Let me start by saying 10/10! Dr.Brownstein took me last minute to give me a root canal, I was…read moreterrified. He was patient, and did an amazing job. They kept checking their work after each step by taking x-rays, which I can appreciate. Overall just an amazing job. Now let's get to the staff, 12/10! From the front desk to the dental assistants. Everyone made my experience so comfortable, I wish they did regular dentistry.

The 4.5 star rating - for the dentist and the dental assistants. The dentist is very caring and…read morekind. He doesn't do work unless you need it. This is really amazing since I have experienced many dentists recommend work on me when they aren't needed. He also takes his time to explain everything to me. I am not giving a 5 star because I have not had major work done there yet. The dental assistants are all lovely and friendly. The front desk worker gets a one star rating. She does her work, but lack of enthusiasm. You can tell from her voice on the phone, in person and the way she give the copay receipts. She threw them at me. Very rude. I really hope this person is either replaced or treat others like how she wants to be treated.

I wish I could give 4 1/2 stars. First and foremost, this is a great office. The front desk…read morepeople always have a smile for everyone, and my average wait time is never more than 10 minutes, even when I'm early. I should begin this review by saying that I've had extensive work done here, and unfortunately a great deal of different procedures at other dentists and periodontists in NYC and Florida. Dr. Moskowitz is a dream dentist. He's as upbeat as he can be, yet he never sugarcoats the situation. He will answer endless questions, and never seems frustrated or irritated. I don't like dentists, and I am kind of a wuss when it comes to pain, but he is unfailingly gentle, and will stop and administer more anesthetic in the middle of a procedure if the patient wants it. I cannot say enough about my experience with him, and with his assistant, who also went to dental school, Dora. They are an amazing team, and I trust them completely. Why? I read some previous reviews about unnecessary work ordered, but I had all different options and price points discussed with me, and wasn't pushed toward the most expensive option. My father made the same decision to have a permanent bridge put in, and his dentist (in Florida) was not as good as Advanced Dental Care - he gets food caught under it and it irritates his gums. My bridge fits so well that I feel like it's nearly my natural teeth. They didn't rush to cement it in, but used temporary paste, until I was sure that the fit was absolutely correct. So why not 5 stars? They are EXPENSIVE. I have dental insurance, and with the insurance that they take, I'm still paying tens of thousands of dollars out of my own pocket. I know that there are less expensive dentists out there, but I've decided that the thoroughness and expertise that I have experienced here are worth the money. After all, it is your mouth, and I don't know about you, but I like eating. They make sure that they accommodate my schedule, and after hearing my dad complain about the dental work that he had done, I think it is ABSOLUTELY worth the cost.

tl;dr: this place takes advantage of economically vulnerable people and the administration is an…read moreabsolute mess. Extremely long wait after appointment time to be seen, and the administration is horribly managed. This place is terrible. I went to get my wisdom teeth removed. The consultation was standard and everything went fine. They verified that I was qualified for a loan and repayment plan but then I received a letter in the mail after my surgery saying that I did not qualify for the extended repayment plan despite being assured before my surgery that I was. They had me sign up for a plan that caused me financial stress under false pretenses. They called to reschedule my surgery twice which caused confusion with my job because I had to request time off for the surgery and then change it, twice. When I arrived for my surgery, I had to wait an hour and half to be seen by the surgeon whose assistant did not follow her instructions to x ray me while I waited, causing more of a delay. The guy before me had been waiting for two hours. The surgery itself went fine. They have very capable doctors. But so do A LOT of other dental offices. I received IV sedation and it was very fast. The big issue with this place is the management and administration. It is VERY poorly managed. They sent my scripts to the wrong pharmacy (TWICE!) and it took a few hours after my surgery to get them. Also, I requested an itemized receipt for my surgery both before and after my procedure. Was initially told hey can't give that to me until after the procedure. Then on 10/12 when I followed up I was told it would take a day to get to me. It's 10/17 and I still don't have my itemized receipt and they have not called me back. This is what I wonder: 1. I asked for an itemized receipt before my surgery and they said that they could not provide this until after the surgery because that's when they would be able to calculate the totals. 2. If that's the case why did they give me a solid price (the wording was, verbatim "the surgery will cost $2400". It was a definitive statement and not a quote) and have me sign up for a loan and repayment plan based on this amount if they can't actually calculate the totals until after the procedure? 3. Why are they unable to supply an itemized receipt when requested? Why don't they already have this information calculated and on file? Why won't they return my calls about this? Why are they being so shady about this? I am concerned that this place takes advantage of those who need dental work and who may be economically vulnerable, in a lot of pain, and who may be desperate to get this work done. I sincerely regret using Brooklyn Dental and besides my follow up, will never see them again.

Dr Castano explained to me on Dec 6, 2024 . My teeth were not in good condition & I would lose…read morethem my gums were also in bad condition. Dr Castano , took x rays & used the scan machine to see how & what would be the best care for me . It turned out I had good bone . I had a choice either dentures or implants. I definitely went with the implants . It was a process from removing my teeth till my gums healing !!! Dr Castano did an excellent job !!! Thank you so much Sheryl K

**UPDATED** Been going here for at about 10 years now…read more Everything was good, in the BEGINNING. I allowed him to do two implants on me which ended up failing and he told me he would refund me and never did. One "failed" and one was placed incorrectly! He owes me over $11,000. Mind you he owes me that much but put me into collections during covid over a $200 invoice Dr. Jacobson is extremely untrustworthy. He will act like a friend but he's not. He just wants to charge you and your insurance as much as possible and provide subpar dentistry. The only thing keeping that place afloat is the wonderful dental hygenist and the receptionist. STAY AWAY IF YOU VALUE YOUR TEETH AND MONEY.

apparently no longer in practice with no forwarding information, no way to contact (emails bounce…read moreback, online booking gets no answer, no new phone number), no notice given to patients, clearly no way to access dental records. and still sending emails urging you to book an appointment! completely bizarre. loved this dentist but this is very very strange behavior.

I found my new dentist! I booked an emergency appointment…read morewith dr Matthes. He was kind enough to accommodate me on the same day at the end of his schedule. This was the best experience I had in a dental practice. The stuff is very kind and professional. Dr Matthes has impeccable bed side manners. He explained everything and his skill proved to be outstanding. I will absolutely recommend him to all my friends and family.

I was a first time patient and was blown away by the kindness and accommodation. They saw me…read moreearlier than my scheduled appointment and worked quickly, efficiently and effectively. The dentist who did my temporary filling was sensational! It was painless and she was sweeter than candy. She was friendly, immensely personable and respectful. Best dental experience I have ever had.

Best Dentist I have been to. If you are skeptical about Dentists like I am, please go to this…read moreoffice. The staff is friendly and most importantly the Dentist is super gentle, patient, kind and makes you feel so comfortable. He explains everything in detail. He makes you want to come back your next visit. Please listen to me and give them a visit.

I love Dr Neidle and all his staff! Truly kind, good people who care about your experience and…read moreknow what they're doing. Due to family issues over the past decade, I've been in NYC more infrequently than usual but plan to call for an appt there soon now that I'm back in NYC for a bit. I've enthusiastically recommended Dr N whenever any friend or acquaintance has asked me about a good dentist. You're in good hands here thanks to the great demeanor and skill of Dr. Neidle and his team.

Very reasonably priced, and professional service. Dr. Neidle and his staff have a great bedside…read moremanner. Have had nultiple root canals, crowns fillings etc over the years.

I think I've been seeing Dr Mithani for the last 10 years now since I moved to New York. The whole…read morestaff is still amazing. I still love coming here. I recommend them so much that when my boyfriend had insurance that only covered certain dentists that he didn't feel very good about (and I didn't trust that they weren't trying to up-charge him for non-existent needs) I put him on my dental insurance so that he could start going to Innovative Dental. They've done right by him and made him significantly less anxious to go to the dentist despite having to do several procedures including a root canal. Now his teeth are set back on the right path! Back in 2018 my dental insurance changed and I had to go to a nearby dentist practice instead. It was the kind where you never see the same dentist twice. They told me that I had a cavity between my teeth and that I should have flossed. I almost came out of the chair swinging because I floss every night. As I was leaving I heard them upselling expensive toothbrushes in the next room. I then decided to start going back to Innovative Dental even if my dental insurance didn't cover it because I didn't trust those dentists. Dr Mithani is 1000% trustworthy and so gentle with teeth. Plus, he really remembers me, my needs, my mouth so well between visits. I always feel really cared for here :)

I've been seeing Dr. Mithani for 10 years from when I was working in FiDi and have since moved to…read moreall different places and still come back to Dr. Mithani for all dental needs. He is a top-notch doctor, dentist, and great person. He has made so many dental decisions that served in my best interest as the patient, and his philosophy is taking care of the teeth and doing the least work as possible to affect you. He closely monitors any issues and remembers them and always does a superb job on the procedures needed. He's very calm, competent, and clear and actually makes going to the dentist enjoyable :). Dr. Mithani is generous and fair with procedures, overall judgment, and payments. Could not recommend a dentist more!

This was our family dentist for many years, and the Dental Hygienists are kind, and capable,…read morehowever the Dentists here seem financially motivated ( they recommend costly, but unnecessary procedures) lack empathy, and, just don't do good work. Have had to go back to them numerous times to have, often painful, mistakes fixed. We needed poorly done work repaired elsewhere at great additional cost, as Aesthetic couldn't make the needed repairs. Dentists are not the kindest here, and should treat patients with the respect and understanding they deserve.

I took my Mother for some long-needed dental work and had a very positive experience. My Mother had…read morenot been to the dentist since before COVID out of fear. She needed serious dental work - a complicated tooth extraction and bridge. The dentists we saw, Dr. Kim and Dr. Meskin, were patient, efficient, highly competent, and very kind. They made me and my Mother feel very safe and comfortable. The office manager was also very helpful and patient as she investigated and explained all the insurance coverages and costs involved. Not a single procedure was done without us being fully aware of any and all out-of-pocket costs. I can't express how much I appreciate that kind of transparency. This dental practice is very professional and the space is very pleasing to be in. We will definitely be continuing my Mother's dental care with Dr. Meskin.