Most of the front desk staff is quite rude and dismissive, but Marissa/melissa is wonderful! I think she's the PA there? Pays clear attention to detail and is very responsive as well as sweet and kind. Dr Mary tran is great as well, she's been my dad's pcp for probably decades now? Very thankful that she's he's doctor. read more

I'm so incredibly grateful to Dr. Mary Tran for her care for my father, especially when he was in critical condition. She was his PCP and we requested her to be attending physician when he was in the hospital (rather than just being assigned a doctor there). She oversaw him and truly held him in his best interests, even when things were looking grim, and it's because of her (+ the hospital personnel who worked w/ her) that he is alive now. Thank you Dr. Mary! Your patients and especially my dad are lucky to have your care. read more

Not recommended. Appointments are poorly managed and extremely delayed. Go elsewhere to avoid wasting time. read more

Mary Tran Clinic - Not recommended. Appointments are poorly managed and extremely delayed. Go elsewhere to avoid wasting time. - Family Practice Near Me - Garden Grove, California

I would give 0 star. Receptionist at the front desk has a very bad attitude. Manager is rude.

Do not come here ! Front staffs are horrible . Unprofessional working environment. Policies are uncleared. Messy paperwork. Staffs training sucks. patients are no longer first priority, money is. If you care for your health, please go to another caring facilities with young American staffs. Old Vietnamese people just come here because of the language barrier, they don't have many choices. read more

I had a really disappointing experience here. The FRONT DESK staff was incredibly rude and dismissive. When it came to verifying insurance, she completely shifted the responsibility, saying it wasn't her job to check it -- as if the office had no part in the process at all. But verifying insurance is a shared responsibility between the patient and the doctor's office. What made things worse was that even though I spoke to her very calmly and politely -- even after I was told I couldn't be seen -- she still lost her temper with me. On top of that, the office never called to confirm my appointment or inform me that it couldn't be kept. The whole situation was handled poorly and unprofessionally. Definitely not the kind of service anyone should have to deal with. read more

I rate 1 star because it doesn't have a choice for me to do zero to The staffs here. Specially for the front desk one. She is so rude and did not have any manners at all. She need to be retrain how to be a human. Patient didn't need to come to medical clinic if they don't need the medical profession care. Just be kind and nice,treat patients with your warm heart because one day you will be a patient like us today. No need to be rude to anyone. Dr. Tran is nice and kind. But i hate to see those staffs any time I went to that clinic read more

This is the worst doctor I've ever seen. My wife have the cancer and we went here to talk about the result the blood test. In the discussion, the doctor said that "Your wife have the cancer, not you. Why are you worried too much?". I am very angry and surprised. "If her husband have the cancer, will she be worried or ignore him?" I think I never come back here and find the better doctor. The cancer is very dangerous disease. I never recommend this doctor for my friend and the others. I feel she doesn't specialize in this disease and the medical ethics is not good. read more

Dr. Mary Tran is thoughtful, nice , and commitment. The staffs are nice. I like this clinic read more

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The receptionist always disappoint me when I come in they are rude but Dr.mary Tran is great . I think dr Mary Tran need to teach Vicki and the other girl at the front what great customer service is read more

If you're not an older Viet person I don't recommend coming here. Front desk sucks they don't say anything when you arrive and I don't need a warm greeting I just need them to tell me where to sign in and let the doctor know that I'm here for my appointment. I came and stood at the front desk and everyone was silent and ignoring me. It also takes months to book an appointment here. 3 months for my appointment? If I had a serious sickness I'd be dead before I can even see the doctor. read more

General practitioners doctor who I have been seeing for the past 20 years. Gives care the best of the best doctor. Clean office and short wait time. Staff very knowledgeable. Military veteran. Love her service read more

If I can rate 0 I would, the staff does not call to follow up on me and they it seems like they are just take advantage of older folk here. I don't recommend is place. read more

The best place to go to get your medical needs met Dr Tran is a true professional and her staff is awesome thank you Vicky and Sally

I'm really grateful for the doctor's care for her patients. I recommend everyone to come to Dr. Mary Tran

Front office desk so called (Medical Assistance) ladies absolutely zero knowledge and experience how to contact insurance for authorized and maybe just simply setting up an appointment maybe ok with neither guarantee anything for this office. read more

My mom got sick and heavy coughing with mucus. She called for doctor appoiment 2 days and asking for any medical treatment or even medicine. However, they just said my mom to wait until they called back, but it took forever and nothing. I got her to Urgent Care because of this toxic doctor. read more

All they do is trying extract as much money as possible from the poorest people of society that are on Medi-Cal. They always ask for extra when using a FSA or HSA card and encourage cash. I bet they don't report cash transactions to the IRS. They also ask patients to do pre auth's with the insurance company for them when it's their job to call the insurance companies to get the pre auth's for procedures. How am I supposed to know the codes for the medical tests they are doing fraudulently? read more

Never come back this office. Employees no good! They didn't want to help the patient when patient need help! I just called my insurance verified in morning to make sure my insurance work with my family doctor Marry Tran and they say ok! But when I came to the doctor office.They didn't check me in! They just told me that I don't have in they system and I can't see doctor, but I already got appointment to see doctor Tran. And I were very sick! They didn't care I'm sick! That I need to see doctor very badly! Then I came another office. They told me that they will verified with the insurance the next day for me! Because the doctor is not in the office at the time that I in the office. read more

I came in and asked if I needed to have appointment or do a walk-in. They asked if I have an appointment. I said no, they asked if I have insurance. I said yes. They asked if I am sick, DUH!!, I said yes. That was the main reason I came in. Then they asked me for my insurance card. I told them no, i do not have one. Tricare does not issue one. They said that they can not verify me with out it. I told them again, no the Tricare is for military. They do not issue insurance card. They told me again that they need it to verify that I have it and is eligible. I told them to use my SSN and that it always been like that. She said that she could do it that way but then that she would have to use my birthdate and address too. What took 45 mins for what should only be like 5 mins she came back with the paper saying that i am currently eligible. She said that she could not register me due to the fact that in the status it states "TRS-Member Only"- which means... Tricare Reserve Select - Member only... A dependent cannot use it. She said that the clinic has be printed there. I am not going to put the Clinic as my Dependent. Apparently she does not know what she is doing. All the while, the other staff there just stared at me and looked as this is going on like confused and frightened deer looking at a head lights. A very frustrating moment. read more

This place is a greedy dump hole. Beware that they charge extra additives towards your insurance. They called me telling me my insurance didn't pay for my physical and when I called my insurance they said they only received a claim from for an ankle check up. What the ?!!!!! Second time, they billed me $250 for the physical and an extra $435 for the blood tests because my insurance didn't pay. The day I got my physical and tests done they said they accepted my insurance and not to worry about it. Later I find out through my insurance that at the time of my physical Mary Tran no longer was contracted with the insurance. So the doctor office lied about that so now I have to file a bunch of claims against this place. If you have medi-cal, your life will probably go more smoothly here but this place is shady with their money. The moment they found I switched to medi-cal they came after me like a bunch of blood thirsty savages man. They kept calling my mom and me urging us to make them our primary physician so they can get the money from medi-cal. Mary Tran is nice but her checks up are really quick. I only see her for 2 minutes each time. Definitely not worth $250 per physical. And yes her staff is rude and incompetent. STAY AWAY! read more

RUDE ass staff !!! No customer skill what so ever. I'm a new patient and was nice enough to call and reschedule an appointment a weak early but instead I got an attitude by the FOB ass staff. I ask for her but she resist to answer and hang up the phone. I can't wait to meet her and see how f**k up she is. read more

Dr. Mary is nice but her front office staff is lame. To me, the place is hot because the the staff didn't turn on the air conditioner. Waiting is so long! read more

DONT GO THERE!!! The stuff is rude and uncompetitive! I don't know how they treat the Asian community but if you're Hispanic or White they treat you as they are doing you a favor or providing you free services! Their English is BAD and they get annoyed if you ask to repeat themselves because you can't understand what they're saying! My mother's nurse called from the hospital when she was discharged and the appointment was never booked! Then we called again to schedule the appointment and finally got to see the doctor. My mother has a terminal condition so we were expecting better attention however the doctor FORGOT to write the correct dose for the medicine she prescribed to my mom and when the pharmacy was calling the doctors office to find out the correct dose "they were too busy to speak to them" .. I also called and VICKY (?) hung up the phone because she was too busy! She told me to bring the prescription back to them and not to worry! I don't understand how this clinic is open and still earning big bucks to pay such rude and uncompetitive personnel! I wish there was a 0 start option! Save yourself a headache and do not trust your health with this "clinic" read more

I came here with my appointment at 10:30am. They just asked me to sign up my name and then put me in a room for exactly 40 mins without asking anything about me. Every time when I come here there is almost the same thing happened. I would not be back here anymore and I will change my Dr soon. read more

I just had my PPD skin test there last week at their new location which is not far from the old one. It's very clean. The staffs are very friendly, especial Ms Tina. She helped me with taking blood test and the injections. She is very nice. And the doctor is also super nice. I took the test on Wednesday and got the results on the weekend. read more

I went in there a few moths ago for a torn ACL. I set up an appointment and got they called me in twenty minutes later than when I was supposed to be called in. One nurse escorted me into a room and did a physical. When the physical was done, I had to wait another twenty minutes to even tell them what was wrong with me. I made sure to tell them what was up with my knee. I made it clear that there aren't any fractures or any bone deformities, but Dr.Mary Tran insisted that I still went and got Xrays. I waited a week to get a referral and another additional week to get an XRay. When they received my X-rays, they told me over the phone that there's nothing wrong with my knee and I'm completely healthy. I had to protest over the phone to have them refer me to an orthopedist. They said that they could only set up another appointment with Mary Tran. It took another week. When I arrived, I had to wait 30 minutes for them to call my name. They did another physical and I had to wait twenty additional minutes. Dr.Mary Tran came in and told me she reviewed the Xrays and that there's nothing wrong with my knee. I contemplated whether or not I should ask her to put her hand on my knee so I could pop it in and out for her. I practically had to beg her to refer me to an orthopedist. She referred me to an orthopedist and lo and behold, I had a torn ACL. That whole month was a complete waste of time. I was scheduled for surgery this coming Saturday,but since the corona virus has popped up, they've postponed my surgery. I could've gotten my surgery right now if I hadn't wasted a whole month with these people. read more

I'm reviewing based on the experiences I've had with this office (especially the manager, Van) and my mom's family doctor, who I have been managing her healthcare since mid June 2016. Dr. Mary Tran had been my mom's PCP for years, and my mom trusted her throughout that time--that is until I saw the lack of urgency, clarity, and guidance we received. All feedback is my own. After going through back surgery at Fountain Valley Regional Hospital, my mom was diagnosed stage IV adenocarcinoma, unknown primary. She was then referred towards a medical oncologist under the the HMO Network, ADOC (Affiliated Doctors of Orange County), who were going to give her Taxol and Carboplatin for her cancer. Unsatisfied with the diagnosis and the carelessness of planning of treatment, I wanted my mom to get a second opinion at either USC or UCI. Even though Dr. Tran wasn't contracted with UCI (it being outside of network), we got the referral letter, but the staff at the office gave it to my dad. My dad handed over to me and and called UCI, and I even went to their cancer center to ask them point blank, " What do I do with this referral letter from ADOC?" The people at UCI told me to have Dr. Tran or her office staff fax it over to their cancer center. Basically, if I wasn't there to help my mom get the second opinion, this referral letter would've been sitting and gathering dust because of negligence. With the wonderful doctors and nurses at UCI Medical Center, my mom was properly diagnosed with gastric cancer and about to start radiation and chemotherapy. Recently, I went for appointment on behalf of my mom, who now can't use her legs, with Dr. Tran. Since my parents could not work which would lower their annual income, my mom now had CalOptima Direct. You would think a doctor, who your mom has been with for years, would have some compassion at least follow up with her condition--but she didn't. Just because life changes so unexpectedly, I'd hope there be some kind of mutual understanding, but there wasn't--simply because we weren't in their medical group anymore. Tip for new patients: Find a PCP (family doctor) who is contracted with a tertiary hospital like UCI, USC, Hoag, etc. in the event you are under an HMO plan or Medi-cal plan. Also, the manager of this office, Van, was not equipped with the right/current information of insurance to provide help and assistance. I also felt Dr. Tran's check-ups were always quick and rushed and never bothered to ask if we had further questions or concerns. I really did try to make it work and have Dr. Tran remain my mom's family doctor, but the lack of compassion and helpfulness that was received ultimately made us part ways. Better to pick another PCP. read more

Never came to this place. I have PPO insurance and the insurance card from the company so I can charge from it when I see any doctor. I came to dr Tran 's office because of sick and the front staff said that she will charge $50 if I pay by card. But she will charge $40 only when I pay cash. I really don't have cash with me, and I also ask her what different if I pay by cash or card? they are MONEY, right?. Then the manager came, I don't remember exactly her name, Vicky or Vikki. and she explained that's bank transaction fee, she said it's better I pay by cash, If I don''t have cash, I can go to the atm and go back... Oh shit! Which bank charge $10 for one transaction? Sometime I bought food and they charge 50 cents only per transaction. So you must pay 25% more if you use credit card at this place. So horrible! know why they can build this big building huh. WTF. read more

Omg, can not believe it! My mom just has Obama care and Dr Tran is her family doctor. She had persistent stomach pain and she tried to call to make appt. But the staff said that she must wait for 2 weeks. WTF? She had sick and how can she wait for a long time? my mom tried to explain her condition with staff but they still refused. They let my mom talk to office manager. Same thing, the lady even asked my mom change to other doctor. My mom called me when I'm still working, I called back to this office, and said that can I see Dr today, I'm so sick and I will pay by cash? and they gave me appointment within next 1 hour. what it means? CASH. I will change dr for my mom, cause i cant go to the office who is taking care money more than taking care patient's health. shittt read more

Would give 0 stars if I could. The office is lazy. The medical assistants are nice but the front office doesn't follow up with anything. Asked for a vaccination and was told that the office would check if my insurance covers it and follow up with me before my scheduled appointment. On the day of, they said they didn't know what I was talking about and had to check with the insurance company myself. Dr. Tran ended up just writing me a prescription and telling me to go to the pharmacy to get my shot??? I don't know if Dr. Tran is like this with other patients, but for my annual check-up, I felt like she rushed through everything in a minute but spent a lot of time grilling me about what I think her daughter has to do to get to medical school....unprofessional and not very knowledgeable. Complained about my stomach problems but she didn't address it. Do yourself and your health a huge favor and choose a different PCP. read more