Not at all professional. They kept changing my appointment day and time. They would call and say, "I don't have that time available any longer" when they were the ones who set the time in the first place. Finally, the called the day before my appointment to say they don't take my insurance. No problem but why did it take 6 weeks of then stringing me along and rescheduling to get to that point? Shouldn't that be the first thing they check? Anyway, they seem like a hot mess. read more

I came here about 2.5 years ago and I had seen doctor Valentina, she was great! But sadly, she left and I had a new dentist. This dentist had informed me that I had 3 cavities and had to get my root canal redone. This obviously puzzled me and to be honest, I didn't bother going back. I went to a different dentist a year later and was told that I have no cavities and did not have to get my root canal redone. Shame on you guys for pulling some nonsense like this. It really does you a disservice when you try to scam people with unnecessary procedures. 2 stars because the office is clean and front desk people are nice. Moral of the story, get a second opinion. read more

The Smilist - Front desk - Cosmetic Dentists Near Me - Woodside, New York

HUGE SCAM AND UNPROFESSIONAL! Made an appointment online and called ahead to confirm all my details only to be turned away two days before my appointment since the office is closed "All of July". INTERESTING. Their online intake forms require you to provide a CC and the paperwork says ANY AND ALL CHARGES ARE YOUR RESPONSIBILITY despite not even making it to the appointment. DONT EVEN THINK ABOUT COMING HERE AND SAVE YOURSELF A LOT OF TOOTH PAIN. read more

Ha! 2x my appointments were cancelled. The 1st time they changed my appt from 12 pm to 11am and notified me 10 min before. Really? The 2nd time I showed up for an appointment and waited 20 min. In my car waiting for them to tell me to come in. Then i was told The dentist are going to lunch until 3 PM and the hygienist can't see me for an hour I should come back at 3pm - in two hours! They don't care about people only about the money. This place sucks. read more

I went here for a few years and noticed that the quality of services has taken a drop. Went through 3 different dentists here, with the most recent having flat and unhelpful bedside manner. I was also charged for errors that they made regarding a dental procedure. Never returning and probably won't be able to as they are unable to keep honest appointments (they are constantly rescheduling last minute). read more

It's quite busy here. Can't seem to make an appointment by phone, calling the office prompts an automated text message from their scheduling system, which is fine unless you need to reschedule. The system isn't always accurate, so sometimes they call to change your appointment, sometimes they don't call though and you just get a text message with a new time that may not work for you and no apparent way to change time besides stopping by in-person. The location is cramped, the exam room we were in was closet sized. The dentist/dental hygienist(s) were fine - pleasant and seemed efficient. read more

My first experience going to this place was amazing. I had met Neil who was my hygienist back in April 13, 2018 who did my deep cleaning for cavities and plaque buildup on my upper right and left mouth. He put the anesthesia on me on my gums to relieve the pain to do the deep cleaning on the teeth. Then I met Dr Valentina who was my general dentist who did my deep fillings on my teeth and took her time cleaning and polishing my teeth from further damage. Both Neil and Valentina are friendly people that take care and understand their patient concern on their teeth. After the visit, you get a free sample of dental products that helps you get teeth back in check. The staff are friendly to keep your appointment ready for the next friendly visit. The waiting reception area is pretty accommodate for people waiting for their schedule appointment. It also have a 32" tv that keeps you occupied while waiting for the patient to finish their cleaning. They have free wifi so you can check your email. That a win in my book The bill was mostly covered with the DMO plan but had to pay the difference. read more

The Smilist - Cosmetic Dentists Near Me - Woodside, New York

PEOPLE COME AND GO WITHOUT NOTIFYING PATIENTS! I have been going to this dentist for years, since a neighborhood dentist MOVED HIS PRACTICE there. that dentist left about a year later but I kept on going to the establishment and was seeing another dentist. guess what... he left soon after, as well. then I was seeing dr Valentina. she was amazing and helped me through a rough part of my life. now SHE'S gone! really? what is going on? also: getting an appointment is now ridiculous. I understand you no longer have many dentists who can take patients at the drop of a hat but having to wait A MONTH and still the time is a squeeze for me, is ridiculous! read more

I found the staff pleasant. Carlos did amazing job cleaning on my teeth. Dr. Dianat did a professional, and painless filling for me . I was in and out in an hour and worked for the rest of the day. Very satisfied . Will be returning for future dental needs. read more

PLEASE READ MEDICAID PATIENTS I made an appointment over the phone about 3 weeks ago. Today I went there, filled out the paperwork, and was sitting in the chair ready to get an x-ray only to be told that my insurance has assigned me to another dentist and that I'll have to contact them to change it to the Smilist before getting an exam. Here's how this can be avoided, Smilist staff: 1) when a patient calls, ask if it's their first time there 2) ask if they have medicaid,and if yes: 3) tell them to call their insurance to make the Smilist their main dentist. Note** the change is effective on the 1st of the following month after you change. For example, if you call and make the change on April 3rd, you cannot see the dentist till May 1st. Luckily I live close and it was only a 15 minute walk there (30 minutes both ways; it was a nice walk), but can you imagine being turned down after a 30 minute one-way commute for people coming from elsewhere? I will say the staff are very nice people. Hope this helps! UPDATE* I saw the dentist and hygienist today (5/8/17). Both were lovely people. The doctor took his time to explain to me my situation and next steps. The hygienist did my cleaning and showed me how to floss properly without hurting my gums. read more

Like many others, the dentist has never been my friend since I'm usually so uncomfortable with the visits. I found this office looking to use my expiring insurance benefit and I have no regrets. Shout out to David the hygienist who was very patient with me for most of the beginning process. I have a tiny mouth so I don't do well with the X-ray process as he did his best to make me comfortable and get the images. The cleaning was easy and he was very informative afterwards answering whatever questions I had. Met Dr. Filip afterwards who was equally patient-centric and informative as well. It's too bad I moved from the area otherwise I would be coming back here regularly for my cleanings. read more

I've been seeing Dr Valentina since Jan 2018 and am very happy with the work she has done this far. She is very professional not only with me but also her associates, has a gentle hand and has no problem shooting me up with novacane when needed. Hope to make her my forever dentist. The office staff is very professional and courteous. I think my longest wait was 15 minutes which isn't bad at all. read more

First Time Visit with the marvelous Tenzin, RDH! It was my first time coming here for a routine cleaning and had an amazing experience. Will definitely be back and 100% recommend. The staff was very professional and accommodating with scheduling issues. The office itself is very clean and has a minimalistic style to it. As for the Dental Hygienist, Tenzin, I was immensely pleased with her work and communication throughout the whole process. She conversed with me in a way that calmed my nerves and later went in depth with the processes behind multiple different procedures. She is amazing!! I felt very taken care of and am very happy with my overall experience today. (P.s. They even sent me home with a goodie bag full of dental treats!) read more

Update on asking me to call - I have delayed my attorney from sending any paper work, until now. I called several times and the "New York City office is not available" lol really ridiculous, so unprofessional. How about pulling my patient record and giving me a call. I also have a picture I can send of the cut left On my lip from her work. read more

UPDATE: I bumped up The smilist from 2-4 stars since my last post. After my review the owner/manager CALLED me, empathized with my situation, and apologized. I am grateful to have grievances addressed especially since the dental staff (shout-out to Dr. Sasiesta) is wonderful! For this reasons I decided against changing primary dental offices and scheduled an appointment for today. I was checked in & checked out quickly by a warm receptionist who I haven't seen before & had an overall great experience. Everyone was in good spirits and the appointment was pretty prompt. ___________________________________ I've been going to this practice for years and have seen it's change in management. Since it was bought out by "The Smilist" the appearance and treatment by the Dentists and Dental Hygienists have been wonderful. However, I'm giving them 2 Stars for their inability to answer the phones, talk to patients appropriately, and overall manners. I called them foramonthstraight and received NO ANSWER. Today, the receptions tells another patient (bc I didn't wanna be petty with someone who was about to have drills in my mouth), "sometimes we don't answer the phones because we are too busy". WTF?! Now listen, I'm a social worker and I'm used to being cursed out and listening to really intense client experiences, so i don't take things personally but gotdamn the dentist made an exception to see me today since your girl is getting married in 2 days. Dentist came in clutch & told me to come @5:30 so she could squeeze me in. I tell this to the front desk staff and this happens: Receptionist: "nah we can't do that" Me: But the boss lady said "yes girl I gotchu!" Receptionist: "I mean you could leave & call the office later, but we leave @6". Me: "But y'all don't answer the phones so imma come back" So I come back and I'm sitting here waiting. OUT OF MF PRINCIPLE. & as I sit here the two receptionists are texting, talking about me in Spanish "pero ya tu sabes yo girl Bilingual", one is slurping her soup and the other is talking about how she's so tired and wants to leave asap. & I wouldn't be so upset if they spoke to me nicely and expressed some empathy, bc I totally understand what it's like to have a long day and how big of a deal it even was for the dentist to try to squeeze me in. So to the practice that I have stuck to despite moving to Jersey and working in the Bronx: I'm sad to say that your demise might be the front office staff and the systems that you have in place (that they fail to execute). read more

This was my very first visit in years at a Dentist office. I had Dr. Lincy Varghese who made me feel calm and comfortable the whole time. I told her the last time I seen a dentist 7 years ago, and verse making me feel uncomfortable she was very understanding and professional. I highly recommend her!!! read more

I am sorry to say this, but this place and service is a disgrace to dental work. Sunnyside deserves better. Horrible customer service and they only check your mouth and refer you to other doctors. They perform nothing and charge your insurance. It's been three days the doctor still did not send my prescriptio to the Rite Aid in the corner of 43 Ave and 45th street. They don't answer calls. I am sick and tired of hearing "this is Jackie please hold. Hold hold hold......bippppppp read more

5/7/2021 I have to say this practice has to be one of the worst I have ever had the misfortune to deal with. Not only have they destroyed a tooth (#27) by using a dentist that couldn't figure out the equipment and left me with an unfinished root canal, the tooth ended up being extracted. I had to deal with a new dentist every time I turned around. I had one dentist that looked at my xray to do some work, told me ok, fine, and then I received a call three days before my appointment that he was leaving in three days and would not be doing my procedure, someone else would!!   If it wasn't the fact that they didn't have a dentist available to see me, they sent the wrong information to my insurance company. I have been waiting months to get my lower dentures only to receive a call yesterday that they NOW don't accept my insurance!!! This left me with no partial denture on the bottom, the top still needs work and I have to find another dentist to take over all the work. they gave NO NOTICE AT ALL.... NONE!! that they were dropping my insurance. And the shame of it is, that they leave their front desk people to deliver the bad news to patients that are in the middle of procedures.... like the COWARDS that the directors of this practice are!!   YOU tell me something doesn't stink at the "Smilist".  Well, they did nothing for my smile that's for sure and if you are smart..... you would stay away from them too~! If there was a way to give them NO stars, I would. Stay clear of these people. There is something very shifty going on here. read more

I absolutely love The Smilist at Sunnyside/Woodside. I've been coming for years and it just occurred to me to leave a review. Everyone is seriously always so kind and attentive. Maria will go out of her way to accommodate any needs and Norma and Jackie are super sweet and fast. I've never had to wait more than 5 to 10 minutes to go in to get anything done. On my last appointment, Dr. Azadeh filled a cavity and she was super reasuring. I noticed that her and her assistant Mario (the kindest ever) perceived that I was very anxious about it and they made sure to make me feel at ease. After that, I had a deep cleaning performed by Claudia, and it was hands down the most informative and painless cleaning ever. She made sure I knew what was exactly going on and was also very meticulous. On top of everyone being so great at what they do, they really all are just naturally nice and concerned about your dental health without ripping your pocket. I absolutely love them. read more

The Smilist - Maria, Mario and I! - Cosmetic Dentists Near Me - Woodside, New York

Worst customer service/ Receptionist I have ever dealt with. I was willing to give them a shot due to some of the good reviews so i went ahead and contact my insurance and had them change my provider to this office. And my insurance said im good to go to go ahead and call and make my appointments for me and my son. I called and they had an opening for the next day at 10am, Perfect i thought.. until she asked for my insurance which is now liberty dental that replaced healthplex. The lady over the phone fought with me saying they do not accept Liberty Dental. And i continued to explain that there is no more healthplex it has been replaced with liberty dental and my insurance company had to approve similest dental for them to be my provider. She then went on saying ok fine i can make your appointment and then someone else will contact your insurance Fine! .. Within the 5 minute conversation apparently gave my appointment time for tomorrow at 10am to someone else. I dont know how that it is possible but it is certainly unprofessional. I hung up and im definitely switching providers now. When a new dental plan takes over a old plan the workers need to be more up to date on their insurance companies. Totally unacceptable. read more

It's been some time since I've been to a dentist and Tony Le made my experience so comfortable and reassured me that I was in good hands. I was worried I was going to have pain after the root canal and other work was done but the numbing has worn off and I feel nothing. read more

Unorganized and unnecessary. Came in for an emergency appointment in the beginning of January for trouble I was having with a wisdom tooth. Came in and had the major concerned addressed and was recommended to an oral surgeon, and they answered a few questions on a couple other concerns I've had. Insurance covers everything and leave after being pressured to schedule a "consultation" a month later. I come in for them to have the wrong clients information up as mine and literally tell me everything they already told me a month prior. I even showed them the exact recommendation card specifying what they already said I needed done a month prior and how I already have an appointment set up with the surgeon recommended. At the end of it all I was charged $150 for them to have the wrong information for me and telling me everything they had already a month prior. Makes absolutely no sense and I feel beyooooonnd stupid for even handing over my card for nothing but at that point I was just over it. Would love that money back but I don't know the chances of that but they'll bombard you with texts and emails to leaves a review on the visit so here we are. read more

Really nice job in this dental office I really like the treatment from everybody specially MARIA the recepcionist she is adorable and really kind... Keep it up guys you are doing just great read more

Sneaky people. They stopped taking my insurance and never told me. I went to my cleaning appointment and, as usual, had no copay. A few weeks later, they texted me saying I had a bill of $120! Outrageous. Very deceptive. I am considering legal action. Also, they lied to us about our daughter's diagnosis. When we told them she has ADHD, they called back and told us the dentist said that the cavity might need root canal. We went to another dentist, who told us it was a small cavity and not at all a root canal situation. They just didn't want to deal with our daughter and lied to us and caused us worry about her tooth because they didn't want to treat her. Disgusting. read more

Very nice people working here .. Jackie helps me with everything and Mario and Dr. Lincy did a great job on my teeth. I recommend The Smilist Dental to everyone looking for a reliable dentist. read more

"i've been here once before my teeth complately broken. They checked and they told me they sill call me back for appt. After couple month, my teeth get broken and started to cut my tongue and I went back again. They just checked and they told me I have to come back with appt which is months ahead and I have a emergency situation! " read more

Every time I have come here for an appointment, it's very simple and fast and I have had zero problems! I do want to thank Marta for being SO patient and amazing with my aligner attachments. I have a very sensitive mouth, so she made sure every piece of glue that I felt was out of place, was taken care of before I left and she made sure I was comfortable. Thank you so much! read more

This is the greatest Dentist Office I have ever been to. Super fast, efficient service, (no long wait for anything), and most importantly, any procedure you get is at a level of excellence that is second to none. If Picaso was a dentist you, would find him at the Smilist. Keep up the great work, Steve read more

Dr Azadeh Dianat is skilled and compassionate. Just as important to me, she puts the patient first. I would definitely recommend her to anyone. read more

This place is amazing for braces. The front desk staff is very knowledgeable, patient, and courteous. Claudia and Paola are nice and always willing to accommodate you. My daughter is being treated for braces. We have been coming here since April and she is super excited because her teeth have straighten. She hasn't had any severe pain and that's because the orthodontists are knowledgeable. One of the advantages of going here is they have a payment plan option just in case your insurance doesn't cover the cost of getting braces. The only downer of this place is they run out of drinking water fast. The other downer is they only have one bathroom, it's very clean though and when going in knock and pull hard on the handle cause it gets stuck. Overall, my experience is great. I highly recommend this place. read more

Amazing, caring staff. Everyone is very kind and aware of your time. Office space was clean and spacious. The Hygienist and the Dentist took their to time to share their expertise and explain to me what was going on in regarding my teeth health and any concerns I should have. I'm very thankful for this visit read more

LOVE how they clean my teeth it just felt amazing you can tell when someone really gets down and cleans it.The dentist very nice lady knows what she's doing she really cares about your teeth ,she takes her time and really loves what she does amazes me did a good job very friendly even though me how to floss properly,kind staff and doctor very professional would defenelly come back again for my next cleaning.WOW ! IAm just amazed of how good my teeth feel they feel great love it ! thank you read more

This dental office is the reason I am no longer afraid of dentists!! Years of traumatic dental experiences made me put off caring for my teeth until I had no choice. I came in for my tooth that was in immense pain, and had such a phobia of the dentist that I was crying and shaking during the x-ray exam! But after I got the root canal I was so eager to fix all the other issues with my mouth because Dr. Azadeh and Mario were so gentle and empathetic, not to mention flawless professionals! I just had my 3rd visit with them to complete the crown process and am going back to fix the rest of my mouth issues, and am excited to be doing so! I never thought I would have no more anxiety going to the dentist, and I truly have them to thank for that! Special shout out to Mario, what a gentle soul who really cares about the patients, you can just tell how genuine he is! It's very hard to find caring dentists so if you are scared like me then get your butt to this office! read more

I came here after a TON of research. I have EmblemHealth (formerly GHI) and the options were dismal. This office came up as one of the few with some very positive reviews. All of the staff- receptionists, hygienists, and dentist- were incredibly friendly and professional. I had thought my appointment was with Dr. Filip (whom I had requested due to positive reviews) but I guess there was a misunderstanding because I had Dr. Golub instead. He was also great and didn't try to bullshit me like some dentists have in the past. He answered my questions patiently and set my mind at ease about some things I had been worried about. Ana did my x-rays and Andriz my cleaning. Both were so sweet and very skilled and professional. Highly recommend, especially to those with the slim options afforded by EmblemHealth! read more

I had a great experience here. The service was great. But now I keep getting the bill for the balance that was not covered by my insurance for the services provided a year ago. The smilist is a participating provider and according to the insurance I am not responsible for any charges. And I had asked upfront if there are any charges not covered by my insurance. I was told only the antibiotic was not covered and I had paid upfront. Now they are claiming some extra charges. I called the front desk and the lady kept saying make the insurance company call them. It is really nerve wracking. read more

Doctor Valentina is amazing: precise, explain everything in x-ray,caring and have a nice smile.And her assistance is very kind.

I was so absolutely impressed by everyone I had the pleasure of interacting with. From the phone call, to the doctors, to the receptionists. I came in on a Friday with a large discomfort related to wisdom teeth. The Smilist team was accommodating enough to organise for my wisdom teeth to be removed the next day (Saturday), all within 24 hours. I was so pleased that I baked some cookies for the team! read more

New dentist. Honest and patient team. The doctor and hygienist were empathic and great! I look forward in continuing to go.

If I can give them zero stars I would. Poor customer service I went to make an appointment and the Hispanic girl who sits on the far left was bothered because I asked if she takes my insurance and she repeated what I said loudly and said no. Then I told her my insurance states you take it and this is where I'm supposed to come and she said well we don't take your insurance anymore. So I asked her when were you planning to call me to let me know? I mean being a professional and working in an office that should be part of your protocol. She seemed bothered by me asking questions about what insurances they take and obviously didn't want to answer. Then a couple of days later without me knowing my mom innocently had asked for a consultation thinking they were a good professional dentist because it didn't pass my mind to tell her what had happened to me with them so on the day of her appointment she got a surprise and they told her she would have to pay $250 just for a consultation are you kidding me???? I don't recommend this place to anyone they're no where near considerate nor professional! read more

The dental care is fine and the office staff is friendly. My issue is with billing. We have gotten mistaken bills for almost a thousand dollars about four times. Every time we call the office, they assure us that it is a mistake due to insurance claim issues and they zero the balance. But I am tired of the unwelcome surprise of opening a bill for nine hundred dollars when I actually have dental insurance that covers the costs. It is frustrating. Keep meaning to switch dentists... read more