The online information was complete, well organized and instructions were easy to follow. Since I am from out of state, the website and phone call I made to get funeral arrangements and other information is being complimented. read more

I'm deeply disappointed on how the whole process with Tammie (Martinez funeral home) went regarding my brother's funeral services. First off we went over his obituary together for over 45 minutes. Finally my brother's obituary was published, and there was quite a few errors on the spelling of names, the background picture was not what we chose at all! as well as key points that we wanted written. Unfortunately, my brother did die in custody of the Arizona prison system. The number one thing that we mentioned to Tammie was that we were in the process of getting a second autopsy. She acknowledged it. She let us know that once we get the confirmation, to let her know. She knew how important it was for our family to get this done for our brother. Our mother updated Tammie during the process of the autopsy and where we were with getting that set up. Our sister wanted to see our brother and have some alone time with him for a few minutes once he was transported from maricopa to the funeral home in Tucson. We were advised that she would have to set up an appointment for identification, which costed $300. We were never told the process and what the identification consists of. My sister went ahead and set up the appointment at that time. I chose to go with her and our mother. While they were visiting my brother I sat with another colleague of Tammie's to get my brother's obituary corrected. The lady that helped me was very nice and showed empathy and compassion for what we were going through and corrected the errors. While we were there, I asked the front staff if they are able to transport my brother from the funeral home to the airport for the second autopsy. The front staff said yes we can set that up for you guys. A couple days later, we were informed by the personnel who is going to get the autopsy done that they no longer can move forward with us because body has been embalmed. My mother was devastated by this news, given the circumstances of my brother's death. The funeral home was well aware that this was not supposed to get done due to the second autopsy and that we were in the process of setting it up. My mom brought this to Tammie's attention and instead of taking accountability, she blamed my mother and my sister for wanting to do the identification because that is the moment that they embalmed my brother. My mom and my sister were never told the process or the identification, and also were not warned that if they did the identification that my brother would have to be embalmed and because we want a second autopsy that, that would hinder that from being possible to be performed. As they are the professionals and the ones who would know these details. We are a grieving and very stressed family trying to come up with the finances for my brother services, and there was a huge lack of communication and transparency from this funeral home. The day of the services there was no organization. Our sister had to Bluetooth her phone on YouTube to get the music going.. USB cord that was gonna go from my mom's laptop to the television didn't work. Therefore she couldn't do her presentation as she planned. Prior to a setting up the services at Martinez funeral home I was told by some people that they were decent and I was also warned by others to not do our services there. We didn't listen but now we know. If you choose to do business with this funeral home just make sure you are monitoring everything, double check for errors and make sure you ask plenty of questions because you will not be explained anything. read more

Martinez Funeral Chapel - Funeral Services & Cemeteries Near Me - Tucson, Arizona

Think twice before you use Martinez Funeral home. The experience was so awful I had to immediately leave this review. Our family is going through a very unexpected tragic death for a young person, we had a PAID $5500 wake from 5-9. One lady was working (older small Hispanic with a long braid) who was UNBELIEVABLY RUDE, NO COMPASSION, and was yelling snapping at not only the family but the guest as well. We paid to be there until 9pm. She told us at 8:05 we needed to start telling people to leave, get out flowers out of there and she was going to lock the doors. We asked her for a HDMI cord to play a slide show, she told us go home get our own in the middle of the service. At 8:05 she started to close a partition off, forcing others to squeeze into a small space and telling people to move. We then kindly spoke to her about her bad attitude and she yelled at us told us we're taking our anger out on her and it wasn't her fault. We pointed out things she did , then she had said "well I HATE WOKING night shift, I will never work night shift again and it's just me". We told her that wasn't our fault she should contact the director and let them know. She stomped around for a few minutes throwing stuff and huffing and puffing. Then the mom spoke to her again about her attitude and she told her "you're just angry about what happened". We could not believe she would tell a grieving family we were just angry. We were not angry we were saddened and in grief. Then the very end the parents and girlfriend wanted to say there last goodby alone while everyone left and also put one more item in the casket, she would not leave the room and wanted to clean up because she needed to get out of there. MIND this is a paid service. She said we were not allowed to add anything to OUR casket we paid for. She screamed at the girlfriend and told her she was going to break the casket by opening it. We had seen how they open and closed it many times, nothing was breaking. This experience was shocking and sad. Never ever use these people in a time of heartbreak or grief, as they'll add to your stress and not help. read more

Let me start by saying my family has been using Martinez Funeral Chapel forever. We have a large extended family so unfortunately we frequently use their services. And up until recently we've always had a wonderful experience. My cousin passed away suddenly and it devastated all of us. We had a very large group of people featuring all his friends and extended family. We have always had rather large gatherings before and we have always celebrated the life of the deceased as much as mounted their death. However for some reason the woman hosting us today seemed to take issue with that. She had come up to us and told us we were being too loud. Seriously? No one complained everyone in our family was grieving it's not like you have to worry about us. We are literally all being loud together? How are you going to get bent out of shape. Forget this place read more

If I could rate this a 0 that would be my review. Absolutely awful, my family is already going through so much and for the staff to not have his name, coffin right is absolutely disappointing. My cousin did not do his eye brows or completely shave his beard EVER. Why would you COMPLETELY shave his beard AND mustache after we said no. Why would you shape his eyebrows? He was a free man. I am crying as I type this, upset that 2 people recommended here. Not just the chapel, flower shop is next. Most of the family and friends couldn't recognize him. A slit on the eye brows because "it's in trend, much requested" can I cuss on here. Extremely disappointed. We were not heard at all. read more

Thank you to the Martinez Funeral Chapel for taking care of my Father-in-law through his last physical moments on this planet. They treated my family, like family. The gentleman who picked up my Father-in-law's body was very professional and courteous. His name was Dillion. Tamye Martinez, ensured me of each process and sent all documents via email to make things more swiftly and quickly. Not sure what my family and would of done without their efficient and dedicated work. I highly recommend Martinez Funeral Chapel because they make the process less dreadful and much more of an easier experience. They were with us ever step of the way. We need more caring and professional people like them. Thank you to the staff, for your kinds words through this process. read more

Tribute Slides photo book poorly done. Very disappointing. Services were not very organized.

PLEASE RE SHARE SO NO ONE EVER HAD TO DEAL WITH SOMETHING LIKE THIS AGAIN Worst experience I have ever had to deal with during a funeral. I hope that no one has to ever deal with poor service like me and my family did when we had my mother in law's service. We as a family were heartbreaking to have to deal with so many mistakes during a time of grieving. The staff at Martinez funeral chapels were not organized nor professional. Every time there was something wrong they always had excuses they never owned up to their mistakes. Things were wrong from my mother in law's date of birth which we had to keep having the staff correct and they still got it wrong when they printer her prayer cards. They never told the pallbearers how to carry the casket as well as not communicating when and how to take her in the church so they took her in without the priest with them. All the family watched as they had to turn around and take her back out... I would not recommend the funeral home to my worst enemy. read more