If I could give a zero (0) rating to Dr. Douglas Martin's Dentistry, I would.
After several years of my entire family being patients of Dr. Martin, we feel compelled to finally leave his practice and seek another dentist.
During our years, there have been incidences here and there that were inappropriate, but as a family, we've overlooked those, tolerated, and continued to give them a chance. Now, as I look back, our family should have left a long time ago. Today is when we draw the line.
My daughter had an appointment for a routine teeth cleaning, as well as a consultation for a possible tooth implant. We received the most inappropriate, disrespectful and unprofessional treatment.
Dr. Doug first approached my daughter and asked about her college. He was rude when he proceeded to tell her that he feels bad for her for attending this university and continued to put the school down. This was not the first time he bad mouthed her university. She worked extremely hard to get into this prestigious college and Dr. Doug had no business insulting her. This is uncalled for, hurtful, and simply NOT okay.
Although he is entitled to his own opinion, keeping those personal thoughts to himself would be the most appropriate thing to do. This is completely unacceptable as his opinion about her university has nothing to do with dentistry.
Dr. Doug continued to make rude comments stating that the retainer with a false tooth in my daughter's mouth was "ugly." These exact words were very insensitive.
Her retainer was made and came from her orthodontist, Dr. Baughman, whom Dr. Doug referred. Dr. Doug negatively criticized the work of another and insulted my daughter, which was extremely unprofessional.
Dr. Dax, Dr. Doug's son, who works in the same office, came into the conversation to offer his advice on a specific type of implant that he suggested for my daughter. Dr. Doug disagreed with his suggestion and they argued about which dental implant was the best for my daughter right in front of her. My daughter felt uncomfortable and became confused as to what implant would be best. She told both doctors that I (her parent) was in the waiting room waiting for the teeth cleaning to be done and explained that I wanted to be part of the consultation. Dr. Doug replied that since my daughter was 18, she could make the decision on her own.
How could she make an informed decision when both dentists could not even agree?
His comment was very insensitive as the possibility of a tooth implant is a serious procedure and the funding for this implant would come from my insurance and me.
Upon hearing that he wanted her to make the decision on her own, I respectfully asked to speak to Dr. Doug. He proceeded to tell me what he thought was the best option for my daughter. He told me that as a father, he sent Dr. Dax to the best school for dentistry, but one of the professors brainwashed Dr. Dax into believing that a different type of implant was better. Therefore Dr. Doug strongly suggested we follow his own advice, not Dr. Dax.
Dr. Doug continued to offer yet another option which would be a stay plate, a partial denture. He said this was what one of his sons has and has no problems with it. I asked if insurance covers stay plates. Dr. Doug said that insurance would cover it, but Dr. Sky, Dr. Doug's other son and dentist, came into the conversation and said that insurance most likely would not cover it. This is another example of conflicting information given right in front of us. Dr. Doug made a comment that Dr. Sky sometimes sits in on meetings and should not. Then Dr. Doug replied, "Why does it matter if insurance covers it? Who cares? It's so cheap--$300 to $400."
I answered, "I care, that's a lot of money as I am putting two children through college at one time." Dr. Doug responded, "Well, I put 6 kids through college, but then again, I make more money than you."
Upon hearing this, I was extremely appalled and could not understand why anyone would treat his patients so rudely and unprofessionally. A person can make a lot of money, but kindness does not cost a thing. Being sensitive of others and being kind is what's most important. Kindness was not happening today in that office.
Dr. Doug is extremely ill mannered, unprofessional, with a negative attitude and does not care about the well being of his patients. No one should be treated rudely in this manner. I do not recommend anyone to go to this dentist. Please beware and accept this as a warning! There are other exceptional dentists in our area who treat patients with dignity and respect, Dr. Doug Martin is clearly not one of them. read more