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Recommended Reviews - Marriott Cancun Resort
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This is our first time going to Marriott all inclusive. From the very beginning until we left all the staff were amazing. The activities in the pool were so great, George and his team really made sure to be inclusive. I was not super comfortable with water but they kept pushing me in a positive way and I loved the experience. The food was amazing! We were thinking since it is all inclusive the quality might not be great, but we enjoyed the food in most restaurants. We will definitely visit this place again.
Stayed here for a short stay of 3 nights. Plenty of time to experience most of the restaurants, pool and beach area. Been to several other resorts so a bit of comparison there. In general very friendly staff, and got to know several employees. Many will also remember your name. David by the adult pool was great. Definitely need to take stake on pool side chairs in the morning. We reserved cabana before we arrived. Online Marriott Experience app makes it easy reserve dinner and other things! They have several options of the usual themed restaurants. Casa Madra is the Mexican one and probably the least interesting, there were was an odd lack of salt on the chips and food :-) The Japanese combo restaurant (sushi and hibachi) appears confusing to customers and staff :-) Much of the sushi related menu appears to have an additional cost. I was told that the California Roll roll was extra, but the sashimi platter had a roll? The Diakon Maki was great. No chopsticks available for some reason close to closing? Hibachi was okay but I was missing the "yum yum sauce" :-) The unique beach side Delphina restaurant is probably the best and have some good dishes. Had a great red snapper catch of the day at the Hana restaurant. Two restaurants double for buffet style breakfast serving. The one at the Mexican restaurant is open to the outdoors, but they have hawk trainers to keep the birds away :-) The Champions sport bar is out by the main entrance door to the left. Open 12m to 12am. Damien is great. Pro tip: get a latte from the main lobby and top off with Bailey from the sports bar before the lobby bar opens at 4pm : Janssen has some cool tricks and drinks at the lobby bar :-) Very clean, staff of all levels picking up things everywhere. There is turn down service here, which I wasn't expecting. Large number families with kids, which didn't brother us. Count on a destination wedding party over a weekend stay :-) Coming here between the two US holidays (Thanksgiving & Xmas) there is a dip of occupancy to around 50% it appears. All in all positive and not a bad place to burn your Marriott points in my mind. It may not be a high-end all inclusive resort but will fit many just fine :-)
This was an amazing experience. The customer service was awesome. Great communication and support. Got an early check in and a late check out. The rooms are very neat and spacious. The hotel is very cleanly maintained. The food is in plenty. May be not the best I've had. But that's okay. It's all inclusive and the quality was not bad. Great service there also though.
We spent a week at the Marriott Cancun All Inclusive and cannot recommend it enough. We were pretty skeptical at first -- we had heard nightmares of all-inclusive and this one was our first one -- but our experience was nothing short of amazing. The hotel is about 15-20 mins from the airport (we used Prestige Transport to get to and from the hotel), in a very safe and touristy area named Zona Hotelera. Location-wise, it can't be beat and is right on the water. We tried most restaurants (minus the Teppanyaki one) and enjoyed them all. If we were ranking them, starting with our faves, it'd be Hana, Toscanni, Kasai, Delphina, Casa Madre, and room service (room service was just okay!). Interestingly, it was the opposite for breakfast: Casa Madre was incredible (Mexican fare), and Hana (international/continental) was boring. The breakfast food at Casa Madre was just unbelievable -- I will miss their café de olla and fresh papaya! Another underrated spot for food was the taco carts by the pool, especially the fish one. They didn't have those daily, but it was a hit when they did. We were expecting watered-down and mediocre drinks, but the bartenders were pros who made everything under the sun (and everything was delicious). Poolside service was excellent -- the hotel had so many people going around taking orders. The adult pool was our favorite, but it filled up quite fast. We visited during September, which is low season, and cannot fathom coming back during high season because even during this time of year, there would be no pool chairs in the adult-only side by midday. The jacuzzi and beachside umbrellas and chairs were quite nice, too. Lastly, I can't say enough about the service here. The people go above and beyond to make you feel like family, and will do anything to ensure you have the perfect holiday. Our vacation wouldn't have been the same without them. We want to give a shout to a few staff members that made our stay so memorable: Rosy (cleaning crew), Jose (always at the front, opening doors to the hotel and being the friendliest), Izrael, Jared, Jesus (the one that was born in Playa Mujeres!), Samanta and Joel at Casa Madre, Lisandro at the bar... and so many others!
Lovely, lovely experience! This was the perfect all-inclusive relaxation getaway! There's no way I can capture the full breadth of my 5-day stay, but here are some highlights: Customer Service: the staff, from the bellmen to the restaurant staff to concierge, all were welcoming and super hospitable. We had a small mishap with our room, and we were accommodated promptly and received starwberries and a note as an apology. Pools: the pools are spacious enough for all guests. I spent most of my time at the adult pool, which has a cool infinity effect with the ocean! Both pools have a swim-up bar. It was definitely a task to secure beach chairs in the shade, but there are cabanas to rent. Beach: the beach was beautiful, but there was tons of seaweed. Apparently, this time of year (June, July) has the shore covered in seaweed. Not many guests spent time in the beach water. Also, the waves were quite strong. Dining: the dining options truly impressed me! Lunch options were more limited with pizza, tacos, hamburgers, etc. But dinner...AMAZING!! There is a Mexican, Japanese sushi, Japanese hibachi, Italian, Mediterranean, and Polynesian restaurant that you can book off dinner. The food was cooked and seasoned perfectly, across the board (and, I say this as a New Orleanian). My favorite experience had to be Delphina, the Mediterranean spot. It sits out on the seashore and is the perfect tropical ambiance. All dinner resys can be continently booked in the Marriot Experience app. Rooms: the rooms were spacious and comfortable with plenty bathroom space and nice showers. Housekeeping came promptly daily. Overall property: the property was beautiful! The lobby was huge and peered out onto the ocean. So pretty. Every inch of the resort was spotless. It's a family-friendly resort, but I didn't feel overwhelmed with the presence of children at all. It was conveniently located just a walk away from excursion centers and water sports. I highly recommend this resort...was so sad to leave!
The staff here was very friendly. Every time we walked by someone they smiled or said hello. The resort and room was very clean. Loved the view from my ocean facing room with balcony.
Amazing resort with the most friendliest staff, especially the event hosts. The food is delicious and we barely got to try everything the whole 6 days we were there. There were events every hour of the day and we never were bored. I'm glad I stayed here for my first all inclusive resort. I'll definitely be back in the future. Still can't get over the amazing staff and food!
The Marriott Cancun Resort is an absolute paradise! The property is stunning, with breathtaking ocean views, well-maintained grounds, and a relaxing atmosphere. The rooms are spacious, clean, and comfortable, providing everything you need for a luxurious stay. The staff goes above and beyond to make you feel welcome and ensure you have a great experience. The dining options are fantastic, with delicious food and drinks to enjoy by the pool or at one of their restaurants. Highly recommend this resort for anyone looking to unwind and enjoy the best of Cancun. It's perfect for a getaway, it's an all inclusive resort and you will have all the options to relax there
We stayed here for 7 days, and everything about our experience was wonderful. The staff were amazing--friendly, helpful, and always welcoming. Special shout-out to Marco at Delphine--he made our family dinner extra special and memorable! Food: There's a great variety of food options at the resort. Make sure to book your restaurant reservations as soon as you arrive--they fill up quickly! I genuinely enjoyed all the restaurants, though my least favorite was MO's Milkshake & Burger and Ono Izakaya (sorry!). Must-visit: Organic & Co This spot became our go-to! Everything from the coffee, fruit bowls, and breakfast sandwiches to pizza on the go, fresh juice, and especially the bakery items and sweets. all top notch. I highly recommend the tiramisu! Restaurant Highlights: Hana Grill: The Ribeye and New York Strip Steak were excellent. Delphine: Start with the clam and mussel appetizer, then enjoy your meal with an ocean view. The ribeye and lobster risotto were unforgettable! Poolside Eats: Don't miss the seafood tacos and the ceviche mixto! a must-try! Room Service: Room service was great! I especially recommend ordering breakfast to your room. it was much better than the breakfast buffet, which was a bit underwhelming. I absolutely recommend this place and would love to come back again!
We highly enjoyed this resort! The service was absolutely amazing. I barely sat down and already had a server taking my drink order. The water park area is small but fun. It is a little chilly because it's in the shade a large part of the day. The people at the waterpark were so kind and helpful. They help you get in and out of your tube. My kids absolutely loved the pizza. They accommodated my picky son. I highly recommend asking them to make your personal sized pizza. I enjoy going to the cevicheria and having the seafood tacos at the stand next door. The shrimp tacos were my favorite!!! All of the drinks that we had there were really good and we tried almost all of the bars. My daughter loved sitting at the bar down by the beach because you could sit in the swings. My daughter did go to the kids club briefly.Just to do one activity, and she really enjoyed it. The kids club staff did come and find us down by the pool, and she went and played a game with some other kids in the pool. At one point they were doing face painting, and they actually did a really good job. For dinner we went to the steakhouse. My kids and my husband each ordered two steaks and they said that they were amazing. I ordered the fish, and it was really good as well. We have been to a number of different all inclusives in Cancun, and this one definitely rated up at the top.
Simply nice AF! They treat every visitor like royalty. They remember your name and hold doors open for you. Don't have to ever leave the resort. Lots to eat lots to do and more t
A great all-inclusive resort, beachfront on the beautiful Cancun riviera, with white sands, swim up bars, and multiple bars and restaurants. The rooms were recently remodeled, spacey and comfortable. Service is excellent at all the resort outlets. Food is four stars, which means very good, with room for improvement. The breakfast buffet is good, but not on par with other comparable resorts. Lunch offerings are weak, they definitely need to improve their variety and quality. Dinner on the other hand is very good, with multiple restaurants; Mexican, Polynesian, Japanese, and American, generally pretty good. The atmosphere is cool, with activities for families on the main pool, and adults only at the smaller pool. There is also a lazy river and water slides, but the best asset is of course direct access to one of the most beautiful beaches in the world!
Extremely disappointed with our stay. We get an email from the staff saying that there are several things that are closed: fitness center, spa, water park, and kids club are what they mentioned. They email about 1-2 weeks in advance of your stay and I couldn't cancel without penalties at that stage. The main reason we booked it was for the kids club and water park. As you can see from their website, they advertise it's completely renovated and they suggest the resort will be complete by April 7th, 2024. Completely deceptive and they penalize you for being on this resort since it's running at half capacity. You also get to enjoy the nice sounds of construction while you are at the pool since everything is being renovated. When we arrive at the resort, there is more that is closed. Press + Start is barely open; No arcade games are open. There is barely anything to do while you're at the resort. Hana restaurant is the main area for breakfast; it's supposed to be open for lunch but it's closed. All the restaurants are generally 15-20 minutes ready after the suggested opening time. Maybe it's worth the renovations but otherwise stay away from
7 years ago
Marriott Resort in Cancun room 5025 24 May 19th Space was very impressive... lobby with large chandeliers down a Long Tall hallway. Got a little lost trying to find our elevators. Impressive Interiors with plants and open areas and lots of seating areas outside of the bedrooms. Room is very nice sized with marble floor and a very nice rug in the bedroom area. Bathroom is medium size with stand up shower and two shower heads. All the rooms that I could see had balconies mine overlooked the pool and most rooms have ocean views except the back which has a bay view. The fitness center was nice but crowded with nine cardio machines, only one recumbent cycle and not a full cycle of weights. The locker room was very nice as were the treatment rooms for massage. There was a dry sauna in the locker room. Swimming pool was huge with no deep end and a very large Whirlpool which was full of children many times. Nice swim up bar and a great Beach, however there was a lot of seaweed washed up on shore and in the water. Across the street was a McDonald's and other restaurants but I did not venture out. There was a nice mini bar in the room and a portion of the fridge was available for you to place your personal items in. However this was a very small space but it was perfect for my needs. There is a coffee machine but no microwave. Enjoyed the large pieces of furniture in the room. Had a difficult time charging my phone, seems the power is not very strong from the outlet. Never did get my phone fully charged. read more
8 years ago
I have nothing bad to say about my stay here. Everything about this place was truly amazing. Beginning from setting up my transportation pick up from the airport to the concierge and attendants. All the front desk attendants were great...always going out of their way to assist and please everyone. One main person by the name Erick stood out. He checked me in as well as checked me out!!! The room: the room was large, clean...they gave me a room on the second floor. Nice view with a balcony. From my view you can see the JW but also the beach. What a site especially with the sun rise and sun set. Didn't need much services with cleaning, so I opted out and just ended up get extra towels. The service was so outstanding that even when I opted out, they gave me a rang later that day to see whether I needed anything because I had opted out. On my second day, I decided to get the room clean and wow, what a great job they did!!! Even left me a nice fish model made from the towels haha. Now the beach: not crowded, service was on point, and literally just your own little paradise. Don't have to pay for the chairs haha, nice bar area if you want to escape the sun rays for a bit. The water was great, but but of heavy tides/waves as they had experienced storms for the last two weeks before I had arrived, but still swimmable. The pool; another plus!!! Large, with a bar and even a pretty large hot tub!!! Water volleyball, table tennis, large chess, mini basketball court, and little outside theatre...honestly what more can you ask for. This is definitely and will be my go-to hotel. Truly a must!!! Oh yea, two free margaritas, performances and tastings in the lobby...great little pizza joint!!! What a place!!! What a nice place to enjoy and just get away!!! read more
8 years ago
It's my second time to Cancun. We got here at 7:00am this morning. The bell man came up to greet us by calling my name out. How prepared he was. After the long flight, we were very tired and rooms were not ready yet. However they offer us early check-in. How sweet. Regular check in time 3:00 pm like other hotels, but we were able to get our rooms at 10:am. Very friendly staff around. While we were waiting our rooms. We have a nice breakfast buffet at one of the restaurant. A lot of choices to eat. As I mentioned very very friendly staff Beach is beautiful with a lot of seats and shade,(gazebo kind), and towels at no charge. Pool and hotel are nice and clean. Unlimited water from concierge free of charge. Only half day so far, must be returned Hotel in the future. read more
Stayed here on points for five nights 4/16 to 4/21. Had planned to rent a car but got bait and switched at Budget on the insurance. I planned to decline but they insisted $24/day for basic was the minimum. So we were stuck. Walked across the street to convenience store and found a cab to drive us to the resort. They overcharged us and it ended up being nearly $70 with tip. Don't make that mistake. Book your ride ahead and it's only $18 for two through Supershuttle. Anyway, arrived late morning. No king bed available so they upgraded us to a two double room with a nice ocean view. Actually worked out well as I don't sleep well due to medical complications. Pool was never too crowded, service was great, and so was the food. Highly recommend the Cadillac Margarita at the poolside restaurant. You can eat at tables or they will deliver to your chairs by the pool or on the beach. Restaurants in the hotel were decent. Reasonable prices and pretty tasty, though we weren't too crazy about the Thai restaurant. Fish and chips at Champions was really delicious. And the red snapper sandwich at the pool was really good as well. Prices are reasonable. Most drinks, apps and sandwiches run 180-220 pesos, which is about $9-13 U.S. Beach is very well maintained. It's constantly quite windy and the sun is super hot. Be thorough in sunscreen application. I was and still ended up with splotchy burns. Design overall is a bit dated and tired but we enjoyed ourselves thoroughly. It's a beach vacation for pool lounging. You can take excursions but we decided to just soak up the sun at the resort, except for a couple walks across the main drag to restaurants and shops on the other side. Several convenience stores nearby if you like to have snacks and make your own drinks. We bought tequila and rum and a few snacks and brought our drinks down to the pool with us most days. Most staff speak at least half way decent English, so as long as you're capable of bueno, gracias, you're set. Really not much to complain about. A nice warm weather break from the Northeast. Walked down to the El Rey Archelogical site which is across the street a couple miles south. The ruins aren't too spectacular but some really cool birds and iguanas call it home. Only $2.50 to stay as long as you like. read more
4 years ago
8 years ago
Had the pleasure of staying here for 11 day's. It was absolutely wonderful. Huge shout out to everyone at the hotel. All the staff made our stay AWESOME. From the doormen, housekeepers, wait staff, front desk and sweet wonderful Martha and truly the sweetest Rosa at the 750. She will put any barista to the challange. She makes a hell of a cup of coffee. All room service meals were excellent. Served hot and prompt. All restaurant food fresh and delicious. Breakfast buffet fantastic. Try the hot chocolate. Still craving it. read more
8 years ago
I loved this hotel and staff! I've stayed at many places but this place stands out from the rest. I can't believe how wonderful every part of this hotel was, every request was met. It is very family friendly with kids. Every restaurant within hotel was great! Lots of entertainment and they offer excursions outside hotel. I would much rather stay here than an all inclusive any day. They upgraded our room and beach views were breathtaking. I didn't want to leave and I can't wait to go back. Thank you Marriott Cancun Resort read more
3 years ago
5 years ago
8 years ago
They were so good to us. We were upgraded to a room with an amazing view. Got a sense of security there... not one vendor on their beach. For a quick bite we tried the empanadas from their "750" gift shop, about a dollar each... don't bother with the ham and cheese ones they are gross. They offered family movie night for the little ones, we don't have any yet... the good news is you can not hear a thing from your room (we were by the ice machine too). read more
Came here to celebrate my birthday and I'm so glad that I did! This place is amazing! The hotel is lovely and the staff is so friendly and helpful. It's just such a relaxed place that I will be staying here every time I'm in Cancun. The room was so clean and spacious. I could walk out and sit in the patio area and take in the amazing view. I sometimes ate outside when I ordered room service. The food so really good! I recommend the nachos and the quesadillas. Must add chicken. Ignacio was the guy cleaning our rooms. He left personalized notes daily with some great drawings on them. Was very creative with towel designs. He made you feel valued as a guest. The breakfast buffet is served at their steakhouse La Capilla. Waiters there go above and beyond. I had asked if they had fresh squeezed orange juice and they didn't, but the waiter went and got some oranges and squeezed them himself to bring to me. How can you not love that level of customer service. Overall, I couldn't have asked for more. Cancun is already and amazing place in itself. Having this great hotel experience made my birthday that much more enjoyable. read more
7 years ago
4 years ago
We stayed here for 6 days and we absolutely loved it. The front desk allowed us to check in at 10am and gave us an upgraded room free! I did enjoy the little store they have in the lobby, good place to grab a quick bite or some snacks, the ice cream is amazing, don't pass that up! We chose to not have housekeeping come in daily just a day here and there and they always provided fresh clean towels. read more
I am a repeat customer between here and the neighboring JW Marriott. Stayed at the JW last year for my birthday, this year, we figured we would stay at Casa Magna. Of the two, JW is my personal favorite; it's a bit more luxurious. However, I always love the friendliness and laid back vibe if CasaMagna. When we arrived, as usual we were treated like royalty; offered Marriott points, snacks and daily credits. I thought that was neat. Our flight arrived at 6:40 am, so the fact that they already had our room ready was awesome. And, it was oceanfront with the most spectacular breathtaking views. I will continue to be a repeat customer here. They always make me feel like family and go out of their way to ensure our stay is exquisite. read more
4 years ago
I visited this resort last minute after a nightmare at another hotel. If was very clean & welcoming. The food was good. The beach is beaut. Service was A+ ! I wish it was all inclusive but it was still affordable. I'd definitely return!!! The only reason I'm giving it ; stars is because the entire spa wasn't open to enjoy, I think because of certain COVID restrictions still in place. But I did receive a relaxing massage that was nice. read more
6 years ago
My husband and I came here for a little last minute trip to celebrate his birthday. We recently had to put down our dog who was sick so we didn't have time to plan anything in advance. This ended up being an incredible experience and we can't sing the praises of this hotel enough!!! When arriving to the hotel, you walk into a breathtaking entryway with incredible views of the aqua colored ocean and enormous pool. There is a beautiful lobby bar with amazing furniture and tons of places to get cozy and take in the spectacular views. There are plenty of restaurants within the property so you never have to leave if you don't want to. There is plenty of beach and pool seating as well as multiple full-service bars. One of our favorites was the beachside restaurant that offered plenty of shade but was situated on the sand so you had the comfort of not getting too hot but also the luxury of taking in the ocean while enjoying some yummy food and drinks. All of the staff were extremely kind and accommodating and treated us kindly throughout our stay. If you're worried about COVID, the property is massive and you will have plenty of room to space out and have your own area. There is also several activity desks where you can book activities. We ended up booking through the hotel despite meeting several street vendors that offered better prices. We just felt comfort in knowing that they were sponsored by the hotel and would most likely offer great experiences. We had the most amazing time on both of our activities but those will be on a separate review! Our room was absolutely gorgeous and had an amazing panoramic view of the pool and aqua blue ocean and white sands. Overall we really can't sing the praises of this property enough. Our only regret is that we didn't have more time to enjoy so much more of what it had to offer. And while there was plenty of really nice dining selections, we also had fun going to Champions last night and having some American bar food. My husband was excited that they had the UFC fights so we went and ordered dinner and drinks. Our server Ana was so sweet and helped us practice our Spanish, kept our glasses full and brought my hubby a yummy birthday shot. We were seriously sad to leave here today and very much hope we can make it back for longer next time! Thank you to everyone here who helped make my husband's birthday weekend incredibly memorable and special. Viva Cancun!!!! Oh I also forgot to mention that if you're a true hot salsa lover like myself, their habanero homemade salsa is legit! It was so tasty with the ceviche and shrimp tacos I ordered. read more
5 years ago
12 years ago
I absolutely love this resort! My friends and I stayed here during our first trip to Cancun. The moment we stepped out of the shuttle bus we were greeted like queens. The check-in was simple and fast. We received a $200 room credit and one free night after a 3 night stay. Our bellman was excellent, providing a brief summary of what the resort had to offer including days and hours. As we made our way to the room we were very pleased with the location. A first floor room provided easy access to the pool as well as the beach through our patio door. The mini bar was definitely mini and nothing to rave about. We would much rather use the space in the refrigerator for our own personal beverages. I recommend you buy a cooler for the room. Next to the gas station directly across the street you will find great prices on a cooler, soda, alcohol and a bag of ice! Be careful crossing the street they tend to drive really fast in Mexico. The pool was a nice size with plenty of seating for sunbathing, a volley ball net, jacuzzi and swim up bar! If you want to grab a quick lunch, Champions is a restaurant right next door to the resort where you can find your basic American food like burgers and fries plus karaoke! I would stay at this resort again. It was relaxing and quiet yet not too far from the action. read more
8 years ago
Overall, this is a great hotel on the strip - worthy of the bust of Mr. Marriott in the lobby. It offers the "all inclusive" amenities without actually being all inclusive. This is good because, although the pool and beach area are gorgeous, the restaurants on site aren't all that great. The staff and service work really hard but there can be some hiccups. But you're in Cancun and are really here for the beach! (Unless you happen to be part of an airline crew and were booked here by the company.) Either way, for what you are paying, it is definitely comparable to other Marriott resorts and worth it. read more
Beautiful hotel. Hospitable staff. Good restaurants. Amazing VIEWS. Stayed here for a week and would come back any day! We were lucky to have an ocean front room and loved it. The AC worked amazing. The room was updated and had modern bathroom with a rainfall shower head. You weren't able to hear anything from neighboring rooms, which was great. Elevators were fast and readily available. They have a gift/coffee shop that I visited daily and loved the iced mocha. The guards and footmen were awesome. Leo in particular remembered us daily and gave us local recommendations, etc. I don't typically stay at Marriot but now makes me want to stay more often. I would upload more pictures of the beautiful lobby and rooms, but forgot to take some. Hahah. read more
9 years ago
5 years ago
11 years ago
Hotel over all- very nice Service overall - 5/5 Room is a bit small - 3/ 5 Concierge - not too impressive with their recommendations 3/5 Room service - 5/5 Door men - 5/5 Pool and pool service - 5/5 if you swim lap, this is approximately 80 ft length. Gym - 8 ft tall "Wall View" 3/5 Gym shower - 5/5 Beach - 3/5. Big waives during Nov due to the hotel location so rarely anyone swim in the ocean Breakfasts buffet - 5/5. The girl works at the omelet station should not work in customer service due to her unfriendly attitude. 2/5 Steak dinner - 3/5. Medium and medium rare did not turn out correctly. Steak quality is B Thai restaurant - very small portion 2/5. Quality 3/5. Hotel shop / convenient store - good service 5/5. read more
11 years ago
Amazing resort!!! My husband and I went to cancun for vacation and stayed at this place during our first half of the vacation. We had initially booked for resort view room but later upgraded to ocean view which I guess was the best decision. If you are Marriott gold member you get good deals and came with $50 daily credit. The view of blue ocean from the balcony was breathtaking. I also loved their mango margaritas which they served on the pool bar. It was made from fresh mangoes which was refreshing. During our stay we visited the sushi place inside the resort. I don't remember the name but it was very average. We loved eating the local food than the inhouse restaurants. I would definitely recommend labana for yucatan cuisine. The best Yucatan restaurant in town. Don't miss the lime soup, lime shrimp and Chaya water. DELICIOUS!!!!! Coming back to the resort review, overall amazing resort friendly staff and not overly crowded. I would definitely come here again specially for their mango margaritas:) read more
4 years ago
Do not stay here..... all of the guests next door at JW Marriott have reciprocity (at the Marriott pool, bar, beach, kids club) but the Marriott guests cannot use JW facilities back and they are similar price (the Marriott is more expensive as of this writing). The JW would not let me purchase a drink from their outside bar on my Marriott room or with a credit card. The beach in front of Marriott is all rocks you'll have to go next door to JW to use the nice beach but you won't be able to get a towel, food or drinks there. The kids club is an afterthought - if you have kids over the age of 3 they will not be interested. The connecting corridor between JW and Marriott is a maze and difficult to navigate. I needed to extend the room one extra night due to our flights - the Marriott front desk, the Marriott Bonvoy app, and everyone who I tried to ask for help would not help me - we are going to stay somewhere else for the last night. The doormen would not let my grocery delivery into the hotel (the delivery service loQsea said this is the only hotel they've had a problem with). The souvenir shops that are in the "arcade of shops" in the JW Marriott next door are a scam (they charged $34 US dollars for a 50 cent plastic shovel). The phone in our room does not work. The key cards for the room do knot work so you better use your mobile phone. The restaurant / food at the Marriott pool are pretty bad. Also, I tried to leave this review on the "Marriott Bonvoy" group on Facebook, but they do not allow negative posts. Lastly, this is more of a personal preference but they only serve Pepsi products, ugh. I brought a can of Coca Cola to the pool with me and they confiscated it!!!! read more
5 years ago
Incredible resort! Staff was incredibly friendly. Rooms were incredible with fantastic ocean views. La Capilla Argentina Steakhouse: Amazing breakfast buffet! Fresh juices, fruit, pastries. meat & cheeses and so much more! Pool was clean, beach was beautiful. read more
So glad I switched hotels for my last night here in Cancun. The Marriott Cancun Resort is absolutely beautiful. As soon as we pulled up I knew I made the right choice. The lobby is gorgeous. The concierge and front desk attendants were soooo nice and helpful. As a rewards member I received a complimentary room upgrade as well as two free margaritas. The location has many restaurants on site but is also very close to two great shopping malls and restaurants. The pool is amazing but the beach topped it for me. There is a LOT of seaweed but it's more on land than in the water. The water is so blue and warm that you forget about the seaweed you had to hop over to get in. LOL! I would absolutely stay here again. read more
7 years ago
5 years ago
Service: Everyone is top notch & always ready to accommodate your needs. 5/5 Love this hotel because it's clean, has a huge pool with a bar & volleyball net//huge jacuzzi as well. You can rent out volleyballs, beach balls, & footballs to play with in the pool! Only downside is that the pool seems like it's heated & the water is pretty warm. Wish the water was colder to cool off from this muggy weather. 3.5/5 We were appointed rooms with a pool & beach view & it couldn't have been any more perfect/beautiful (well aside from the crappy weather, but been here 3 days & I think I've gotten used to it.) Rooms are like any other Marriott, however, could be a little more roomier. But it does the job. 4/5 The toilet and shower have their own separate doors, just in case someone needs to use both at the same time lol. Both clean & the water pressure in the shower is surprisingly decent. Not the best, but better than many. 3.5/5 Not very sure about how much we got the room for, but I know we got a great deal for 7 days since my Aunt is an Elite Member because she travels so much lol. Anyway, I'm pretty much enjoying my stay here & would not mind staying again! read more
10 years ago
Our must stay hotel in Cancun. Clean and beautiful place with good service. We have been Cancun 4 times. We don't like the Coco Bongo area. It's too loud and dirty. This hotel is little south of that area but it's quieter and clean. Workers are very nice. Good service as well. Our flight was in the early evening. They let us do late check out at 1:30pm instead of noon. You can easily take a bus in front of the hotel to go to coco bongo area or centro Cancun as well. read more
I stayed in room 4095 and had amazing ocean view was originally in 4175 with roof top view and changed what a difference .... Ate at seafood steak restaurant last night and it was ok nothing special had Creme brûlée martini in hotel adjoining and it was good not as cheap as expected but very nice accommodations and staff! read more
8 years ago
We stayed at the Casa Magna Marriott Resort Mother Day weekend. It was the best weekend ever. The Hotel is really pretty, I had my teenage daughter with me, and we booked an Ocean Front room, always get an oceanfront room. The view was gorgeous. The Hotel staff was very attentive to our needs. The service staff cleans your room twice a day. Morning and in evening. The little market shop downstair has muffins and croissants, and fresh squeezed orange juice in a cup. "Delicious" reasonable price. We ate lunch by the pool, it was really good. I had club- sandwich, and my daughter had chicken fingers for about $20 bucks. Not bad! Prices are reasonable for food. There is a McDonald directly across the street from the resort. We didn't go there. We had brunch Buffett in the Resturant in Hotel "delicious". I had rewards points to remedy that cost. But I think it's $25 per person. Make sure that you take a Taxi for $8.00 to the Downtown area. Eat on the Marina $20 bucks. Mexican restaurant in back. The downtown area filled with all types of American Stores, Forever 21, Gucci, Cartier, Victoria Secrets. Gift shops for souvenirs, Ton of stores, There even a FairsWheel there. Great place to get out and site see. And do some great shopping. Most important thing is to download the App that that tells you the price to convert money. Everything is rung up in PASO.. drove me crazy. But my teenager was on it, She downloaded that App on her iPhone to tell us how much everything cost in US dollars. When her hamburger was rung up at $250 PASO... I was like what, but it equal out to $12.00... Have fun. We can't wait to go back. Also do the tour to ATV ride and Horseback riding. It's all day Saturday Event. but, fun, fun..... read more
7 years ago
I have been staying at this Resort for the last couple days and today I had an issue with my Room and just wanted to say that the reason I'm a Marriott loyal customer is because of people that work for Marriott specially for people that really helped me out at the Cancun Marriott resort. Special thanks to Carol Romirez , Berrardo Rueda , Miguel Varela. This is a great property and even with the remodeling it's still a great place to stay. Thank you. I hope that management sees that they have great people working at the front desk. Reneh Simonian. read more
8 years ago
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