I just bought a wood burning Jotul fireplace insert from them. The sales experience was excellent (worked with Melissa) and she answered all my questions and helped me to pick out the right stove. They installed it for me and did an outstanding job, and gave me helpful tips on how to use it. I have no complaints about them at all. Stoves are expensive, there is no getting around that fact and their prices are competitive with other dealers I looked at. read more

The Stove Place - Fireplace Services Near Me - Shrewsbury, Massachusetts

The gentlemen who cleaned/serviced our Harman were phenomenal and helped us to better understand how to maintain our stove and how to fully utilize its capabilities. I'm thrilled with their work and attention to detail. They were also able to accommodate us quickly when we had issues igniting. I highly recommend The Stove Place. read more

After having a preventative maintenance done 2 months ago for $300 (and having one done every year since purchase) and then purchasing pallets of pellets from this company most years as well, they are requiring $300 for a service call to diagnose an issue I'm having with the stove. Just to walk in the door. This seems excessive and unreasonable as a loyal customer who just had a preventive maintenance done. Unfortunately, they have the market cornered since they are the only Harmon dealer. Hopefully another dealer will enter the metrowest area in the future so there can be a choice. read more

Terrible experience. Terrible customer service (one of the owners). Terrible install crew (one of the owners). Wasted 2 months waiting on install, installer cried about not having a part and said he's not coming back and to find somebody else. They keep their phones off the hook to ignore calls for days. Absolutely horrendous service. Currently waiting for a $7000+ refund. Nice work you clowns. read more

Just wanted to share an "installation" from these hacks.. I should have known better when I saw a "Windows and Doors" truck pull up to install my pellet insert.. 3" stainless steel flue pipe was cut 16" too short do they improvised.. heres a picture.. DO NOT GOTO THE STOVE PLACE.. UNQUALIFIED INSTALLERS.. heres proof read more

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Purchased a brand new Jotul wood stove from here. Up front the experience was good. Jody was knowledgeable and offered solutions to my unique situation. The stove after all was said and done was over $3,000. In addition to the stove I ordered floor protection I ordered the stove with a short legs. Paid and left. This was where the positive experience ended. The stove was to be delivered in about 4 weeks. The day before delivery I received a phone call pushing the delivery date out because they couldn't locate the floor protection I ordered and that they would call back the following day. They never called back, I ended up having to call them two days later to get some info. Fast forward a week or so... The woodstove arrives and my wife took delivery. She said the crew did a good job getting it into the house. However when I get home I found the stove still had tall legs on it and the short legs were in a box thrown inside the stove. The guys delivering the stove had told my wife that the installer would put them on and we shouldn't even attempt it. Fast forward a week or so... Installer arrives. His first comment was that the stove had the tall legs? We spent the next hour installing the short legs and let me tell you, it's simple but it definitely aint't easy. Fast forward a week or so... The damper adjustment lever breaks off...it's a crappy design with just a couple spot welds holding two bits of metal together. When I looked at where it broke it looks like the welds were cold when they were done so I'm not surprised it failed. You can only buy the replacement part through a distributor so I called the stove place to tell em I had a warranty claim for a damper handle. After some confusion they agree to order the part (should be about $15.00) and they will call me. Fast forward a week... No phone call yet so I reach out. I get a woman who puts me on hold and checks the status of the order. When she gets back on the phone she says the part has been ordered and they will get back to me. I ask if they have an idea of when that will be and I'm told they don't. Fast forward 4 weeks... I'm now writing a yelp review. I have not called them back again to check on the damper handle and at this point I don't expect them to call me. The sales aspect was pretty good but their customer service sucks. I would avoid this company at all costs since in my experience they do not support what they sell. read more

the chimney we bough 18 years ago from them, they can't even locate our sales. two parts we need, they order at higher price, we schedule to be installed, They say they want $290 to come in, then , they are not sure how long will it take to install the parts, maybe one or three or more hours to install the part. At $150 an hour. It seems like their technicians never installed such parts before. What a rip off !!!! Acting and setting price like Mafia. This is criminal . they charge anything they want. WOW read more

I had a feeding problem with my stove. They came out and said it was dirty. The company was at my house a month prior for an annual cleaning and charged me $250. The back of the stove wasn't touched. They replaced the motor and charged me $385. The stove still didn't run right. I called back and they returned again to simply blow in the pressure switch howe and tell me that's how the stove is supposed to run charging me another $225. I called the owner Jody to complain. He would not call me back. Company is a rip off!!! Poor service/management. Definitely lost a customer read more

I made an appointment for service to a pellet stove for which I was 90% sure needed a new circuit board. It is an older (12 years) stove but rarely used. I notified the store 2 days prior as to the type and model of the pellet stove. She confirmed to me the circuit board would be on the truck with the technician. The technician arrived and diagnosed the issue (which was the circuit board), but he did not have the required circuit board with him. He advised us to sell the pellet stove on ebay and buy a newer stove. We let him know this not an option. He said call the store and make a new appointment if you want the new circuit board. The service call cost us $195 for them to tell us what we already knew. This was an awful service an I do not recommend using this store or service. read more

We bought a Heatilator pellet stove from The Stove Place. The in-store customer service was excellent as was the delivery and installation team headed by Craig. After four days, my husband (who is disabled) and I noticed smoke in the fire area (seemed like there was no ignition), and we became concerned and shut the stove off. We called immediately the next day and Craig and his crew reworked their schedule and came to the house. They calmed our fears (the smoke was ok), made sure everything was fine and left without charging us. We are so impressed and happy with this place! We are customers from now on! Leslie W. read more

We purchased a set of fireplace glass doors and mesh curtains. At first the install didn't go well but the team at the Stove Place ordered a part complimentary that made the enclosure fit perfectly. The team was clean fast and professional during all phases of our experience. I would definitely recommend them. read more

If you want to use a wood, pellet or other fuel stove safely and not risk your family's lives, DO NOT buy or have a product serviced by The Stove Place. I had bought and had a pellet stove installed by these guys and they were rude from the word go. However as they are where I purchased the product and with a lack of other dealers in the area, I had to have them come service the pellet stove this week. $400 for a part and 20 minutes service call. $325 part, $75 labor. OK fine they have no control over the part pricing and I get charging a full hour labor for 20 minutes work. Here, however is the problem. The service tech went off on his merry little way and my house filled with smoke. This, of course is a bad thing. I turned off the stove and left a message at the shop, no return call. I then called back and spoke to another service tech and voiced my concern that my vent pipe had been compromised; "impossible" he said, "but I will have Joe call you". Joe of course never called. I finally got him on the phone tonight and I heard the same refrain; "impossible, just pull the stove out and clean the ash". Yes I did tug the stove out and peer in with a flashlight and yep the vent pipe was disconnected. They refuse to acknowledge the error or come fix the damage without charging me. Not only will I never use this place again, I will warn everyone I know not to. As well as complaints with the BBB and AG office. If you care about your life don't go here read more

I went into the Stove Place over 2 weeks ago and followed up with 2 emails including pictures detailing my issue. To date I have had no response or acknowledgement of my correspondence. I fully understand this is a particularly busy time for these companies but no follow-up in my estimation is indicative of poor customer service. I am very disappointed since their showroom was stocked with some beautiful products. read more

We did not purchase stove through this place. Bought it in NH. That is where I LIVED. Several years later,living in Ma, need a part.They were too busy to help us since we Did not purchase there. If we end up getting a new stove, it won't be from this place read more

Do not use this company! I had a wood stove insert installed and they did not install the. Flue correctly. The Micky Moused the connection at the stove with stove cement. It will cost me over 500.00 to repair. When called on it the two installers came out and looked and said it is safe. Thee fireman that cleans my chimney said it was not correct and was a safety hazard. Do Not Use This Company read more

The Stove Place - Poor workmanship do not use this company - Fireplace Services Near Me - Shrewsbury, Massachusetts

Disappointed in service response. We reported a gas leak on a gas stove we purchased and recently had serviced by The Stove Place. No response in more than a week from multiple calls and emails. I had to call in a gas emergency with National Grid. We will now find another supplier to replace their JOTUL stove with a more reliable gas stove. read more

I bought a pellet stove from The Stove Place three years ago. I am always having problems with it running properly. It either won't feed the pellets or just won't run. I have to jump through hoops of fire to try to fix whatever the issue is for that Particular day. My stove now won't do anything, I had to have my father drive 40 minutes to their location because their phone line is either always busy or they answer the phone and put you on hold, but never come back. What an inconvenience to all of their customers. I have just come out of a surgery and have three small children, one of whom is disabled. The Stove Place is making me wait 10 days for someone to come look at my stove. What a rip off. The reason I got the stove in the first place was to save money on my extremely low income. I don't have the money to turn on my oil tank for a heat source. What a major inconvenience. read more

This place has a lot of attractive units for sale. After speaking with a very knowledgeable salesperson, I started asking more technical questions and asked if someone could come over to do a site check/measurement, as I have no expertise when it comes to chimneys and hearths. The salesperson asked one of the installers to come over and he questioned why I wanted a site visit. He did not show up at the agreed-upon time. When he finally called to reschedule (after I called to say he didn't show up), he said there would be a $175 charge to come out! He said it would be deducted from the price should I purchase from them. I was shocked this charge was not mentioned to me when I initially arranged for th site visit. I do not trust these people. read more

WANT THEM TO SERVICE YOU??? BEWARE! I bought a pellet stove from The Stove place and a few times I had to have them come over to repair it. They scheduled an appointment right away and and did come on time. This last time I had them come over to repair it, like always they scheduled it right away and showed up on time. They fixed the problem but it only lasted for 2 bags of pellets before the feeder chain came off again. When I called them to explain the problem the lady who answered the phone realized that this was going to be a "call back" and instead of booking another appointment she said someone would call me back. I waited 4 hours and called her back. She recognized my name and cut me off mid sentence and told me that "he" would call me back at the end of the day when "he" makes his calls. I never got a call back and this went on for 2 days. They charge $175/hr for the fist hour and $100/hr after that plus parts. Seems high but fine, just do a good jb. But if you exspect them to stand behind there workmanship forget it! BEWARE!!! read more

Myself and my father both came down and purchased stoves. I requested quotes for replacing an existing fireplace insert and connecting with an already lined chimney. I provided complete measurements, pictures and had my wife (while I was in the store provide more photos). Jody (owners son) did not take the information down correctly, proceeded to tell me my chimney was not lined. For the quote I requested they order an adaption piece to tie into the existing lining and an additional price if a new liner needed to be run. They showed up on time, but my wife stated that they took there time taking out the old stove. Brought the wrong part and went back to the store. I'm approximately 35-40 minutes from the store. Of course there error was tacked on to my labor cost. Needless to say I get home from work, the Labor was $800, which was 150 dollars higher then the quote. I take one look at the stove a see that a handle is missing from the damper and while checking the bill I see that they overcharged me by 18.75. I proceeded to call the store for an explanation of why the bill was so high, the handle and the 18 dollars. Jody begins with an additional and tells me i'm his "favorite" customer. I asked for an explanation of labor and he stated that the quoted price was there and had no explanation on the increase or cared to give me one. He stated he would have Craig his brother who installed the stove call me...(that didn't happen). Craig was contacted at my fathers house while he was putting in a stove. When asked about the labor Craig said the price could be what he wanted it to be. No explanation on the time, but he felt it was an 800 dollar job which lasted 2.5 hours not counting his time driving back to the store for a part that was the wrong part again. All i know is he left and took an hour and half break saying he was at the store, but the part at the store wouldn't fit. I will never use this store, recommend them, or even go in there again. I can only hope you read this and look elsewhere. If you do purchase from them, have someone else install/service your stove. I wish i had looked at yelp prior to shopping there. read more

Great service! I bought a new Harman pellet stove in November 2014, installation was December 16, 2014, the guys came out and installed the Harman pellet stove which is supposed to be the best one they offer, it's an insert that goes into the fire place. After the guys installed it they left before the stove actually was lit, they did all the regular checks and everything looked good and they said it takes about 15 minutes to get it started. After about 10 minutes it started running and then it stopped. I called the store to find out what was the problem as it was the first day i owned the stove. I spoke to Jody on the phone, he was also the sales rep that I purchased the stove from, he called over to a service tech and send him to my house. I guess the motor on the auger blew out in the first 10 minutes. Luckily he had a new one in the truck with him and just replaced it. It's been running great ever since. It was unfortunate that the problem happened on the first day of installation, but what was refreshing was that they came out the same day to make sure it was fixed. I was in full communication the whole time with the store, I have to say it's one of the better places I've shopped at. Great customer service! read more

Not a fan. Had a gas fireplace serviced. The service rep came in without his tool box and had to go back out to get it. And instead of coming in the front door and straight up the stairs, he goes around through the den through the garage. He wore the "booties" the first time. Then took them off and left THREE ROOMS in my house a complete MESS! And he left a bootie on the front lawn. Strange. Over priced for what they did. The first app't we didn't keep because they were running one hour behind. I couldn't wait any longer. So I called to reschedule. He said take the first app't in the morning which is 10AM. Great. BUT he didn't show up until 10:45!!! read more

There are over a dozen reviews on this place-all 1 star, all saying the same thing. It's not necessary for me to repeat what has been said over & over, but just to agree with them. PLEASE read all reviews & check the BBB website to see the D- rating. And then choose a different place to do your business. Caveat emptor-let the buyer beware. read more

This is not the place to go to for customer service. They have good brand name products , however, the service they provide to return customers and potenial customers is atrocious. Completely rude customer interaction at all levels. Under staffed, inattentive, low product knowledge from staff and rude. Good luck if you choose this business as your stove place.... read more

Don't go here. Jody took my cash and damaged my home on delivery, stove has issues and he won't honor warranty or return calls.

They are the worst. They never answer the phone or they take it off the hook. They can't answer basic questions about the fireplaces they sell and their prices are also the highest around. Stay clear of this place. read more

I took advantage of the "no sales tax" weekend in Mass. last month and purchased a stove from the Stove Place in Shrewsbury. At the time of purchase I spoke with the owner's Son Jody who assured me the installation would take place in Sept and the price to install would be $625 to$700, this amount was listed on the sales contract. Last night I received a call from Craig who is the owner's other son telling me that because I live in Warren the installation would now cost $900 and would not be done until October. My Warren address was listed on the purchase contract at the time of the sale. After checking their BBB rating for central Mass. and reading feedback here on Yelp I called and cancelled the deal. I did mention to Paul, the owner, that their BBB rating was an "F", he assured me that he didn't have time to deal with that kind of nonsense and continues to rely on past customers to drive his revenues HMMM... read more

We bought four tons of pellets to be delivered to our home. We prepaid for the high premium quality pellets. We wait a few weeks for delivery, when they arrived I decided to cut open the white plastic cover. They were trying to deliver another brand of pellets entirely., not what we paid for, We insisted they reload the pellets and take them back, they said they would redeliver the following week with the pellets we paid for. The driver said they had plenty of pellets in their warehouse. We rescheduled the delivery for yet another Saturday.... an hour before they were supposed to arrive we received a call and they told us they did not have our pellets. They wanted to substitute lesser quality pellets, they said that's all they had. We had to ask them to refund us the difference. The pellets we ended up with are the dirtiest, worst pellets we have ever had in over 12 years of burning pellets. The pellets have ruined or stove. We felt they were not honest or upfront. We will not return to this place, even for a new stove. Do not recommend this place at all. read more

I purchased a pellet stove from the stove place this year. I found the staff knowledgeable and helpful when selecting the stove. The person assisting me (Jody I think) was patient and very helpful when picking out a stove. I had been to other stores where the staff is less knowledgeable and less helpful. Had I not gone to the Stove Place I would have bought an undersized, lower quality stove for the same price. I purchased an Avalon stove and am very happy with the stove. The delivery and installation were also without any issues and everything has been working great. I would recommend the Stove Place to family and friends. read more

I scheduled them to come out and look at my chimney to assess the condition of a liner. They never showed up during the 2 hour window and never called. I was going to call them back, then saw they had bad reviews on Yahoo and an F rating by the BBB. I'm glad they didn't show up because I was going to have them install a stove I got from a relative who switched over to gas. After reading different reviews, looks like I dodged a bullet. Thanks Sean D, BTW. read more

I'm only giving 1 star because you can't give 0. I had service on my gas insert and the technician spent 2 hours fixing it but needed a part. He said he thought he had one in his other truck and would stop back during the week to install it and there would be no charge until he completed the job. After a week, I called and asked for an update. Did not hear anything. A week and a half later, I began calling and got busy signals for 2 days. I finally went there. I explained what I needed and the guy behind the counter who I believe is the owner said the part came in on Thursday or Friday and was sitting on his desk. He would put me in the queue for Monday. I said that it's Wednesday. If someone had called and told me that it was in, I could have gotten into the queue then. At this point, he raised both arms and said do you want it or not? I replied that he hadn't gotten any money from me yet and he might want to make that happen. The quote had been over $500. Then he said, I'm done. Find somebody else who wants to fix it and went back to his computer. WHATEVER YOU DO, DON'T GO TO THIS PLACE. This guy is no business being in business. Reading the other reviews, it sounds like his father ran a good business and then turned it over to this son who is a total ass. Too bad. read more

a number of the people working there are arrogant and act as if the customer is 'lucky' to be able to buy from them, like they are doing you a favor. buy somewhere else if you have the option. read more

Had my stove serviced, the technician was great. A week later had the same issue. Called for another service call because the stove still was not working correctly and was told I would have to pay another service call. The manage obviously had zero customer skills!! Would not recommend this store to anyone!! Don't waste your money. read more

I live near this business and they are unbelievably rude and inconsiderate neighbors. They do not take care of their property on the outside, but they run a leaf blower for hours at a time, even when there are no leaves. I once visited them after a leaf blower had been running for two hours and asked how much longer they thought they might be running the leaf blower. A woman working there responded, " As long as there are leaves" They continued to run the leaf blower and I went back an hour later and the manager or owner said they would stop and it did not stop for the rest of the afternoon. They have trash and old giant fence posts laying around just outside of their fence. They cut trees that were not on their property that were overhanging their fence and left all the debris on the street. They often dump trash on adjacent property. I could list several other offences, but the bottom line is this. They are terrible neighbors. This may or may not matter to those who want to do business with them but I am a believer in the following adage. You can judge a person by how they treat people who can not do anything for them. read more

We attempted to buy a pellet insert for our fireplace from The Stove Place here in town. After pushing back our install date to a month and a half after the deposit was given them- the very kind install install guys came (with no reminder courtesy call btw) and said unfortunately they could not install the stove as the fireplace was raised 7" from the hearth. Apparently a very common issue according to the gentlemen that install the stove for this company. We went down to The Stove Place in search of a solution that would not cost much more money and would be cohesive with the marble stone work to our existing hearth. The OWNER Paul was very un-accomodating and said there was nothing they could do to help me, returned my deposit and sent me on my way. Now we are a month into the very cold winter and I have to reorder and purchase a stove from another company. We are going with enchanted fireside in worcester. I am furious because this is an issue many homeowners would have and something we would have known to be an issue had The Stove Place been knowledgeable enough to ask in the first place! So furious to have wasted 6 week waiting for a huge let down. read more

Gas fireplace needed to be serviced, I specifically told them the pilot light will not stay lit, which generally means the thermocouple is dirty, needs to be replaced, or the pilot light assembly needs replacement. They knew my model of fireplace (I bought it from them). Repair guy came, spent 5 minutes trying to heat up the thermocouple with a torch to make it work. Without testing it with a gauge, he recommended I replace the whole pilot light assembly. After taking $150 from me, he said he would be back to install the part when it comes (why didn't he have it with him in the first place?). A week later I called, no one had a clue. Two weeks later I called, they are waiting for the part. I asked what the part costs? $195 (I bought the same part for $95 on EBay, new). Cost to install would be an additional $100 - $150. I told them I found the same part for much less, they said "well if you need anything let us know" and hung up the phone. I know they need to make a living, but poor service at a high price is not acceptable. It would have cost me almost $500 to replace one component. I am doing it myself for $95 total (although I lost the $150 for them to waste an hour of my time in my house). No, I wouldn't recommend them!! read more

We bought a Pellet Stove from The Stove Place in early February. The salesman was very knowledgable and helped us pick out a stove we were happy with. They set a date for installation about two weeks after we bought it. On the day they were supposed to come, they called to tell us the hearth board didn't come in and they rescheduled for another five days. On the day of the second scheduled installation, they called after they were already late for the appointment, to tell us they were going to reschedule for another four days because the snow was starting to look bad. Obviously sometimes things come up and rescheduling is necessary, but they could have called sooner and made an effort to get to us quicker after already rescheduling once. They finally came four days later and did the installation. We assumed they would at least bring a bag of pellets to get the stove started and show us how to use it. They installed the stove and left, didn't even offer to sell us pellets. We bought pellets someplace else the next day and got the stove going. They never even called to make sure everything was working correctly. read more

Apparently, The Stove Place does not install pellet stoves in homes with stucco siding. I first went to The Stove Place a year ago and explained where I wanted to put a stove and that it was stucco siding. I went back more than a month ago to order the stove and schedule installation. Again I explained I was looking to put the stove in a corner and venting to an exterior wall with stucco siding. I sent The Stove Place photos of the exterior wall (as well as the interior) and was told installation was not a problem. I paid for the stove and estimated piping in advance and they scheduled me a month out. Stayed home from work and told the family that by the time they got home tonight, we'd have a nice fire in the living room keeping us warm. This morning they showed up with the stove, took one look and said, "We don't install in stucco." No suggestions about how I could do it, no Plan B. Just, "yeah, sorry." read more

Jody is a top notch guy from the get go. From sales to service help he has been there, I purchased a Harman Accentra from his families shop. The stove has kept our house warm at 70+ temps and lowered my heating bills. read more

I read the previous review and did not heed their advice. Big mistake! I attempted to order a hearth from the Stove Place. First the order was late and then it was the wrong item. I interacted with three employees while trying to get the correct item and all of them employed a deflection technique of minimizing their errors by blaming me! Their attitude toward me was demeaning, condescending and rude. It was one of the worst retail experiences I have ever had! My advice: stay away from the Stove Place! read more