Scheduled an oil change and tire rotation 5 days in advance. I provided the year, make and model…read moreof my car. I scheduled the appt for 8am and arrived on time. My car was brought in right away and after an hour and 45 minutes I asked if it was going to be much longer. This is when I was informed that they did not have the correct filter. I ask how long it was going to take to have it delivered and they said it was only a few minutes longer. There was no apology for their oversight on not confirming that they had the correct parts needed and no discount for my inconvenience for having to wait. I was a 1st time customer. The service for a full synthetic oil change and tire rotation including tax was 105.97. I chose to support a local shop instead of a chain with thoughts that I would be supporting a small business and getting customer service that generally goes along with a privately owned company that wants to maintains a great reputation.

I am a busy person, attending graduate school while working full time in Boston. On the way out to…read moreBelchertown to visit my girlfriend for the weekend, my car vibrated so intensely I didn't feel safe. I was stuck in town until I could get it fixed. I called Tilton Automotive first thing Monday morning and asked if I could be seen as soon as possible. Although they said they were busy, they made time and scheduled me to come check out my car because they understood my urgency. They were caring, honest, and professional. I felt like I was treated respectfully. They identified the issue with my front axel, and in the very same day, obtained the parts, performed the repair, and called me back before end of business! I was even shown the failed parts to confirm the necessity of the repair. My car feels better than ever, and I was able to get back to my crazy schedule with minimum impact. The team at Tilton, especially Fred, was the best! True lifesavers and real professionals that care for the customer at fair prices.

I have had good dealings with Pelham Auto in the past. I just returned from them, having had…read moreprobably the worst customer service anywhere in years. I first waited several minutes while the agent (not Jason, who is very professional), finished up with another customer, then spent some time shuffling papers. When I got the agent's attention, I started to describe my situation when the phone rang. "Let me take care of this." Ten minutes later I was still waiting. When he finally got off the phone, he asked me why I was there, all the while playing with the papers in front of him. My problem was with the air conditioner. "We don't do air conditioners anymore." I told him I wish he had told me that ten minutes earlier. "We didn't get that far." Why on earth not?? I would still go back because I believe they do good work at a fair price, but only if Jason is standing at the desk.

Pelham Auto does good work for a fair price. I find them to be very reliable in regard to their…read morecommunication with me, the work done, and the speed with which the work is completed. They are very experienced mechanics, and they are pleasant to do business with. Five Stars all around. Rad.

The folks here are really nice and generous. I pulled in to check the air in my tires, and someone…read morecame right out and offered to do it for me. Turns out I was too low in all 4 tires, and when I mentioned that the dashboard light is always on, which makes it hard to know if there really is too little pressure, he got the machine to test the sensors in the tires and confirmed that they are all working. And all of this without charging me at all. Really great to have a neighborhood place like this.

I brought in my car for repairs, and I was concerned that the damage done would be astronomical…read more I'm grateful to say that the experts and staff at College Street Motors are an experienced and wise team, because my fears delayed me from getting the new tires I needed. I had driven on a flat, and if you're unaware, this can rapidly degrade the quality of your drive. You can wear a CB joint, your axel, or your rotor, if I recall, and too much wear on these can do immense damage to your car's future. I had replaced two of my tires and still felt a wobble. How could it be the tires, I thought? This is why College Street Motors' experience comes into play. The car might as well be a multi-piece orchestra, with brake drums, piston percussion, and wheel woodwinds. I don't intend to go over the top with this metaphor, because it sounds like a bunch of noise and shaking for me. The mechanic left me a very detailed note, describing how there was nothing more discernible than the loud noise coming from the tires I had yet to replace. No wobbling due to damage to other parts of the car. Plus, I believe they warranty their work, maybe I'm just thinking of my AAA membership. After my tires were replaced, I was relieved at how right they were. As internal combustion engine drivetrain cars are complex, so are electrical cars in their own way. It's a world I have yet to get into, or may never dig deep enough to really gain a foothold of experience. Luckily, there're mechanics just down the street for me that took only a bit of time to diagnose the problem, find a tire match for the ones I had just gotten new, and then both install and balance. I bet their experience pays dividends to other customers, too, who are hoping to make sense of a new problem with little labor and diagnostics. Thank you all, even the pickup with your front desk team was pleasant.

Zbylut Motor Works has been our go-to garage for years, and they consistently provide outstanding…read moreservice on our German cars. The technicians are highly skilled, detail-oriented, and clearly take pride in their work. The prices are very fair for the quality and reliability they deliver, and the turnaround time is always reasonable. Our cars run beautifully thanks to their care--highly recommended for anyone driving a European vehicle.

Vehicle brought in and was diagnosed within hours. Picked up same day. Similar experience as last…read moretime. Ease of mind and quality service goes a long way. Thank you again. Rob McAllister Amherst

Just bought a car at Reliance Auto. Amir was very helpful, explained exactly why the car was a…read morereconstructed title, and helped register the car for me. The car runs smoothly and is my favorite car I ever owned (2015 Prius) Very fairly priced, too!

The owner was very nice and upfront about the solution for my car - did not overcharge me or go on…read moreabout other issues that my car is having. Absolutely would go back!

Had to wait a few days for the appointment...but they looked at it first thing in the morning,…read morecalled by 9:30 with a explanation of the problem and quote... had parts delivered and was ready the same day.. front brakes and rotors, and the power steering fluid cooler needed replacing. I have been going to Dons for at least 8 years, and they have proven to be honest and reliable. I have asked about things I feel need to be fixed, and they always advise me if it was necessary at the time or not... trust them completely with my car and will not go anywhere else!

Great service!! Wife hit a pothole and blew out 2 tires, she went to Don's and they swapped out the…read moretires and got her car back on the road.

We have been bringing cars here for Massachusetts vehicle inspection for years! Great quick…read moreservice. Get in line with all seat belts clicked and easy peasy. If your vehicle needs a light bulb they quickly fix it and pass car. Keep your local business in business or you're gonna miss em when they are gone!

My entire family brings our cars here to get them inspected. I've been bringing mine since getting…read moremy first, and even my brother who's been living outside Belchertown for a few years now still comes here. Never have we had any kind of issues with the staff. The gentlemen who do the inspections are always quite nice. Regarding inspections--super easy! $30, in and out. Even if there is a wait, there's a small little waiting room or you're able to wait outside, if the weather is nice.

excellent on all fronts. Through…read more Nice, considerate folks. hands on people. deep experience great value honest

I was lucky that my tow knew Gil's and recommended I visit there a second time, because Gil's fixed…read moremy car within 24 hours despite being one of the busiest car shops in Amherst. Gil's, a mom and pop auto shop, is run by Daniel and his staff. When I first visited for a routine oil change, I was seen and changed within an hour for an incredibly fair price. I wondered if they needed my filter in advance? Or my oil? Nope--they had those all ready. It was this kind of family and expertise that I wasn't used to for auto shops. So, when my tow driver knew Gil's and was ready to tow my broken down car to Gil's for a repair, I called them ahead of time to clear it. No problem, again. This was an incredible relief. The day I showed up to get my car back, I was excited. I was concerned about my battery needing a premiere level to get the same level of cold cranks--nope--they found a battery 2/3rds the price new and had the cold cranking power. I was concerned that there might be something wrong besides my battery--yep, they suspected the starter and had called me for approval in fixing it. All in all, I expected to spend a thousand in repair fees, but found them a surprising amount beneath my own estimate. Somehow, Gil's manages to do great repair at market level or below, and I believe that's because they rely on their car know-how and more affordable software systems. They were affected by the Cloudflare outage on Tues 18th, 2025, like most of the people in the world. They could still print out my receipt just fine, and I was on my way. Don't be put off by the struggles their customers go through. Their 3rd party's air pump worked if you had a card, the coin slot was jammed. I thought I saw a car with a transparent tarp out front one day, and it was gone the next. People must be coming and going here with all sorts of classic and new cars, and somehow Gil's manages to stay atop these changes. From what I know, they'll be moved out of this location soon, so keep an eye out for where they end up next. Thank you, Gil's, I'm glad to be a part of your car family on College Street, with other quality mechanics you've referred me to.

So impressed with the body work on my Ford truck. I recently had a headlight and dent on the hood…read morerepaired at North Amherst Motors and the results exceeded expectations. I am meticulous on my truck's appearance and the results from their work has it looking at showroom quality. Not only is their work exceptional, their pricing is excellent as well. Why could I know this you may ask? My Niece is a trade school student and she has taken courses on auto body work estimates and I had her price my vehicle's damage which totaled 2,070 dollars. She said that was a reasonable and competitive price for the existing market. My total from North Amherst Motors: 1.880.00. All I can say is- WOW. You will not be disappointed if you have your body work done at North Amherst Motors- in fact you will be impressed. I can't say enough about these folks and their work.

North Amherst Motors did a great job with my car-- communication, quality, and service were all top…read morenotch! Car came back looking better than ever.