't want to leave. My only two complaints - first, I like to be outside in the morning and the afternoon/early evening, but not between 10 - 2 when the sun is blazing hot. There wasn't much to do if you were not out in the sun. I have been to so many resorts where there is a game room, with a pool table, ping pong, even board games available. Nothing like this here. It would seem like a nice little addition. We had lunch and then played cards in our room - it would have been nice to have another option. Second, I must not eat like everyone else. We stayed out on the beach until the sun went down. At that point, it was late, we were wet, tired and covered with sand. The only options for dinner were to get dressed and go into one of the nicer places, leave the resort or room service. All the outside bars closed at 5:30 or 6, even though there were 50+ people on the beach and in the pool. I didn't go to Mexico to eat burgers from Champions, or Asian food. Can't a girl get a taco around here??!! We ate lunch every day at La Isla - the beach bar. The menu was perfect, the food was great and the service was remarkable. But dinner was always not what I wanted. I will say that we 'saved' the Argentine Steak house until the last night - that was a huge mistake. I could have eaten there two or three times. read more

Our stay was far below impressive or even decent. Based on my experience, I would not recommend CasaMagna to our friends nor would I think about staying there again. Having been to Cancun previously (we stayed at the JW), I was looking forward to having my Bachelorette getaway with four of my closest friends/sister-in-laws/sister. I booked 2 rooms with options such as connecting rooms, rollaway bed, extra towels... well in advance of our arrival. We were disappointed that upon our arrival, Anabel said none of our requests were on file. She said what we had requested online and what was in her system was not matching up. Why was there that disconnect? She was able to get us a rollaway bed at check-in, however she couldn't accommodate our request for connecting rooms. This was very unfortunate as I wanted to spend quality time with all my ladies. About the only good thing we had was a great ocean view. When we finally finished with Anabel, we were able to go up to our room. We wanted to rest as we had had a very long flight, however there was music/karaoke playing in the lobby that we could easily hear in our room until 10 p.m.! On top of that, there were children in the balcony above us that were also making noises and late into the night. Another day when we were by the pool, my sister didn't like the drink she was given. She drank about half of it and gave it back to the server when he came back. He had the audacity to say he was going to have to charge us for half! We finally had to talk to his supervisor and he let it go. Had we not done that we would've been fully charged for a drink that wasn't good and which was only half drank. It's just sad when we have to take precious vacation time to do this. Lastly, to top everything off, when we were checking out we were told that the printer was down. It is unacceptable for an organization of this size and with their resources to not have a back up plan for such a simple thing like a printer being down. They cannot expect guests to be OK with just leaving a country without a receipt of purchases. The first lady that attended us said it would only be a few minutes. We waited 30 minutes. When she didn't come get us we went and stood in line again for another 15 minutes. I was finally able to have Arturo Juarez help us check out. He was attentive in listening but offered no suggestions for a back up plan. At this point, we were already late for our international flight. He finally got a screenshot of the folio, but no official receipt. We asked why there were two separate holds on our credit card (one for almost $1,000 and the other for $133). He did not know why. Finally, after talking, pleading and reiterating everything in this review to Arturo, he was able to reassure us that our credit card would be taken off record. We asked that a folio with our charges be sent to us, and once we had that we would send back our credit card authorization form for payment. Again, it's a very sad thing to be doing this on vacation time - especially when we are taking time from when we are supposed to be going to the airport. We are very disappointed they charged my sister's card without even replying to our concerns (email communication sent to Emmy Cruz, Arturo Juarez, and Rafael Juarez on Aug. 10, 12 and 18), giving us a discount or even an apology for our MANY troubles. I have always been a big fan of Marriott properties. I have worked at a Marriott and so I know what kind of service is supposed to be given and what I can expect. However, this is the only property I've ever felt that we've been treated like cattle - being pushed around without any regard. I'm especially sad and disappointed for my friends - some who have never been to Cancun - that they had to experience this. read more

We loved this resort from the first time we stepped in the beautiful marble floor laced lobby. This resort was gorgeous and the customer service was very good as well. The beach was very clean and with several beach chairs and private cabanas. The food prices were very moderately priced and the quality was up to par. The drinks were even priced right poolside and the swimming pool was clean and not that crowded. We ate breakfast everyday at the buffet located inside one of the restaurant they have onsite and even the buffet breakfast was everything as advertised. Casamagna also connects to the neighboring JW Marriot so you even have access to more restaurants and shops. The only downfall to this hotel in my opinion is the overpriced ATM which charged 13.50 on every transaction and lack of hotel entertainment like a band or maybe some type of shows poolside. Other than that, this hotel was perfect in every way. WE LOVED IT! read more

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My husband & I just spent a week at Casa Magna. We cannot say enough wonderful things about the staff. They could not have been more helpful or wonderful. They are very hard working people that always seem to be genuinely happy to help or assist you with anything. The room was clean and comfortable. The view from our room was AMAZING!! The pools and beach were the best. The poolside food and drinks were very good. Also, fantastic service!!! (Efren & Florentino) The food at the restaurants was very good as well. If you are looking for a great place to stay in Cancun, I would highly recommend Casa Magna. read more

I just don't get all the stars for this place. The chairs at the pool are on top of each other, the pool is way too small for the amount of people, the beach is not as good as others the way they layout the chairs all over the place. Kids all over so be careful of the water. I wish I would have booked somewhere with adults only cause this is not a place to relax. Only good for families and loud people. Who wants to be in a jacuzzi with 30 other people on top of you! The updated rooms are nice but only one set of slow elevators. I'm glad it's only for 2 nights because I could do and have done much better. #illtakeapass read more

This property exceeded every expectation I had before arriving in Cancun. It is situated right on the water and overlooks crystal blue beaches. The grounds are extremely well kept and I was super impressed by how it never felt overcrowded. The concierge is top notch especially Roxana with helping to recommend and schedule excursions to your liking. The rooms are fabulous and we had an amazing time at this property. Would highly recommend and plan on returning ourselves to this same property. read more

Best place to stay at while in Cancun. Check out Fred's House Restaurant across the street, especially if you come here with kids. The place has delicious food and kid care so you can enjoy a quiet and beautiful sunset. read more

Our hotel stay exceeded our expectations. From the moment we walked through the door we felt welcomed. We were greeted by very kind doormen who never failed to offer to help us with anything throughout our stay. Francisco took our baggage up to our room and explained the amenities the hotel offered, the on-site restaurants/convenience stores/bar, made recommendations on things to do that we would have never known or thought about and gave us the hours for everything (ie. On-site restaurant hours, breakfast hours, pool hours). The beach was also phenomenal!!! The best part of the beach in Cancun is right outside this hotel. We walked the beach along Zona Hotelera so we got to see the stretch of the beach and this was by far the best. They really keep the beach clean and the pool also. But I have to say that Leonardo, the waiter at breakfast, was by far THE BEST!!!! He really made our trip. We appreciated him so much. He made us look forward to our morning breakfast. He really got out of his way to make us happy. For example, we wanted freshly squeezed orange juice and they didn't have any and he told us not to worry about it, that he would squeeze some for us and HE DID!!! And also gave us cups to take some more to go. I really felt he got out of his way to make our stay a special one. He was always enthusiastic, always had a smile & good stories and it really made our morning. I also want to mention they practice good serving etiquette. Not that we were looking for it, but we couldn't help noticing it. Also, the ocean view was pretty spectacular. Everything was very well done! Will definitely return. read more

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A highly excellent and first rate place to stay . The hotel and (&) restaurant staff are honestly very friendly and helpful. Loved being out on the clean with the wooden palm tables. The outdoor pool was awesome as well. The room and balcony that my friend and I occupied for the week was super clean and well supplied with towels, soap and shampoo. read more

Mikado. This review is for the Hibachi restaurant at the Marriott. Great chefs. Great ambiance. However, the service was poor. It's too bad because most of Cancun is known for their great service. We came as a large party and there were multiple times we needed to ask for our water to be filled. I feel this should be a basic to any restaurant. Our chef was excellent and I saw the other tables the chefs were good too. read more

So family and I decided to go to Cancun for Spring Break this year, checked around to see where it was family friendly without too much of a family hotel, since I am a Marriott Rewards Member, we chose the Casa Magna hotel... location is great, hotel service is outstanding, breakfast is so so (bit better than some other Marriotts I have stayed at) staff is very friendly and the grounds of the hotels were always kept clean... the room was comfortable and the bathroom actually had hot water (I'm talking just luke warm, I mean hot) which is rare for a lot of Marriotts.... we had a stunning view of the ocean and it was nice watching a sunset from the balcony... the pool is small but the kids had a blast swimming... also the kids club, my daughter had such a great time during the creative arts time, there weren't any kids there but she had such a wonderful time anyways with the lady running the program... everyone was great and each any every employees all had a smile and greeting as we walked by... but I have to say the bartender by the poolside made the best cocktails, the Cuba Libre (I had several) were perfect each and every time... all in all, we plan on going again this summer, this by far the most memorable stay we have had at any hotels we have stayed at... read more