Not a bad store, employees are friendly, and the store is always fairly organized compared to others since it's a lot smaller. The parking situation is always a fiasco since It's in such a busy plaza. The only other con is that there are almost never enough cashiers. I went earlier today and was about 10 people deep into the line and there was only one cashier who was doing her best, she kept asking for backup and going on the intercom asking for backup and no one was coming. That's something the manager has to figure out and handle since there were about 5 other employees I saw on the sales floor who didn't bother coming up the entire time. Overall good store, but management definitely has some work to do. read more

Need a no star rating. The manager is far beyond horrible. She yelled at customers waiting in line. When asking for a manager, we found out she was it. Such a bad role model for the staff. All other locations are great. She should take lessons from any other store. P.S. their carts are all over the parking lot around Trader Joe's. read more

This was not my favorite Marshalls location. Of course, it can be one of those life rules that when you're not looking for anything in particular, or if your budget is in a constrained state, you will find lots of tempting items. Conversely, if you are in need of a particular item, you may not be able to find what you're looking for at Marshall's on that specific shopping trip. The latter situation applied to my recent pop-in to this location. It was NFL playoff weekend, and we had gone up to San Jose for a quick visit to a relative who has suffered health set backs and we want to see her and offer support. I had packed some 49ers gear for the game, but after they lost I didn't want to be wearing the fan scarf as it wasn't a pretty loss. I had neglected to bring a different scarf, and I was down to all black in my wardrobe I'd packed. That didn't seem uplifting for a visit to a care center. Figured that Marshall's might have a pretty floral scarf that would brighten up my outfit. Not so much. I ended up with a Hawaiian print ruana, which wouldn't have been my first choice, but it was definitely more cheerful than the plain layers underneath. Before I settled on that ruana, I did a fast pass throughout the store looking for scarves, vests, anything that would brighten up my look. It was sad pickings. The clothes I saw were a whole lot of colors that don't suit me (pale pink or mauve = nope!), and nothing fashion-forward with spring coming soon. It was not a good crop of styles that day. In general the store seemed to be in a post-holidays doldrums state. I was disappointed overall. The line to checkout was long, and even their teaser items in the checkout queue area weren't very interesting. I don't know if their buyers just weren't able to find good stuff, but I wasn't having a good shopping expedition with what they had to offer. read more

Marshalls - Check-out aisle looked like a poorly stocked drug store. Not inspiring to me. - Department Stores Near Me - Campbell, California

Go Marshalls!! We must have gotten there at the right time because they had so many nice things. The women's sweaters are so cute. I bought three different ones for the winter holiday season. And the prices were unbelievable good too! I needed some Christmas gift card boxes. They had a whole section of different Christmas themed boxes as well as gift wrap and bags. I found some cute Maruchan ramen bowl gift sets and would make a great Christmas gift. My friend and I spent a good hour plus in Marshall's. We both found some amazing deals. The checkout line was long but when by fast. They had plenty of employees working at the registers. The associate that helped me was so sweet. That kindness really made my day. Overall, my experience today was amazing. I found everything I needed and more. read more

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Well let's just say they have a lot of stuff for women including shoes, shirts, dresses, Capri pants, backpacks, and brands like Guess, Disney, and Rachel Zoe. Marshalls kind of reminds me of the Kmart for women's clothing. Prices seem reasonable, If you're a woman and like hunting for clothes and bargains then this is probably a store for you. If you're like me and honestly have no business being here except for wanting to spend time with wifey; like me you'll just suffer in silence, lol. Oh wait they do have men's clothes here too!! .......I do like green eggs and ham, Sam I am!! "Can you tell I'm writing this as wifey is shopping?" Oooo oooo ooo and they have cooking stuff too!!! Oh the joy and excitement I'm now feeling!!! Enough writing I'm going shopping!' read more

Marshalls - Department Stores Near Me - Campbell, California

First of all, I'm a huge Marshalls fan. This location is super convenient for me since I work nearby. The selection is great and their clearance events are an added bonus. I've personally found Merrell hiking shoes, La Canadienne waterproof leather boots, Elizabeth Arden skincare, & Kate Spade goodies. The reason I deducted a star is there is always a super long line at checkout. Please consider hiring more cashiers or call for help from coworkers when you notice the line being 5 or more deep. The long lines have prevented me in purchasing in the past. The cashiers are super friendly & helpful despite the long wait times. read more

I come to Pruneyard often and had somehow missed that there is a Marshall's here. This location is not that crowded which is nice. The product selection for clothes was meh though. read more

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The worst. It's June and mid day on a Wednesday. The line is out the door and there is only one cashier. When brought up to management, the woman just dismissed it audibly saying, "the line is always long!" She then sent two more associates to lunch instead of calling help up. I don't know why she's the manager here. read more

Hands down, it's always organized and has a stream of brand favorites and good home items. Holiday decor starting to pop out! read more

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avoid this location, consistently there are over 12 people in the line, with 2 to 3 cashiers and at least three additional cashier spots, with nobody there.. I'm literally standing in a line that was 22 people long and three cashiers and they did not call anybody else to help ring people up. You can estimate standing in line about 1 to 2 minutes per person in line. Which doesn't seem so bad, but if you are in any kind of rush, or just don't like to stand for 20 minutes, don't come here. read more

This was the second Marshall's I hunted down to find the dog cookies someone I love could not find in their Florida location. Not only did he find them here but they were on clearance. Between the two Marshall's I visited here, I found 5 bags of the cookies and sent them on to the person who needed them! The clearance price saved enough money to cover shipping. Super super happy at both Marshall's locations read more

Horrible customer service. I tried to return 3 items as the changing room is not available to try things on. After a few days i had not received a refund and the manager at the counter told me to call customer service and pointed rudely to the number in the wall. I called and they were not customer service but an organization offering a $100 rebate if I gave them my address name and phone number and credit card number as well as pay them $1:95. The manager told em there was nothing she could do and that the young female who processed the refund should have given me a gift card because I used Apple Pay. I said okay give me the gift card she said "oh no I can't do that". What a bunch of idiots. Truly. She didn't even know their processes. read more

I had a great experience today! All 3 employees that I asked for help, were pleasant and willing to give as much assistance as possible. The selection of perfumes and pajamas are legit. Lots of choices! It's seemingly always busy there but they seem to keep everything well organized. Also my checkout was fast and smooth. JP, our cashier was super awesome! Asked if we found everything we needed and also was a very friendly and professional guy. Thanks JP! Great attitude. read more

Who is in charge of this place ? Every time I come here there is NEVER ever enough cashiers to handle the customers. Today, on a Monday afternoon, the line was wrapped around the displays into the back probably 30 people in line and like two cashiers. If you don't have enough cashiers, then you as a manager should be on the floor ringing or you should hire more people or get other people off the floor to come in and handle your customer so they don't have to wait in line for half an hour. This is ridiculous ! Customers shouldn't have to ask cashiers to call for more backup to come over to handle the long line. These are some real retail basics here, so wake up and handle your store ! Again, its like this every single time I come to shop here. read more

Smaller Marshalls, but they do a great job packing in the inventory. Be patient as the lines move slow. They don't like customers to use cash, and the restrooms are always closed for cleaning. I don't think I've ever seen them open no matter what time it is. Parking sucks in this plaza too! The spaces are really small. read more

I've been in line for half an hour on an average Wednesday, and only moved through half the line! They have only a few cashiers. Store has gone downhill in the past year. Won't be coming back probably. Not worth my time. The employee in the dressing room was nice. read more

You can find some gems here. But you have to be patient, and have a lot of time to browse. And a little lucky. They have a very large wrapping paper selection-- a ton of Christmas themed but also non-Christmas gift wrap as well, reasonably priced. I went in to get a couple of rolls and left with 7, ranging from $3-4.99. There were also larger rolls with higher prices. Not a good supply of ribbons though. I was totally shocked at the line on a Monday at 11. Is everyone doing Christmas shopping during their lunch hour?? But there were a good number of cash registers open, so the wait wasn't too long. But if you plan to come in to grab something quickly, that may be a bit of wishful thinking. read more

I was in marshals about 4pm and had to use the restroom OMG that restroom was so disgusting toilet paper all on the floor around toilet I mean piles. And to top it off there was crap spread all in the back top of the toilet where's the damn janitor this was the worst ‍ shame on you marshals read more

Shopping in the holidays can be a stressful experience The cashier that served us was fantastic, Ashley P. I had so many things, she was friendly, professional and honestly was a breath of fresh air. Well done Marshalls, you've got a keeper for sure!! read more

Most rude worker ever. I was simply trying to do a return. She told me it was invalid and couldn't do anything about it. I said why and she just shrugs and says idk. She then says it's passed the 30 days. Told her it's impossible I bought Christmas Eve. Than she shrugs again and says "idk you have to back to the original store". she then refused to even do the return by checking my debit card. I asked can you just check and she says "you're being REAL "I said "real what?" Turns out she was just scanning the survey QR code to do the return.... She was even being rude the cashier who was asking her for help idk if she was the supervisor or what read more

Terrible management. I tried to return a PayPal purchase. And they won't do it - had no proof of change of policy. The manager and was quite unprofessional as well. read more

Marshalls - They don't do a PayPal return. Terrible management. Said the policy changed a year ago. - Department Stores Near Me - Campbell, California

not enough cashiers since you closed down to Stevens Creek location this place has gone to hell .... long lines only need two cashiers and multiple stockers on the floor who cross train your team. read more

The lines are really long at this location. It is about 3:35 on July 25. The line goes out into the aisles. Probably about 30 or more people waiting with two cashiers. Also, this location is reminding me of Ross. It is looking dumpy. For example in looking like Ross, the women's bathroom that used to be two stalls is now limited to only one stall for everyone that you now need a code to access. The lock was broken. Plus, it was not clean. The shopping experience is going downhill, to say the least. read more

I came to return something, I had the receipt. They refused to refund me bc of the condition of the shoe which was how I bought it there. She could not provide me any reason, or provide any policy. They were both speaking in Spanish like I couldn't understand them, talking about how I ruined the shoe. I bought them two days ago, and that was how I bought them. Poor customer service. Plus had to find parking and wait in a 30 minute line read more

It's really disappointing that this store has restrooms but only allows employees to use them. Denying access to paying customers just because they feel like it is unacceptable. This kind of inconsiderate policy shows a complete lack of customer care. The staff should be more mindful and respectful read more

Marshalls - Department Stores Near Me - Campbell, California

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It's a Marshall's at the Pruneyard, which is like a Ross on Rodeo. This is a good one: it's clean and well-staffed, with hassle-free returns and hand sanitizer stations, and they seem to refresh the stock. It's a Marshall's at the Pruneyard, which is like a Dollar Tree in Dubai. read more

Marshalls - Mario-approved. Letsa go! - Department Stores Near Me - Campbell, California

I always make it a habit to stop by and browse whenever I'm visiting the Pruneyard when time permits. Parking is never fun but that can be said for this entire complex so I won't hold that against you. [you're welcome] The store in itself is good in size but can be claustrophobic in certain areas. Everything is brightly lit and although this place could be a pigsty, there is always an employee or two on the sales floor trying to tidy things up. I'm not patient enough to sift through the endless racks full of miscellaneous clothing but I do enjoy walking through the shoe section, homegoods, and the snack aisle. 4 stars. Even though I normally walk away empty handed I enjoy making the trip here whenever I can. read more

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This place is very messy. There are clothes all over the floor and no associates anywhere to help. It's like a Ross which should tell you everything. You have to dig through everything and they only have 2 cashier's during its busiest times and you'll be waiting for at least 2 hours in line. Not worth the hassle. This is why I do all my shopping through Amazon "Try before you buy". Amazon sends you the items and if they don't fit you can send them back for the perfect size. read more

Was in the Pruneyard Plaza and decided to check out Marshalls. This Marshalls is average sized compared to the other ones I've been to. They have a lot of brand names for skincare/makeup ranging from Too Faced, Kat Von D, Shiseido, Boscia, etc. I mainly go to Marshalls for skincare because of the huge discount. I saw a Shiseido moisturizer for retail at about $60 but the Marshall's price was $20 something. Great deal if you ask me! Don't sleep on Marshalls. Always great deals especially on skincare! Also... they don't accept apple pay but samsung pay. read more

Marshalls - Brand name makeup! - Department Stores Near Me - Campbell, California

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The return policy is so wrong. If you get a gift with a gift receipt you can. Only get a gift card. Its Christmas, give cash back! Ridiculous. Don't buy gifts here, so incovient. read more

It's hard to find parking here during peak hours & days. They accept Home Goods gift cards here as well as TJ Max too. The clothing is a little weird disorganized, but everything else seems to be OK. read more

This is one of my favorite stores! I always check out this store everywhere I go. This location is one of my favorite. Today I purchased Free People ripped white jeans & and a fuchsia turtleneck top. Also I found 2 pair of shoes ( surprise surprise) :) super cute! I cannot wait to see my new one in Reno! The home goods department always has epic stuff too! I actually found a cute Mother's Day card. read more

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There is an old lady w/glasses I believe her name was KATTIA.she made up her own rules and said that she can't return an item because it must be returned back to the other Marshall's. After a discussion & calling the original Marshalls that the item was purchased at, we came to conclusion that that was false information and not part of the return policy. She began talking loud & defensive again stating she would not return it. I spoke with a manager who was completely understanding and processed the return for me with no issues whats so ever. read more

Dont like the customer service of melanie accusing me to stealing and changing the tagged of the merchandise. She told me its bot the right price and its a mistakes. Wasting my time to digged for clothes and when im in the registered she told me, ooh its not the right price witb sarcastic smile. Only her. MELANIE IS HER NAME read more

Despite the slightly higher sales tax rate for shopping in Campbell and the horrible parking situation you have at The Pruneyard, this Marshall's pretty much has it all! They have a great selection of Junior's and Misses clothes. I also like their huge variety of active wear. Since 90% of my time is spent training or dieting, I might as well LIVE in workout gear. They have the best deals on quality fitness wear. I also like shopping in their clearance section of the Home Goods, I always find something pretty awesome to add to our kitchen. And for someone with a common size shoe in 6.5, this Marshalls doesn't run out of this size as quickly as many others that I've been to down in SoCal. Maybe errrbody in the Bay has teeny tiny feeties or huge ass Shrek feet, whatever the reason...I love not having to deal with not finding my size. :) The lines here move pretty quickly even on a busy day. And the place is pretty organized compared to ghetto-drab Ross across the street. Great place to shop! read more

Parking is 100% hard,alley is small, small, small. The whole store is worst than goodwills. Junk is anywhere. It was not like that, when I was taking class on SJCC. Never saw any Marshall like that shit ! Why that shit can still get a start ? read more

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The 2 stars are for the cashier and manager helping me today because they were super nice and patient. I really commend them! They must have the patience of saints to work here!! I brought in 5 items to return and they literally have to scan, make tags or do something with it but it takes FOREVER to process the return. The cashier actually gave me a heads up that it's going to take a while. It's such a crap system for returning clothes. I don't blame the cashier or manager as they tried their BEST given Marshall's has the worst return system on the planet!! Other stores just scan your credit card or receipt and scan the sku numbers on the item and it's done in 5-10 mins tops. Not here. Just know you're in for a longggg tortuous wait with long lines behind you. Then, I had to get some stuff and wanted to use a merchandise credit card they had issued to me since 2019. It said on the card that it doesn't expire. So I just held on to it until now because I didn't go shopping at stores until now due to Covid. Well, the card was deactivated in 2020! Wonderful!! The manager helped me called the merchandise card company that issued the card and they said they can't do anything about it. Then she tried calling Marshal's customer service and they were close. So that's that for me. They can't do a thing to help. So folks, if you have a merchandise credit card with them then keep the receipt and try to use it ASAP because they will deactivate it without your knowledge and they aren't going to take responsibility for it. Good luck to me trying to track down customer service and getting them to fix this situation for me! Good luck to you all too if you shop here and get one of their merchandise credit cards!! You've been warned! read more

Side view mirror got hit and run. Parking at Pruneyard has no cameras although these security on site. Even Marshalls employee were of no service even though it was near front area. Really disappointed read more

I'm all about supporting your local spots but this is the last time I go to this location. It's really gone down hill. Customers were waiting in line for over 30 min. I waited 42 mins. The manager was looking around saying wow what a long line while there is only 2 cashiers. Be the solution and start helping. Insane to me. read more

The best experience at a marshals! The nicest worker ever her name was Vanessa definitely made my shopping trip so much better! She was very helpful and kind asked if i needed help with anything and helped me find what I was looking for! Give her a raise marshals!!! read more