If you are browsing through loads of reviews right now because it seems impossible to find an honest HVAC company that has your best interests in mind AND reasonable rates... look no further- you've found it! I've done the research for you and put in the time to give you a head start. It all started out with a warning from the weatherman three weeks ago... Bellingham might set records this month with temperatures in the 90s! My boyfriend meekly looked over to me as he contemplated whether the cost of air conditioning is cheaper than dealing with a cranky girlfriend that can't fall asleep if she's hot and miserable. We decided to call for quotes the next day. I had seven companies come out to bid and I learned a little bit from every estimator. The first one took advantage of me for the novice I am and quoted a much-too-big system (for my square footage) for too much money. The second one wanted to save me and the planet from, well, dust. Ridding the planet of dust one house at a time turns out to be very expensive as well. I learned that all equipment you buy has governmental standards and is more-or-less very energy efficient. If you want the green leaf icon of approval, well, that's going to cost you a ton. You might see a return on your investment in twenty years if you happen to stay in your place for that long, but I don't plan that far ahead and I imagine the interest you'd gain on your savings would generate far more joy. If you happen to be in the cross section of individuals that do care about that kind of stuff and have the money to pay for it, Cascade Gas has some rebates to make the extra money you shell out more palatable. Enter Marr's Heating... Kyle gave an honest assessment of our charges. He went through the trouble of figuring in taxes just so he could help us compare bids. Some bids have certain exclusions like electrical work, permits and unexpected masonry. Most payment plans will immediately charge tons of interest and blow up the quote. Marr's had a good balance of the inclusions I expected and the payment plan that best fit our situation at no additional cost. With a little luck on our side, we amazingly got scheduled for later that week. It was looking like my relationship might last. Projects are not without unexpected hiccups. It turns out the old wires to my previous unit were installed incorrectly and running hot. I experienced a fire first hand several years ago that were caused by the same wires and when I had it repaired (by a different company), the technician never mentioned switching them out. Marr's knew it had to be done right and gave me a call after they had started the project to deliver the bad news. I was very upset to hear about the amount of money I would have to spend on top of the quoted price and I asked a lot of questions. My tone and attitude reflected my worry about the budget on this project. Kyle was very present on the phone and listened to every concern. He was professional and calm. He offered to pull some strings and arrange for an electrician to come out the following day. That level of customer service did not fall on deaf ears. Kyle went above and beyond to keep the project within the prescribed aggressive timeline. Wendy is the woman who will probably answer the phone when you call. Tell her Christine says hi! She is the nicest lady and a very good coordinator. This company just screams "class act". Something that came through clearly in every interaction is that these people love working for Marr's. When they mention the name of the owner, they do it with reverence and admiration. I was unable to meet my installer, but he came in to my house while my partner and I were both at work. He didn't leave any mess whatsoever and he was extremely fast. The proof is in the pudding. On our first 90 degree day, our AC was flipped on and I had to go find a cozy blanket. My relationship was saved! We owe it all to Marr's Heating & Air Conditioning. read more

We chose Marrs to install a mini split in our condo and we couldn't be happier with the service we received. Our condo association requires owners to complete an application that outlines the work that will be performed. I got 3 different quotes and chose Marr's because they had the best design and price (other companies wanted run electrical through the ceiling which would have been a drywall and paint nightmare). Nolan helped complete the application and responded to questions from the condo association promptly. The application process took over 6 months and Nolan overcame every obstacle and got the answers the association needed. Once we got the application approved, the install went super smooth. Kyle the installer did a walk through and made sure all of my questions were answered before the install commenced. After the install, he did a demo of how the system worked and answered all my questions. We now will have cool air in the summer and warm air in the winter. It is so nice to have be able to control our temperature as we have a 2 year old and live on the top floor facing west, we can finally have our shades open and enjoy sunsets versus closing our shades and living in the dark! Post install, I had some questions about the electrical and condensate line. Brandon (Operations manager) was able to answer them and scheduled a time Kyle to come back out to complete routing the condensate line into the downspout. It felt great working with a team that instead of getting defensive about questions I had, I could tell they cared about getting my questions answered quickly. I wasn't sent straight to voicemails and the reception team always tried to get me in contact with a team member right away. Lastly, Wendy the scheduler called me post install to get my Puget Sound energy account info to get my rebate started, schedule my city of Bellingham inspection, and registered my unit with Mitsubishi. Nolan called me yesterday to ask how my unit was doing and also to let me know that I will be receiving a large rebate back in the next couple weeks.Talk about service and follow through. I have never done a Yelp review but felt compelled after receiving such great service from start to finish. I was a project manager in the Tech industry before being a stay at home parent the past 2 years and I can say that you can tell Marr's runs a good shop and knows their sales process from pre sale, install, and post sale. I highly recommend working with the Marr's team! read more

This is what I sent to the company when they asked for feedback after the job was done. 1. The guy who did the initial evaluation. Friendly, thorough, went out of his way to explain what he was doing. 2. The guy who did the estimate. What a personality. Fun, knowledgeable, and felt like he was working for us not the company 3. The guy who did the install. Most impressive of all. Took a long time to do the job and remembered to call (at 7 pm) to say he was done as I had asked him to do. He said he was new, that he had made a mistake that had taken time to fix, and let him know if I had questions. Honest, humble, how could you not trust him, and going forward how could you not trust the company? 4. And then there was you Wendy. David makes it so hard to get stuff done. You were patient, positive, flexible, never rattled. I suggest the owner take all four of you out to lunch and tell you guys that you are reason he is rich. And then tell everyone else he'll take them to lunch if they get a review like this. Also an amazing opportunity to talk about teamwork. You guys really talked each other up and showed amazing mutual respect. I have spent a career teaching leadership and have consulted for hundreds of leaders and companies. Yours is spectacular. In fact, have the owner call me please. I would like to tell him what a good job he is doing. read more

Ever since Marr's installed our heat pump and furnace eight years ago, we have been completely pleased with their products, their technicians, and the Marr's positive attitude toward customer service. It has all been stellar. The technicians are all absolutely gracious and positive. Today Tony Silva cheerfully answered all our questions, explaining about cleaning ducts and surge protectors and the advantages of the yearly contract, as well as cheerfully and efficiently completing the work. We highly recommend Marr's - their excellence and their customer service. read more

What a lovely bunch of people. My furnace was dead, it was cold and my kids were wearing all their clothes to keep warm. In the middle of a cold snap, Marr's got me a technician within hours and a furnace on their next business day. They went above and beyond to make sure my new furnace was installed to my liking. Their customer service was beyond exceptional. Always on time; always helpful. Many thanks. Highly recommended. read more

I'm a landlord with one property and a $40K mortgage to worry about. My tenants have to be happy or I'm in trouble. In the last cold snap their furnace went out. Marr's H&AC showed up right away and immediately found the problem. A technician came right out and fixed it quickly, accurately and within my tight budget. I've purchased 2 furnaces for separate properties and 1 hot water heater from Ken Marr and I would do it again. read more

Marr's has been great to work with. They were reliable and followed thru with everything they said they would do. The office staff is friendly and helpful. I love being warm and my furnace works great. I have recommended Ken and his staff to friends and family. And received great feedback from them. Keep up the good work! Thanks, Debbie L. read more

Joel came out to do the annual service on our furnace and fireplace insert. He was most knowledgable, courteous, and thorough, taking the time to answer any questions and explain everything. He is a great asset to the company. I also appreciated the fact that he brought drop cloths and shoe covers, leaving the place clean. read more

Ken Marr came out to my home on his own time & gave me an estimate. He didn't charge me for his visit & they got me a great deal on a new furnace with a 10year warranty. The office staff was amazing! They took the time to understand my needs, & followed up to make sure EVERY need was met! Thank you Marr's! read more

Honest and fair. What more can you ask for. My water heater needed replacement. I asked for a quote for both a tank-less unit and replacement gas heater. While the tank-less unit was affordable with the rebate, I ordered the replacement tank. Great service/ fair price. Thank you Marr's! read more

We've been using Marr's since about 2000 and we have no plans on switching! They sent a new tech, Joel, out today to do an annual inspection of our furnace. He did an excellent job, gave me some good tips for avoiding unnecessary problems and left the place cleaner than he found it. Thanks Ken! read more

Marr's service tech came for the annual servicing of the heating system, and provided excellent work, as always. I truly appreciate the way they kept me informed of arrival time, and then about the condition of my heating system. Gladly renewed my service agreement with them. read more

I am contemplating installing one of those Daikin mini window mount heat pumps in my home, anyhow I stopped in at Marr's showroom and they were very helpful, showing me several alternatives. Their rep was very friendly and didn't put any pressure on me. read more

Marr's was great for our duct cleaning. William and Mitchell were wonderful to work with--polite, good humor, hard working, and very thorough. When my neighbor saw their truck at our place, he excitedly announced, "I love Marr's!" read more

We recently purchased a home and the seller left us without a working heating unit. Jacob and his team did an excellent job of making sure we were taken care of immediately. We would highly recommend this company to anyone! read more

I am impressed with the quick, efficient, and friendly service from Marr's Heating. The Heat Pump heats my whole house at a fraction of the cost! This is wonderful to afford to be warm. I highly recommend Marr's Healting read more

I had the guys out to install a new gas fireplace. I am very happy with their service, prices, and honesty. Great group of people! I intend to have them back for more services as we fix up the house. read more

I would highly recommend Marr's. My experience with them has been excellent. We just had our annual inspection of our HVAC and Tony, our technician, was efficient, informative, and helpful! read more

I just had Marr's Heating install a new furnace and it went very smoothly. They have done work for me since 2004. Always found things done promptly and correctly. read more