Decided to seek a second opinion for dental work for my husband and chose Marvel based off the reviews that we saw. He went to the consultation and things were great. It was somewhat a different route than our normal dentist recommended. They had a conference with me on the phone to listen to all his options and sounded great.
My husband was scheduled for his procedure 06/15/2023, mouth full of extractions and was supposed to walk out with a new smile. LOL. He did, and added to this was blood pouring out of his mouth. He stood at the front desk to get something to catch the blood and no help was provided.
My son drove him home that day and he couldn't talk. I contacted their office and asked if there were any specific instructions that he needed, as he left with nothing, not even a rag to wipe the blood from his face. No instruction, "just don't eat any solid food for a few days and he should be good."
A week or so later he returned because the stitches were not dissolvable, they were "supposed to untie on their own." They were literally choking him.
He returned 07/06 because he still could not put the dentures in his mouth, they did not fit correctly and was rubbing holes in his gums. Mind you, these dentures were made prior to his teeth being removed, so how are they supposed to fit properly? He met with the dentist and was advised that they can adjust them. As the tech is working on the current dentures to "adjust" them, she advised that they were of poor quality and needed to be redone completely. After speaking with the dentist, he advised that he is already ready for his permanent teeth and those can be fitted within the next couple weeks for another $3500.00 BUT he needed to get a soft realign first because one soft religion is covered under the original $7900.00, we paid. Hmmm.
We decided to consult with another company, and they advised that these teeth were fitted based off his original teeth being in his mouth and have nothing to do with an after-extraction experience, they're of poor quality and should not have been provided. So, for many more thousands of dollars, the new company is going to do their impression, create a wax set of dentures to mold around his gum line before they make his temporary set of dentures until his gums completely heal from extraction and the damage caused by the other dentures made by Marvel Dental.
Learn from our mistake and do your research, see what procedures they have in place and get everything in writing - add, we were told he gets him temporary and permanent for the $7900.00 we paid up front which was not the case. We did not get this in writing; therefore, we can't prove anything.
Please note we understand that this procedure is costly, however it was an option because my husband genetically has bad teeth and we were spending thousands of dollars every year for dental work. We chose dentures as a way to decrease the annual cost. You would think that an office such as Marvel, would want quality work walking out the door. read more