Good hotel large on the beach presence. Older hotel and still remodeling. I am an elite Marriot member and there is only one person serving elite members and that makes a longer process than the standard check in. The person was really nice and gave me a room right in front of the beach. The food was okay and we ventured out to other restaurants in the hotel zone. They also only give you the continental breakfast as an elite member and the buffet is extra unlike the hotels in Asia and USA they give you the full breakfast buffet. Maybe this was one of the changes in August when the merger was done with Starwood. Which is less than what I received as a gold member in previous awards with Marriott. Overall the hotel was clean and service was friendly and tried to accommodate your requests. There is a 711 across the street if you wanted to get water and snacks. They have restaurants on site which makes it convenient and walkable "local" style restaurants. read more

Absolute paradise. The staff from the moment you arrive make you feel right at home. Enrique at the door is wonderful. Check in was a breeze. In our room facing the sea within 10 minutes. Room 6018 was beautiful. So close to the water every night was a lullaby. All food on properties (JW) next door was FANTASTIC. Breakfast was included and the coffee, juice, food and service was outstanding. Huge shout out to Martha FOH manager for returning all emails and just plain being sweet. Seek out Olivia at the pool. Service that made you smile. read more

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I seldom write reviews before the end of my stay, but the room service team deserves one. I've been a Marriott guest for years, and I must report that the steak, shrimp and lobster (their version of "surf and turf") was probably the best I've had... like, ever. Better than the roadside lobster roll I got in RI (that was formerly the best lobster dish I had ever eaten)... better than the lobster at Noname in Boston... even better than the St. Regis in Punta Mita. BETTER THAN THE LOBSTER in Santa Monica! It's really, really... really that good - a huge bonus for guests' of this hotel, and a strong recommendation to visit, for those not staying at the resort. read more

From the moment we walked onto the property we were greeted with "Welcome Home!" And were made to feel that wAy the whole time we stayed. Gissel took cares of us at the poolside! Best service ever! Even when she wasn't working on the area we were at she made sure we had the best service. We will be back without a doubt! Thank you!! read more

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PROS: Super Comfortable beds, clean, updated rooms and good ocean view (if that's what you purchase), fast elevator, good food in the in-house restaurants, robes in the bedrooms, good size pool, lovely beach, beachside food service. CONS: No Mexican restaurant on site (c'mon man we're in Mexico!), the layout is a bit like a maze and inconvenient for walking around; the front staff were not the friendliest though they did their job. The jacuzzi was only luke warm most of the time (I assume that's because the weather is quite hot most of the time). All in all a good stay. read more

For it's price point this is my ultimate favorite hotel and I have been coming to Cancun for about ten years and have a stayed at many high-end properties (Live Aqua,the Ritz Carlton) and the Marriott is the best. I am also partial to the JW Marriott (which I stayed at as well during this last trip) but the Marriott is always at least 50 dollars cheaper but is just as nice but maybe not as modern as the newly renovated rooms at the JW. Both resorts had OUTSTANDING service. From the moment I set foot on the property everyone was very attentive and they made it a point to know my name and remember my favorite items on their menu. The rooms are impeccably clean (though may not be on the bleeding edge of technology) but it feels like a luxury room (premium bedding, marble bathroom, robes and slippers). The best part was the amazing ocean view room that I had with a fairly large balcony. Going forward in my future trips I plan to always stay at the Marriott as they treat me so well. Thanks to all Marriott employees for making my trip AMAZING, I will be back very soon:) read more

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Beautiful resort. Very friendly staff, clean and well maintained throughout. Plenty of restaurants within the resort and the beach area is easy to access. Several bars at pool and beach. You can swim up to the bar too. Gym is fabulous! Food is delicious! Must come back. read more

Marriott Cancun Resort - Hotels Near Me - Cancún, ROO

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This resort gets my highest praise! Customer service was amazing. As soon as we arrived we didn't lift a finger. The rooms were cleaned two times per day so we never worried for towels or fresh sheets. The pool was well maintained and spacious and the outdoor restrooms were immaculate which is rare! The WiFi was great. We only had to connect once and it followed us all over the hotel, onto the beach and into the restaurants. The restaurants there were also tasty and reasonably priced. We particularly enjoyed the Argentine steakhouse. There were gluten free desserts and substitutions were not hard. We were able to exchange money easily and the atm on site had only a small withdrawal fee. Ocean view rooms were breathtaking and the hotel arranged all taxis for us into town. The staff was genuine and nice and I would definitely return! read more

I am not sure if they just had an off night. But, I was sick the entire following day after eating their yakisoba with shrimp and beef. It really put me down. I could not leave the room. I know it was that place because I could taste the shellfish the entire next day My husband and I were so happy to have some time together there. Howvere,it goes to show how you can't be too careful while traveling internationally and having shell fish. read more

Hotel staff not helpful when I have a question. Activity schedule in the room was not correct but no one knew who to contact about it and didn't seem to care. I could never get hot shower in my room. Just warm. I cannot wash my hair if water is not hot, so I went to shower in the gym after pool. Spa small but nice. Beautiful hotel but was not so impressed. read more

Outstanding everything! Oceanfront rooms with the sound of the sea whenever you please. I love this hotel, the location on the immaculate beach, the incredible service and the delicious food and drinks. Our family of five enjoyed every single day and will be back to the Marriott Cancun Resort for the impeccable experience we enjoyed on our first but not last trip to Mexico. Every single employee was friendly and joyful, each and every day! The housekeeping blew me away with their attention to towel needs, shampoo, conditioner, soap, etc plus providing ample water for each of us daily. I love the Marriott Cancun Resort and will be back with our family and friends. Thank you to each and all who made our Cancun Christmas a wonderful lifetime memory! read more

Paradise weighed down by liability clauses and technicalities. My mother (in perfect health, by the way) fell while walking out onto the *extremely slippery* tile of our patio, and called management to report the incident. Management came swiftly to do an "inspection" (they came, made sure there was no water, and left). Marriott is unwilling to accept ANY responsibility (including even covering medical expenses) and what was supposed to be a calming, restful, and relaxing vacation has been marred. Because we're out of our native country, and because of Marriott's refusal to do the right thing, we've been forced to choose between safety (having the injury inspected) and the insane cost of uninsured healthcare. Basically: If you choose to risk it at this hotel, DO NOT hurt yourself in any way. Or, more simply, just ***stay away***. read more

It was okay....I've been to two other resorts so I am making the comparison between the three. One thing you will get is excellent customer service. I left my portable stroller in a taxi and realized after the taxi had left. You could imagine how distraught I was after strolling half way through the lobby, running back like I was being chased by two armed men. The bell boys and Marriott representatives in the front were so helpful by doing the grunt work of locating my driver, by narrowing down which company and what taxi number my driver was. They got him back in about 10 minutes. The help there are very informative, helpful and kind. The food over priced, 4 adults on an average cost of $250 even after the coupon that was provided by the hotel. I should of ate off the resort more often, convenience with two kids was was the reason for not going off the resort. If I think about it, it may have been worth strolling down the path 10 minutes and $1 bussing it down the street and end up spending $100 to $150 and save around $400 to $500, give or take. Now the room accommodations were ok, not great and my room had small water ants. I should of complained from day one but, I was caught up in the moment and too tired to complain. I was out most of the time, by the time I got back to the hotel, I either forgot or was too tired to complain. Still not cool. Resort, was okay, more of a family type of resort, with families that turned in early for the night. One bar in the lobby that closes around 12 am I believe, there is a sports bar but pretty dead with about a 25% capacity at most, the two times I was there around 8pm - 11pm. Not a hotel to be at if you are looking for a little more excitement. Would I stay here again, it's no, I would pay a little more to go one of the nicer hotels with a little more excitement. read more

As others have mentioned, this is an upscale very elegant property and thats all it has for it. This summer took a vacation with the family staying at different resorts in the same area and im able to compare their 5* to others. 1.- their entrance is grand. The huge doors and when you walk in, it looks like a castle with high ceilings and beautiful doors.. Service from the door Man and bell boys was great as they greet you and open doors without expecting a tip. 2.-Their front desk: This is where everything falls apart. Arrived at 2pm. I had called from the Hotel next door (competitor) and told them i was arriving around this time and traveling with an infant. We arrived and room was not ready. You know what it happens, after more or less 30minutes a room is given to us. While we waited, we asked for Change but the key was needed and were told to come back later. We walk all the way to where the room was and it was not the room we had reserved. Call the front desk and they say they system is down and we have to wait. In the Mean time 40+ minutes pass and we get the correct room but guess what, they did not have keys to give us and the bell boy had to come and open and close our doors every time we needed to get in or out. By my 4th trip to the front desk i finally got the keys. With keys at hand, we decided to go down and ask for change from US to Mexican Pesos. We were asked for our Passports again, i asked why if they already had our info and to check the records. So we go back up to our room as they said the manager will call us. After our last trip to the front desk now is 7pm, we had just 30 minutes with keys and 0 Mexican pesos. Decided to skip the front desk as by this point its a mute point and went to the concierge desk. Inquired about a place for children to play and they told us it was $25 or $30 for the hour. I was WTF and decided to walk over and ask myself. They told us it was free and if we wanted a Baby sitter it was paid.. By now im all fed up with the crappy service but it was late and the concierge mentioned we will get 15% off if we eat at their steak house (capilla). I said ok since by now we are tired. they give us a tour and we have an infant and we asked if we can have a piece of bread for her while we wait for our food, we were told it was $$$$ and i said for 1 slice of bread? WTF? Another waiter comes and he says its ok for us to take from the food as we are eating and they dont train the front people good enough. He was actually pretty good and honest from what we could tell. Also told us to reach out and write a review from the bad service. 3.- The Hotel: its a huge hotel, lobby is big and connected to their sister hotel. The bar in the Lobby has live music and always running events but for this week in May it was empty. The pools are great, warm water and food is decent. Their service staff if great and very attentive. 4.- The Staff (minus front desk and concierge team) Susanna, Ines kept our room always clean and came back over and over to make sure we had a great experience. Since we had a baby with us, they made towel animals for her. 5.- The Kids Club Staff: they saved the hotel for us. They alone get 5*. Karina J, Claudia H, Judith D bent backwards to make our stay great. We spent a good chunk of time struggling with the front desk and they took it and fixed the problem for us. They even brought up the manager that according to them was not aware of all the issues we encountered. This place might be a 5 start but its a boring and full of not well trained staff. Look around for those that can help. read more

Upon arrival we were immediately treated like royalty. Their customer service and the overall luxury of the resort really exceeded our expectations. A grand lobby with beautiful chandeliers...stunning! Everyone was so kind, smiling at us and greeting us by our names, a practice that goes a long way in customer service. On to the food. Excellent! Every single thing we ate was delicious! From the Authentic Mexican dishes to the international foods. 1st night we enjoyed their outdoor Thai restaurant under the palapas. It was peaceful and romantic. I had the flat noodles with beef and veggies. My husband had the pad Thai noodles. He has a severe shellfish allergy and the staff were more than happy to take extra precautions. Same goes for the Argentine steakhouse. Their baked provolone and peppers, baked potato, asparagus and steak were delicious. Our waiter, Enrique, was great! I was bummed that I misunderstood the time the tango dancers were going to perform and subsequently ended up finishing our dinner before they began. We had plans to watch MLB playoffs in the lobby so we headed out. The restaurant staff literally came out looking for me and offered me front row seats to their performance with a cappuccino on the house. How could I turn that down? To my surprise, they had a special performance that night by a pair of dancers who are known worldwide and regularly perform on Broadway. It was breathtaking. Almost left me in tears. More about the food... we're not big on buffets, but the breakfast buffet at the Argentine restaurant had top notch quality options. It was really affordable too, somewhere around $22 depending on the exchange rate. ($420pesos) The poolside restaurant has the best arrachera (flank steak) quesadillas we've ever had. Unlike the stories you hear about poolside bars serving watered down drinks, that was not our experience. Maybe that's what we get for not going with an all inclusive resort? Not sure, but they were delicious and so was the food. Room service: fast and food was yummy as always. We ordered their Caesar salad, lime soup, grilled chicken sandwich and churros. All fantastic with quality ingredients. I was especially impressed with the lime soup. Full of bold Mexican flavors. Amenities/additional services. The pool area was awesome. Swim up bar: NOT flooded by crazy partiers...brownie points. Lounge area on beach with full service as well. I tried their aqua zumba...it was fun and a great workout too. Spa. We received a couple's massage and were very pleased. I'm a massage therapist and have high expectations when I treat myself in return. (Unrealistic, I get it although I never tell them I'm a MT.) Our overall spa experience was so relaxing with a start in the sauna, complimentary tea and light snacks while dressed in a full robe and slippers. The massage itself was amazing. Great techniques, attention to detail, hot towels, aromatherapy, heating tables and a sweet traditional Mexican gesture from my therapist at the very end: braided a couple of cute braids in my hair. PS you're given a locker to store your belongings in. Housekeeping. No complaints at all. Came by twice a day to replenish anything we needed. We always had a clean room upon return from our outings with a sweet note or animal figure made out of towels waiting for us on our bed. Speaking of bed... super comfy with the cleanest white linens and plush goose-down pillows, my favorite. Lobby performers. Two thumbs up! They had Spanish guitarists, singers and flamenco dancers. All were beautiful performers. Pizzeria/ Convenience store. We came here often as they have great fresh brewed coffee, the best blueberry muffins my husband has ever had and the best veggie pizza I've ever had. All their pizzas are thin crust, FYI. Staff, again, was always so friendly. I think this is the longest review of my life, but feel it all needed to be said so folks will consider them on their next trip. It may not be all inclusive, but if you like luxury, quality food, drinks and top notch customer service this is the place for you. Marriot (Casamagna) see you again soon! read more

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I love this place!!! Staff was very helpful and made my birthday memorable. Beautiful views of the beach with food and drinks catered to your beach chairs! read more

Marriott Cancun Resort - Beach view! - Hotels Near Me - Cancún, ROO

We had a wonderful stay here this resort is the place to stay! They had wonderful people working here with warm welcomes every day. We loved the views and the food, the pool, the beach, the hotel staff and the location was wonderful ! The bartenders, wait staff, the housekeeping, concierge, bell boy, front desk and everyone working there were awesome ! We really enjoyed Diego at the front door-wonderful and cheerful greetings daily. They all work hard and take such pride in their work! Thank you Marriott for a wonderful first time trip to Mexico from Denver, Colorado! read more

This place is amazing! This is the second time visiting Cancun and this was the best experience for me and my husband it was his first time visiting and he wants to go back already! Everyone is so friendly and they make your stay feel like home! All the workers are kind and polite!!! We loved this resort! :) we recommend it! read more

Nice resort with super easy access to the beach. I like how they serve food and drinks down by the beach and at the pool. The rooms weren't anything special, but the oceanview from the rooms is very nice. The concierge is very helpful, we should've used them more since I think they can reserve restaurants or disco tickets. The hotel itself is beautiful and you can also access the JW Marriott right next door. read more

Sorry if this review gets lengthy, but I wanted to provide a very detailed experience for future guests. Check-In: We arrived bit early (~ 3 PM) so our room wasn't ready yet. We sat at the bar for 45 minutes until the room was ready. I was hoping we would an upgrade since I'm a Platinum Premiere member but there was no offer which was bit disappointing. I was offered a Platinum arrival gift and I chose the cheese plate with two beers. The gift never arrived. When I told the front desk later on when we were leaving for dinner, they just shrugged and said they'd give me extra points instead. No apology was offered. Room: The room was fairly small but it had a nice balcony over looking the pool area as well as the ocean. The view was extremely nice. The room was a bit dated but the hotel is undergoing renovations so I'm sure it'll look lot nicer when finished. The Bell Hop who brought the luggage was very nice and explained various things about the hotel. The room did not have a refrigerator so I requested one by calling "At Your Service". A fridge was brought up later that night. The fridge came in very handy keeping cold all the drinks and water we bought at 7-11. Pool: We barely stayed at the pool. We did take a dip in the large jacuzzi but most of the time was spent on the beach. Beach: The beach wasn't very crowed since it was low season. We were able to snag one of the shaded awnings everyday. Playing on the ocean water in between naps on the beach.....what a life! Housekeeping was AWESOME! Everytime we returned to the room, it felt like we were checking into a new room again. Housekeeping did a fabulous job of not just keeping the room clean, but organizing all our mess. PLEASE tip the housekeeping staff well. I left at least 50 pesos each day. FOOD: We ate the breakfast buffet almost everyday. It was a great way to fill your belly so you can just lay at the beach until dinner time. There were enough selection to make each day fairly interesting. It's a but pricey at ~ $30 (Platinum members get 15% off so be sure to tell your server). Only other restaurant we ate at was the Hibachi place. It's in the hotel so it's pricey but the food was very good. It's not as tasty as Benihana but it was still a good break from all the mexican food. Service was good and the hibachi chef was very entertaining. The Lobby Bar offers 2-for-1 mojitos from 4 to 6 PM. Angela was awesome! She was so pleasant and friendly. She would constantly check-in to make sure everythng was okay, and she would always give us a head's up right at 5:58 in case we wanted another 2-for-1 before Happy Hour ends. There are probably lot better properties in Cancun. We don't prefer all-inclusive since we like venturing out to find local eateries. The Marriott offered all that we needed on this trip: nice clean room, easy beach access, great staff, and most importantly, GREAT RATES! The 6-night stay ended up being about $130/night and we also had $300 resort credit which came in very handy. Some other helpful tips: -- Utilize the bus to go up and down the hotel strip. It's only 9.5 pesos. The R-1 and R-2 will take you to most places you need to get to. Don't get ripped off taking a taxi. -- 7-1 and OXXO are very short walk from the hotel. Pick up water, drinks, and beer here for cheap. read more

I stayed here Feb 22-27 2022. This resort is amazing. It is family oriented, not an all inclusive. The staff are amazing and very friendly. When you walk by someone they always say hello to you. The rooms are very nice and well kept. Housekeeping comes twice a day and are very friendly and approachable. There is a big pool and hot tub that was not very crowded. There are multiple resutaurants onsite and more next door at the connecting JW Marriott. The italian place Gustino is amazing and worth the visit. Come after 6 pm and you can experience the vilionist and piano duo. There are plenty of activities to do here. You technically don't even need to leave the resort. It is in the middle of the Hotel Zone and right across the street from a McDonalds. There is lots to do nearby within walking distance. Also when you stay here, you get a $50 a day resort credit. COVD testing is offered onsite for $25 US dollars. Wifi is constitent and amazing. Reaches all the way out to pool area. Beach is accessible and is very clean and well kept. The property is well maintened. I highly recommend this resort. read more

It's been a while since I'd been back to Cancun & generally I usually book all inclusive's I am a big fan of all inclusive's hard not to be it's nice not to have to worry about anything, liquor specially but this time around the family was coming to this hotel so I had no choice but to book the same hotel at first I was like Damm now am going to have to worry about food & liquor ? To my surprise it wasn't bad. First let's start with the hotel itself located at the beginning of the hotel zone it's a bit far from the strip & all the clubs, restaurants etc Not a problem if u are traveling with kids & are not here to party but close enough that u can take a cab or the bus if u choose to go out. Our room was located on the fifth floor , good size room everything was nice plus we had an amazing ocean view. Free wifi is provided as long as you are a club member no big deal here if you are not they can sign you up when checking in, the wifi is good & has an incredible range around the property. The hotel itself is lovely nice grounds everything is well kept ,clean, everyone is very friendly & helpful. The room was serviced every day & every day they provided clean towels, took out the garbage & gave us new toiletries , I loved these they smelled so nice. At the beach they provide a free half hour massage , this is heaven the lady was amazing practically everyone in our family had one you can of course extent this by the hour if you choose to. In the beach they also have a nesting area for turtles they dig them out regularly & release them at night kinda cool to see. During our stay we ate lunch regularly at La Isla which is their pool side restaurant everything we ate was good , we tried a mix plate think it was called Casa Magna mexican platter ? this came with Tacos , Flautas & Quesadillas good for sharing good dish. The Chicken wings are delicious nice & crispy, good Sliders , Burgers & Guacamole with chips. Delicious wedge fries & steak fries. Great chicken sandwich with avocado & bacon so good & finally the Nachos with Steak or Shrimp don't know which was better Both really good with plenty of fixings. Good frozen drinks with or with out alcohol , good Passion fruit , Frozen Lemonade , Mojitos , Piña Coladas,Beer, Strawberry & Mango. We regularly had the Empanadas you can buy in the lobby at the Pizza place good chicken, the beef one was better. We also tried some of the pizza good cheese with basil would be better if the crust was more crispy. They have a few restaurants on the property we tried Champions which is a sports bar not bad & good for bar type food & late night & Mikado Japanese Hibachi was great. Over all I was pleasantly surprised by the prices a bit high since you are paying hotel prices but not bad in comparison. This is a nice hotel, friendly & helpful staff , great service , decent prices & a beautiful beach you can't ask for too much more. read more

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I will keep this review short and sweet. The hotel room was spotless, the maid service was way above average, the front desk employees were very helpful and always smiling, the food was above average and the attention to detail was beyond reproach. Sometimes when you stay at a hotel the property is great but the employees are not or vice versa. In this case both were beyond outstanding. EVERY employee was always smiling and doing whatever they could to help you. One employee on our trip does stand out and his name is Jose. If I owned a hotel I would hire 100 Jose's !!! Not only is he an asset to the Marriot but is an even better human being !!! read more

Can't say enough good things about this place. The room, the restaurants, bars, pool, hot tub, beach, swim up bar, spa were all wonderful. However, this place really shines with its customer service. They really went above and beyond to take care of us and it made an excellent and lasting impression. This was our first real vacation together and the folks at the MCM made it special. We will never forget it. A few highlights of our stay 1. The beach is amazing and not crowded at all 2. The swim up bar is fun! 3. The ambiance at the Thai Restaurant is wonderful! 4. Antipasto bar at the Argentinian Steakhouse is AMAZING! 5. Fun and helpful doorman gave us some great intel 6. Room service was actually really fast 7. Check out Mercado 28 if you want an authentic Mexican experience apart from the resorts. We spent a great afternoon there and picked up some neat gifts for the kids and a lot of the places will give you free beer and tequila to help attract shoppers (take advantage of this!) read more

The rooms are very spacious and I loved our roomy balcony. I had a partial view of the ocean from my room ( 3114) the balcony on this floor seems to be a lot bigger than the above floors. The pool is small despite the photos on the website. The beach is nice and the staff is friendly. This establishment could use an authentic Mexican restaurant. read more

Stayed here for the past week and was overall impressed with the resort. The pool was not crowded and was always clean. There was always lounge chairs available both At the pool and at the beach. The staff were always attentive and provided great service. We got a resort and beach view for our room. The rooms were clean and spacious. From my experience, the bed is not as comfortable as your typical Marriott beds you find in the states but it wasn't terrible to the point of bad sleep. We did not eat dinner at the restaurants here, but for breakfast every morning we got 2 breakfast sandwiches and a container of kiwi down in the pizza / gift shop. They were delicious! For lunch we typically ordered quesadillas or guacamole at the pool, which were both delicious as well. Overall, the resort prices (food and drinks) were extremely fair! This hotel is connected to the JW Marriott and you can eat at both hotel restaurants. We did use the pool there too which I'm not sure if that was aloud but we didn't catch hell from anyone for it so it seemed fine. It was nice to switch up the scene a bit. The hotel offers excursion options but we didn't sign up for any. They also provided excellent suggestions for dinner in the area. Overall, clean, beautiful, relaxing environment that I would recommend to others. read more

Marriott Cancun Resort - Resort / beach view - Hotels Near Me - Cancún, ROO

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Very nice hotel with expansive open areas, excellent pool area and beach access. Plenty of restaurants on site, and you can take a short cab ride or even take the local bus to access less expensive restaurants in the more happening area just to the north. There are two convenient stores within a quarter mile walk from the front entrance for many common items like beer, orange juice, bottle water, coffee, etc. and even a McDonalds if you want to save some money. read more

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No worse for the wear. My wife and I really loved this place. I used Marriott points to book it and paid a little extra to get a nicer view. But the design is very nice, elegance with a touch of the local flavor. You can also tell that there is a bit of wear here and there, but overall, that's a good thing. We visited the JW next door in the middle of the day and it was dead. Compared to our hotel which was in a constant state of activity. Glad we picked the one we did. The view, and beach were the best. Also, no shortage of restaurants right there on property. An added bonus were the restaurants directly across the street. The crab shack and Fred's, both great places to eat. And in between them is a wonderful outdoor taco shop that makes the freshest tacos, just perfect for a lunch diversion at a cost of a few bucks. The on-site restaurants were good, but not great, but the breakfast buffet was wonderful. The pool and staff are wonderful. Very attentive and cheerful. In fact, I found everyone there most helpful and eager to help. I guess the only reason I didn't give it 5 stars is they could have done a little better with the coffee shop offering a smaller breakfast alternative, and there were also some other hotel activities that were borderline annoying, like coupon programs, and other salesy things. The wifi was sporadic, and TV was poor. I did like the more important things though, like the beach, pool, and excellent service. I recommend this place without reservation. read more

Lovely resort with a beautiful beach and great staff! The property is beach front to a gorgeous beach and is centrally located in the tourist area. For the most part during the vacation we were eating offsite but that last day there we had lunch and dinner on the property. The food was delicious as well. The ceviche at the pool side restaurant was fresh and tasty. For dinner we opted for the Teppanyaki-style restaurant "Mikado" it exceed expectations in food and service. Love Marriotts and love this property, we will be back! read more

We've stayed here three times and the JW next door once. There are so many things we like about this hotel and yet I can't give it more than 3 stars, most notably because of the restaurants. Rating scale 1 to 5 stars 5 -.Beach/Pool - Beautiful, exceptional view of ocean 4 - Staff - Excellent, friendly, & helpful 3 - Rooms - Ok but no mini-refrigerator ? 2 - Property - aging, the adjoining sister property - JW Marriot is much nice. While they are remodeling now, it definitely detracted from our most recent visit. 1 - Restaurants - Poor. We've dined at all of them at least 3x. Expensive. *Front Desk staff / check-in process is always a SLOW, time consuming process...they never seem to have enough staffing here...always have to wait. . With a few improvements by management, this could easily be 4 stars and a great value. Hint Hint read more

Paradise! Arrived with My Husband For our anniversary Diego in Check in was So Kind and Nice upgraded To A Beautiful Carribean Suite it was Soooo Beautiful and Nice. On of the nights I was surprised with a bottle of Champagne and Chocolate covered strawberries! I will definitely come back! Thank you CasaMagna!!!! read more

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We stayed here 11 nights with our teenage kids and enjoyed every minute of it. The hotel is right at the beach, the ocean couldn't be any nicer, turquoise water and very clean. The hotel is great, the design modern, beachy and spotless clean. Our room has a front ocean view - breathtaking! The beds are very comfortable, the bathrooms modern and the balcony pretty big. The staff was awesome - always very helpful and with a smile in their face. They truly treat their guests with respect and love what they do. The food was great and the service remarkable. The Hotel is in walking distance to restaurants, shopping, activities and aqua world where we booked many beautiful trips and fun things for our teens. What are you waiting for? read more

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I love this place. The staffs are excellent! Everyone we encountered with are super friendly and helpful. The hotel is very classy. It's close to Mc Donald's, 7 eleven, OXOX (their version of 7eleven) and Crab House ( we tried it over price and the food was bland). read more

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Horrible service at the bar downstairs by the beach. Gustavo and Gilma were terrible.

This place is more expensive than most Marriotts in the states. You are basically trapped into a corner and robbed blind. I get that it's only "rich westerners" staying at these places, so why not crank up the prices a little, but the gift shop was selling sun screen for $40 USD and an egg and toast at breakfast was nearly $20... They basically refused to give my girlfriend filtered water in the morning, telling her they only had bottles water ($6...) I hate places like this. Complete rip off joint. read more

Best room service Karla was great !!! Beach view and hotel staff I can't wait to return. Good variety of Restaurants. They also have a tour agency inside that's a must to visit. read more

We stayed there for 8 nights. One hut for the entire beach. If you don't wake up at 6am to take it, you burn the entire day. My husband got into an argument with another guest about this. Not classy. The hotel assigns rooms based on whether you are white, heterosexual. If you don't fit that description, don't expect to get offered a nice room. The room furniture is outdated. No bathtubs. I hurt my ankle during our stay because our balcony flooded after a heavy rain. And it didn't drain for a while. Loud music until 11pm from private parties by the pool. There goes your well needed rest during your vacation. Guests are allowed not to wear a mask while getting their food from the breakfast buffet and yapping with the staff. Try to imagine Delta and Omicron variants all over your scrambled eggs and bacon. When a white guest has a b-day, the entire kitchen and restaurant staff brings the cake; but when you are person of color, well, you are lucky if you get anything. Their employee-lifeguard on my last day there told me to get out of the water and asked the staff to take away my boogie board -- in front of numerous guests who were watching me getting humiliated while my white counterparts get to enjoy their boogie boards. I've been boogie boarding there twice a year for 10 years and never got bullied for it. There is always a first, I guess. The gym gets very crowded and nobody wears a mask. I give the one star for all the nice employees there, mostly from Sasi and Mikado. Finally, Fox News is on 24/7 in the lobby in multiple giant screens. This property clearly made a choice to make everyone known that it's a Republican hotel (the Fox News kind, no less!). And they rub that in your face 24/7 wherever you look in the lobby the moment you get there. Run away from this hell hole. Run away and never look back and find a Hilton or a Hyatt. read more

One of the nicest hotels I ever stayed. The hotel us huge, nice ocean view, great restaurants, nice pool and etc. the staff is very friendly, and always help you with anything you need. I recommend to come here for sure. read more

Marriott Cancun Resort - The view - Hotels Near Me - Cancún, ROO

We were heavily mislead by Yelp reviews. We had the most boring vacation of 11 days a family could have. Major Problem 1: no animation, no shows, no games, no fun. It is hands down the most boring hotel in the area, just have a walk at nearby hotels to verify. Major Problem 2: no lifeguard at the pool. Two incidents happened while I was there, one of which involved my 8 years old son. I saw couples fight about who should have watched the kid after the incident. Major Problem 3: kids club only in theory. In 11 days we never saw any activities from the kids club. No games, or treasure hunts, or anything. There were some kids around but none were sent to the kids club, which was a dark area somewhere inside. Major Problem 4: very bad food at the only restaurant open for lunch by the pool. It's mostly pub food, fries, burgers, and nachos. No healthy options, and very boring food every day. Major Problem 5: bad cocktails. They blend some ice, preserved juices, and some alcohol, and they call them $10 cocktails. Major problem 6: systematic overcharges. We were overcharged three times at the pool bar, including the day of my birthday. We had to stay vigilant of surcharges at all times. The hotel never offered any free drink, we had to pay even water bottles because their filtered water was not filtered at all. Major problem 7: room is like a prison cell, they are renovated but very tiny. The hotel should not rent at all rooms this small for families of 3+ (we had premium room with balcony). Major Problem 8: scientific conferences, really? Two conferences in 10 days, a complete mood killer, people came for work not for fun. And the hotel invested in those people, not in activities for the so called "resort". In short, This is not a resort, it's a clear misnomer. It's just a hotel with a single pool in the middle, not guarded, overpriced drinks, and bad food. Yes, there are good things, like security, the lobby design, cleanliness, staff courtesy, and waiters by the pool/beach. But I would not call this place a resort like they have named themselves. Yelp, you've let me down on this one. Got the lesson, no more choosing vacations based on Yelp reviews. read more

Stayed at this resort in October 2014. Weather was great. Hotel was super nice! Pool was great and swin up bar was awesome! Four restaurants on the property! Including a sport bar which has ALL U.S. Sporting events! Rooms were nice, beds were comfortable. All activity reservations can be made from the resort. Staff was very friendly and helpfull. Great seafood restaurant across the street (Fred's seafood grill) and all water activities are a 5 minute walk from resort (Aqua World). I definetely reccommend. read more

Marriott Cancun Resort - View from bacony of room 5057. - Hotels Near Me - Cancún, ROO