Arhaus in Los Gatos has beautiful furniture--high quality, modern, and stylish. Great place to…read morebrowse if you're looking to refresh your home. Good service too.

Arhaus offers very attractive furniture and their employees are professional…read more However, based on my terribly frustrating experience, one must be insane to purchase anything from ArHaus. Below describes our experience: 1. Substantial delay in receiving furniture. This caused huge disruption in our home. 2. When the furniture did arrive, one large section was the wrong color, it was as opposite from the white sofa we ordered as colors can get. It was jarring to look at. 3. After roughly 6 months of constant problems with ArHaus, we finally received the correct color to the section of the sofa. 4. At this point I am working with the most senior people of ArHaus located in Ohio. Since my experience with ArHaus was so utterly unprofitable, I insisted Arhaus disgorge its profit from my transaction. I was prepared to go to war and they knew it. 5. ArHaus is so incompetent that they could not calculate their profit. They gave me some convoluted explanation of their intricate accounting system. I settled for a 50% discount. 6. It has been less than a year and one section of the sofa is defective. To release the leg extension, one must press a button. That button activates if you breath on it. We can't get that section to return to its normal position. I complained 2-3 weeks ago, having to return to the store twice. By the time the technician comes to my house on Oct 29, roughly 4-5 weeks will have passed. 7. A lovely chair with an ottoman is also defective. You can't sit in this chair without it reclining to an unbearable position. I have yet to tell ArHaus about this. It is so frustrating to work with this company that I hesitate to advise them of yet another defect. But I will. 8. There isn't enough money at stake to sue Arhaus for breach of contract and defective product but as a matter of principle, legal action is warranted. In America, litigation is a simple math equation. 9. There have been other problems with ArHaus that I won't describe. 10. I don't understand how such an incompetent company stays in business. 11. Adding insult to injury, I hired Sarah Byrne, an interior designer located in the South Bay/Palo Alto area to help me in creating a lovely home. She has excellent taste. However, she has all but ignored our problems with ArHaus, she has been altogether unhelpful in interceding on our behalf to the best of my knowledge and has effectively ignored her responsibilities after the delivery of the sofa section identified in Item 2, above. Great woman. Derelict execution, which she claims in her contract she will undertake.

IMHO Stopped in…read morewhile cruising N. Santa Cruz for after-Christmas shopping. We were nicely greeted immediately upon entering the store. I went straight to see their pretty Christmas decorations. I collect glass Christmas trees and they had a small collection to choose from. Best of all, they were 50% off! Thank you, Harvest! See you the next time I'm window shopping in Los Gatos!

Horrible customer service. Seems like this is an ongoing issue at this store. There were two ladies…read moreworking while my husband and I entered the empty store. Not one word acknowledging our presence even after I said hello. One lady actually just turned and walked away. That automatically turned me off from the store and I decided to make a purchase a couple stores down. I really hope this isn't due to the fact I'm not Caucasian. Anyways, I hope this store works on being more warm and welcoming.

My husband and I visited Direct Factory Furniture today and had a wonderful experience thanks to…read moreAndres. We were furnishing a new apartment and had a lot of questions about different furniture options, measurements, layouts, and pricing. Andres was extremely patient, knowledgeable, and professional throughout the entire process. Highly recommend! 10/10 thanks to Andres!

Customer service and communication, they made us drive all the way to the Stevens Creek location…read moreduring traffic hours when no mention of going to Coleman for pick up horrible customer communication waste of gas and time. Van was the person who helped us

Almost three months now since I received my sofa and I still can't believe how much I really like…read moreit. It is just so comfortable that I don't want to get up from it. I had been looking for a while now to replace a rather "lived in" sofa and I couldn't find anything out there I really liked, that is until I came across "WhatARoom". Their numerous custom designs, sizes, incredible fabrics and seating comfort choices available I knew I was at the right place. I was a bit hesitant about buying without trying/seeing as I'm from out of state but through many back-and-forth emails with staff I felt at ease with my decision. Delivery was fantastic too and the care taken by the delivery company was perfect.

I purchased my first adult couch from them about 10 years ago. No more hand-me-downs. What A Room…read moremakse your coach to your customization so everything's going to fit exactly as you need. Their customer service is great and they're responsive. They have lots of fabric to choose from and most are machine washable. The only reason I didn't give them 5 stars is because of the price. They ain't cheap - but most things in this world that last long aren't. If you're considering buying new couches, drop by and test out their cushions, it may only cost you the loose change in your pockets.

stop showing old and antique Dining Tables for ever!!! on…read morethe other hand bring back the Aspen and a like more clean modern and contemporary looking with Bold statement. start listening to customer taste and stop ignoring!!! who is in charge of your design and business making decision bring yourself up to date with our needs and taste.

Don't come here. The sale associates are very rude. They were very condescending and judgmental…read more Not sure why they feel entitled to treat people so poorly. I've had much nicer shopping experiences at the other RH locations.

Cherie is the consummate professional. She listens carefully…read moreto her clients and delivers based on the clients taste and goals. She has made our home both comfortable and incredibly warm with exquisite quality and a reflection of our goals. She is THE BEST.

This is right in my backyard and I visited it for the first time with a friend who was visiting…read more Lovely lovely store! Beautiful unique pieces for the home. I highly recommend checking it out. Cherie deserves your consideration and business.

Gorgeous store full of outdoor furniture in Los Gatos and I love their heavy duty umbrellas!!read more

I have purchased a lot of furniture over the past 20 years and I wish all of my customer service…read moreexperiences had been as good as working with Terra Patio. If they sold indoor furniture, I would buy it here too.

We spent a few hours here looking for the perfect mattress. Anthony Cooper was super knowledgeable…read moreand patient. He gave us the right amount of space and checked on us every so often. We really wanted to purchase from Mancini's, but ultimately decided on a different mattress elsewhere that Mancini's didn't carry , but Anthony made us want to purchase through here. He got the price as low as he could. If our new mattress doesn't work out, will definitely come back here and purchase the Avocado Green mattress.

I just want to give Anthony Cooper at Mancini's a huge shout out. We had such a great experience…read morebuying a mattress here. Anthony clearly was very knowledgeable-- and helped steer us towards the right mattress for us. The process was seamless from beginning to end, from buying the mattress through delivery. If you are looking for a mattress around LG, I'd recommend stopping by.

Anthony & his dad at Furniture Discounters are great! I got the lowest price on the Lexicon…read moreMcCafferty couch I was looking at -- it retails for nearly 2x at other places when compared to their price. I was worried about getting furniture delivered downtown, as I live right across the street from San Jose City Hall, but they showed up early, got it to the 9th floor, and installed it smooth as silk, and they did it all within 20 minutes. Seriously, the guy is a pro. I had a really good experience with them, and would buy from them again! They have a smaller selection but everything they sell is cheaper than other places, so if you're looking to save some money, I would check in every so often to see what their stock is.

Anthony was very helpful with my bed purchase and answered all my questions. I had been looking for…read morea good quality wood storage bed for over a month, and he made the process very easy. He gave me a good deal, sent me the photo I requested, and had the bed delivered the next day. The delivery and installation went smoothly, and the guys did a great job. I'm very happy with my purchase and the service I received. I'll definitely reach out to Anthony again when I'm ready to purchase a new mattress or other furniture. Thank you, Anthony!

We had such a great experience shopping at BoConcept! The staff was super friendly and really took…read morethe time to listen to what we were looking for. They were patient, thoughtful, and made the whole process feel easy and enjoyable. We originally went in to buy just a sofa, but our designer, Michelle Winter, helped us think about the bigger picture -- how everything would fit together in our space. She has such a great eye for design and gave us so many helpful suggestions on how to decorate and pull the whole room together. While we waited for our order, Michelle kept us updated every step of the way, which we really appreciated. The communication was excellent, and it made us feel taken care of. The furniture itself looks amazing -- super stylish and great quality. We're so happy with our purchase and would definitely recommend BoConcept to anyone looking for beautiful, modern pieces and an awesome shopping experience!

I received my new sofa from BoConcept today and it was worth the 3-4 month wait! There was one…read moreslight delay in the shipment due to something out of their control but once they quoted me the second delivery date they stuck with it. Delivery people were on time, super nice, and efficient. My only complaint is that I was interested in the stain-resistant treatment but wanted to know if it was made of toxic chemicals. They weren't able to provide any details so I didn't get it.