This was the WORST business experience I have ever had. If you value your home's safety, do not…read morecall Enchanted. The timeline of their negligence: Jan 15th Appointment: The technician replaced our thermostat and told us our 20-year-old stove likely had two more winters left. However, as soon as he lit the stove after the install, it began exhibiting smoke blowback. He told us it was "not a huge concern" and left. Current Issues: Since that "repair," the stove will not stay lit and requires constant resets. We are fully aware the unit is old, but we expected professional service to keep it running safely as promised. Dangerous Advice: When I called on Jan 30th to report the worsening smoke, "Tina" told me to wrap the piping in aluminum heat tape. My research confirmed this is unsafe and NOT a recommended fix for pellet stove piping. Zero Follow-Through: I was promised a callback on Feb 2nd. It never happened. I had to call repeatedly on Feb 6th and 10th to get any response. Hostility: During a 13-minute call on Feb 10th, Tina was aggressive and dismissive. When I told her the stove wasn't depositing ash and required constant resets, she literally asked, "Well, what do you want me to do?" The "Disappearing" Appointment: I paid a $100 deposit for a Feb 20th appointment (8 AM - 9 AM). When I called at 10:16 AM today to see where the tech was, Tina claimed there were "no notes" for our residence and blamed a "system update"--despite having already taken my money. This company is highly unprofessional and dismissive of fire hazards. I am currently waiting 3-5 days for my refund and will be filing a formal complaint with the BBB. Save yourself the headache and the risk--go elsewhere.

We have had a great experience with Enchanted Fireside. We purchased a gas insert fireplace system…read morefrom them in 2020. They did a great job with the installation, coordinating with our plumber for the new gas pipework. Since then they have serviced the unit twice, and it continues to run great. They are always professional and courteous. We highly recommend them.

Two stars because at least the people I've worked with have been nice…read more This was the installer used by our builder, who admittedly is an unscrupulous scumbag who skirts code whenever possible. (We unfortunately did not find out that bit until too late.) We have a direct-vent gas fireplace. It is like having a damned hole in the wall, it lets in so much cold air. We had a pilot light installed to help warm the draft, but, truly, it doesn't work on the coldest days of winter. I guess maybe I can heat my house in a power outage with it, but while we have power it actually makes my house colder. I understand that this is just the design of the direct-vent fireplace, which makes no sense. If your business is based in New England, you shouldn't be selling fireplace-shaped holes to put in people's walls. I have my fireplace covered up in a desperate attempt to keep my heating bills down, and I plan to remove or replace it as soon as I can afford it. Heating is just too expensive to have a pretty fire a few times a winter. If you live in New England and you're thinking about getting a direct-vent gas fireplace...DON'T.

Wonder how a company stays in business when they cause their clients to have to call in to find out…read morewhen their appointment is so you know when to be there for the service. They have your email address, but they insist that your job is to call them. Worse yet, I was given a window from 2-8pm to be hanging around so I could be there for a cleaning service on contract. You pay for a contract with the expectations that the company will be more responsive because you have committed to them with a contract and pre-paid annual service plan. Nope. Not this one, you are no better off than just calling in and getting whatever service they will offer if you were unfortunate enough to have had your builder choose them for the original installation. It's a "locked in" system where the company won't service a fireplace they haven't installed.

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

Needed a chimney rebuilt, Jim was professional and informative. Guys showed up on time and did a…read moregreat job. After dealing with a couple of other companies this was a breath of fresh air, price was more than fair. Highly recommend!

I had ultimate chimney out for an estimate on a cap due to some squirrels and they were able to…read morecomplete it same day, the technician was friendly and showed up on time. Would use them again.

I just bought a wood burning Jotul fireplace insert from them. The sales experience was excellent…read more(worked with Melissa) and she answered all my questions and helped me to pick out the right stove. They installed it for me and did an outstanding job, and gave me helpful tips on how to use it. I have no complaints about them at all. Stoves are expensive, there is no getting around that fact and their prices are competitive with other dealers I looked at.

The gentlemen who cleaned/serviced our Harman were phenomenal and helped us to better understand…read morehow to maintain our stove and how to fully utilize its capabilities. I'm thrilled with their work and attention to detail. They were also able to accommodate us quickly when we had issues igniting. I highly recommend The Stove Place.

I did not have a great experience with this business. First of all they botched the original…read moreinstallment and had to redo but not without an argument. Within a few months of installation a seam separated and they did come to repair free of charge but after a few years a second seam separated. What a surprise! I offered to pay for them to come back and repair. They would not acknowledge my calls or pictures I sent them. Totally would not address the problem. I was referred to AGF Marble and Granite and they could not be more helpful and gracious. They sent someone right away and fixed the seam which was not easy because it wasn't very tight. Also they suspected not enough glue was used during original installation. Next project I know where I'm going.

Needed to replace cracked granite kitchen counter with quartz. Service was great throughout the…read moreprocess installation professional

Called Kiwi Chimney this morning to inquire about a chimney cleaning that I hoped I could schedule…read morethis week. Spoke with representative Steff and explained that I had a hard thick glaze of creosote that had ignited in the chimney the previous day. Steff, who was pleasant and professional during our conversation, said she would try to get a technician to my home today. I was quoted a price for the job which was fair and reasonable. Thirty minutes later, a Kiwi utility truck entered my driveway. Technicians Gabe and Regan introduced themselves and I gave them an overview of my woodstove and chimney. They wasted no time and immediately went to work. They thoroughly cleaned the chimney and removed all the glazed creosote; they went on to clean the stove, stove pipe, chimney cap and screen. A thorough inspection was performed, and I was happy to hear the clay flue was in good shape. Upon completion of the job, they vacuumed the area around my stove and cleaned up loose debris from outside. These two gentlemen did a great job and where very personable, knowledgeable. Gabe was at the ready with information on products currently on the market for upgrades and equipment that enhanced safety of wood burning stoves and chimney liners. This afternoon, I received an email from Gabe with my inspection report and before and after photos. What an absolute satisfying experience from start to finish with Kiwi. I highly recommend this company for your chimney service needs. OUTSTANDING WORK! Thanks Steff, Gabe and Regan.

I messaged them onYelp and they were responsive. I set up the first available appointment. They…read morearrived on time, worked efficiently, were very friendly, showed me photos of the inside of the chimney, gave me an estimate of recommended mortar /waterproofing, and then they were done. Highly recommended. I will definitely have them come for my next chimney inspection/cleaning.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

Perfect experience! They booked us super fast, came when they said they would and fixed a gas fire…read moreplace that another company said would have to be replaced-- they saved us thousands of dollars!