One of the hybrid locations - you get both Marshalls and Homegoods inside the same space. This is one of a few locations that both stores combined into one (likely to save on rent), though they are both owned by the same company anyway. If you've been to a Homegoods, the left side of the store is familiar. If you've been to a Marshalls, the right side of the store is familiar. If you've been to a TJ Maxx (also owned by the same company), then the whole experience is familiar. Whether that's a good thing or a bad thing is dependent on each individual. This location here is a pretty sizable space however. I've been to this location before and have never purchased anything since I could never find what I was looking for, so generally I tend to stay away. They still haven't gotten over the holidays, so stock in the first week of January is very weak. It's like that in a lot of retail locations, but parts of the Marshalls side of the store looked like the final week of a going out of business sale. While I typically stay away from these stores, there's no denying the decent prices on some of the items. There are some brand names I've never heard of before here and others, you should make sure the packages are intact. With clothes, you should check for rips, stains, or whatnot. You could get some items for a decent price here than you would from a competitor, so it's always worth taking a look before you spend elsewhere. The staff is...........ok generally. I hardly had any interaction with employees and I prefer it that way since I'm used to what TJMaxx/Marshalls/Homegoods hires and I'd rather not have the aggravation. A lot of them were busy apparently shifting shelves, putting returns back, and whatnot. Some would look at you as they would look at a pesky fly in the room. Yeah, I get it - but I also understand that they filled out an application to "work" there, so no sympathies from me. Located off the 2nd floor in a 3 tier smaller parking garage right before the Stop & Shop parking lot. I could've sworn there was another store or two in this place, but I didn't bother to look as going to "Marshals" was my intended goal. The first floor of this small parking garage was empty and the second floor was busy - not sure what's on the third floor. Either way, the garage is small, so use caution. The exit is off the second floor. So if you're a fan of this company and their stores, you'll enjoy the 2 in 1 location. read more

The line was all the way past the shoe section....I put my two items down and walked out.

0 stars? Lines are so long --definitely not a "run in and get out" kind of store. You have to be committed to battle the long lines and rude employees. If there is a manager out there?! Please please please put more employees on cashier duty since they are not helping anyone on the floor anyways. And maybe do something called "counts" to motivate your workers--honestly anything will help. read more

The staff needs to be trained not only on to process a sale but how not to be condescending to a customer. If you are an administrator don't blame the cashier fix the problem. read more

WORSE CUSTOMER SERVICE EVER Try to return a furniture item (big size). Having the item in the store, waited on a huge line, as I was buying something. When I get to register I talked to three people and when I could finally Get the credit back, I had to go over a different register wait for him to finish the transaction he was ringing it. It was the register it had enough money or something like that. He called the same person on the phone over 4x, to make it happen because he wasn't allowed. When the manager decided to show up, I couldn't get the money back, I didn't have my card on me. Went back home, when I'm back to the store, that's what he said: "I can't take it back, it's not working, it's broken, it's not on our system anymore.. you have to go to the store you bought it and return it there." Summarizing waited for over 40 min, couldn't return it there and now I have to go all the way to NJ to get my money back- that I spent on something that was broken already. The reason I want to return it. Pretty bad customer service. Don't recommend this location. Bad bad bad read more

How is this store still open. I went in twice because I had basic needs. The line twisted to the back of the store. I dropped my items down and left despite asking staff, who are indifferent (even an area manager didn't have the time to even look at me while he went through the racks) for help. My God! Really? How long will this chain be open with this level of terrible service. I mean people are waiting an hour to pay? Is the stuff for free? How is this possible and let's not even talk about the staff... or the way the merchandise is presented... Avoid at all costs! read more

Avoid this location. Try someplace else. It was a Sunday afternoon in which I bought 2 sweaters. The lines are massive and I was genuinely contemplating to drop all my items down and leave but I grew some patience. As i arrived home I noticed a security tag (with the ink) still attached. I called the store to complain and the manager was apologetic yet that still doesnt help my situation. very unsatisfied with the conditions of the merchandise and incompetence. read more

Huge store and good selection. The dressing rooms are filthy! Floor covered in lint and trash. Actual blood smeared across the wall. I mentioned it to the dressing room attendant, she said "thats someone else's job." Maybe bring some sandals for trying clothes on here. Too gross to step on the floor. read more

Either a hit or miss. But for the most part they always have some good stuff. I come atleast once a week to go shopping

Horrible shopping experience. I just walked out without making a purchase. First Picked up a few mobile phone accessories and there were no items in the box. Finally found one. Only to walk up to pay and find the line was all the way to the door and limited cashiers open. Then one of the guys (manager?) behind the counters makes an announcement congratulating cashiers for selling credit cards. Then proceeds to fiddle around with clothes and chatting with another employee instead of getting on a register himself. read more

I've been coming to this Marshall's location for many years since I am from the New Rochelle community. I saw a pair of shoes that I liked and when I picked up the box to try on, I noticed that one shoe was on display. I noticed some scuffs and very dirty at the soles. The cashier was very friendly and so I told her that the shoes were the last ones and they had scuffs. Without any hesitation the cashier volunteered to check for more sizes..this was after she called on the loud speaker for another associate to assist, but no one came. She confirmed that the shoes were the last size 8. The cashier then went to her Manager to mention the shoes.. and this is when the problem starts! The manager on shift named JEAN sucked her teeth about my concern, then told the cashier to tell me that the shoes need to be damaged. I then responded that the shoes do have scuffs since they were on display, and asked if they had something to clean them. The manager (JEAN) had major attitude and responded very bothered. She made a comment "Just give her tissue." JEAN (manager) asked the cashier on the side how much did the shoes cost, and the cashier told her that they were "$24.99." This is when JEAN sucked her teeth again and made a comment.. "Omg it's $24.99. It's not going to be $10. Giver her 10%." I was not happy since I just wanted to know if they had something to clean them or to recommend a solution that I could use on them. I agreed to the 10% off anyway because I had an event to get to, and then again the manager named JEAN made another comment on the side, "This is a waste of time" as the cashier tried to print the new Sku and discount. I was really upset about how this manager dealt with minor concern. It was not about how much the merchandised cost or how minor it seemed. I can shop at Nordstrom's instead it I chose Marshall's on this day. I actually spent $140 total. JEAN has no customer service skills, looks miserable, and should not be in a managerial role. The associates around the store overall have always been friendly! Too bad on the impression that this manager (JEAN) left on me. Nobody knows what career, position, connections, or role I have in the New Rochelle community, which can make or break. Another associate provided me the store manager's name (OLIVIA) and I will be following up with this issue. If not resolved, I will contact corporate. read more

Marshalls & HomeGoods - Dirty shoes - Department Stores Near Me - New Rochelle, New York

Waited in the checkout line for 20 minutes! They only had 5 registers open for a line of about 40 people. So slow for no reason. Was standing in the same place not even moving for 10 minutes. I'd rather drive farther to a different Marshalls. Also when the cashier was giving me my change, she was counting the bills behind the monitor where I couldn't see and did not count it out and show it to me. Considering I paid with a $50 bill, I would have liked to be shown my change before being handed it. read more

Well I picked up some goodies to take on my trip always find some nice things to wear and accessories also both stores are great at this particular time I went into marshals read more

This HomeGoods is actually a combination store with Marshall's, and it definitely is one of the better ones. The cooking and home sections always have some great products, lots of variety, and pretty well stocked. The checkout lines on weekends can get a bit long, but that is a testament to the popularity of this place. I definitely recommend a trip here for home goods! read more

I avoid peak hours because, yes the lines can get long. That said, it's a gargantuan time saver to have both stores in the same location. I always find something extra especially in the clearance section. Recently loaded up on plastic glassware for outdoor use extensive selection great prices. read more

I dread coming to this store because I know I have a minimum of a 20 minutes waiting in line to check out. Today was a perfect example. I arrived at around 12:30 thinking it would be quiet and the line was already wrapping around the store. At first the line moves, then comes to a complete standstill due to returns and price checks I assume. Here's a suggestion: if you're returning, there should be a completely different area for you to go so others can get in and out quickly. Selection here is ok, but somewhat picked through. I only go here because it's close but I think I'll go to Pelham from now on. As I left, the line had actually gotten longer. read more